Avis des voyageurs
Note globale
8,3
Excellent
Basé sur 398 avis
Note générale
8,4
Embarquement
8,5
Confort
8,4
Équipage
8,8
Divertissements
7,9
Restauration
8,0
Infos Boutique Air
| Code IATA | 4B |
|---|---|
| Itinéraires | 50 |
| Itinéraire le plus populaire | Denver à Alamosa |
| Aéroports desservis | 31 |
| Aéroport le plus populaire | Denver |
Avis récents
- Tous les avis
- Positifs
- Neutres
- Négatifs
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6,0
Points positifs : This flight was so late that I couldn’t take it and had to drive from Chadron, to Denver Colorado in order not to miss my international flight from Denver to Montreal.
avis de
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10,0
Points négatifs : They can't find me a alternate flight I've been waiting 8 hours with still nothing
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2,0
Points négatifs : The flight was cancelled and I was not notified until I had already drove to the airport.I had to cancel my flight and reschedule with a different airline from a different airport
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10,0
Points positifs : I thought the flight was on time and comfortable. The cost of the flight was very reasonable and it beats driving.
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2,0
Points négatifs : The flight was supposed to leave out of Cortez at 6am, the pilot showed up at 620am, and we did not depart untill 635am. Because of this, we missed our next flight out of Denver. There was no reason this flight should have been this late. When attempting to talk to boutique air staff at the airport and on the phone there was nothing they could do. 1. Because we "choose" to fly and 2 bc it was bought through a 3rd party. No one was able to help us. Unfortunately our next flight to Omaha only departs every 2 days. The closest they could get us to home was 7hrs away from our car at the airport. It was not frontier fault that we missed our next flight, it was clearly boutique air. The pilot in Cortez was a complete jerk, had no sense of time or urgency. If we are required to show up 90 minutes early, so should the pilot. We were stranded in Denver unless we wanted to buy all new tickets for around $800 or wait 2 days for next flight . I was very mad at boutique and their staff was less than accommodating or understanding. Very poor service. They would not own anything because flight was bought through kayak.
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10,0
Small but nice plan
Points positifs : Pilot was personable, airline staff were kind and helpful. Also, it was the smoothest landing I’ve ever experienced in any size plane once we got down below the turbulence.
Points négatifs : I’d never flown in a plane that small, and when flying in to Denver, it gets bumpy. I suppose once I get used to it, it won’t be so bad.
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8,6
Points positifs : Don't have expired foodstuffs
Points négatifs : See above Bruh lmao
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4,8
Once was Enough
Points positifs : The price was great, and it seemed like a fun idea to ride in a "private" plane.
Points négatifs : The flight was hours late and caused significant scheduling problems. Very small and uncomfortable plane.
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4,0
Once was Enough
Points positifs : The price was great, and it seemed like a fun idea to ride in a "private" plane.
Points négatifs : We had no security check on our first leg and only went through security for our second leg on the same plane. Huh? Also there was no communication from the airline about checking in or about the fact that the airline isn't in a main DFW terminal. Finally, both flights-- coming and going-- were hours late and caused significant scheduling problems.
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6,6
Good 7.0
Points positifs : The actual fight was very good.
Points négatifs : I tried calling for a shuttle to the terminal for over an hour, and ended up walking in the dark with my luggage. When arriving, the attendant said he had left the phone in the car. That was not so great.
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10,0
Points positifs : For instance I had left my lap top in airport terminal and we were ready to start to move away from gate I had told pilots and they asked permission from the higer ups and was givin permission to shut it down and co pilot ran back to gate and picked up my lap top it would have been a totally messed up my business trip when he picked it up and put it in my hands I was so impressed I will never ever use another airline on this trip to vernal Utah ever again if they ever have any other companies on this same route even if they were more expensive I would still utilize there services because of the professional service and care it's a no brainer for me and my company to use them and the airline routes above and beyond the call of there duty I was impressed as well as the other passengers in this flight Denver to vernal Utah exalent flight and very little turbulence on time and carrying people p pilots and ground crew both airports I appreciate good old fashioned service and careing other then a ticket I was a real person to them all I give them all a perfect 10 OUT OF 10 THANK YOU FOR BEING REAL I FLY ALOT FOR MY BUSINESS ANF THERE THE BEST AT WHAT THEY DO WISH HAD MORE OF THIS KIND OF REAL BUINSSINESS LIKE THIS I CAN NOT GIVE THEM ENOUGH GOOD THINGS TO SAY ABOUT THEM TO MY FELLOW CO WORKERS AND OTHER PEOPLE AND BUSINESSES TO RECOMMEND THEM FOR THERE GREAT SERVICE AND ATTENTION TO THE CUSTOMER THANK YOU AGAIN I APPRECIATE A GOOD IDEA AND ATTENTION TO BE THE BEST YOU CAN BE SINCERELY LOUIS STEVENS .... AGAIN THANK YOU FOR BEING REAL....
