Avis des clients
Note globale
8,9
Excellent
Basé sur 29 avis
Propreté
9,3
Confort
8,9
Prise en charge/retour
8,6
Rapport qualité/prix
8,9
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Commentaires récents
Avis des clients
11
3
2
0
0
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10,0
Points positifs : Great Staff very helpful
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10,0
Wonderful personalized experience.
Points positifs : How kind the staff were. Not to mention informative. And willing to go above and beyond.
Points négatifs : Everything was perfect.
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5,6
Points positifs : Car was fine. Staff was friendly
Points négatifs : Lots of extra charges. Extra charge to return the car after 6 pm on Saturday. Extra charge for SunPass.
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10,0
Points positifs : Quick pick up and doing the paper work. I will use you again good experience
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8,0
Points positifs : The staff was absolutely amazing!! They woman at the front seriously helped me and walked me through everything I needed to know, and informed me of each added on expense so there were no suprises. She had empathy like no other and really made sure i was taken care of. The young man whom I returned the car to was very nice and made sure I a ride home before returning the vehicle. Honestly the best staff you'll ever meet!
Points négatifs : Ace may have a lot of loop holes when it come to added om expenses, which is probably expected from renting, I had placed too much faith in a reliable range of reasonable additives, but it was a little crazy in that regard. The price you pay on kayak should be the only expense.
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10,0
The top of mountain
Points positifs : From the checking in to the returning. The service was superior. The vehicle was clean and ready to go!
Points négatifs : Not a thing.
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4,8
Hidden Cost
Points positifs : The shuttle arrived in a timely manner to transport us to the off airport location. Our vehicle was ready and waiting when we arrived. The manager said that he gave us an upgrade but I have no way to know if that happened.
Points négatifs : I did not like that the rental office was not open when we wanted to return the car which resulted in an extra cost for me. I returned the car to the long term parking area at the airport which was fine. But I got charged $11 for the parking fee which is a cost that I was not expecting when I made the reservation. The car also did not have cruise control or a digital speedometer. I didn't rent the cheapest class available so I was surprised to not have what I consider very basic equipment on the vehicles of today.
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6,8
There should be better coordination / instructions from Kayak
Points positifs : The car was very nice and affordable. The people at the ACE agency were pleasant and cooperative.
Points négatifs : There were no instruction on the rental agreement from Kayak that the customer should CALL the agency for pickup upon arrival. The other companies vans came and left several times before we finally called the agency and figured out that a call was required to initiate a pickup at the airport. This should not reflect on ACE - it should reflect on KAYAK - if I had known to make that call I would have saved a lot of time.
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9,6
good company
Points positifs : The paperwork went fast and efficiently. They were ready for us.
Points négatifs : We didn't know we had to call for our ride to the rental agent.
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8,0
Points positifs : I had to extend a couple of days and they made it painless and reasonable.
Points négatifs : Had no idea that I was supposed to call for airport pickup - as opposed to waiting on drive by shuttles. I don't recall seeing this info when I made the reservation. Also, just telling someone that the car holds 5 passengers and two bags does not really give much of a feel for the type of car you will get. I fault Kayak for this as although it was technically accurate ( 5 people and two bags in a Hyundai Accent - really ) I consider it misleading.
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10,0
Points positifs : Quick and easy pick up, friendly and prompt service at the counter, nice car, personable sales people. Terrific experience. You would be my first pick next time!
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10,0
Points négatifs : Waiting for pick up after having to call for ride
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Notes des autres agences à West Palm Beach
- 7.8/10 Voitures de location Avis à West Palm Beach
- 7.1/10 Voitures de location Budget à West Palm Beach
- 7.8/10 Voitures de location Dollar à West Palm Beach
- 8.2/10 Voitures de location Enterprise à West Palm Beach
- 7.4/10 Voitures de location Hertz à West Palm Beach
- 8.0/10 Voitures de location Thrifty à West Palm Beach
- 8.7/10 Voitures de location Alamo à West Palm Beach
- 6.1/10 Voitures de location Payless à West Palm Beach
Où trouver des voitures de location Ace à West Palm Beach ?
Les meilleures astuces pour louer une voiture à West Palm Beach avec Ace
- Le prix des voitures de location de catégorie « Économique » chez Ace à West Palm Beach est environ 20% moins cher en moyenne que les autres types de véhicules.