Avis récents
- Tous les avis
- Positifs
- Neutres
- Négatifs
-
2,0
make Sure you read all fine prints before you book your car
Points positifs : Comfort was not there Very basic model they had for ford transit I do not recommend this rental company
avis de
-
2,0
Points positifs : Nothing
Points négatifs : Was unable to pick up rental car as ACE had a policy that two utility bills were required for credit and debit cards although this was not stated anywhere on carrentals.com. Was stranded at the airport and had to pay three times the price at Sixt because it was last minute. Was able to get refunded by ACE after speaking with three customer service reps. Will never use this car rental company ever again. The customer service phone reps were friendly but the counter staff was very rude.
avis de
-
4,4
I rent cars regularly and NEVER had a rental company restrict use.
Points positifs : That there WAS a car.
Points négatifs : I was told that the contract did not allow for unlimited miles. That if I was ONE minute late, I'd be charged for an entire day. That if the gas had to be topped off, I'd be charged $10 a gallon and that if I needed the car longer, I could not CALL in to extend the reservation. These restrictions (unknown until I got to the airport to get the car) made the rental a nightmare. I returned the car a day early.
avis de
-
2,0
Points négatifs : I was told to show my utility bills cause I am local. I never had this kind of experience before and I don't know if this is a new rules and regulations. The customer service rep was so rude and I don't think I will ever rent a car from this company again. I don't even recommend to any one here in Tampa Bay area as well.
avis de
-
2,0
Closed
Points négatifs : My flight was delayed. I spoke with the Ace rep in Tampa airport- he advised me he would transfer my reservation. He did not and I had to search for an open car rental when I landed and pay a higher rate. Poor customer service.
avis de
-
6,4
Points négatifs : Well car didn't have power outlet,it was only one and not working,they try to fix that but no success,I was trying to get different car ,but they charge lot more even that was their fault,
avis de
-
10,0
Points positifs : Nice folks!
Points négatifs : Returning was time consuming as there was only one person checking in several cars.
avis de
-
5,6
Will not choose Ace again
Points positifs : Easy check in in the "office"
Points négatifs : Pickup was terrible - waited over 45 minutes to get my car. Staff was rude. Waited over 15 minutes to drop off my car. Car was so basic it didn't even have power locks - the worst car I've ever rented
avis de
-
10,0
Easy transaction
Points positifs : Easy transaction. Didn't try to hard sell the extras.
Points négatifs : Counter at TPA was a little hard to find.
avis de
-
3,6
First Time User
Points positifs : Price and proximity to airport
Points négatifs : Shuttles don’t run as often as other companies - our car had visible damage from a prior accident.
avis de
-
4,0
I guess you get what you pay for....
Points positifs : What was good? Well, the price was good. And the drivers of the shuttle were helpful and friendly.
Points négatifs : The lines were long and slow. The slowdown, I believe, was caused by the employees trying to make up for the low price. They used scare tactics to try to get you to pay for $6/day till coverage. They told you that there are tolls that don’t let you pay with cash or with credit card and if that happens you will get charged by the car company a $50 administration fee and then charged the toll and possibly a fine! (I just got the app PayTollo and it was fine! I also did not see any unmanned tolls!) when I told him that I was going with the app, he said “make sure your phone doesn’t run out of power, or you’ll have to pay the fines!— which is NOT how the app works!!) they require proof of insurance if you’re turning down their coverage and went so far as to call one couples agent on the phone! But the WORST PART WAS: The car, a 2017 Nissan Versa Hatchback, we got did not have power windows nor power door locks — including the hatchback. And they gave us the valet key instead of a key that would UNLOCK the hatch! That meant that you could only unlock the hatchback if you crawled into it and put the key in a small slot in the bottom of the door and pushed the switch. If your suitcase was in it, you couldn’t reach the slit and it was near impossible! If you wanted/needed a window open in the Florida weather, you better have passengers! Fortunately, we were driving to a single location and staying there for the duration of our trip. We pulled our suitcase out of the back and left it locked. If we had been traveling from place to place with our luggage, it would have been miserable! How ANY company can rent a vehicle with crank windows and without power door locks is beyond me!!
avis de
-
4,4
Okay if there is nothing else ...
Points positifs : Not much at all.
Points négatifs : Had to wait for the courtesy van while watching another offsite parking vendor's van come and go three times [twice with the same driver]). They didn't have a car ready when I got there, so I had to wait for it. It was fairly clean on the outside, but every single seat had a stain on it. When I returned the car, there were at least 6 parties trying to rent or return with two agents working and a third milling around behind the counter. If there is no other alternative, this will suffice - this was the only reason I rented with Ace. In the future, I'll rent from someone else.
avis de
-
10,0
Points positifs : Nice folks!
