2.0
They didn’t have the car that we had reserved, so we had to take whatever car they had. I turned the car in the next day and went to Hertz’s because we needed an all wheel drive to get over the mountain roads. Very disappointed in the customer service from Enterprise.Avis laissé le 17 déc. 2022
avis de![kayak]()
8.0
There was a sign on the outside building stating that I should go to the main desk, but it didn't say anything about where the main desk was. I had to go into another building and find it.Avis laissé le 4 nov. 2022
avis de![kayak]()
10.0
The Woodkand, CA Enterprise staff went out of their way to accommodate us after a glitch occurred in the location of the rental versus the airport where we landed. They weee most cordial and scrambled to get a car ready in spite of not having our reservation. They treated us like family—we loved that! Nothing could have been better! We were totally satisfied.Avis laissé le 19 oct. 2022
avis de![kayak]()
2.0
Didn't have a car resembling the type I had reserved. Outlandishly high rate for collision-damage waiver: approximately 3 times the standard online rate (which I tried to buy but the website malfunctioned). Agent was condescending, and tried to persuade me that Enterprise's insurance was somehow better than the standard insurance available, which is absurd.Avis laissé le 10 oct. 2022
avis de![kayak]()
4.0
My reservation was for 9 am but my car wasn’t ready until 9:45. Car was in very poor shape: or ver 60,000 miles, lots of dings and scratches, noise under the hood, broken key fob, missing fuse box cover, key battery failed and I had to replace it during my trip.Avis laissé le 5 août 2022
avis de![kayak]()
2.0
I couldn’t pick up my car because the location closed at noon and our flight arrived at 5pm. This was Saturday and the location didn’t reopen until Monday. Non-refundable and non-changeable. I will only book directly with the rental company. I will not use kayak. Cost me $1400 for a car I didn’t get to use!Avis laissé le 4 juil. 2022
avis de![kayak]()
2.0
I bought Airline tickets to Sacramento, and the enterprise was 30 miles from the airport, it wasn't the rental car location at the airport.Avis laissé le 14 juin 2022
avis de![kayak]()
10.0
Nice people.Avis laissé le 5 juin 2022
avis de![kayak]()
10.0
Be prepared - know what your options are (add-on insurance, what car you're ok with, etc.) because things move pretty quickly once you arrive. I did notice a lack of gender diversity - staff was all male.Avis laissé le 24 mai 2022
avis de![kayak]()
1.9
piceline sent me cost of $660.04 for 12 day rental, when i returned truck the cost was $1271.69 dont ever trust priceline or enterprise again total rip off !!! and reuck was to be smoke free and it stunk like chain smokers used it. horrible experienceAvis laissé le 13 juil. 2021
avis de![kayak]()
2.0
Points négatifs :Booked for SMF airport and your system relocated my pick up elsewhere in Sacramento and had the return back to Sac rather than Oakland. Disaster won’t be using your service again. Took me 3 hrs to get another car and on the road AND paid $122 per day instead of 70. 💩 phewAvis laissé le 14 juin 2021
avis de![kayak]()
10.0
Points positifs :The gentleman who helped us when we went outside to pick up the rental car was particularly helpful.Points négatifs :The guy at the desk steered us to upgrading to an Audi Q3 from a standard SUV. The Audi was okay but too small.Avis laissé le 18 mai 2021
avis de![kayak]()
