Points positifs : Super easy drop off.
Points négatifs : Booked through expedia. Not sure why we had to re-enter all personal information at pick up counter. I called ahead to extend drop off time by a few hours, but expedia/enterprise said only pick-up counter could tell me the hourly rate. At pick up, I was informed I would be charged an extra day, not an hourly rate. It would have been nice to have aligned information. Otherwise, pick-up and drop off were fairly smooth.
Points négatifs : Took over an hour to get the car.
Points négatifs : Got a text minutes before my reserved pick-up time telling me that it was cancelled. Called them up, and they shrugged it off.
Points positifs : The canceled via text an hour before pickup.
Points négatifs : They cancelled my reservation by text five minutes before it was to begin. Apparently car availability isnt reflected in the online listings accurately
Points positifs : Yes staff was friendly
Points positifs : Staff are very helpful
Points négatifs : It could have been better if there are insurance options so we could have picked the cheapest one.
Points positifs : Quick pick up and drop off!
Points positifs : The team over there is great, in and out fast, and adding the after hours checkout is a “nice to see” recent upgrade.
Points positifs : Very friendly staff and great rates even when dropping off at a different location.
Points négatifs : Nothing! Everything was great
Points positifs : The staff at the Oakland location was good, they promptly helped us swap our car after it was broken into at the hotel parking lot.
Points négatifs : Call center really needs some training on treating customers with empathy. When our rental car was broken into, the roadside assistance rep who took our call spoke as if she didn’t care and read out the rules around swapping.cars, no sympathy whatsoever for the customer in that situation. Another rep gave us wrong information that caused us to drive to a location to swap cars where they said they didn’t have any cars at all. It was a waste of our precious vacation time. All in a rough car rental experience made worse by tge call center crew.
Chez Enterprise, une voiture de location à Oakland coûte en moyenne 31 € par jour.
Intermédiaire (Toyota RAV4 ou similaire) est la catégorie de voiture la plus réservée chez Enterprise à Oakland.
Enterprise possède 5 succursales à Oakland. Consultez notre carte des succursales Enterprise pour trouver celle qui vous convient le mieux.