Points négatifs : Nothing they did it all rite great job guys good hires !!!!
avis de
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8,0
Points positifs : Crew was great
Points négatifs : The flight was canceled about 45 min. before flying & delayed the next morning about 2 hours, due to mechanical problems. I wish for more on-time flights
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2,0
Will never fly this airline again
Points négatifs : Was supposed to leave Denver at 7pm. Did not leave until 9am next morning with absolutely NO compensation. Could have driven home faster.
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2,0
Never flying Boutique again!
Points négatifs : At first was told my 5:30 pm flight back to Cortez from Denver was delayed until 6:30 pm, then a bit later the airline worker told everyone on the flight he made a mistake and read it wrong, it was delayed until 6:30 am! I was eventually given a voucher for a hotel for the night, and basically no explanation as to why the flight was delayed. I then woke up at 4:00 am to catch my 6:30 am flight, when I reached the gate it had been delayed again until 8:05 am. Then at 8:00 am the airline worker called me, personally to the front desk to tell me my bag had been lost! At 8:30 am we started boarding, I asked about my bag again and was told it would be on the next flight to Cortez if it was found. We arrived in Cortez after a very stressful flight, they unloaded the plane and my bag had been on the whole time. And if the delays and miscommunication weren't enough the staff was rude and uninformed and the plane was cramped and uncomfortable. Obviously I had an extremely frustrating experience with this airline and will not be flying with them again. I would urge others to stay away as well!
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10,0
Easy, maybe even a little bit fun!
Points positifs : No lines, no herding, no hassle. Crew are professional and friendly. The plane is small but very comfortable. Super affordable.
avis de
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7,3
Points négatifs : We were told the water and peanuts were in these drawers, help yourself. It made sense for the type of flight it was. Never been on a flight like that before.
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2,0
Bad Episode of Wings
Points positifs : ZERO
Points négatifs : Was I in a bad re-run from Wings? Spent 10-hours in DIA courtesy of Boutique suddenly not having a 'plane'. Later in day the line was, "waiting on pilots", while said pilots had lunch in plane. Joke, horrible, horrible.
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10,0
Thank you!
Points positifs : Your airline is a great to those of us living on the Eastside. Easy, punctual, courteous, and economical.
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2,0
Terrible Experience
Points négatifs : My flight was canceled twice and delayed once so much that I could not make my connection. I ended up having to rent a car rather than fly with Boutique. They will supposedly be reimbursing me for that but I have not received it yet. They would not reimburse me for the money I had to pay to change my connecting flights. I ended up missing two full days of work.
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10,0
Points positifs : Crew was quite professional. Very comfortable cabin. Ample refreshments. Landing was likely the smoothest of my years of travel. Don't let the size of this airline fool you. It is excellent and they serve these regional markets with excellence.
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7,3
Great way to travel to select cities
Points positifs : It was like flying on a private/ corporate plane . Will def go again
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8,0
Great Flight & crew, Anemities could use work
Points positifs : I loved the plane its self, small & comfy. The crew was helpful & polite. Smooth Takeoff & landing. Plane departed on time for our initial takeoff.
Points négatifs : Bathroom could use more then a bucket to squat over, though it was a short flight i cant imagine a longer one with a full flight. Would have loved a drink on the flight preferably achoholic. beverage / snack options were sub par. Other then those minor details it was great!
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8,3
Points positifs : That a seat was available at last minutes.
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8,6
Boutique Air
Points positifs : The pilots were awesome!
Points négatifs : I would have liked them to double check seating arrangements when there is assigned seating. My co-passengers did not care to follow the directions of their assigned seating, which is important to balance weights. I was a little nervous as there were significant weight differences in passengers. 120-350+ pounders. Also, I wasn't disgusted, however the inside was a bit dingy. Could use a little scrub down to get rid of the dirt on the seats. Had an old appearance, definitely not the luxurious look you see on their website!
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9,6
Points positifs : I really like the ticket price. It makes flying affordable.
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9,5
Points positifs : Best discovery on the west coast! Great personnel, spacious for a small plane, great views. So happy to have tried Boutique!
Points négatifs : If flying to LAX be prepared to have plenty of time to make connection. I had to get my carry on bag through baggage claim which added unexpected wait.
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10,0
Great!
