Hotel Chimayo de Santa Fe

Location. It was clean.

Parking is awful. Garage is cramped and does not accommodate the number of guests at the hotel. I was asked to “double park” which would block three other cars, and those across the aisle are so cramped they could not leave without risking a wreck. I refused to double park, fearing damage to my car. Only then was I offered accommodation in a dirt lot a block away. The room was weird, I had a “200” room. Eventually, I found a stairway leading to my room and hauled my bags up the stairs, only to find the key did not work. Hauled bags back down the stairs, and the front desk then advised the entrance to my “200” room was on the third floor. There was an elevator to the third floor, and the key worked. The room had a staircase in the middle that led to the non-operative door. Took a lot of square footage and broke up the room in a strange way.

Rude front desk staff

At first we were informed that we did not have a reservation. When we displayed my confirmation the front desk staff lectured us that because we utilized Kayak that we did not have a reservation. I had to persist and pay directly for the night whic I had already paid for. I then had to follow up with phone calls to get my refund from the hotel. If it were not for the fact that we only needed the hotel for an evening because of a canceled flight we would have gone elsewhere. That day was a travel day from hell and the hotel clerk did not help matters.