N°15 dans le monde
« "New SUV, great price and mileage" »
Points positifs : My Representative was pleasant.
Points négatifs : Only reason I ended up at ACE is because they were the only one that had a car for the time period I needed a car. They the reps are super hard sell on all the up charges when just the base rental fee was high to begin with. Not sure I would call a Nissan Versa a mid-sized car, but that was the 'similar' sized car that I had to take. Would be the last choice again.
Points négatifs : I feel like the customer service person kept adding on extra and by the time I was done my bill was over $500 and when I booked it was around $250. She tried to add insurance until I caught that. Then told me there were tolls everywhere so then added on for tolls. I didn’t hit one toll booth. I just get money money back for tolls because it’s a scams. You would b able to tell if I hit a toll. I will not use this service only because the customer service was sneaky. I don’t like that and the toll booth is a scam.
Points positifs : The sales guy tried to charge me more and upgrade my car for more $. The guy i got the car from and dropped it off too was very nice
Points négatifs : Sales guy could have been less pushy
Points positifs : The price that I got when I first made the reservation
Points négatifs : If you guys could include in the total booking fee the Ensurance fees as deposits needed on arrival.
Points négatifs : They could have had a car for me. Used kayak booking site and it does not allow you to adjust the time of rental pickup. Got there at 10a and kayak set our pickup for 12p. I was told they didn’t have a car in the size I ordered. They did have a larger car for 3x the price I agreed to.
Points positifs : Nothing I couldn’t get the car. Had to pick one up at a competitor.
Points négatifs : Required utility bill to rent and didn’t know until I got there. First time I’ve ever heard of such a thing. Then they limited mileage and said I couldn’t leave the state. Non of which was disclosed until I got there.
Points positifs : Nothing
Points négatifs : Be more expecific with the type of car you rent it was so bad
Points positifs : Checkout guy was nice and easy
Points négatifs : Provided compact suv instead of midsize. I tried to get other car they offered me to wait another 30-40 min.
Called customer service next day and the guy was rude and combative, keep saying dude its midsize per their grade, we are not dealers. even the Wiki and google says its compact. It was mitsubishi outlander SPORT. Our Friends, who we travelled with were at other rental, they were upgraded because they didn’t have the car they reserved. I was not asking for upgrade I was asking for the car I paid for. Not happy. Decided to let it go and enjoy vacation. Do not recommend this particular location. Not sure about ace in general but will avoid them in the future. Never had this issue with other rentals.
Points négatifs : Inspected auto by myself on this rental. Next time inspection conducted along with me.
Points négatifs : All good
Points positifs : What appeared to be a competitively priced van rental turned out to be a deceptive come-on ad. (1) Based on the website reservation (I had taken printout) it was supposed to be unlimited mileage, but counter rep said it would be limited to 150 miles/day b/c I was a Floridian and renting in Tampa, FL. I was dismayed and protested at first but accepted that condition since I did not expect to drive that kind of miles for the two day rental. The rep claimed that the mileage requirement was spelled out in Terms and Conditions. (2) Next the the counter rep asked for a utility bill (water, gas, or electric) showing my current address even though my FL driver's license was current with the gold start on it. Once again the counter rep said that this requirement for FL residents is spelled out in the Terms & Conditions. Needless to say I do not carry utility bills with me, and I had not read the fine print of Terms & Conditions readable in a small window on the website. By then I was sufficiently disgusted for not being able to rent the vehicle after having made the trip of several miles to the Tampa airport rental counter. I have rented vehicles tens of times throughout my life, within Tampa, elsewhere in Florida, out-of-state, and in foreign countries. I had never encountered such an issue in the past. In frustration I left without the rental vehicle, got by without one, saved the money, and ACE lost a good customer.
Points négatifs : Clearly, ACE has two different standards, one for FL residents and one for the out-of-state visitors. The exceptions for FL residents should be boldly shown in the home page or in the very beginning.
Points négatifs : Everything was great