Points positifs : The price.
Points négatifs : Everything else. The customer service was terrible, the people at the desk were rude, the people down stairs at the pickup were rude and the people when I dropped it off were rude. I had a reservation for pickup at 6:00 pm. I got online at 5:50 and there were 19 people ahead of me with one person working the desk. I waited in line for 54 because they couldn’t be bothered to staff the desk properly. When I did get to the front the man at the desk was rude and talked to me like I was an idiot. I WILL NEVER EVER RENT FROM HERE AGAIN AND YOU SHOULDN’T EITHER!
Points négatifs : Absolutely a loss of money. We arrived at Tampa airport. There was ONE attendant for FOX among 6 other companies. There were approximately 40 people waiting when we got there. The wait time for our car was SIX hours. We abandoned the car and rented at another service. Alot of lost money but spending 6 hours in a line for a car was completely unacceptable. We will never consider them again. Completely third rate!!
Points positifs : I did not like the way the company is applying hidden costs to the advertised prices.
Points négatifs : First, I had to cancel my reservation because I found much cheaper rental car with another vendor. You have to revise your rates, guys. Secondly, when we were returning the car, rented with Budget, we saw terrible lanes of people trying to get a car in the Rental Center at Tampa International Airport. You have to add some more clerks to the rental counters to be able to dissolve this crowd of the angry vacationers with children and luggage during the rush hours.
Points positifs : Most unfriendly staff at Tampa Airport and unhelpful phone customer service I would never use or recommend
Points négatifs : Everthing
Points positifs : Waited 3 hours in line and was never given a vehicle as I was told my 3 hour window for reservation had expired. I will never do business with Fox again.
Points négatifs : Keep the reservation when you take the reservation
Points positifs : The car was great.
Points négatifs : I felt like there were hidden costs. I needed the car an extra day and they charged me a $30 change fee along with a higher price per day than I originally paid. In the end, one more day cost me about what I paid for 2 days. Also, they had me paranoid about having an accident telling me that I would have to pay the rental fee when the car was being repaired, regardless if it was my fault or not. I noticed on the diagram they gave me there were scratches, and when I asked to review with person at the desk, they just told me to take a video of the car. I really shouldn't have to do this. It caused me to delay getting out of there and extra anxiety about being billed for something I did not do.
Points positifs : The price was excellent and staff friendly. The car was a newer model. Drop off was quick and easy.
Points négatifs : We waited over two hours in line to pick up our previously reserved car. That’s too long! The car inside had an odor, a cross between wet sand and slightly smoky.
Points positifs : Yes
Points négatifs : nothing
Points positifs : Staff was very friendly, efficient.
Points négatifs : Rental car parking garage is a little tight and signage could be better as far as how to exit after picking up vehicle.
Points positifs : Car was fine
Points négatifs : Check-in was - horrible! 3 hours to wait in line to get a rental car, c'mon! You guys can do way better than that. Our flight was shorter than waiting in line. Because of this experience, it's highly unlikely we will rent from Fox in the future. It's too bad since last time we rented from Fox, it was great.
Points positifs : Friendly staff easy and quick drop off
Points négatifs : They need more agents to handle renting.
Points positifs : Very friendly staff, clean vehicles. Would use again.
Points négatifs : Very good, clean vehicles with easy drop off. Great Price too!
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Grande (Chevrolet Tahoe ou similaire) est la catégorie de voiture la plus réservée chez Fox à Tampa.
Fox possède 1 succursale à Tampa. Consultez notre carte des succursales Fox pour trouver celle qui vous convient le mieux.