Réservez une voiture de location chez Enterprise à Sacramento

Points négatifs : I requested a SUV and i got a smaller car that smells

Points négatifs : Kayak quoted me around $400 to rent a car for the specified period of time. When I arrived at the Enterprise location, they told me that the cheapest option they had available was going to cost around $900 (including insurance). I had no choice because of the situation I was in, but I was incredibly disappointed that Kayak's quote was so far off. If I had known it would have cost that much, I absolutely would not have rented from this location. I will probably not be using Kayak anymore.

Points positifs : The drop off is stressful being charged for extra days

Points négatifs : Wait time....

Points négatifs : I reserved a car and they didn't have any cars.

Points positifs : It was a bit busy, but staff worked fast to try and get everyone out. So customer service was okay. I liked that they were working to serve everyone.

Points négatifs : Cars need to be cleaned between customers. If I did not need the car for only a few hours and I didn't already spend 45 minutes checking the car out, I would not have accepted that car. "Enhanced cleaning" had a lot of dead bugs all over the front of the car and dirt and rocks in the truck bed. Like lots of dirt and rocks. Enterprise does not care for repeat customers.

Points négatifs : The cleanliness of the car was disgusting!!! I had to be given another car which was much better than the first car. The return of the car was ridiculous as there were no place to return it other than on the streets. I would never recommend this place to anyone. The only thing that was right was the assistant manager Ryan K. he was kind and really did a good job in making me the customer satisfied. His customer service and his alone was excellent!! He needs a bonus, you should hire more people like him who are willing to keep customers happy.

Points positifs : Very poor instructions. No review of the car before and after. Social distancing is still possible when renting a car.

Points négatifs : The car was filthy. I took it back cleaner than I got it.