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We have been staying here for years to visit family, usually is good but not this time. Air conditioner vent started dripping and went all night- we had to put a bucket and listen to it drip. Locks were broken at pool and back entry doors. Carpet was in pretty bad shape
I liked the service, it was outstanding! I had to leave, I would have liked to stay a couple more days.
My sister and I stayed for a week. The room was very comfortable and the entire facility was very clean. The staff were friendly and helpful. Ian made us feel as though we were coming home in the evening and was so welcoming. The breakfast was always good with a nice variety. The iced lemon water was so refreshing on hot days and was always available. There is a nice restaurant across the street where we had lunch-- good food and convenient! We will definitely stay here again!
The facilities were nice and modern. All equipment was working and functional. No one ever wanted to clean the breakfast tables at the hotel breakfast. We sat at a dirty table every day. The hotel will not change sheets the entire stay, yet they expect you to tip the housekeeper.
Clean. Comfy beds. Pet friendly
Good location for us. Very reasonable price. Friendly and helpful staff. Their cookies are awesome.... Nice and clean. The bedding is older at this facility than what we are used to with Hampton. The breakfast only had instant eggs and the fruit was not as good as you would expect for that part of the country.
The breakfast was terrific. Lots of selection and tasty. Having the breakfast open at 6:00am was important because we had to be over at the tennis center at 6:30am. Also, having coffee available early was really nice. The people working the breakfast were all very nice and very accommodating. The lobby was a great space for our group to congregate and socialize and there was room for others to do the same.
Good location for our needs in Surprise, AZ area. Breakfast was pretty good and free. One female on duty desk clerk not very customer oriented. AC unit in room didn't work on first of three nights - no apologies just said we could move. No offer of water when room temp was 80 degrees. Finally had to move rooms after being settled the first night. They put us in a room on the weekend when the hotel was pretty empty that faced the afternoon sun when AZ was 105 degrees where AC unit kept freezing up and not cooling the room. Satellite TV service was very slow to change from one channel to another and had to unplug the system to get it to work in both rooms.
Place to sleep. Room wasn't ready til 5pm. I ordered king room online but was told there werent any available when I arrived & got stuck with 2 full sized beds. Lady at front desk was not helpful nor courteous. Place is run down and musky. Better off saving your $ & stayin at a motel 6.