4.0
1) Kayak providing a telephone number for assistance. 2) Hertz working better with me to address the issue of their downtown office being closedAvis laissé le 31 août 2023
avis de![kayak]()
2.0
Terrible customer service and an effort to price gouge.Avis laissé le 29 août 2023
avis de![kayak]()
10.0
Very goodAvis laissé le 20 août 2023
avis de![kayak]()
10.0
Perfect in every wayAvis laissé le 7 août 2023
avis de![kayak]()
2.0
Drop-off location has been closed down for years but still showed up on reservation. Waited on hold over 30 min to talk to Hertz rep. Hertz rep on phone also said it was still open. When I arrived, the receptionist at the connected hotel said it had been shut down during pandemic and had never reopened. Had to drive to airport to complete return.Avis laissé le 28 juil. 2023
avis de![kayak]()
2.0
I was scheduled to return on 7/4 but was not told the location would be closed. When I called the customer service number, they advised me to return it to the airport location. The airport location attempted the charge me for returning it to a different location. Hertz wasted 2 hours of my time, attempted to charge me MORE for their mistake and never once even apologized.Avis laissé le 4 juil. 2023
avis de![kayak]()
8.0
Nice vehicle at a good price. Wasn’t ready at time of pick up but cleaning went quick. Staff seemed stressed out but friendly. Return was a bit chaotic with customers but not much the company can do about that.Avis laissé le 25 juin 2023
avis de![kayak]()
10.0
The customer service was excellent. The three members of the staff were all very friendly and courteous. The only problem was the computer glitching. I waited nearly half an hour to pick up my car because of the glitch. The staff apologized but I was fine because it was not for their lack of trying.Avis laissé le 21 juin 2023
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2.0
Kayak booked a hertz in the incorrect location. If I wanted to book at the intended place (airport) then it would've tripled in cost. Not sure why kayak booked that hertz instead of the place I booked my flight. Had to go through hoops just to talk to someone to get a potential refund. Have not been refunded yet. Ended up taking an Uber to a spot an hour away.Avis laissé le 15 juin 2023
avis de![kayak]()
2.0
Terrible. They canceled my reservation and left me on the street because so was 1 min late past closing. Phone customer service was zero help. I never got a car.Avis laissé le 1 juin 2023
avis de![kayak]()
10.0
I always have a good experience when I rent with hertzAvis laissé le 1 juin 2023
avis de![kayak]()
2.0
The price offered through Kayak was great. The staff at the Hertz location when we picked up was awful. They were very slow and had zero concern for helping anyone quickly. They also said our only option was a fully electric vehicle. We had to argue with the front office person to get to a manager to get to a gas vehicle. It was a terrible experience. The drop off was fine.Avis laissé le 16 mai 2023
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