Avis des voyageurs
Note globale
7,9
Bien
Basé sur 922 avis
Note générale
8,0
Embarquement
7,8
Confort
8,0
Équipage
8,3
Divertissements
7,7
Restauration
7,5
Avis récents
- Tous les avis
- Positifs
- Neutres
- Négatifs
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9,6
Points positifs : Crew was friendly and helpful
Points négatifs : Nothing to complain about, and I am one who tends to complain when the opportunity truly presents itself. I have moved over to Avianca as my primary airline in Brazil, which amounts to 8 or 10 flights per year.
avis de
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9,6
Points positifs : They are, so far, great in terms of friendliness, efficiency, and looking to my needs, whatever that tends to be. I fly a lot in many countries. Avianca has become my 'go to' airline in Brazil, even though I have many choices there.
Points négatifs : Nothing that I can think of needs to be improved.
avis de
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6,0
Points positifs : Big and new airplane. Not usual to inside Flight. Got before time
Points négatifs : They could offer for 2 hours flight more then just water
avis de
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2,6
Points négatifs : Find another company. Don't go Avianca!!!
avis de
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9,0
Points positifs : O espaço entre cadeiras, mesmo nos assentos comuns, não atrapalhava sentar, mesmo para esta estrutura de 2,06m de altura.
Points négatifs : A comida e bebida podem melhorar. Não houve cobrança, mas o que foi entregue (bolinho e água) deixou bem a desejar em relação a outras companias.
avis de
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2,0
Points négatifs : I had the worst reception in check-in I ever had in all my life. I Will never travel with Avianca anymore.
avis de
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8,3
Points positifs : Seat space was generous, food was very good and served multiple times, good beverages, friendly crew, no delays
Points négatifs : Boarding could be a bit faster, the plane was a bit dirty with papers and old cups they didnt clean. Baggage drop slowwww as usual.
avis de
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9,6
Points positifs : Crew was very kind and helpfull, airplane was new
Points négatifs : beverages
avis de
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3,6
Points positifs : Ok seat space, standard plane, nothing major despite some turbulence.
Points négatifs : Departed 2 hours late, changed boarding gates multiple times, didnt provide accurate rescehduling. Terrible experience at GRU. On flight they didnt provide any food or beverages.
avis de
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9,3
Points positifs : Crew was amazing
Points négatifs : Movie selection was pretty good. Some more recent movies would be good.
avis de
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2,0
Points positifs : Flight didn’t happen. Stuck in São Paulo
Points négatifs : Everything
avis de
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8,8
Points positifs : Good service for the price
avis de
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8,0
Points positifs : Very friendly and good overal for a great price.
Points négatifs : The food (I had beef with rice and vegetables) was just not good and I’m not a pick person in general.
avis de
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3,3
Points négatifs : How can you serve breakfast on a 10 hr flight and not offer coffee or tea??
avis de
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8,0
Effective boarding but not on time
Points positifs : Warm sandwich served with juice or soft drink
Points négatifs : The late arrival at destination
avis de
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10,0
Excellent
Points positifs : On time; friendly crew, update plan (spacious) , good catering.
avis de
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8,3
Points positifs : Crew is nice, food is good, comfort and travelling kits.
Points négatifs : Chaotic boarding in Bogota, with no priority whether business class or not. Broken luggage upon arrival after a long delivery time.
avis de
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7,0
Points négatifs : Poor food swllection
avis de
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7,6
Points négatifs : Should able to provide extra food upon request. Crew should speak English well as it is a tourist destination.
avis de
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2,0
Flight didn’t exist
Points positifs : Kayak sold me a 10am ticket (GRU - JPA) on Oct 21st 2018 that didn’t exist. Avianca Airlines flight was 9am. I got shocked when I tried to check in at the airport, and they said the check I was closed and the flight was about to take off. Later checking directly to Avianca website.
