Cassandra Hotel

I have stayed here a few times. On this occasion I thought I had booked for 2 nights, but having multiple screens open I booked for only one night. And when I arrived at the hotel, the Guest Relations / Front Desk Associate couldn't find my reservation through booking.com. When I looked at the confirmation on my phone I realized that I had booked for only 1 night, starting the next night.... I was a day early!!! Donna was able to book me in for both nights and gave me a competitive rate so that I would not have to spend much more than I had planned on. She went above and beyond in assisting with the new reservation and was able to keep me in the same room for both days so I didn't have to change. They also have a laundry room onsite and my card didn't work to get in the door, and Donna let me in 3 times to complete the cycle. I wanted to say thanks very much both to Donna and her manager... and all your staff, for your hospitality and professionalism in assisting to resolve my booking date errors. You definitely helped make an unfortunate situation and unexpected surprise problem disappear. I appreciate the effort Donna gave to find another room for me and resolve the issue. This hotel is in a great location right on Kingsway near 41st, on the border of Vancouver and Burnaby. Easy bus access to downtown or Metrotown ( #19 bus ) or the # 41 to Joyce Skytrain, or Canada line / UBC heading westwards. A 10 minute walk also brings you to Safeway, London Drugs, Liquor Store. Many restaurants and shops all along Kingsway in both directions. It's a 10 minute drive to Metrotown, 20-25 minutes to downtown ( not at rush hour of course...) The staff are friendly and helpful and the lobby is always nicely decorated for holidays as well.

Convenient and economic

All was ok

I loved the laminate flooring. You know the room is clean.

Would like a continental breakfast:)