Avis récents
- Tous les avis
- Positifs
- Neutres
- Négatifs
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9,6
Points positifs : Great car; many attempts at upsale. “It will only be $55. more “: for the same car I already booked. I’m used to it by now. Life goes on. Great service though.
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10,0
Points positifs : Customer service PJ the manager who I dealt with is a 5 star!
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10,0
Points positifs : Fast and easy drop off
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10,0
Points positifs : The truck and the service
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8,8
Easy
Points positifs : Convenient pick up. Windshield was really dirty with bugs. I didn’t see it due to the darkness of the underground. Other than this one issue, it was excellent.
Points négatifs : The dirty windshield
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10,0
Points négatifs : Price
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10,0
Points positifs : new facility made it easy to drop off car and take tram to the gates . Upon un expectantly complaining to the receiving agent he gave me an unrequested credit for the poor car rating . WOW !!!!
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8,8
Quick, easy and convenient
Points positifs : Very little paperwork. We were on and out in 10 minutes
Points négatifs : N/a
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10,0
Points positifs : Self checking, easy experience.
Points négatifs : Long way to get to terminal in Tampa.
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9,6
Convenient location, great car & great customer service
Points positifs : In airport location was perfect! The vehicle we rented was clean with great bells & whistles and every interaction was pleasant.
Points négatifs : we've used Alamo many times in the past and it's always a great experience.
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10,0
Exceptional service
Points positifs : I am writing this email to formally express my immense gratitude for your exceptional customer service. My family and I arrived to Tampa from New Jersey early Saturday morning. Your kiosk self check-in made for a speedy and efficient check-in. Upon arrival to you car pick up floor, we were warmly greeted by Yobby. He helped us select a car the fit our family’s needs. We really appreciate your employees exceptional customer service and organization. We look forward to using Alamo for our future car rental needs & will be recommending your company to all my traveling friends and family.
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9,2
Our high and low with Alamo
Points positifs : Employees helped us find a way to rent when we discovered at the counter that our credit card account had been closed for inactivity.
Points négatifs : We had reserved an economy car on line. At the counter, we were shown a Spark as the type of car available and asked if we were comfortable with that. We needed it to hold four people for short distances, and the saleswoman said a Spark would be very tight. So we upgraded. But when we went to choose our car, the row of choices that were labeled economy didn't even include one Spark, and any of the economies that were available would have been plenty big for four people for short distances. So we felt a little deceived.
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9,6
Points positifs : Great car; many attempts at upsale. “It will only be $55. more “: for the same car I already booked. I’m used to it by now. Life goes on. Great service though.
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10,0
Points positifs : Customer service PJ the manager who I dealt with is a 5 star!
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10,0
Points positifs : Fast and easy drop off
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10,0
Points positifs : The truck and the service
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8,8
Easy
Points positifs : Convenient pick up. Windshield was really dirty with bugs. I didn’t see it due to the darkness of the underground. Other than this one issue, it was excellent.
Points négatifs : The dirty windshield
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10,0
Points négatifs : Price
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10,0
Points positifs : new facility made it easy to drop off car and take tram to the gates . Upon un expectantly complaining to the receiving agent he gave me an unrequested credit for the poor car rating . WOW !!!!
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8,8
Quick, easy and convenient
Points positifs : Very little paperwork. We were on and out in 10 minutes
Points négatifs : N/a
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10,0
Points positifs : Self checking, easy experience.
Points négatifs : Long way to get to terminal in Tampa.
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9,6
Convenient location, great car & great customer service
Points positifs : In airport location was perfect! The vehicle we rented was clean with great bells & whistles and every interaction was pleasant.
Points négatifs : we've used Alamo many times in the past and it's always a great experience.
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10,0
Exceptional service
Points positifs : I am writing this email to formally express my immense gratitude for your exceptional customer service. My family and I arrived to Tampa from New Jersey early Saturday morning. Your kiosk self check-in made for a speedy and efficient check-in. Upon arrival to you car pick up floor, we were warmly greeted by Yobby. He helped us select a car the fit our family’s needs. We really appreciate your employees exceptional customer service and organization. We look forward to using Alamo for our future car rental needs & will be recommending your company to all my traveling friends and family.
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9,2
Our high and low with Alamo
Points positifs : Employees helped us find a way to rent when we discovered at the counter that our credit card account had been closed for inactivity.
Points négatifs : We had reserved an economy car on line. At the counter, we were shown a Spark as the type of car available and asked if we were comfortable with that. We needed it to hold four people for short distances, and the saleswoman said a Spark would be very tight. So we upgraded. But when we went to choose our car, the row of choices that were labeled economy didn't even include one Spark, and any of the economies that were available would have been plenty big for four people for short distances. So we felt a little deceived.
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