Réservez une voiture de location chez Hertz à Tampa

Points positifs : Nothing, office closed, reservation canceled and car was given to other customer

Points négatifs : Communication with the customer about rental office hours especially customers coming from the airport to pickup

Points négatifs : Searched at Tampa International airport and car was booked 16 miles away.

Points positifs : Car was fine

Points négatifs : Literally Waited 78 minutes in a huge line to pick up a car we had reserved in Tampa ! Rudest manger ever! She has a line all down the hallway but then stopped what she was doing to send two of the people to lunch in the middle of all this! A person complained snd she yelled out to the crowd “they have to go to lunch they are humans too”! She wasn’t even apologizing or anything to all of us PAYING customers just shrugged her shoulders like “to bad for you”! If you have a day where you gave a lot of rentals then why would you only have such a small amount of workers and a manger who clearly couldn’t handle the situation and clearly hates her job. The way she talked to the other workers was horrible! I for sure wouldn’t want to work for someone like that. Being rude to people just because you have the title of a manger is ridiculous.

Points positifs : The staff was friendly.

Points négatifs : The car that was given to us needs attention: very dirty interior, ripped carpet, no windshield wiper fluid, passenger seat belt was very difficult to latch and unlatch (needed assistance from the driver).

Points négatifs : Rude unhelpful staff. Prepaid then waited an hour to get to the counter & be told that I actually couldn’t rent w/a debit card as previously stated due to “fair” credit.

Points positifs : Nothing

Points négatifs : If I would have been notified BEFORE I paid for a rental in full that a 500$ deposit on a major credit card (not debit) would be required at pick up. Was totally stranded with NO rental and Michigan kids for spring break in Florida ...

Points négatifs : The place was 14 miles from Tampa airport. With no pickup. Really?

Points négatifs : When arriving at Hertz at the Tampa airport, and waiting inline only to find my reservation was for another Hertz across town. Hertz moved my reservation to the airport location but I had to pay 3 times the amount. Pay attention to the rental address when you book!

Points positifs : The original man I spoke with was rude and unprofessional. Fortuantely another employee eventually helped.

Points négatifs : There was no notice that we did not have transportation to the pick up location! There was no phone number listed for the pick up location!

Points positifs : They did not have a car available even though I had a reservation. Customer service told me "too bad"