Points positifs: The breakfast was terrific. Lots of selection and tasty. Having the breakfast open at 6:00am was important because we had to be over at the tennis center at 6:30am. Also, having coffee available early was really nice. The people working the breakfast were all very nice and very accommodating.
The lobby was a great space for our group to congregate and socialize and there was room for others to do the same.
Points positifs: Good location for our needs in Surprise, AZ area. Breakfast was pretty good and free.
Points négatifs: One female on duty desk clerk not very customer oriented. AC unit in room didn't work on first of three nights - no apologies just said we could move. No offer of water when room temp was 80 degrees. Finally had to move rooms after being settled the first night. They put us in a room on the weekend when the hotel was pretty empty that faced the afternoon sun when AZ was 105 degrees where AC unit kept freezing up and not cooling the room.
Satellite TV service was very slow to change from one channel to another and had to unplug the system to get it to work in both rooms.
Points positifs: Good location for us. Very reasonable price. Friendly and helpful staff. Their cookies are awesome.... Nice and clean.
Points négatifs: The bedding is older at this facility than what we are used to with Hampton. The breakfast only had instant eggs and the fruit was not as good as you would expect for that part of the country.
Points positifs: Clean. Comfy beds. Pet friendly
Points positifs: The facilities were nice and modern. All equipment was working and functional.
Points négatifs: No one ever wanted to clean the breakfast tables at the hotel breakfast. We sat at a dirty table every day. The hotel will not change sheets the entire stay, yet they expect you to tip the housekeeper.
Points positifs: Propre. Lits confortables. Animaux de compagnie acceptés
Points positifs: The room was large with a separate living room from the bedroom and with 2 bathroom sinks and a kitchen small sink. Microwave and refrigerator. There was a TV in the living room and a TV in the bedroom area. Nice looking modern furniture. Nice window over looking a small man-made lake with some ducks and swimming pool. Comfortable bed... but need some new pillows. Barstools with eating counter in kitchen area. Good vending machines on all floors and ice makers on all floors. No bad smells in hallways. Decent FREE parking. Would probably stay here again if the price was right.
Points négatifs: The bathtub was very dirty from years of use with some black mold around the caulking. I ran to the store and purchased some Ajax cleaner and a scrubber and scrubbed the tub out... but it is so old that it really can't get through the layers of wear and buildup. Just needs to be replaced. The carpet is super old with some rippling from age. It just needs to be replaced. The kitchen sink smelled rotten and water went down way too slow... so those need to have a roto-rooter put through them. Breakfast needs some cranberry juice or something added. Maybe a hot chocolate machine added. It is just basic coffee, OJ, apple juice. Needs better pastry and bagel selection. The only good thing was the waffle maker. The yogurt needs to be updated.
Points positifs: Staff was very helpful. The room was spacious and clean.
Points négatifs: Needs updating. Carpeting and fresh paint would be great.
Points positifs: My sister and I stayed for a week. The room was very comfortable and the entire facility was very clean. The staff were friendly and helpful. Ian made us feel as though we were coming home in the evening and was so welcoming. The breakfast was always good with a nice variety. The iced lemon water was so refreshing on hot days and was always available. There is a nice restaurant across the street where we had lunch-- good food and convenient! We will definitely stay here again!
Points positifs: We have been staying here for years to visit family, usually is good but not this time.
Points négatifs: Air conditioner vent started dripping and went all night- we had to put a bucket and listen to it drip. Locks were broken at pool and back entry doors. Carpet was in pretty bad shape
Points positifs: I liked the service, it was outstanding!
Points négatifs: I had to leave, I would have liked to stay a couple more days.
Points positifs: Clean room & linens. Comfortable bed. Enjoyed having the suite layout. 2 sinks a major plus. Would go with 4 1/2 stars, but not available in this format. Staff was excellent. Will definitely use on next visit.
Points négatifs: Free breakfast was so so. Coffee machine was down, and consequently limited some of the food options that require hot water such as oatmeal or tea. Eating area was cleaner than many we've experienced.
Points positifs: Loved the roominess of the suite. King mattress was excellent. Clean and comfortable.
Points négatifs: Breakfast was ok. Standard scrambled eggs with sausage patties and make-your-own waffles. Kind of what you would expect.
