Embassy Suites by Hilton Tampa Downtown Convention Center

The front desk treatment

Points négatifs : I called to extend my room. The agent told me that there were no rooms available, but when I checked online at their website they still had open rooms. I'm still not sure why I was declined to extend my stay. Also, we were unable to lower the air below 68 degrees in our room, and the shower took at least 10 minutes to get hot. Needless to say I will not be back to this location.

Points positifs : great location, we went to the hockey game...couldn't have stayed closer!! it was perfect

Points négatifs : pillows were awful, room near elevator very noisy all night long could hear elevators

Points positifs : The Valet staff was professional and very good. The suite was a good size. There was a complimentary breakfast in the morning.

Points négatifs : I was completely unimpressed with the hotel. The suite was clean but a hodgepodge of stuff. The furniture in the suite was to big, very hard and uncomfortable, it was like you where sitting on 2x4's. The layout of the furniture in the suite and the suite itself was not well thought out. It was like the pieces of furniture where left overs and just thrown in the suite. The work table was severely lopsided and wobbly, the internet wire was broken. The shower curtain was installed so poorly that it actually hung on you as you took a shower and kept sliding open as it was not level at all. I stayed in this hotel expecting a room with some kind of semi nice water view, which only existed via a not very practical side window in the bedroom. The suite was not comfortable in any way.

Points négatifs : Very bad customer service. Reserved a room with king bed and got one with 2 full beds instead. I paid extra for the one king bed. Nothing they can do.