Points positifs : I loved the convenience of this flight from Merced to LAX. A low fare, a small plane, a huge time saver. I will fly with you again! This flight made a cheaper; direct flight to europe possible. Thank you! Great (young) staff!
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10,0
Tiny plane
Points positifs : Quick cheap flight
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8,0
Points négatifs : Seats were a bit old.
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10,0
Will fly again!
Points positifs : What did I like? Everything! Service, price, flight conditions, crew were all wonderful. It felt like taking a private jet and was less expensive for my husband and I to fly round trip than to rent a car to drive from Denver to Durango for a week!
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8,0
Points positifs : I liked the friendliness of the crew. They were very helpful. Overall it was enjoyable.
Points négatifs : We did hit some turbulence landing in Massena. Definitely a bit bumpy than a larger aircraft.
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8,0
Points positifs : I liked the friendliness of the crew. They were very helpful. Overall it was enjoyable.
Points négatifs : We did hit some turbulence taking off from Massena. Definitely a bit bumpy than a larger aircraft.
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10,0
Points positifs : Staff, pilot, co-pilot were friendly but professional. Flight on time. Bumpy, stormy day...exciting flight. Small plane, eight seats but challenging weather, which the crews handled with confidence.
Points négatifs : I have nothing to complain about.
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10,0
Points positifs : Crew was friendly & helpful. Plane was comfortable. I left my headphones at check in & when I returned they gave them back to me.
Points négatifs : Coming back we had to wait about 20 mins to get a shuttle to the gate (LAX). Crew was as frustrated as us if not more. Overall was still a great a experience & will definitely book again.
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9,0
Points positifs : Great price for a comfortable ride.
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2,6
Points positifs : How quick the flight was.
Points négatifs : Missed my flight and was not accommodated well. The flight was very uncomfortable and I wouldn't take it again.
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10,0
Points positifs : comfort, speed of flight, LOVE the terminal
Points négatifs : nothing
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10,0
Points positifs : Quick check in, no games
Points négatifs : Little turbulence
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10,0
Points positifs : Easy on easy off, why drive
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10,0
Points positifs : Not many people, even though boutique is more expensive I will use yall every time.
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4,0
Points positifs : Comfortable
Points négatifs : Waited until departure time to start boarding. Start boarding before departure time so you leave when you're supposed to. Plane was sitting at terminal for 3 hours prior to departure. No excuse for leaving late.
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10,0
Wonderful flight
Points positifs : I liked everything about boutique air the pilot and copilot were very pleasant people the aircraft was clean although it was a small aircraft the flight was very smooth and comfortable. This was my 1st flight with boutique air but I hope not the last
Points négatifs : There wasn'a single thing I did not like
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10,0
Outstanding
Points positifs : The crew were polite, given to profeprofessionalism and very confident in their abilities to make it a safe flight. Thankyou.
Points négatifs : It was over too soon. I would've to be able to do it again on a regular basis.
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2,0
Sucks
Points positifs : Did not like it at all
Points négatifs : Having to wait to another airport. I checked in. I was so hungry couldn't get anything to eat cause we had to go to another airport. So we had to check in and then set back down there was not any food anywhere. I will not be using this airline again
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10,0
Fun unique experience
Points positifs : I've never traveled in a plane that sat 8 people but I was an exciting experience. Our pilot was excellent and the landings were so smooth. Boarding was a breeze since there were only 3-7 passengers. I would definitely fly with Boutique again.
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10,0
Easy as it gets
Points positifs : The ease of everything. I love aviation too, so flying a small plane that you can watch everything was fun. We did have a long delay for a maintenance problem, but that happens with anyone at anytime. No. Middle. Seats. For being a small plane, they are great planes. Fast and smooth for its size.
Points négatifs : The space between seat rows is pretty small... it didn't affect me, for I am a small man, but would be pretty tight for a larger person.
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10,0
Points négatifs : It's one of the smallest airports I've been to, but has the worst TSA agents. They're bored. I have to take my top off to go through the metal detector. Took 45 minutes of harrasment to get 8 people through.... eight.
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10,0
Flying is fun again
Points positifs : Had to take a Friday flight to Phoenix to drive back a car to Abq. Waited too long to get a ticket, by mid week the big guys were getting up there in price. I heard about BA before so when I noticed their price coming in the lowest in a KAYAK search I had no hesitation going for it! The whole experience was great. The big airlines are taking all the fun out of flying, long lines thru security, you get on the plane thru a tunnel so you don't even get to see the airplane. With BA checking in is 20 mins before flight, no long lines thru security. You just walk to their terminal, check in and walk out to your plane! The plane is comfortable, the pilots are very friendly. I'll definetely fly BA again!
