Points positifs : Drop off staff in Modesto was really nice.
Points négatifs : Car rental companies consistently want to up sell, and push their own insurance.
Points négatifs : The price that was quoted on Kayak was $10 lower than what Avis charged me. Avis couldn’t tell me why the final price was higher.
Points positifs : Clean car
Points négatifs : Too expensive
And i got to the airport 45 min later then my booking and they charged me an extra whole day.
Car smelled like smoke
Points positifs : Apple CarPlay in the vehicle
Points négatifs : The car smelled terrible. When I told them upon check in, they didn’t care
Points négatifs : Does not honor online reservations past midnight, whereas most other rental agencies honor reservations for 24 hours.
Dirty car and tagged with profanity
Points positifs : N/A
Points négatifs : Bad service, dirty vehicle, incorrect information on my contract vs what is on the car in reference to miles and gas gauge. Most importantly the car had profanity tagged on it. Ridiculous! Manager gave me no time.
Mis sold insurance
Points positifs : Slick systems and car
Points négatifs : Car wasn't clean but worst was mis selling of insurance. I told the agent I had insurance but was assured I needed the Avis policies. My daughter in law is an insurance broker and explained that I had been mislead.
Points positifs : manager was very friendly and accommodating
Points négatifs : tried contacting office to locate lost item. had to keep calling 800 number. left message in office told to call back next day. could never connect. always directed to 800 number. gave up after three days....
Points positifs : Kia forte was perfect for the two of us with 4 bags.
Points négatifs : Reserved a mid sized car and was given a Jeep Patriot CUV. Interior of car had a unpleasant smell i.e faint odor of cigarette smoke. Coarse engine, loud road noise, and rough ride made for a mediocre driving experience. Also, I had declined rental damage insurance but was charged $17.95 on my credit card for insurance. Attempted to call Avis using telephone number on rental agreement. Automated answering service forwarded my call to another car company. Finally reached Avis customer service and was informed they had no record of my credit card being charged for insurance. Still trying to resolve issue.
Points positifs : Process was smooth and quick for both pickup and drop off. There was someone working at the counter at 12:30am when we arrived, and we were able to get a car seat that hadn't been reserved.
Points négatifs : They charged $50 for rental of the car seat. : (
Chez Avis, une voiture de location à Oakland coûte en moyenne 54 € par jour.
Intermédiaire (Toyota RAV4 ou similaire) est la catégorie de voiture la plus réservée chez Avis à Oakland.
Avis possède 2 succursales à Oakland. Consultez notre carte des succursales Avis pour trouver celle qui vous convient le mieux.