Hôtels près de Tianfu Square - Chengdu

Points positifs: Everything in this hotel is top class. The service, the staff, cleaniness, design, breakfast. The best hotel I ever stayed in. Highest remarks for this hotel.

Points positifs: The price is very reasonable, staff at the hotel is veery helpful and welcoming, answer questions quickly and act fast when customers have demands.

Points positifs: Spotless hotel, best breakfast ever! Great location, helpful staff, super clean room and bathroom.

Points positifs: Decent location, good staff nice design- it was an all round positive experience for our short stay in chengdu.

Points négatifs: Note that this is really a hotel for business travellers, there were some families but everyone in the lobby etc were notably annoyed when kids were crying etc- alright for travelling, great for business

Points positifs: The room was very beautiful. We loved the bathroom, the furnishings, the massage chair, the TV that was showing our names. The staff was awesomely friendly and attentive. The breakfast was rich. We liked this place very much.

Points positifs: Good views and nicely staff

Points positifs: Bon hotel business moderne et pratique.. Bonne équipe très professionnelle et sympa. Bon petit-déjeuner..

Points positifs: Chambre magnifique. Petit déjeuner très bon avec beaucoup de choix. Emplacement idéal proche restos, rues commerçantes, station de métro à 500m. Hôtel très classe.

Points négatifs: Rien tout était parfait

Points positifs: Nice hotel, good location, friendly and helpful staff. Head concierge Alex was very helpful indeed. Thanks Alex! Wide choice of food for breakfast and dinner.

Points négatifs: Longe bar lacks atmosphere. Could be more cosy and inviting.

Points positifs: The room was amazing. Electric shades. Nice bathtub. Big bed. Great city view.

Points négatifs: The room service wasn’t that good. The food in the description is different when it arrives. Careful with that.

Points positifs: Perfect hotel in this busy city, the buffet is fantastic, food great and all round a brilliant hotel, just what we needed after a few weeks touring round china, a hotel where we could kick back and relax

Points positifs: Location, hospitality,kindnesses

Points négatifs: Non

Points positifs: location and staff were very good

Points négatifs: when approaching the hotel the first time there are inconveniences subsequent to the fact that the reception is at the 8th floor and you need to park in the underground parking first. the check-out was much easier (exit thru the ground floor)

Points positifs: Reception staff 周一帆 is really helpful and pleasant

Points positifs: Cleanness

Points négatifs: Changing lift to reach room No entertainment at all

Points positifs: Overall stay was good, it was strategically located in the shopping district and near a metro station so it's super accessible. Rooms were really good sized and comfortable overall.

Points négatifs: The staff barely spoke English and for a 5 star hotel, this was difficult for communication. No one helped us with luggages. There was no pillow menu and provided pillows were really soft. We also had issues with the A/C and temperature of the room that was too hot.

Points positifs: Being the only Western visitor whilst I was there, the staff were really good and helpful. Great location and spa was fantastic.

Points négatifs: The food, but that's a cultural thing.

Points positifs: We enjoyed every minute of our stay! Very friendly staff, the lounge and the food were really great.

Points négatifs: -

Points positifs: Comfortable.

Points négatifs: Location, services took a long time eg a drinks order at bar, or. Meal order from in room dining. Communication was difficult also

Points positifs: Everything. The building itself is perfect, the finishes are flawless and tasteful. The sky lobby is phenomenal with double height ceiling and uninterrupted views. The furniture and grand piano added the finishing touches to a sophisticated lobby area. The smell of the hotel is sensational throughout including lobby, gym, spa and our room. The room we stayed in was unbelievable with the finest highest quality finishes. Everything from the slippers to the toothbrush were quality. The service is the best I’ve ever experienced. From the moment we arrived, the staff were extremely pleasant, professional and friendly. Outstanding customer service that really blew me away. The staff went above and beyond and really made our stay exceptional and one that cannot be replicated anywhere else. The location is right in the heart of the city and perfect for shopping, dining or just enjoying the beautiful surrounds.

Points négatifs: I loved everything - it really is the best hotel I have ever stayed at.

Points positifs: The room was very beautiful, spaced, luxuriously, staffs were very friendly and helpful

Points négatifs: The food’s taste in the Spice Restaurent has room to be improved

Points positifs: The staff went above and beyond their duties, plus the room were impeccable.

Points négatifs: Loved everything.

Points positifs: La qualité des prestations

Points positifs: The location is fine only 5 minutes away from CBD. It's pretty close the People Park and only 10 minutes walking distance.

Points négatifs: We have two young kids with us travelling but only a big double bed available. One of my kid needs to stay in the sofa.

Points positifs: Service ! Service! Service! Maria from the front desk helped us a LOT ! From air port problems to any small problem or question we had ...thank you Maria !!!