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10,0
Points positifs : Had to take a Friday flight to Phoenix to drive back a car to Abq. Waited too long to get a ticket, by mid week the big guys were getting up there in price. I heard about BA before so when I noticed their price coming in the lowest in a KAYAK search I had no hesitation going for it! The whole experience was great. The big airlines are taking all the fun out of flying, long lines thru security, you get on the plane thru a tunnel so you don't even get to see the airplane. With BA checking in is 20 mins before flight, no long lines thru security. You just walk to their terminal, check in and walk out to your plane! The plane is comfortable, the pilots are very friendly. I'll definetely fly BA again!
avis de
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7,2
Customer Service
Points positifs : Given the cost and the late date on which I booked, the flights were good. The plane was a bit small however, I knew that was the case when I booked. Boarding and Flight staff were good humored and professional. Of note, they took great care of an elderly passenger prior to and during the flight from Albuquerque to Alamosa. Very impressed with the customer service. Great ground crew at Albuquerque and great flight crew! In summary, I would definitely fly Boutique Airlines again.
Points négatifs : This has nothing to do with Boutique however, the Alamos Airport could definitely use some additional vending machines. I realize that the airport is very small however, absent any restaurants, some additional machines would be wonderful.
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7,2
Points positifs : Same as above.
Points négatifs : Same as above.
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2,0
Points positifs : Flight cancelled in Muscle Shoals layover
Points négatifs : No one has told me anything, they have to wait on an email is the only reply I've gotten
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2,0
Christmas Nightmare
Points positifs : Nothing
Points négatifs : Scheduled to fly Cortez, CO to Phoenix at 10am xmas morning. Delayed until 11:40. At 11 it was delayed another hour. At 12 it was delayed another hour. At 1 it was delayed another hour. At 2:30 it was cancelled. Ridiculous lack of communication. We assumed it was weather, but eventually they told us it was mechanical. We had to drive 7 hours to get to our vacation, mostly at night, partially in a snowstorm with icy roads, and of course the 8 hours home later in the week. If we had known they would cancel in the morning it would have been much less stressful for all. Or better yet - have some airplanes on hand in case of mechanical failure!!
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10,0
Points positifs : Great service, comfy flight, extremely smooth despite the small plane. Best flight experience I've had in a long time!
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10,0
Points positifs : Great service, comfy flight, extremely smooth despite the small plane. Best flight experience I've had in a long time!
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8,0
Affordable and comfortable
Points positifs : Comfortable ride with little delay. Good pilots
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10,0
Great
Points positifs : everything is great
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10,0
Super
Points positifs : Customer service landing and take off. Everything really smooth. Cheap and best. Felt like my private plane
Points négatifs : Nothing
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10,0
Points positifs : The convenience and price. Its so affordable now!! The staff is so nice and helpful!
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8,0
Points positifs : Friendly staff and ease of booking
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10,0
Points négatifs : They can't find me a alternate flight I've been waiting 8 hours with still nothing
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10,0
Points positifs : I thought the flight was on time and comfortable. The cost of the flight was very reasonable and it beats driving.
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10,0
Small but nice plan
Points positifs : Pilot was personable, airline staff were kind and helpful. Also, it was the smoothest landing I’ve ever experienced in any size plane once we got down below the turbulence.
Points négatifs : I’d never flown in a plane that small, and when flying in to Denver, it gets bumpy. I suppose once I get used to it, it won’t be so bad.
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8,6
Points positifs : Don't have expired foodstuffs
Points négatifs : See above Bruh lmao
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10,0
Points positifs : For instance I had left my lap top in airport terminal and we were ready to start to move away from gate I had told pilots and they asked permission from the higer ups and was givin permission to shut it down and co pilot ran back to gate and picked up my lap top it would have been a totally messed up my business trip when he picked it up and put it in my hands I was so impressed I will never ever use another airline on this trip to vernal Utah ever again if they ever have any other companies on this same route even if they were more expensive I would still utilize there services because of the professional service and care it's a no brainer for me and my company to use them and the airline routes above and beyond the call of there duty I was impressed as well as the other passengers in this flight Denver to vernal Utah exalent flight and very little turbulence on time and carrying people p pilots and ground crew both airports I appreciate good old fashioned service and careing other then a ticket I was a real person to them all I give them all a perfect 10 OUT OF 10 THANK YOU FOR BEING REAL I FLY ALOT FOR MY BUSINESS ANF THERE THE BEST AT WHAT THEY DO WISH HAD MORE OF THIS KIND OF REAL BUINSSINESS LIKE THIS I CAN NOT GIVE THEM ENOUGH GOOD THINGS TO SAY ABOUT THEM TO MY FELLOW CO WORKERS AND OTHER PEOPLE AND BUSINESSES TO RECOMMEND THEM FOR THERE GREAT SERVICE AND ATTENTION TO THE CUSTOMER THANK YOU AGAIN I APPRECIATE A GOOD IDEA AND ATTENTION TO BE THE BEST YOU CAN BE SINCERELY LOUIS STEVENS .... AGAIN THANK YOU FOR BEING REAL....
