Hôtels près de Planète Musée du Chocolat - Biarritz

Points positifs: Nous sommes venus en voiture de San Sebastian et l'hôtel était vraiment facile à trouver. N'oubliez pas de réserver une place de parking si vous y allez en voiture. Le parking juste à côté de l'hôtel était parfait. Le personnel était très serviable et agréable. Les chambres étaient impeccables et confortables. Le petit-déjeuner inclus était un bon mélange de plats diététiques mélangés avec un petit snack de vacances.

Points négatifs: Réservataire vous verser 2 imr resa de kayak pour 1 personne Modo de Cafe de sup 8€ pour mon epouse !

Points positifs: L'accueil par le personnel réception et petit-déjeuner

Points négatifs: Rien de en particulier

Points positifs: Le petit déjeuner était parfait avec du choix et un rėaprovisionnement constant. Des produits de qualité. L'hotel etait trés joli et typiquement basque. L'emplacement ėtait idéal car trés calme et en même temps non loin de l'océan et des commerces. Il y a une boite aux lettres juste à côté.

Points négatifs: Lit un peu trop dur pour nous.

Points positifs: Hotel wasn't far from town, was very clean and the gentleman at the front desk very helpful.

Points négatifs: Room was very small and very noisy - you could hear everything coming in from outside through the windows - cars, kids, people, machines.

Points positifs: L accueil très plaisant et chambre très agréable

Points négatifs: Bon séjour nous avions demandé une chambre classique et on a eu une chambre surclassé excellent...pour le même tarif

Points positifs: atmosphere, tranquility

Points négatifs: contrairement à la pratique habituelle du site booking, un débit à la réservation a été éffectué ? changement de stratégie de booking ou accord spécifique avec ce gpoupe best western ou avec cet hotel précisément ?? donc autant réserver par téléphone.

Points positifs: Le personnel particulièrement accueillant et le petit déjeuner buffet bien fourni. La propreté et l'espace des chambres était également idéaux.

Points négatifs: Le fait que la chambre donne aussi sur les escaliers.

Points positifs: Proximité grand plage de Biarritz, golf, centre ville.

Points négatifs: Manque de finitions....

Points positifs: personnel extrêmement accueillant. calme et à 5' à pied du centre ville. Parking pour 10 € par jour

Points négatifs: la moquette imitation parquet : on croit vraiment du parquet sur les photos mais c'est bien de la moquette partout.

Points positifs: la tranquilité tout en etant proche du centre ville; la gentillesse du personnel, le confort et le design de l hotel

Points positifs: No nonsense, good efficient staff, good breakfast. All in all will go back.

Points négatifs: Nothing

Points positifs: Very friendly and helpful staff, and well located near beach and city center.

Points négatifs: No bath in our room, no fridge in room.

Points positifs: friendly staff. good location..room well appointed.breakfast choice good with continental and hot choices.

Points négatifs: lift could do with modernising

Points positifs: My partner and I stayed for 1 night in this hotel - We loved it and the staff were very helpfull & had good English also!There are lots of Tapas and Wine Bars nearby and the market is less than 5 mins away!Also the staff recomended an excellent restaurant nearby... which was filled with locals!This is a great hotel - We paid extra for the large balcony whuch was lovely... and it was nice to sit out and have our breakfast in the morning sun!I would deffo stay here again!

Points négatifs: No Complaints!

Points positifs: The staffs were very helpful and nice. There was a stain on the sheet, we told them and they changed them immediately.

Points positifs: Hotel accueillant personnel tres agreable renseignements tres pertinents

Points négatifs: Ascenseur un peu bruyant, isolation phonique de la chambre insuffisante

Points positifs: La localisation, la gastronomie, le personnel

Points négatifs: Établissement vieillissant, mobilier salle de restaurant cassé , usé , vieilli. Les communs du SPA vétustes très vétustes Un bon coup de neuf s impose ! On est plus à 5 Etoiles !!!

Points positifs: Personnel tres aimable et serviable

Points négatifs: Hôtel à raffraichir

Points positifs: Nothing good sorry

Points négatifs: It is hard to imagine the room has ONE socket for charging. And the socket is by the entry door behind the luggage rack. No charge port by the desk or by the bed. I called and they claimed there are by the bed. I asked them to come to the room to show me. And guess what ? They found NONE by the beds. I asked the hotel to provide me a surge protector with multiple outlet. And they said they do NOT have any? The hotel is so old with the location they do not bother to treat you as a human being ! As a five star hotel?