Points négatifs : I might still search through Kayak for general search (like Skyscanner) But I will never purchase through kayak again. I will only purchase directly through the airline website.
avis de
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10,0
Points positifs : On time, efficient boarding, entertainment console.
avis de
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10,0
Great
Points positifs : Snack was good, smooth landing
avis de
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10,0
Points positifs : Avianca served lunch!! And flight left on time
avis de
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2,0
No respect for Avianca Diamond members
Points positifs : Nothing
Points négatifs : The fact that Avianca Brasil and Avianca Are to different companies and they do not respect the status of Avianca flyers. Thumbs down
avis de
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8,0
Points négatifs : Breakfast was not good
avis de
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7,0
Points positifs : Personnel très sympathique et professionnel,ponctualité
avis de
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8,6
Great experience all together.
Points positifs : Airplane was clean and New.
Points négatifs : Only 4 bathrooms 2 in each isle and one of them in the middle of the flight stop working causing long lines.
avis de
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10,0
Quick flight
Points positifs : Very quick and on time.
Points négatifs : Everything was Fine
avis de
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8,3
Points positifs : That the food was served hot. The entertainment options were amazing.
Points négatifs : The closeness of the seat. Boarded late with no announcement or notification. Although, the boarding process was pretty swift.
avis de
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9,3
Points positifs : I liked that the food was served hot. The entertainment options were amazing.
Points négatifs : The closeness of the seats.
avis de
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2,0
Excessive delay
Points négatifs : The flight was delayed in more than an hour. Great morosity of the crew to get us into the airplane, once it arrived.
avis de
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5,0
Points négatifs : The check in was open too late. The plain is not comfortable Boarding was very confusing
avis de
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2,0
Terrible
Points positifs : Nothing!
Points négatifs : They wouldn't let my party board the flight because we were "late". Our flight left at 2330 and and arrived at the terminal at 2315. Unbeknownst to us, check in started at 2230 and when we arrived, they informed us that they had already removed our bags from the plane. By far the worst traveling experience ever. Please avoid at all cost.
avis de
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7,6
On time or even before time
Points positifs : On time
Points négatifs : The check in process. I had impression there is no checking fee for first bag. But I had to pay R80 for each bag. Food was lousy. Very limited entertainment.
avis de
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8,0
Points positifs : On time
Points négatifs : Entertainment and food
avis de
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10,0
Points positifs : Friendly crew and great timing.
avis de
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2,0
Horrible Customer Service/ Flight
Points positifs : Nothing will never fly with them again!
Points négatifs : The staff was extremely rude and racist! They canceled my flight without notice at all and I had to get back for a funeral.
avis de
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2,0
Don’t EVER fly with them!
Points positifs : Nothing!
Points négatifs : Horrible customer service! The staff in Brazil are extremely rude and racist! They canceled my flight with no notice email or anything!
avis de
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3,3
Avianca Brazil
Points positifs : The food was decent
Points négatifs : The crew was not friendly (racist it seemed)
avis de
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3,6
Avianca Brazil
Points positifs : The flight was short and smooth
Points négatifs : The crew needs better customer service
avis de
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4,3
Very disappointed in business class
Points positifs : Crew was sort of apologetic
Points négatifs : I checked in online early and selected a window seat with an isle next to me. After take off I realized my flat bed seat was broken. The crew should have seen this before because none of the buttons on the control panel were illuminated, however they said that they didn’t know because it wasn’t reported. So I switched seats mid flight to a much less desirable middle seat. This time I quickly discovered the entertainment system was broken and that was why they had the empty seat in the first place. So I paid thousands of dollars for a choice between a broken chair or a middle seat with a broken tv. Then when I went to get my bags I had to wait a lot longer than I should have because they did not put the “priority” sticker on my luggage tag so it came out last. Business class fail by Avianca Brasil. I expected better. Not happy. Waiting for some kind of apology and refund from the airlines. I think I will be waiting a long time.
avis de
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7,6
Not bad but room for improvement
Points positifs : The flight was on time, and the crew was fantastic. I do like the ambience of the plane and red crew outfits. Overall pleasant experience.