Points négatifs : Nothing they did it all rite great job guys good hires !!!!
avis de
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10,0
Easy, maybe even a little bit fun!
Points positifs : No lines, no herding, no hassle. Crew are professional and friendly. The plane is small but very comfortable. Super affordable.
avis de
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10,0
Thank you!
Points positifs : Your airline is a great to those of us living on the Eastside. Easy, punctual, courteous, and economical.
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10,0
Points positifs : Crew was quite professional. Very comfortable cabin. Ample refreshments. Landing was likely the smoothest of my years of travel. Don't let the size of this airline fool you. It is excellent and they serve these regional markets with excellence.
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8,6
Boutique Air
Points positifs : The pilots were awesome!
Points négatifs : I would have liked them to double check seating arrangements when there is assigned seating. My co-passengers did not care to follow the directions of their assigned seating, which is important to balance weights. I was a little nervous as there were significant weight differences in passengers. 120-350+ pounders. Also, I wasn't disgusted, however the inside was a bit dingy. Could use a little scrub down to get rid of the dirt on the seats. Had an old appearance, definitely not the luxurious look you see on their website!
avis de
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9,6
Points positifs : I really like the ticket price. It makes flying affordable.
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9,5
Points positifs : Best discovery on the west coast! Great personnel, spacious for a small plane, great views. So happy to have tried Boutique!
Points négatifs : If flying to LAX be prepared to have plenty of time to make connection. I had to get my carry on bag through baggage claim which added unexpected wait.
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10,0
Great!
Points positifs : I loved the convenience of this flight from Merced to LAX. A low fare, a small plane, a huge time saver. I will fly with you again! This flight made a cheaper; direct flight to europe possible. Thank you! Great (young) staff!
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10,0
Tiny plane
Points positifs : Quick cheap flight
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10,0
Will fly again!
Points positifs : What did I like? Everything! Service, price, flight conditions, crew were all wonderful. It felt like taking a private jet and was less expensive for my husband and I to fly round trip than to rent a car to drive from Denver to Durango for a week!
avis de
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10,0
Points positifs : Staff, pilot, co-pilot were friendly but professional. Flight on time. Bumpy, stormy day...exciting flight. Small plane, eight seats but challenging weather, which the crews handled with confidence.
Points négatifs : I have nothing to complain about.
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10,0
Points positifs : Crew was friendly & helpful. Plane was comfortable. I left my headphones at check in & when I returned they gave them back to me.
Points négatifs : Coming back we had to wait about 20 mins to get a shuttle to the gate (LAX). Crew was as frustrated as us if not more. Overall was still a great a experience & will definitely book again.
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9,0
Points positifs : Great price for a comfortable ride.
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10,0
Points positifs : comfort, speed of flight, LOVE the terminal
Points négatifs : nothing
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10,0
Points positifs : Quick check in, no games
Points négatifs : Little turbulence
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10,0
Points positifs : Easy on easy off, why drive
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10,0
Points positifs : Not many people, even though boutique is more expensive I will use yall every time.
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10,0
Wonderful flight
Points positifs : I liked everything about boutique air the pilot and copilot were very pleasant people the aircraft was clean although it was a small aircraft the flight was very smooth and comfortable. This was my 1st flight with boutique air but I hope not the last
Points négatifs : There wasn'a single thing I did not like
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10,0
Outstanding
Points positifs : The crew were polite, given to profeprofessionalism and very confident in their abilities to make it a safe flight. Thankyou.
Points négatifs : It was over too soon. I would've to be able to do it again on a regular basis.
avis de
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10,0
Fun unique experience
Points positifs : I've never traveled in a plane that sat 8 people but I was an exciting experience. Our pilot was excellent and the landings were so smooth. Boarding was a breeze since there were only 3-7 passengers. I would definitely fly with Boutique again.
avis de
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10,0
Easy as it gets
Points positifs : The ease of everything. I love aviation too, so flying a small plane that you can watch everything was fun. We did have a long delay for a maintenance problem, but that happens with anyone at anytime. No. Middle. Seats. For being a small plane, they are great planes. Fast and smooth for its size.