Points positifs: Le personnel de bon standing L'accès facile au centre de bien être La taille de la chambre

Points négatifs: L'hotel qui meriterait un coup de neuf, c'est très vieillot Le nourriture du rom service qui n'est pas équivalente à une bonne brasserie (frites surgelés, cheddar industriel) La taille de la piscine

Points positifs: L’amabilité du personnel Le petit déjeuner copieux L’espace bien être et spa au top La propreté des lieux Le confort du lit

Points négatifs: Le bâtiment qui est un peu vétuste un petit coup jeune lui ferait du bien Même dans les chambres, on remarque la trace de l’érosion

Points positifs: Magnificent breakfast: lots of delicious healthy choices Wonderful heated outdoor seawater pool Very pleasant staff English spoken

Points positifs: The staff were all incredibly friendly and helpful, the room is a nice size and clean, and the location of the hotel ideal.

Points négatifs: I unfortunately have to say that this was one of the worst hotel experiences for me, and honestly I’m not hard to please. I was terribly uncomfortable with the ceiling height and felt claustrophobic in many areas of the hotel, especially the hallways, spa level, and first room we were put in (the dreaded 102 - avoid at all cost). Unless we were in the bar with large windows, or the outdoor areas, the poor design of the hotel honestly made us feel like we were underground or in a cave. There is also a dire need for renovation, in the hallways and spa floor especially. As mentioned above, the room 102 is absolutely not acceptable for a 5 star hotel and should be turned into a storage room or something. It is a dark lair in the deepest corner of the building facing a cement wall and we woke up to a woman in the balcony next door looking directly in on us in bed. I will include a photo of the view (neighbor lady not included). The steak we had for dinner at the bar was also unacceptable. No presentation at all, just a tiny piece of beef on a very large white plate. For 32€ it was absurd.

Points positifs: Amazing staff... every outlet was wonderful. I used room service, Spa facilities, restaurant and had laundry done. Perfect.

Points négatifs: That I had to leave.

Points positifs: The bed is really comfortable . The room is spacious . It is peaceful and quiet .

Points négatifs: Just a small thing . My 12 year old daughter needed a fringe trim so we visited the hair salon downstairs . The lovely hairdresser was very efficient . It just took her a couple of minutes to shorten the fringe , but paying 15 euros was a bit much for something which took so little time . Apart from that , all was good .

Points positifs: Location, staff courtesy, beds

Points négatifs: Parking charges high

Points négatifs: Service at the reception desk. Rude, overcharged for breakfast, told liars, no apology. And spoke badly behind my back as reception ladies did not realize that I do understand French! Unlikely to be back.

Points positifs: Superbe accueil. La grandeur de la chambre. Le lit est super. Idéal pour les familles

Points négatifs: La piscine et l’hôtel en général sont un peu vieillot

Points positifs: location

Points négatifs: rude waiter at dinner (didn't eat there again); no hair conditioner in bathroom

Points positifs: It was a lovely 10 minute walk along promenade into town centre, a walk we enjoyed a couple of times a day! Also spa in hotel was really nice. Beds were huge and really comfortable.

Points négatifs: Had a great weekend in Biarritz!!

Points positifs: localisation de l hotel super au bord de la mer et proche centre ville. Chambre trés spacieuse

Points négatifs: Pas de parking gratuit et petit dejeuner cher 28 E par personne.

Points positifs: vue magnifique sur baie et piscine eau de mer très agréable

Points négatifs: petit déjeuner plutôt cher compte tenu du choix proposé

Points positifs: The location of the hotel is excellent, overlooking the beach and not too long a walk to restaurants. Pool area is excellent. Room very comfortable.

Points négatifs: Food and drinks in the hotel are very expensive.

Points positifs: The bedrooms were extremely comfortable and tastefully furnished. The pool area and spa were fantastic with wonderful views over the crashing waves. It is a wonderful beach location.