Points négatifs : Returning was time consuming as there was only one person checking in several cars.
avis de
-
10,0
Easy transaction
Points positifs : Easy transaction. Didn't try to hard sell the extras.
Points négatifs : Counter at TPA was a little hard to find.
avis de
-
2,0
make Sure you read all fine prints before you book your car
Points positifs : Comfort was not there Very basic model they had for ford transit I do not recommend this rental company
avis de
-
2,0
Points positifs : Nothing
Points négatifs : Was unable to pick up rental car as ACE had a policy that two utility bills were required for credit and debit cards although this was not stated anywhere on carrentals.com. Was stranded at the airport and had to pay three times the price at Sixt because it was last minute. Was able to get refunded by ACE after speaking with three customer service reps. Will never use this car rental company ever again. The customer service phone reps were friendly but the counter staff was very rude.
avis de
-
4,4
I rent cars regularly and NEVER had a rental company restrict use.
Points positifs : That there WAS a car.
Points négatifs : I was told that the contract did not allow for unlimited miles. That if I was ONE minute late, I'd be charged for an entire day. That if the gas had to be topped off, I'd be charged $10 a gallon and that if I needed the car longer, I could not CALL in to extend the reservation. These restrictions (unknown until I got to the airport to get the car) made the rental a nightmare. I returned the car a day early.
avis de
-
2,0
Points négatifs : I was told to show my utility bills cause I am local. I never had this kind of experience before and I don't know if this is a new rules and regulations. The customer service rep was so rude and I don't think I will ever rent a car from this company again. I don't even recommend to any one here in Tampa Bay area as well.
avis de
-
2,0
Closed
Points négatifs : My flight was delayed. I spoke with the Ace rep in Tampa airport- he advised me he would transfer my reservation. He did not and I had to search for an open car rental when I landed and pay a higher rate. Poor customer service.
avis de
-
6,4
Points négatifs : Well car didn't have power outlet,it was only one and not working,they try to fix that but no success,I was trying to get different car ,but they charge lot more even that was their fault,
avis de
-
5,6
Will not choose Ace again
Points positifs : Easy check in in the "office"
Points négatifs : Pickup was terrible - waited over 45 minutes to get my car. Staff was rude. Waited over 15 minutes to drop off my car. Car was so basic it didn't even have power locks - the worst car I've ever rented
avis de
-
3,6
First Time User
Points positifs : Price and proximity to airport
Points négatifs : Shuttles don’t run as often as other companies - our car had visible damage from a prior accident.
avis de
-
4,0
I guess you get what you pay for....
Points positifs : What was good? Well, the price was good. And the drivers of the shuttle were helpful and friendly.
Points négatifs : The lines were long and slow. The slowdown, I believe, was caused by the employees trying to make up for the low price. They used scare tactics to try to get you to pay for $6/day till coverage. They told you that there are tolls that don’t let you pay with cash or with credit card and if that happens you will get charged by the car company a $50 administration fee and then charged the toll and possibly a fine! (I just got the app PayTollo and it was fine! I also did not see any unmanned tolls!) when I told him that I was going with the app, he said “make sure your phone doesn’t run out of power, or you’ll have to pay the fines!— which is NOT how the app works!!) they require proof of insurance if you’re turning down their coverage and went so far as to call one couples agent on the phone! But the WORST PART WAS: The car, a 2017 Nissan Versa Hatchback, we got did not have power windows nor power door locks — including the hatchback. And they gave us the valet key instead of a key that would UNLOCK the hatch! That meant that you could only unlock the hatchback if you crawled into it and put the key in a small slot in the bottom of the door and pushed the switch. If your suitcase was in it, you couldn’t reach the slit and it was near impossible! If you wanted/needed a window open in the Florida weather, you better have passengers! Fortunately, we were driving to a single location and staying there for the duration of our trip. We pulled our suitcase out of the back and left it locked. If we had been traveling from place to place with our luggage, it would have been miserable! How ANY company can rent a vehicle with crank windows and without power door locks is beyond me!!
avis de
-
4,4
Okay if there is nothing else ...
Points positifs : Not much at all.
Points négatifs : Had to wait for the courtesy van while watching another offsite parking vendor's van come and go three times [twice with the same driver]). They didn't have a car ready when I got there, so I had to wait for it. It was fairly clean on the outside, but every single seat had a stain on it. When I returned the car, there were at least 6 parties trying to rent or return with two agents working and a third milling around behind the counter. If there is no other alternative, this will suffice - this was the only reason I rented with Ace. In the future, I'll rent from someone else.
avis de