Points négatifs : The space between seat rows is pretty small... it didn't affect me, for I am a small man, but would be pretty tight for a larger person.
avis de
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10,0
Points négatifs : It's one of the smallest airports I've been to, but has the worst TSA agents. They're bored. I have to take my top off to go through the metal detector. Took 45 minutes of harrasment to get 8 people through.... eight.
avis de
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10,0
Flying is fun again
Points positifs : Had to take a Friday flight to Phoenix to drive back a car to Abq. Waited too long to get a ticket, by mid week the big guys were getting up there in price. I heard about BA before so when I noticed their price coming in the lowest in a KAYAK search I had no hesitation going for it! The whole experience was great. The big airlines are taking all the fun out of flying, long lines thru security, you get on the plane thru a tunnel so you don't even get to see the airplane. With BA checking in is 20 mins before flight, no long lines thru security. You just walk to their terminal, check in and walk out to your plane! The plane is comfortable, the pilots are very friendly. I'll definetely fly BA again!
avis de
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10,0
Points positifs : Had to take a Friday flight to Phoenix to drive back a car to Abq. Waited too long to get a ticket, by mid week the big guys were getting up there in price. I heard about BA before so when I noticed their price coming in the lowest in a KAYAK search I had no hesitation going for it! The whole experience was great. The big airlines are taking all the fun out of flying, long lines thru security, you get on the plane thru a tunnel so you don't even get to see the airplane. With BA checking in is 20 mins before flight, no long lines thru security. You just walk to their terminal, check in and walk out to your plane! The plane is comfortable, the pilots are very friendly. I'll definetely fly BA again!
avis de
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10,0
Points positifs : Great service, comfy flight, extremely smooth despite the small plane. Best flight experience I've had in a long time!
avis de
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10,0
Points positifs : Great service, comfy flight, extremely smooth despite the small plane. Best flight experience I've had in a long time!
avis de
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10,0
Great
Points positifs : everything is great
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10,0
Super
Points positifs : Customer service landing and take off. Everything really smooth. Cheap and best. Felt like my private plane
Points négatifs : Nothing
avis de
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10,0
Points positifs : The convenience and price. Its so affordable now!! The staff is so nice and helpful!
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6,6
Good 7.0
Points positifs : The actual fight was very good.
Points négatifs : I tried calling for a shuttle to the terminal for over an hour, and ended up walking in the dark with my luggage. When arriving, the attendant said he had left the phone in the car. That was not so great.
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8,0
Points positifs : Crew was great
Points négatifs : The flight was canceled about 45 min. before flying & delayed the next morning about 2 hours, due to mechanical problems. I wish for more on-time flights
avis de
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7,3
Points négatifs : We were told the water and peanuts were in these drawers, help yourself. It made sense for the type of flight it was. Never been on a flight like that before.
avis de
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7,3
Great way to travel to select cities
Points positifs : It was like flying on a private/ corporate plane . Will def go again
avis de
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8,0
Great Flight & crew, Anemities could use work
Points positifs : I loved the plane its self, small & comfy. The crew was helpful & polite. Smooth Takeoff & landing. Plane departed on time for our initial takeoff.
Points négatifs : Bathroom could use more then a bucket to squat over, though it was a short flight i cant imagine a longer one with a full flight. Would have loved a drink on the flight preferably achoholic. beverage / snack options were sub par. Other then those minor details it was great!
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8,3
Points positifs : That a seat was available at last minutes.
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8,0
Points négatifs : Seats were a bit old.
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8,0
Points positifs : I liked the friendliness of the crew. They were very helpful. Overall it was enjoyable.
Points négatifs : We did hit some turbulence landing in Massena. Definitely a bit bumpy than a larger aircraft.
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8,0
Points positifs : I liked the friendliness of the crew. They were very helpful. Overall it was enjoyable.
Points négatifs : We did hit some turbulence taking off from Massena. Definitely a bit bumpy than a larger aircraft.
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7,2
Customer Service
Points positifs : Given the cost and the late date on which I booked, the flights were good. The plane was a bit small however, I knew that was the case when I booked. Boarding and Flight staff were good humored and professional. Of note, they took great care of an elderly passenger prior to and during the flight from Albuquerque to Alamosa. Very impressed with the customer service. Great ground crew at Albuquerque and great flight crew! In summary, I would definitely fly Boutique Airlines again.
Points négatifs : This has nothing to do with Boutique however, the Alamos Airport could definitely use some additional vending machines. I realize that the airport is very small however, absent any restaurants, some additional machines would be wonderful.