Points négatifs: We were led to believe from the web site that all rooms had sea views. This is totally wrong and you only get a sea view if you pay a premium price. We were disappoointed to be given a room at the side of the hotel immediately above the staff smoking area. This was our biggest complaint. Our other complaint was the cost of meals in the hotel. Breakfast was 28 euros each and we were not prepared to spend another 56 euros every day for breakfast, so we were reluctantly forced to go out for breakfast every day. Had breakfast been more realistically priced at say 15 to 20 euros per person then we would have had breakfast in the hotel.

Points positifs: The location was superb right on the sea front . Rooms quite spacious with comfortable beds and bedding. The indoor and outdoor pools were heated with plenty of sunbeds

Points positifs: qualité irréprochable à tout point de vue

Points négatifs: petit déjeuner très cher (28 euros par personne)

Points positifs: L'accueil, les installations, la chambre, le calme et la propreté sont dignes des attentes que l'on peut avoir dans ce type d'hotel. la terrasse de la chambre sur la plage et l'océan est très agréable. un bon moment de détente !

Points positifs: piscine chauffée et extérieure tres agréable. Plage juste en bas de l hotel.

Points négatifs: Petit déj un peu cher

Points positifs: calme, proximité centre ville et plage, accueil et personnel attentif, literie confortable

Points négatifs: liste restreinte concernant service repas en chambre

Points positifs: beds were comfortable Reception staff were good at check-in. Concierge staff make a very good effort

Points négatifs: waited 15 minutes for valet to get my car, while other guests were more important. during this time, one valet was loading another guests car, another was told by the reception to take bags to a room, although I had pointed out that I had been waiting for my car for a long time. food was extortionately expensive. breakfast quickly became boring. room service most expensive, and most limited I have ever come across. we once tried to have lunch at the hotel, but despite asking the restaurant hostess to point out to the staff that we had been at our table for a long time, with no service, we eventually just left, having not had our order taken, and run out of time in our schedule.

Points positifs: Le personnel était très sympathique. Super piscine. Bon rapport qualité/prix

Points négatifs: Très bruyant à cause des motos qui passent toute la nuit.

Points positifs: Rien à dire Très très bien

Points positifs: belle vue pour les studios en hauteur et face a la mer.

Points négatifs: avoir du fournir les sacs poubelle.

Points positifs: Vue surprenante et magnifique. Piscine chauffée. Personnel serviable et accueillant. Les appartements sont spacieux, la déco est un peu démodée mais les équipements (literie, douche, cuisine, terrasse) sont très bien corrects et entretenus. enfin, l'emplacement est idéal, grâce au parking, on lâche la voiture pour le séjour et on peut tout faire à pied.

Points négatifs: L'absence de petit déjeuner/restauration était regrettable mais compréhensible (post-crise COVID).

Points positifs: The room was well designed and comfortable

Points négatifs: The sea view was from the balcony rather than the room and in fact it mainly looked at the town with a bit of the sea in the background. The walls of the room were thin and we could hear a lot of noise

Points positifs: Une vue magnifique du 8ème étage.

Points négatifs: La température de l'eau de la douche était difficilement adaptable, nous étions au dernier étage.

Points positifs: Everything else

Points négatifs: The weather

Points positifs: Établissement calme et piscine très agréable

Points négatifs: Nous n avons pas eu la chambre demandée 2 lits simples à la place d un lit double et pas de vue sur la mer comme indiqué dans la réservation Pas de changement de linge de toilette sur les deux jours et pas de précisions du fait qu il n y ai pas de restauration avant notre arrivée

Points positifs: Tout: La vue du balcon, le lit, la piscine, la proximite geographique avec les plages er le centre ville.

Points positifs: The view was great, over the town and out to see. Also in a convenient position to walk to restaurants.

Points négatifs: Bed uncomfortable. Breakfast mediocre for price, and when we asked to book for a night on our return journey, was told at the end of April, when we wanted to stay, it was a minimum of 4 nights . So couldn’t stay.

Points positifs: proximité de la ville et de la mer

Points positifs: l'équipement, la situation, la vue

Points positifs: La situation géographique de l'hôtel est parfaite : chambre donnant sur la mer et donc aucun bruit sinon celui des vagues et suffisamment près du centre ville en coupant les rues. Personne à l'accueil sympatique. Suffisant pour quelques jours.

Points négatifs: Literie moyenne (matelas un peu mou, mais certains peuvent apprécier). Un ascenseur sur deux en panne (un peu d'attente si un bus arrive en même temps que vous ce qui a été le cas pour nous, du coup cinq étages à pieds).