Points négatifs: We liked it all

Points positifs: Chambre superbe. Petit Déjeuner exceptionnel. Personnels à la hauteur de mes attentes.

Points positifs: The quality of the room and the hotel in general

Points négatifs: Staff limited English, communication was a problem, the service in the club restaurant wasn’t the normal Ritz standard.

Points positifs: The excellent staff. They were friendly, courteous, helpful and very eager to please. We honestly liked everything about our stay and the hotel.

Points négatifs: Nothing

Points positifs: 5 star service in all aspects. From the drivers to the concierge even the GM went out of his way to make us feel at home...Book a club lounge room just for the breakfast and best cappuccino in China!

Points négatifs: That we could not stay longer...

Points positifs: Good location near Taikoo Li

Points négatifs: The bed was too soft and the aircon could not be adjusted as it was centralised aircon. I could only turn it off or adjust the temperature. It was on auto mode and the aircon would shut down in the middle of the night after reaching the desired temperature. After which I would wake up at like 3am sweating because of this. Took a while for the aircon to restart again automatically.

Points positifs: Like most Hyatts clean and beds were quite comfortable. Restaurants were good as well. Good location and 5 minutes walk to Taikoo Li which has nice shops and restaurants.

Points négatifs: The rooms have centralized aircon whereby you can't control the fan speed and is in auto mode. The only thing you can control is the temperature. So every night at a certain time the aircon will automatically switch off til I'm sweating before it starts again. This was rather disturbing for my sleep.

Points négatifs: Petit déjeuner au 7ème pas très étoffé pour un 5 étoiles

Points positifs: La qualité de l’accueil, le personnel anglophone et prévenant

Points positifs: Bien situé. Très bonne connexion Wifi. très confortable. Fer à repasser disponible dans les chambres très bien pour voyage affaire.

Points négatifs: manque de brosse à dent, dentifrice : un minimum dans la salle de bain. Bouteille d'eau difficile de savoir si elle appartenait au mini bar ou était offerte (elle était offerte).

Points positifs: Everything was great! Enjoyed my experience there. Service was exceptional. The location was superb, just a short walk from the shopping and eating areas. Will come back if I should visit Chengdu again!

Points positifs: The location is very central. The staff downstairs on the ground floor are very friendly. The bar in the lobby on the 15th floor is nice.

Points négatifs: 1. Most of the furniture is made of wood or board. Although it looks very natural, it is really not the best to go for, particularly considering the climate in Chengdu. When we arrived on day 1, we noticed a mouldy smell in the room. To our surprise, the hotel was aware of the mould (but failed to act on it) and offered an air purifier, which didn't help either. We had to change to another room. 2. There is no connection to the reception on the phone. We called the room service about the mould in the room. The lady promised to contact the reception for us. 15 minutes later, when we called her back, she said someone was on the way. When we called 30 minutes later, nobody answered the phone. We had to head down to the lobby, only to find out that the lady at room service didn't inform the reception at all. We were very disappointed at the service in general. 3. On our last night, my cousin didn't cover his arms or legs during sleep. When he woke up in the morning, he noticed a number of insect bites on his arms and legs, which didn't seem to be from mosquitoies. We reported the incident to the hotel, who hired a third party company to examine the room. We trusted the report, which didn't find anything suspicious, to be reliable. However, if we look at the fact, the bites were not there before sleep and only appeared in the morning, they must have something to do with the room, no matter it could be detected or not. 4. The ventilation is very poor, which might be the reason for the mould in the room. Especially in the toilet, there is no ventilation fan or anything that could help ventilate the air. 5. No toilet at the hall downstairs. One has to go up to 15th floor (the lobby). Seats are very limited downstairs. 6. The staff downstairs took three suitcases from our car, but only two were sent to us at first. We had to ask for the third one to be found and delivered. 7. The door is very thin.

Points positifs: Good location. Concierge was exceptionally helpful.

Points négatifs: Rooms were smallish and a bit too modern.... focused too much on design rather than usefulness and convenience.

Points positifs: The breakfast spread was very good and the staffs at the restaurant are all very attentive. They do remember our usual request of warm water every morning at the breakfast table.

Points négatifs: Nothing

Points positifs: The staff is operating on a different new level of customer service they were extremely Professional, friendly and pleasant all the time every single one of them delivered beyond my expectation I was even sad to leave. I never had such a treatment from any hotel I stayed with. Please reward your employees and keep up the great work!

Points négatifs: Outdoor pool or kids pool would've been lovely but the indoor pool was also lovely big clean and it had a hot steam pool in it. And please have more international cuisine

Points positifs: Very prime location in the city surrounding by many shopping malls and department stores

Points positifs: The location is the best, and there are a lot of great restaurants to eat downstairs inside the mall. There is even a food court downstairs. 2 to 3 minutes walking distant to IFS. The staffs are very friendly and helpful.

Points négatifs: The pillows are really uncomfortable.