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7,2
Points positifs : Same as above.
Points négatifs : Same as above.
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8,0
Affordable and comfortable
Points positifs : Comfortable ride with little delay. Good pilots
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8,0
Points positifs : Friendly staff and ease of booking
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6,0
Points positifs : This flight was so late that I couldn’t take it and had to drive from Chadron, to Denver Colorado in order not to miss my international flight from Denver to Montreal.
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2,0
Points négatifs : The flight was cancelled and I was not notified until I had already drove to the airport.I had to cancel my flight and reschedule with a different airline from a different airport
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2,0
Points négatifs : The flight was supposed to leave out of Cortez at 6am, the pilot showed up at 620am, and we did not depart untill 635am. Because of this, we missed our next flight out of Denver. There was no reason this flight should have been this late. When attempting to talk to boutique air staff at the airport and on the phone there was nothing they could do. 1. Because we "choose" to fly and 2 bc it was bought through a 3rd party. No one was able to help us. Unfortunately our next flight to Omaha only departs every 2 days. The closest they could get us to home was 7hrs away from our car at the airport. It was not frontier fault that we missed our next flight, it was clearly boutique air. The pilot in Cortez was a complete jerk, had no sense of time or urgency. If we are required to show up 90 minutes early, so should the pilot. We were stranded in Denver unless we wanted to buy all new tickets for around $800 or wait 2 days for next flight . I was very mad at boutique and their staff was less than accommodating or understanding. Very poor service. They would not own anything because flight was bought through kayak.
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4,8
Once was Enough
Points positifs : The price was great, and it seemed like a fun idea to ride in a "private" plane.
Points négatifs : The flight was hours late and caused significant scheduling problems. Very small and uncomfortable plane.
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4,0
Once was Enough
Points positifs : The price was great, and it seemed like a fun idea to ride in a "private" plane.
Points négatifs : We had no security check on our first leg and only went through security for our second leg on the same plane. Huh? Also there was no communication from the airline about checking in or about the fact that the airline isn't in a main DFW terminal. Finally, both flights-- coming and going-- were hours late and caused significant scheduling problems.
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2,0
Will never fly this airline again
Points négatifs : Was supposed to leave Denver at 7pm. Did not leave until 9am next morning with absolutely NO compensation. Could have driven home faster.
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2,0
Never flying Boutique again!
Points négatifs : At first was told my 5:30 pm flight back to Cortez from Denver was delayed until 6:30 pm, then a bit later the airline worker told everyone on the flight he made a mistake and read it wrong, it was delayed until 6:30 am! I was eventually given a voucher for a hotel for the night, and basically no explanation as to why the flight was delayed. I then woke up at 4:00 am to catch my 6:30 am flight, when I reached the gate it had been delayed again until 8:05 am. Then at 8:00 am the airline worker called me, personally to the front desk to tell me my bag had been lost! At 8:30 am we started boarding, I asked about my bag again and was told it would be on the next flight to Cortez if it was found. We arrived in Cortez after a very stressful flight, they unloaded the plane and my bag had been on the whole time. And if the delays and miscommunication weren't enough the staff was rude and uninformed and the plane was cramped and uncomfortable. Obviously I had an extremely frustrating experience with this airline and will not be flying with them again. I would urge others to stay away as well!
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2,0
Bad Episode of Wings
Points positifs : ZERO
Points négatifs : Was I in a bad re-run from Wings? Spent 10-hours in DIA courtesy of Boutique suddenly not having a 'plane'. Later in day the line was, "waiting on pilots", while said pilots had lunch in plane. Joke, horrible, horrible.
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2,0
Terrible Experience
Points négatifs : My flight was canceled twice and delayed once so much that I could not make my connection. I ended up having to rent a car rather than fly with Boutique. They will supposedly be reimbursing me for that but I have not received it yet. They would not reimburse me for the money I had to pay to change my connecting flights. I ended up missing two full days of work.
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2,6
Points positifs : How quick the flight was.
Points négatifs : Missed my flight and was not accommodated well. The flight was very uncomfortable and I wouldn't take it again.
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4,0
Points positifs : Comfortable
Points négatifs : Waited until departure time to start boarding. Start boarding before departure time so you leave when you're supposed to. Plane was sitting at terminal for 3 hours prior to departure. No excuse for leaving late.