Points négatifs : Check-in was painfully and brutally slow. It took about 20-30 minutes to check in each family which was very annoying. Seats were okay in terms of comfort and the on board entertainment was good but nothing outstanding.
avis de
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10,0
Points positifs : Flight on time.
Points négatifs : I liked everything at all, but as suggestion, some flight attendants couldn’t speak English very well... it’s not a big deal, but it’s just something to improve your attendance. And a long line to make check in in JFK was so bad.
avis de
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9,6
Good all around
Points positifs : Timeliness seems to be a tad of an issue for Avianca as both flights were slightly delayed but service, extra room space and overall entertainment more than made it up for it. Grateful for Int'l airlines like Avianca which serve food on short flights.
avis de
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9,6
Good all around
Points positifs : The flight was slightly delayed which only concerned me since I had a relatively short layover but otherwise service, room space and entertainment were great.
avis de
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7,0
Points positifs : No delays. Nobody was sitting next to me. Friendly crew.
Points négatifs : No legroom.
avis de
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5,6
Points négatifs : We flew from NY - Rio de Janeiro via Sao Paulo. Avianca did not allow us to check our bags all the way through to Rio: we had to claim them in SP, then re-check them for the flight to Rio. This was a major inconvenience, and would definitely discourage me from flying with Avianca again.
avis de
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5,2
Points négatifs : We flew from NY - Rio de Janeiro via Sao Paulo. Avianca did not allow us to check our bags all the way through to Rio: we had to claim them in SP, then re-check them for the flight to Rio. This was a major inconvenience, and would definitely discourage me from flying with Avianca again.
avis de
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9,0
Points positifs : Good clean new plane, crew very helpful.
Points négatifs : The flight departure time was retarded 2hours after having booked it. The food has a long way to go to be good.
avis de
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9,6
Nice service!
Points positifs : I got a flight Miami SaoPaolo and Then Santiago. Oth flights were really good!!
Points négatifs : If you have to pay for luggage overweight they send you to another line and make you wait a long time! This could Definitely improve. This was in the Miami Airport.
avis de
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9,3
Awesome flight
Points positifs : The crew was great, food was also very good! It was a great flight!
Points négatifs : I would add more móveis and Tv shows
avis de
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10,0
Good trip to Sao Paulo
Points positifs : The attention and the food
Points négatifs : All was good
avis de
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2,0
Points négatifs : The airline failed to notify me on the cancelation:-(
avis de
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8,0
Points positifs : Attention
avis de
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10,0
Points positifs : Food in economy is actually good. Staff is friendly and the aircraft was clean and on time. Can’t ask for anything more for an international flight.
avis de
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2,0
Points négatifs : The flight was delayed for almost 2 hours, without receiving any information. On board there was no blanket available, and the air conditioning was set much too cold. The sandwich they served for breakfast was soaked in water because they heated it up with the box closed. I think I won´t choose Avianca again...
avis de
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10,0
Only Avianca for now on!
Points positifs : Efficiency
Points négatifs : no, they great
avis de
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10,0
Points positifs : Great food offered in flight even thought the flight duration was short!
avis de
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2,3
Crew / Boarding
Points négatifs : Crew is very stockborn, don’t spected anything from the flight attendants, seats looks like very close to the others compared with other airlines company. Almost no food for a flight over 8 hours.
avis de
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5,6
Good flight, bad service
Points positifs : Good flight, little tubulance, they served breakfast on a less than 3 hour flight
Points négatifs : We had our seats changed to emergency exit seats before boarding plane. Once we sat down and were getting ready to take off, the flight attendant asked my husband to move to another seat because he doesn’t speak Portuguese. Very awkward situation and made the whole Flight experience unenjoyable.
avis de
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9,6
Points positifs : Crew was friendly and helpful
Points négatifs : Nothing to complain about, and I am one who tends to complain when the opportunity truly presents itself. I have moved over to Avianca as my primary airline in Brazil, which amounts to 8 or 10 flights per year.
avis de
-
9,6
Points positifs : They are, so far, great in terms of friendliness, efficiency, and looking to my needs, whatever that tends to be. I fly a lot in many countries. Avianca has become my 'go to' airline in Brazil, even though I have many choices there.
