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Wasn't sure what to expect when I booked this hotel but it it definitely exceeded expectations. Fantastic location to the highway, to guildford mall and to major roads to get around Surrey. The staff in all areas were friendly, courteous, helpful and stopped at nothing to help you out. I will definitely stay there again. The only thing I didn't like was the bath tub. It was very shallow, outdated, and very uncomfortable to soak in. Really, it was the only thing that I could pick out when I stayed there that I would change.
the food and room were amazing... nothing at all!
Nice hotel. Staff friendly. Very comfortable beds. Clean rooms. Good food.
Location and clean
We were very impressed with this hotel overall. When we first arrived the front desk staff were very friendly and welcoming. They were able to check us in early which was really great because we had a concert to get to, and they even offered us fruit and cookies before we went up to our room. Our standard king with study room was very clean and spacious with a couch and probably the most comfortable oversized king bed I've ever encountered in a hotel. The pillows and the comforter were extremely comfy as well. The continental breakfast offered each morning was great, offering just about every breakfast option there is! Plus, the restaurant and bar located in the same parking lot had amazing food as well! The hotel is located on a street lined with auto dealerships, and the views from our top floor room were of some sort of storage facility, so I guess the only thing that wasn't ideal is the surroundings. However the location is very central and conveniently near the mall, as well as the venue of the concert we were in town for.
I enjoyed the fact that my grandchildren were allowed to visit and use the pool and slide. The staff were very helpful and courteous. The cleanliness also impressed me. I would recommend a stay at your hotel will certainly book again the next time I am Surrey.
It was more than comfortable, had all the comfort you could ask for.
Clean hotel. Great breakfast.
A very nice, clean, quiet place to rest after a day of exploring. The breakfast area was fully stocked with plenty of choices. It was farther away from our central area of interest than I wanted. Difficult to find because of road changes.
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The pool and breakfast Left my bathroom stuff behind went back to get it. No such luck maids didn't turn it in, son sliced foot open with screw sticking out of carpet
Staff was great. A bit too far away from Vancouver
The update decor and the breakfast Construction right in front the hotel and the entrance into the parking lot.
Location, Pool, Breakfast ... Nothing
Due to the fact we were traveling with our cat this was one of the few that would take him. Other sites say Pet Friendly until you arrive with a cat! So we were thrilled to be able to stay at such a lovely place. The breakfast was absolutely fabulous.
This guest did not leave comments about this hotel.
The staff were all very friendly and knowledgeable.
Big apartment style room had everything you would need and more for a stay. The parking garage has tight spots and it's harder to fit larger vehicles but it is secure we experienced no issues except that we have an SUV and it's a small space.
Awesome stay this weekend, spacious suite....very, very comfy bed, nice balcony, felt safe & secure with the private underground parking and keys needed for elevator. I could easily stay that for weeks if needed for work. The microwave didn't work and TV's were a bit small but these were not a nuisance...not many negatives about this hotel.
The man at the front desk was very strange to say the least. Our room had no shampoo and the hairdryer didn't work. We are from Sweden and we're hoping to take a sauna, but that was broken too. Breakfast was typical and good. Morning staff was nice.
The place was clean and the breakfast was very good. I did not find one thing that I found wrong.
Newer building, Everything worked, friendly staff, close to White Rock town centre N/A
Convenient. Met expectations. No frills. Good price
Good location During very high wind, a metal rattle was heard from our room @ 301
Staff was helpful with any questions that we had. It was clean, easy to find and central to everything we needed. Really close to White Rock Beach and Crescent Beach.
Was close to where I needed to be.
They insisted that I asked for a smoking room (which I didn't) and refused to switch me rooms even after informing me that they still had available non smoking rooms. The bedroom was a mess it was very dirty and the door lock was not enough.
basic, clean, no-frills accommodations. Seemed like there may have been some longer-term residents. We came back after dinner to find three RCMP cars in the driveway, but things can happen anywhere.
Nothing about it was good. Everything,
Nice big parking lot as I was twing another truck . The location was good as I was heading to the Ferries the next day .. The room was not that clean . Strong smell of other cooking very spicy foods .. hint hint . Not to friendly ..
Jsecon d room we got was nice but we were afraid to touch anything because first one was so gross. Wanted no smoking room but it stank of cigarettes. guy at desk says it is a no smoking room bur between 2 smoking rooms. in the mean time my wife & kidz found Barf dripped down side of bed. it was gross! threatening to leave they found us a new room
Was close to the place I came to Surrey for A lot. All towels was super dirty, yellow not white from the dirt and thrown on the washroom floor. Carpets were burnt from cigarettes although it is a non-smoking room.
The lady on the front desk was very friendly and especially helpful, a late check out was not a problem and they allowed us to use their office facilities to check onto our flight and print out boarding forms. Rooms comfortable and good value. The surrounding area was initially a little off-putting and don't plan on filling up on the complimentary breakfast as it is a little on the light side!
The price, the availability at short notice We were placed in the secondary building in the back. Rooms were dirty in appearance and the environment was not kid friendly. The room next to us had people smoking in the halls and when we called the front desk they did not do anything about it. We did not want to stay there for long so we were out up until bedtime and left early in the morning
Getting out of there Everything