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2,0
Sucks
Points positifs : Did not like it at all
Points négatifs : Having to wait to another airport. I checked in. I was so hungry couldn't get anything to eat cause we had to go to another airport. So we had to check in and then set back down there was not any food anywhere. I will not be using this airline again
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2,0
Points positifs : Flight cancelled in Muscle Shoals layover
Points négatifs : No one has told me anything, they have to wait on an email is the only reply I've gotten
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2,0
Christmas Nightmare
Points positifs : Nothing
Points négatifs : Scheduled to fly Cortez, CO to Phoenix at 10am xmas morning. Delayed until 11:40. At 11 it was delayed another hour. At 12 it was delayed another hour. At 1 it was delayed another hour. At 2:30 it was cancelled. Ridiculous lack of communication. We assumed it was weather, but eventually they told us it was mechanical. We had to drive 7 hours to get to our vacation, mostly at night, partially in a snowstorm with icy roads, and of course the 8 hours home later in the week. If we had known they would cancel in the morning it would have been much less stressful for all. Or better yet - have some airplanes on hand in case of mechanical failure!!
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Suivi des vols
Itinéraires proposés par Boutique Air
Itinéraires populaires
Vol
Origine
Destination
dim.
lun.
mar.
mer.
jeu.
ven.
sam.
D
L
M
M
J
V
S
654
Albuquerque
ABQ
Carlsbad
CNM
563
Alamosa
ALS
Denver
DEN
434
Atlanta
ATL
Florence
MSL
864
Boston
BOS
Massena
MSS
873
Baltimore
BWI
Johnstown
JST
717
Chadron
CDR
Denver
DEN
777
Cortez
CEZ
Denver
DEN
651
Carlsbad
CNM
Albuquerque
ABQ
554
Carlsbad
CNM
Dallas
DFW
455
Clovis
CVN
Dallas
DFW
784
Dodge City
DDC
Denver
DEN
716
Denver
DEN
Chadron
CDR
772
Denver
DEN
Cortez
CEZ
787
Denver
DEN
Dodge City
DDC
764
Denver
DEN
Mccook
MCK
456
Dallas
DFW
Clovis
CVN
460
Dallas
DFW
Victoria
VCT
491
Greenville
GLH
Dallas
DFW
462
Houston
IAH
Victoria
VCT
872
Johnstown
JST
Baltimore
BWI
874
Johnstown
JST
Pittsburgh
PIT
327
Los Angeles
LAX
Merced
MCE
326
Merced
MCE
Los Angeles
LAX
761
Mccook
MCK
Denver
DEN
435
Florence
MSL
Atlanta
ATL
822
Minneapolis
MSP
Thief River Falls
TVF
861
Massena
MSS
Boston
BOS
355
Pendleton
PDT
Portland
PDX
356
Portland
PDX
Pendleton
PDT
812
Phoenix
PHX
Show Low
SOW
871
Pittsburgh
PIT
Johnstown
JST
815
Show Low
SOW
Phoenix
PHX
823
Thief River Falls
TVF
Minneapolis
MSP
463
Victoria
VCT
Dallas
DFW
461
Victoria
VCT
Houston
IAH
484
Atlanta
ATL
Greenville
GLH
553
Dallas
DFW
Carlsbad
CNM
496
Dallas
DFW
Greenville
GLH
483
Greenville
GLH
Atlanta
ATL
770
Cortez
CEZ
Telluride
TEX
734
Denver
DEN
Telluride
TEX
769
Telluride
TEX
Cortez
CEZ
735
Telluride
TEX
Denver
DEN
773
Cortez
CEZ
Phoenix
PHX
774
Phoenix
PHX
Cortez
CEZ
562
Denver
DEN
Alamosa
ALS
324
Merced
MCE
Sacramento
SMF
325
Sacramento
SMF
Merced
MCE
Aéroports populaires desservis par Boutique Air
- Aéroport Denver (DEN)
- Aéroport Dallas-Fort Worth et autres aéroports (DFW)
- Aéroport Cortez - Comté de Montezuma (CEZ)
- Aéroport Hartsfield-Jackson d'Atlanta (ATL)
- Aéroport Johnstown (Cambria County) (JST)
- Aéroport Florence Muscle Shoals (MSL)
- Aéroport Victoria County-Foster (VCT)
- Aéroport Phoenix (Sky Harbor Intl) (PHX)
- Aéroport Alamosa (ALS)
- Aéroport Merced Municipal (MCE)
- Aéroport Portland (PDX)
- Aéroport Pendleton (PDT)
- Aéroport Massena Richards Field (MSS)
- Aéroport Boston Logan Intl (BOS)
- Aéroport Los Angeles (LAX)
Coordonnées de Boutique Air
- 4B Code IATA
- +1 855-268-8478 Appeler
- boutiqueair.com Consulter
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