Points positifs: bon rapport qualité/ prix, cet hôtel bénéficie d'une très bonne situation géographique. Notre studio avait vue sur la mer.

Points positifs: The view of the coastline from Le Grand Large was spectacular. The hotel is located within easy access of shops, restaurants, transportation.

Points négatifs: Having 2 non-working elevators for a period of time was unacceptable for a hotel with 9 floors.

Points positifs: Formule "studio" en période basse saison (novembre) à un prix intéressant. Bon équipement "cuisine" permettant de prendre le petit déjeuner, ou une boisson chaude ou fraiche dans la chambre (plaques vitro céramiques, micro onde et réfrigérateur), voire un repas léger . WC et salle d'eau sont séparés. Bonne literie. Vue sur la mer démontée depuis notre chambre au 7 ème étage, malgré le vent et la pluie sur les baies vitrées et le bruit correspondant durant 2 nuits de tempête.

Points négatifs: Accessibilité à l'hotel (route étroite) et stationnement sans doute difficile en saison et payant. TV avec chaines françaises et TNT et espagnoles mais pas Canal +. Un ascenceur sur deux en panne à notre arrivée et toujours en l'état lors de notre départ 4 jours plus tard.

Points positifs: We liked the hotel the area and the accomadition also the very spacious room and of course the well equipped kitchen

Points positifs: location, excellent views and quality of apartment

Points positifs: The whole deal. centrally located, on-site parking, friendly staff, clean and bright, fantastic sea and coastline views and the price. I recommend it!

Points négatifs: I liked it all.

Points positifs: location, room

Points négatifs: our double buggies did not fit into the lift or the hotel room, also we were not allowed a late check out

Points positifs: proximite de la plage,vue,calme

Points positifs: le petit dejeuner est très correct et l'appartement fonctionnel

Points négatifs: il fait très chaud dans les couloirs contraste avec le hall et le restaurant ou il y a la clim.

Points positifs: Good location and facilities. Friendly and helpful reception staff. A varied breakfast choice at a reasonable price. Nice room with balcony. Affordable secure parking.

Points négatifs: Nothing springs to mind.

Points positifs: Place was easy to reach, location was good, room was clean. I really liked bathroom- it was very well done and comfortable. Comfortable bed as well. Partnership with Rituals- I loved it, very good idea!

Points négatifs: Room was super small. The place was perfect to spend one night in it, for longer stay space will be too small to anyhow live in it. Room could have kettle or little fridge.

Points positifs: Excellent petit déjeuner

Points négatifs: Très confortable malgré un problème d'isolation des chambres avec le couloir

Points positifs: Location very good private underground parking. Breakfast buffet a little limited

Points négatifs: Nothing great choice reasonable value. No international TV channels?

Points positifs: Although some of the features of the hotel had an overall "a bit used" feeling to it, the room was very clean and tidy. The staff were very helpful, they printed our tickets and offered the free parking space just in front of the hotel which made our life very easy. The breakfast was very good, the place is about 5 minutes of walking distance from the beach and 15 minutes from the old part of Biarritz, so the location was also quite good (also very close to the airport). Overall, a recommended place to stay.

Points négatifs: Nothing negative to stay

Points positifs: Great location, very close to the beach and city center. Very clean, comfortable rooms. Good recommendations from the staff on places to have dinner and walk around.

Points négatifs: We couldn't park in the hotel cause there were no free spaces anymore. Breakfast was quite expensive for the service offered: we went an hour an half before the breakfast was supposed to close and they already had no pastries, coffee machine only had black coffee and the few things left were constantly running out because people were taking them.

Points positifs: comfy bed, clean room, friendly staff, fast WiFi

Points négatifs: tight parking

Points positifs: L'excellent accueil, les services correspondant à la sécurité sanitaire actuelle, et la disponibilité du personnel.

Points positifs: petit dejeuner suffisant

Points négatifs: rien

Points positifs: Excellent staff. Clean, tidy and comfortable.

Points négatifs: Being English a kettle would have been nice!

Points positifs: L'emplacement de l'hôtel permet de faire tout à pied. Petit déjeuner copieux. Personnel très agréable. La chambre était propre.

Points négatifs: Pour le prix, la chambre était un peut petite.

