Points positifs : I like the vehicle.
Points négatifs : The truck was not cleaned inside or out from the previous renter. We found water bottles, toothpaste, towels, Etc. It should be noted on my paperwork.
Points négatifs : A somewhat different type of car than we booked (got a minivan instead of an SUV) but it did the job well enough.
Points positifs : The staff member in Tampa was terrific. We wanted to rent a Jeep Cherokee, and he went out of his way to ensure we got one. Thanks!
Points négatifs : The car was overall very clean, but there was a bit of sand in the back seat of the vehicle. I suppose that's to be expected since it was Florida and beach season. At any rate, it didn't bother us in the slightest and the experience was great.
Points négatifs : There is no customer service department available to call.
Points négatifs : The address provided for the car rental center was an abandoned lot. I called the 800 number and they didn’t know that either. When I went to the airport location, they said “sorry, that happens all the time. I don’t knuw why they haven’t changed it.” Absolutely unsatisfactory.
Points négatifs : Car had very high mileage, very dirty at pickup, car safety features did not work.
Points négatifs : Service was professional, quick and efficient. I would definitely rent with them again and recommend the service
Points positifs : John Diaz was fantastic and got us on our way in a timely manner. Check-in could not have been faster.
Points négatifs : The pickup line was 6 customers and took over 45 minutes. My category of car wasn’t available so I got stuck with a truck. The agent was incredibly slow.
Points positifs : staff friendly and helpful but twice on pick up, I was sent to space in Tampa where there was no car. frustrating so late at night but at least there was staff in the garage area to help me . drop off was very easy
Points négatifs : see above
Points positifs : Pick up and drop off were very easy
Points négatifs : More staff at the counter would have eliminated a long wait. Also the cars needed to be cleaned
Points positifs : The staff was helpful and drop off was smooth.
Points négatifs : There should have been two agents on duty. The wait time was long. I reserved a midsize car, but there were only pickup trucks left. She told me I could exchange the truck in the morning. I decided to keep the truck to avoid going back and its performance was great!
Grande (Chevrolet Tahoe ou similaire) est la catégorie de voiture la plus réservée chez Payless à Tampa.
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