Points positifs: Everything but my one issue
Points négatifs: Both days the hotel cleaning staff DID NOT leave us coffee cups for the following morning. If you take used cups - PLEASE LEAVE CLEAN CUPS. Otherwise, no problems.
Points positifs: My bed was one of the most comfortable motel beds I've slept on in over 20 years of being a business road warrior. This is an older facility, but well maintained. I would definitely recommend staying here.
Points positifs: I was visiting a friend of mine in the area .It was clean and got an excellent price!
Points positifs: Le personnel était très serviable. La chambre était spacieuse et propre.
Points négatifs: A besoin d'un bon coup de neuf. Moquette et peinture fraîche devrait être super.
Points positifs: The hotel staff were very friendly. Especially the lady in charge of breakfast.
Points négatifs: No
Points positifs: Very comfortable mattress.
Points positifs: cleanliness, friendliness of staff
Points négatifs: not the fault of the hotel, but difficult to get to because of construction on main road
Points positifs: The rooms were nice and they were able to give us 2 queen beds as requested.
Points négatifs: The breakfast that they had was awful. The eggs were powder eggs with no flavor. The bacon tasted like it had been there all night. The biscuits were burnt. The only saving grace was the waffle maker which made decent waffles.
Points positifs: Location
Points négatifs: First day we were out for hours ,came back room not cleaned
Points positifs: The rooms were nice they had a refrigerator and microwave. They were clean plenty of towels and the beds were very comfortable. The location was perfect for my travel.
Points négatifs: There was nothing I did not like about this hotel
Points positifs: Cleaned, even with the construction it was very clean
Points négatifs: No
Points positifs: Non-smoking, ground floor, spacious and gracious accommodations. No vagrants hanging around premises. Staff attentive. While I was on the phone, asking my Sun City West hosts for directions to their home,had already printed up a map! Wowser!
Points négatifs: I'd have to search my dark side for weeks to come up with anything. Come to think of it, I've mislaid my 'dark side' somewhere long ago in my 82 years of life on this earth.
Points positifs: This hotel was clean, quiet, and comfortable. I traveled alone and I felt completely safe here. Breakfast was great. I would definitely stay here again.
Points positifs: Great location, decent breakfast
Points négatifs: Our key had problems that ended up with the whole door disassembled. Maintenance worked as fast as they could but it was still close to 30 minutes when we just needed to be in our room to change and go back out that we couldn't.
Points négatifs: Room wasn't ready til 5pm. I ordered king room online but was told there werent any available when I arrived & got stuck with 2 full sized beds. Lady at front desk was not helpful nor courteous. Place is run down and musky. Better off saving your $ & stayin at a motel 6.
Points positifs: Very clean and quiet. Beds not the most comfortable, but fine. Typical breakfast.
Points négatifs: The first room we were given turned out to have someone in it. The second on had been used by someone before we got there. The third was big but smelled like smoke and was musty. The tub still had water in it. The TV had to be reprogrammed every time it was turned on and the volume would come on at max. We have stayed at this hotel before but it is going down hill. We won't be staying there again.
Points négatifs: Bed was firm, breakfast was small
Points négatifs: There was no jacuzzi as advertised and the lobby was filthy!
Points positifs: The front desk and maintenance people were very responsive.
Points positifs: The hotel was as described. The suite we stayed in was adequate for our needs. The staff was really nice and answered all of my questions. The pool was great during the 90 degree weather. The location was on a major road so access to Peoria and nearby restaurants was relatively quick. The breakfast both days was pretty good.
Points négatifs: The only issue I had were the dirty carpets. There was no trash and it appeared they had been vacuumed, but the carpets definitely need to be deep cleaned. Our baby crawled on the floor and her hands and knees became very dirty. Same goes with our bare feet.
Points positifs: Staff was very accommodating. Although not requested, an upgrade was offered at no extra charge.
Points négatifs: The furnishings were old and not in good condition. Housekeeping needed improvement.
Points positifs: Espace fumeur, sympa et fait tout pour vous être agréable, chambre propre
Points négatifs: Le lit était trop dur, le petit déjeuner était petit
Points négatifs: Il n'y avait ni jacuzzi comme on l'avait présentée et le hall de réception était crasseuse !