Réservez une voiture de location chez Hertz à Indianapolis

Points positifs : Drop off was fine and the car itself was clean and ready to go.

Points négatifs : When I arrived to get the car they said I had already picked it up but they had actually given the car I rented to someone else and it took longer than it should have to get me on my way. Also, they tried to charge me a deposit after I left and never discussed this with me.

Points négatifs : I arrived to the airport 11:30pm with a reservation, and NO ONE was present at the booth or at the parking lot. I waited until almost midnight and had to talk to other company and rent a car there. Sixt was open and they made an excellent overtime work to get me a car. Once on my car I tried to call Hertz and of course no body picked up the phone, but put me on hokd saying "we currently have many calls, please hold".

Points positifs : I was quote a total of $176.00 on the phone and was total that was all taxes and ete, then when I go to get the car now it's $201 because of taxes. I feel I was lied too.

Points négatifs : The car itself was not very clean and had dents on it, even the front license plate was bent out. Very disappointed in Hertz!!

Points positifs : Pick up was fine.

Points négatifs : my return near Loveland, Ohio was a place that afternoon was closed. Was not noted on my ticket. We had to drop off in another town, this was on a Saturday. When staff got there that next Monday they said it was returned on Monday. I called customer service (was end of September) and they have still not refunded my money. Today is Oct. 24th. The last time I talked to Customer service they said they were understaffed ! Time of a lot more calls !!!

Points négatifs : I was NOT notified that you were taking a 200 dollar deposit when I booked with Kayak. When will I get that returned to me?

Points positifs : Nothing.

Points négatifs : Ten days in advance, I paid and reserved an SUV for noon on 9/26/2020. When I arrived at 11:55am, I was told they had no vehicles available. I was told to come back later (2 pm) and they MIGHT have a car available then. Poor customer service. I had to change my plans and wait to pick up a vehicle from another company the next day as well as pay for another rental. I was told to call the Hertz customer service line to get a refund. I called and the representative told me they had no cars available at any of their locations. I requested a refund, I was told I would be refunded and emailed within an hour of the receipt showing the refund. That never happened. I am now disputing the charges with my credit card company.

Points négatifs : We reserved a car about 3 hours before we needed it (emergency situation) and when we arrived they told us there were no cars!? If there are not cars, do not allow people to make reservations thinking they have a car! We would have gone somewhere else. Awful.

Points positifs : I booked a car the previous night and when I showed up they said they booked my car to someone else. I understand it was it was a surge weekend but a service like this should inform the customer so they are not left stranded. Not inclined to come back.

Points négatifs : Inform the customer if you are unable to fulfill a rental agreement.