Points négatifs : Nothing that I can think of needs to be improved.
avis de
-
9,0
Points positifs : O espaço entre cadeiras, mesmo nos assentos comuns, não atrapalhava sentar, mesmo para esta estrutura de 2,06m de altura.
Points négatifs : A comida e bebida podem melhorar. Não houve cobrança, mas o que foi entregue (bolinho e água) deixou bem a desejar em relação a outras companias.
avis de
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9,6
Points positifs : Crew was very kind and helpfull, airplane was new
Points négatifs : beverages
avis de
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9,3
Points positifs : Crew was amazing
Points négatifs : Movie selection was pretty good. Some more recent movies would be good.
avis de
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8,8
Points positifs : Good service for the price
avis de
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10,0
Excellent
Points positifs : On time; friendly crew, update plan (spacious) , good catering.
avis de
-
10,0
Points positifs : On time, efficient boarding, entertainment console.
avis de
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10,0
Great
Points positifs : Snack was good, smooth landing
avis de
-
10,0
Points positifs : Avianca served lunch!! And flight left on time
avis de
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8,6
Great experience all together.
Points positifs : Airplane was clean and New.
Points négatifs : Only 4 bathrooms 2 in each isle and one of them in the middle of the flight stop working causing long lines.
avis de
-
10,0
Quick flight
Points positifs : Very quick and on time.
Points négatifs : Everything was Fine
avis de
-
9,3
Points positifs : I liked that the food was served hot. The entertainment options were amazing.
Points négatifs : The closeness of the seats.
avis de
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10,0
Points positifs : Friendly crew and great timing.
avis de
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10,0
Points positifs : Flight on time.
Points négatifs : I liked everything at all, but as suggestion, some flight attendants couldn’t speak English very well... it’s not a big deal, but it’s just something to improve your attendance. And a long line to make check in in JFK was so bad.
avis de
-
9,6
Good all around
Points positifs : Timeliness seems to be a tad of an issue for Avianca as both flights were slightly delayed but service, extra room space and overall entertainment more than made it up for it. Grateful for Int'l airlines like Avianca which serve food on short flights.
avis de
-
9,6
Good all around
Points positifs : The flight was slightly delayed which only concerned me since I had a relatively short layover but otherwise service, room space and entertainment were great.
avis de
-
9,0
Points positifs : Good clean new plane, crew very helpful.
Points négatifs : The flight departure time was retarded 2hours after having booked it. The food has a long way to go to be good.
avis de
-
9,6
Nice service!
Points positifs : I got a flight Miami SaoPaolo and Then Santiago. Oth flights were really good!!
Points négatifs : If you have to pay for luggage overweight they send you to another line and make you wait a long time! This could Definitely improve. This was in the Miami Airport.
avis de
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9,3
Awesome flight
Points positifs : The crew was great, food was also very good! It was a great flight!
Points négatifs : I would add more móveis and Tv shows
avis de
-
10,0
Good trip to Sao Paulo
Points positifs : The attention and the food
Points négatifs : All was good
avis de
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10,0
Points positifs : Food in economy is actually good. Staff is friendly and the aircraft was clean and on time. Can’t ask for anything more for an international flight.
avis de
-
10,0
Only Avianca for now on!
