Points positifs : Easy and friendly
Points négatifs : More agents on duty
Points positifs : The staff, omg she was the best ever. Great customer service Thrifty keep it that way
Points négatifs : had more workers
Points positifs : How friendly the employees were and how easy the check in and out process was.
Points positifs : The Hyundai Tucson was very clean and comfortable
Points négatifs : My flight was delayed and the Thrifty rental counter closed before I arrived. No local or manager number to call. I was stranded at the airport late at night. I had to use alternate transportation that night and return to the airport to pick up the rental car the next morning. Then, Thrifty refused to modify my rental contract for the adjusted period of time. So I was stranded without a car and paid for a day I did not use. I filed a complaint but no acknowledgement or resolution.
Points positifs : The staff was very nice, friendly and helpful.
Points positifs : Nothing
Points négatifs : Late with my car, rude staff, screwed me on options that i did not want.
Points positifs : Everyone was friendly & clearly taking the COVID outbreak seriously... the car drove perfectly, was clean, & had more amenities than I expected!
Points négatifs : The Tulsa airport’s Rental Car Return was super confusing, since there weren’t people around... but even that didn’t deter my trip. :-)
Points négatifs : Easy in and easy out. Our return to the airport was a breeze.
Points positifs : The car drove alright.
Points négatifs : On pickup, the staff was atrocious. There was a huge line, yet no effort was made by the staff to act with any kind of urgency. Questions were met with blank stares. And worst of all, there was an additional $50 charge on a car that I had pre-paid for. When I asked about the charge, I was told "airport taxes". Kayak was not forthcoming on the final cost, so I see that as a failure of Kayak, not necessarily Thrifty. Kayak or Thrifty should have disclosed the additional amount that would have to be paid at the airport. I budgeted for this trip, so that extra spend meant I couldn't take my nieces to a special event we had planned on. More than one person should operate the counter at peak pick-up times.
Points positifs : Employees were very friendly and helpful.
Drop off was very easy and fast.
Points positifs : The car that we rented was clean and ran really well.
Points négatifs : The prices that they offer online is not what they actually offer once you go to pick up the car. They over charge their insurance and add so many fees apart from the regular car and insurance fees. Our price went from $60 online to $160 (picked up the car). Plus the deposit fee of $200. NEVER AGAIN
Points négatifs : The check in counter was slow and the girl gave a space number to find my car which did not exist. We reserved a mid-size SUV got a Buick Encore which is at best a compact and only had room for one suitcase. The drop off attendant said it was a compact car but they would not credit the difference.
Intermédiaire (Hyundai Elantra ou similaire) est la catégorie de voiture la plus réservée chez Thrifty à Indianapolis.
Thrifty possède 1 succursale à Indianapolis. Consultez notre carte des succursales Thrifty pour trouver celle qui vous convient le mieux.