Points positifs: Emplacement correct. Petits dejeuners un peu succints mais suffisants.

Points négatifs: La propreté de l'ascenceur et des vitres de la fenètre de la chambre laisse à désirer.

Points positifs: La situation de l hotel le confort de la chambre lepetit dej

Points positifs: proche du centre tres pratiques pour le shopping

Points négatifs: le personnel de l acceuil pas trop aimable

Points positifs: Très belle chambre et douche super design 6 Vraiment impeccable !

Points positifs: En plein centre de Biarritz !!!!

Points positifs: Personnel très accueillant et disponible. Chambre moderne bien équipée, salle de bain agréable avec wc séparés.

Points positifs: I thought the hotel employees from the cleaning staff to the receptionists were very pleasant and reception staff tried to be especially helpful, in the light of the French strike and our cancelled flight by Ryan air - who I would never fly with again.

Points négatifs: The room was rather crampted for two people staying 11 nights (resulting from cancelled flight) I would only recommend 5 nights stay because of the room size factor. There should be larger rooms available for stays any longer than a week.

Points positifs: Have just stayed for a week and the whole experience was fantastic. The staff must be the most friendly and helpful of anywhere in the world.They appear very happy in their work. Brilliant value for money and centarl. Highly recommended by our party of six.

Points négatifs: Everthing excellent.

Points positifs: Very friendly staff, great location, & very clean comfortable room. Breakfast better than most French hotels!

Points positifs: Very friendly and polite staff with good English language speaking skills.

Points positifs: Got a modern recently refurbished room, with a very nice bathroom and separate toilet. Hotel is in excellent location, quiet, and very close to the beach and the city center. Staff was very helpful and nice. If you are planning on going to San Sebastian, the bus to the train station passes right outside the hotel.

Points positifs: the hotel was very central and we had a lovely room, most of the staff were very helpful and nice and they had a no smoking policy in the bedrooms which was fantastic as most of the hotels in france allow smoking everywhere

Points positifs: l'emplacement

Points négatifs: hôtel mal insonorisé

Points positifs: Emplacement de l hôtel confort des chambres

Points négatifs: Le petit déjeuner Prix excessif pour la prestation

Points positifs: Accueil, personnel de réception, chambre et emplacement parfaits. le confort et la propreté impeccable de la chambre.

Points négatifs: Malheureusement l’hôtel est en période de travaux; ravalement de façade. L’accès est compliqué. L’ascenseur était en panne et ma chambre était au 5e étage.. la personne sensée m’aider avec mes bagages s’en est souvenue alors que je partais déjà.. Quant au petit déjeuner c’est simplement une honte pour un hôtel de ce standing. Nourriture froide et cramée. Personnel pressé d’en finir avec le buffet et qui range avant que l’on ait terminé.

Points positifs: Location good

Points négatifs: Breakfast- the restaurant not busy and the staff were busy chatting! Could not work the coffee machine, eventually I was served some coffee. Paid €18 each but there was no cooked full breakfast. Not pleased at all. Terrible value. Hotel is a bit antiquated.

Points positifs: Très bien situé

Points négatifs: Beaucoup trop bruyant (insonorisation inexistante et un plus avec les lumières de Hôtel de Ville!!!!!!)pour un 4 étoiles!!!!!!!!! ma première et dernière visite .je préfère sans aucun doute le Mercure Président

Points positifs: The location of the Hotel was perfect. At Biarritz centre, just at 5 minutes from the beach on foot. The staff were so kind, they spoke with us in English and Spanish whenever we needed it. In fact, they helped us with all the issues we had and gave us some orientation about Biarritz. Without any doubt, a good place to stay your holidays in Biarritz. And good quality/price.

Points négatifs: Cleaning staff worked very well, but sometimes, we had lack of some stuff like toilet paper (at least till the next morning or the cleaning up but it only happened one time). Nevertheless, all was very good.

Points positifs: Location, design, breakfast

Points positifs: Location is excellent, right in the centre of Biarritz. Everything is within easy walking distance. Internet is good. Parking is convenient, spacious and almost next to the hotel. Breakfast, for a typical French hotel is acceptable, but below the normal Mercure standard.

