Avis récents
- Tous les avis
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- Négatifs
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6,0
Sporty sports car not for us!!
Points positifs : Checking in was great - very nice gentleman helped us.
Points négatifs : The "upgrade" from a midsize sedan to a BMW sports car sounded fine, but turned out to be a real bummer - definitely not made for 75-yr-olds whose bones are not as flexible as the vehicle required! Very difficult to maneuver. Our fault for not being more diligent before we started the two-week trip! Will not make that mistake again.
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10,0
Very helpful
Points positifs : The Alamo rep was helpful and considerate. He was concerned about the size of the car I had reserved and the comfort level because of the amount of driving I would be doing. In the end, he upgraded with no additional cost.
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9,6
Fantastic agent
Points positifs : Pick up desk agent was absolutely fantastic, hooked us up with a convertible although none were available online, then came out to the parking lot to ensure all was good.
Points négatifs : Car (Mustang) at 22k miles clearly had wear and tear issues.
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9,2
Points négatifs : A little slow waiting in line at pickup
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8,4
Points positifs : Ease of drop off
Points négatifs : I didn’t have a chance to inspect the vehicle to identify scratches and dents or review the various controls (like Enterprise does with their customers).
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9,2
Points positifs : Easy pick up and drop off. Very organized process( polite staff
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5,2
Wash your cars!
Points négatifs : How could you put a car as dirty as this one out?
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5,2
Charged for things without knowledge
Points positifs : The car and features were amazing
Points négatifs : I was charged for multiple things that i wasnt made aware of, my car got upgraded after a month long reservation and i was charged for it in full without my knowledge during drop off including an extra day. Water spots all over the car upon pickup. Bad communication. No pre check before driving off lot so they are able to keep your deposit. This company is horrible.
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7,2
Had a car ready! Pretty quick to get going!
Points positifs : We got talked into a upgrade to a bigger car. It was a larger SUV, considered a premium, but we decided that it would have more room, since the standard couldn't carry skis very well. Price was okay, but the upgrade was a bit more expensive.
Points négatifs : Car was not maintained very well. One tire kept losing air. the car had scratches all over and we were not assured that they wouldn't blame us. No one to walk around the vehicle with us. Check back in was also pretty chaotic. Just leave it, the agent said! Waiting to check my credit card.
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10,0
Points positifs : Very Friendly
Points négatifs : NA
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10,0
Really Over-the-Top Service!
Points positifs : Amazing desk service from Sashi. Brand new car was an upsell to me for her that was great. 7 passenger Ford Explorer, 5 miles on the odometer, wow! Effortless drop off. Thanks, Tom
Points négatifs : All good this time! Thanks, Tom
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10,0
Great counter agent
Points positifs : The excellent counter agent was the key to an excellent experience!
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10,0
Very helpful
Points positifs : The Alamo rep was helpful and considerate. He was concerned about the size of the car I had reserved and the comfort level because of the amount of driving I would be doing. In the end, he upgraded with no additional cost.
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9,6
Fantastic agent
Points positifs : Pick up desk agent was absolutely fantastic, hooked us up with a convertible although none were available online, then came out to the parking lot to ensure all was good.
Points négatifs : Car (Mustang) at 22k miles clearly had wear and tear issues.
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9,2
Points négatifs : A little slow waiting in line at pickup
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9,2
Points positifs : Easy pick up and drop off. Very organized process( polite staff
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10,0
Points positifs : Very Friendly
Points négatifs : NA
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10,0
Really Over-the-Top Service!
Points positifs : Amazing desk service from Sashi. Brand new car was an upsell to me for her that was great. 7 passenger Ford Explorer, 5 miles on the odometer, wow! Effortless drop off. Thanks, Tom
Points négatifs : All good this time! Thanks, Tom
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10,0
Great counter agent
Points positifs : The excellent counter agent was the key to an excellent experience!
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8,4
Points positifs : Ease of drop off
Points négatifs : I didn’t have a chance to inspect the vehicle to identify scratches and dents or review the various controls (like Enterprise does with their customers).
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7,2
Had a car ready! Pretty quick to get going!
Points positifs : We got talked into a upgrade to a bigger car. It was a larger SUV, considered a premium, but we decided that it would have more room, since the standard couldn't carry skis very well. Price was okay, but the upgrade was a bit more expensive.
Points négatifs : Car was not maintained very well. One tire kept losing air. the car had scratches all over and we were not assured that they wouldn't blame us. No one to walk around the vehicle with us. Check back in was also pretty chaotic. Just leave it, the agent said! Waiting to check my credit card.
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6,0
Sporty sports car not for us!!
Points positifs : Checking in was great - very nice gentleman helped us.
Points négatifs : The "upgrade" from a midsize sedan to a BMW sports car sounded fine, but turned out to be a real bummer - definitely not made for 75-yr-olds whose bones are not as flexible as the vehicle required! Very difficult to maneuver. Our fault for not being more diligent before we started the two-week trip! Will not make that mistake again.
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5,2
Wash your cars!
Points négatifs : How could you put a car as dirty as this one out?
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5,2
Charged for things without knowledge
Points positifs : The car and features were amazing
Points négatifs : I was charged for multiple things that i wasnt made aware of, my car got upgraded after a month long reservation and i was charged for it in full without my knowledge during drop off including an extra day. Water spots all over the car upon pickup. Bad communication. No pre check before driving off lot so they are able to keep your deposit. This company is horrible.
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