Points positifs : Efficiency
Points négatifs : no, they great
avis de
-
10,0
Points positifs : Great food offered in flight even thought the flight duration was short!
avis de
-
8,3
Points positifs : Seat space was generous, food was very good and served multiple times, good beverages, friendly crew, no delays
Points négatifs : Boarding could be a bit faster, the plane was a bit dirty with papers and old cups they didnt clean. Baggage drop slowwww as usual.
avis de
-
8,0
Points positifs : Very friendly and good overal for a great price.
Points négatifs : The food (I had beef with rice and vegetables) was just not good and I’m not a pick person in general.
avis de
-
8,0
Effective boarding but not on time
Points positifs : Warm sandwich served with juice or soft drink
Points négatifs : The late arrival at destination
avis de
-
8,3
Points positifs : Crew is nice, food is good, comfort and travelling kits.
Points négatifs : Chaotic boarding in Bogota, with no priority whether business class or not. Broken luggage upon arrival after a long delivery time.
avis de
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7,0
Points négatifs : Poor food swllection
avis de
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7,6
Points négatifs : Should able to provide extra food upon request. Crew should speak English well as it is a tourist destination.
avis de
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8,0
Points négatifs : Breakfast was not good
avis de
-
7,0
Points positifs : Personnel très sympathique et professionnel,ponctualité
avis de
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8,3
Points positifs : That the food was served hot. The entertainment options were amazing.
Points négatifs : The closeness of the seat. Boarded late with no announcement or notification. Although, the boarding process was pretty swift.
avis de
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7,6
On time or even before time
Points positifs : On time
Points négatifs : The check in process. I had impression there is no checking fee for first bag. But I had to pay R80 for each bag. Food was lousy. Very limited entertainment.
avis de
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8,0
Points positifs : On time
Points négatifs : Entertainment and food
avis de
-
7,6
Not bad but room for improvement
Points positifs : The flight was on time, and the crew was fantastic. I do like the ambience of the plane and red crew outfits. Overall pleasant experience.
Points négatifs : Check-in was painfully and brutally slow. It took about 20-30 minutes to check in each family which was very annoying. Seats were okay in terms of comfort and the on board entertainment was good but nothing outstanding.
avis de
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7,0
Points positifs : No delays. Nobody was sitting next to me. Friendly crew.
Points négatifs : No legroom.
avis de
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8,0
Points positifs : Attention
avis de
-
6,0
Points positifs : Big and new airplane. Not usual to inside Flight. Got before time
Points négatifs : They could offer for 2 hours flight more then just water
avis de
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2,6
Points négatifs : Find another company. Don't go Avianca!!!
avis de
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2,0
Points négatifs : I had the worst reception in check-in I ever had in all my life. I Will never travel with Avianca anymore.
avis de
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3,6
Points positifs : Ok seat space, standard plane, nothing major despite some turbulence.
Points négatifs : Departed 2 hours late, changed boarding gates multiple times, didnt provide accurate rescehduling. Terrible experience at GRU. On flight they didnt provide any food or beverages.
avis de
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2,0
Points positifs : Flight didn’t happen. Stuck in São Paulo
Points négatifs : Everything
avis de
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3,3
Points négatifs : How can you serve breakfast on a 10 hr flight and not offer coffee or tea??
avis de
-
2,0
Flight didn’t exist
Points positifs : Kayak sold me a 10am ticket (GRU - JPA) on Oct 21st 2018 that didn’t exist. Avianca Airlines flight was 9am. I got shocked when I tried to check in at the airport, and they said the check I was closed and the flight was about to take off. Later checking directly to Avianca website.
Points négatifs : I might still search through Kayak for general search (like Skyscanner) But I will never purchase through kayak again. I will only purchase directly through the airline website.
avis de
-
2,0
No respect for Avianca Diamond members
Points positifs : Nothing
Points négatifs : The fact that Avianca Brasil and Avianca Are to different companies and they do not respect the status of Avianca flyers. Thumbs down
avis de
-
2,0
Excessive delay
Points négatifs : The flight was delayed in more than an hour. Great morosity of the crew to get us into the airplane, once it arrived.
avis de
-
5,0
Points négatifs : The check in was open too late. The plain is not comfortable Boarding was very confusing
avis de
-
2,0
Terrible
Points positifs : Nothing!