Points négatifs: The hotel is completely outdated. It gives a dirty feeling when one enters the room. It is old, the air conditioning might even be a a danger for ones health, such is the smell coming out. The room smells bad, only after two days with open window and air conditioning disconnecvt became the smell somwhat normal. The beds are relatively small, even if the room is spacious. Towles in the bathroom ... advice is not to use them. There is no real economic reason to spare money just by using towles that are completely out of any use, not even in a 1* hotel. The hotel is below Mercure standard, which normally is very comfortable and clean. This hotel, in an excellent location in Biarritz and with a nice building should just do a make-over, and it would be a jewel.

Points positifs: le responsable bar de l’après midi,très professionnel,

Points négatifs: RAS

Points positifs: L' amabilité, la disponibilité du personnel. L' emplacement central et face à l'océan La propreté , le style Art Deco de l'hôtel, les chambres spacieuses, le petit déjeuner copieux. ..bref tout ! Je reviendrai très vite c'est sûr !

Points négatifs: Rien

Points positifs: Excellent location, nice room

Points négatifs: Very unfriendly gouvernante talking inappropriately to guests No bell boy no parking service

Points positifs: hôtel bien situé - confortable

Points négatifs: rien

Points positifs: Très bel emplacement au cœur de Biarritz

Points négatifs: Des travaux sont en cours qui devraient redonner du cachet à ce bel établissement

Points positifs: Hôtel très bien tenu et très confortable. Chambres vue mer sont top. Été comme hiver séjour agréable.

Points positifs: excellent location across from the beach, staff were excellent, i asked the receptionist if she could organise hiring a car for us for 2 days and she organised all.

Points positifs: Great location, although the hotel needs a bit of sprucing up, especially the main floor / lobby, etc.

Points positifs: Comme toujours l'hotel est idealement situé, les chambres vue mer sont tres tres agréables.Le confort et l'elegance des chambres est irreprochable. Hotel dans lequel on se sent très bien. Je suis une habituée et meme si le tarif juillet-aout est un peu elevé par rapport au reste de l'année cet hotel reste une adresse incontournable.

Points positifs: déçue ,la réservation était côté mer!!!!il fallait se contortionner pour voir la mer. Suite à notre réclamation et à votre appel nous avons obtenu le lendemain une chambre face mer, mais qui n'était pas une chambre supérieure comme nous l'avions réservé. Aucun supplément nous a été demandé

Points négatifs: chambre sur boulevard bruyante dés 5 heures du matin , malgré le double vitrage.

Points positifs: Situation très agréable à la fois en centre ville et devant l'océan, bonne insonorisation, plateau de courtoisie

Points négatifs: Difficulté pour ouvrir les fenêtres vétustes et mal entretenues, manque d'entretien des parties communes (ascenseur), personnel mal informé qui avait du mal à nous donner l'adresse du garage de l'hôtel dans une rue voisine..., prix exagéré rapport qualité/prix

Points positifs: hotel idealement situe en centre ville et sur la plage!

Points négatifs: horaire d'arrivee a l'hotel non conforme à ce qui est indique sur la reservation de booking

Points positifs: For us the location of the hotel was brilliant, you can walk straight on to the beach and there were plently of places to eat nearby which were lovely and not too expensive. The hotel itself was clean and the room size was good

Points négatifs: slightly noisey outside the hotel on the street in the early hours of the morning but not a huge problem and the noise didnt last long

Points positifs: Situation was nice, it was walking distance from the busy center. Beach and a lot of nice bars were close, also restaurants. Private car parking was very helpful and necessary.

Points négatifs: Staff was almost unpolite and breakfast wasn't value of 16 euros. There was a little bit stuffy atmosphere.

Points positifs: The location and cleanliness of the hotel was great, however I thought it was overpriced or at least to have breakfast included for the price..Good secure parking very closeby...

Points négatifs: The fact that breakfast was not included and that you have to pay for the internet service in your room...even the free wifi in the lobby was no good to me as it would not let me connect...

Points positifs: La gentillesse du personnel, la proximité de la plage, des commerces et des parkings.

Points négatifs: Le prix du petit déjeuner, mieux vaut le prendre à l'extérieur. Le prix des parkings, tous payants (au minimum 1.30 €/h)

Points positifs: The hotel is pleasingly situated and provided you don't pay rack rates it is good value.

Points négatifs: Breakfast is much cheaper elsewhere.