Points négatifs : They wouldn't let my party board the flight because we were "late". Our flight left at 2330 and and arrived at the terminal at 2315. Unbeknownst to us, check in started at 2230 and when we arrived, they informed us that they had already removed our bags from the plane. By far the worst traveling experience ever. Please avoid at all cost.
avis de
-
2,0
Horrible Customer Service/ Flight
Points positifs : Nothing will never fly with them again!
Points négatifs : The staff was extremely rude and racist! They canceled my flight without notice at all and I had to get back for a funeral.
avis de
-
2,0
Don’t EVER fly with them!
Points positifs : Nothing!
Points négatifs : Horrible customer service! The staff in Brazil are extremely rude and racist! They canceled my flight with no notice email or anything!
avis de
-
3,3
Avianca Brazil
Points positifs : The food was decent
Points négatifs : The crew was not friendly (racist it seemed)
avis de
-
3,6
Avianca Brazil
Points positifs : The flight was short and smooth
Points négatifs : The crew needs better customer service
avis de
-
4,3
Very disappointed in business class
Points positifs : Crew was sort of apologetic
Points négatifs : I checked in online early and selected a window seat with an isle next to me. After take off I realized my flat bed seat was broken. The crew should have seen this before because none of the buttons on the control panel were illuminated, however they said that they didn’t know because it wasn’t reported. So I switched seats mid flight to a much less desirable middle seat. This time I quickly discovered the entertainment system was broken and that was why they had the empty seat in the first place. So I paid thousands of dollars for a choice between a broken chair or a middle seat with a broken tv. Then when I went to get my bags I had to wait a lot longer than I should have because they did not put the “priority” sticker on my luggage tag so it came out last. Business class fail by Avianca Brasil. I expected better. Not happy. Waiting for some kind of apology and refund from the airlines. I think I will be waiting a long time.
avis de
-
5,6
Points négatifs : We flew from NY - Rio de Janeiro via Sao Paulo. Avianca did not allow us to check our bags all the way through to Rio: we had to claim them in SP, then re-check them for the flight to Rio. This was a major inconvenience, and would definitely discourage me from flying with Avianca again.
avis de
-
5,2
Points négatifs : We flew from NY - Rio de Janeiro via Sao Paulo. Avianca did not allow us to check our bags all the way through to Rio: we had to claim them in SP, then re-check them for the flight to Rio. This was a major inconvenience, and would definitely discourage me from flying with Avianca again.
avis de
-
2,0
Points négatifs : The airline failed to notify me on the cancelation:-(
avis de
-
2,0
Points négatifs : The flight was delayed for almost 2 hours, without receiving any information. On board there was no blanket available, and the air conditioning was set much too cold. The sandwich they served for breakfast was soaked in water because they heated it up with the box closed. I think I won´t choose Avianca again...
avis de
-
2,3
Crew / Boarding
Points négatifs : Crew is very stockborn, don’t spected anything from the flight attendants, seats looks like very close to the others compared with other airlines company. Almost no food for a flight over 8 hours.
avis de
-
5,6
Good flight, bad service
Points positifs : Good flight, little tubulance, they served breakfast on a less than 3 hour flight
Points négatifs : We had our seats changed to emergency exit seats before boarding plane. Once we sat down and were getting ready to take off, the flight attendant asked my husband to move to another seat because he doesn’t speak Portuguese. Very awkward situation and made the whole Flight experience unenjoyable.
avis de
Suivi des vols
Itinéraires proposés par Avianca Brasil
Aéroports populaires desservis par Avianca Brasil
Coordonnées de Avianca Brasil
- O6 Code IATA
- 0800 286 6543 Appeler
- avianca.com.br Consulter
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