Trouvez un billet d’avion pas cher pour Chengdu

Points négatifs : "Delay in take off 45 min!!!!"

Points positifs : "Professionnel"
Points négatifs : "RAS"

Points positifs : "The seats were spacious and the crew was wonderful. The crew actually made the long flight more tolerable. Will seek out Delta/Air France for further international flights."

Points positifs : "Service à bord, amabilité du personnel"

Points positifs : "The entire experience was amazing that gives me a broader scope to choose from when selecting flights to Europe. The most amazing part was the attentiveness of the staff. Exemplary!!!!!"
Points négatifs : "For me this part is not applicable"

Points positifs : "Le personnel de bord et le service délivré sur un vol national"

Points positifs : "NA"
Points négatifs : "Both flights through Detroit were re-routed, our luggage was lost for 4 days."

Points positifs : "Everything! The service was exceptional!"

Points positifs : "Fly was delayed.i was told my bag would go to end but it was not.instead of coming to the hotel 7pm i came 1am."
Points négatifs : "Explain me to take the bag on time.it was almost left in the airport."

Points négatifs : "CDG airport in Paris is a very inefficient and by far the slowest airport. I recommend other passengers to get to the airport at least 4 hours before their departure."

Points positifs : "Great crews, excellent customer service"

Points positifs : "La prise USB pour charger le téléphone vu que le vol a fait plus d'une heure et demi de retard"
Points négatifs : "L'embarquement et le système qu'ils ont fait et très long des informations tondeuse à donner été tardif et incohérente"

Points négatifs : "The craft is a bit old. Harsh landing."

Points négatifs : "See above."

Points positifs : "Not being charged for my first bag of luggage"
Points négatifs : "Nothing"

Points positifs : "Arrived on time."
Points négatifs : "Overhead luggage storage jammed with luggage belonging to someone who was sitting far behind my seat."

Points positifs : "Rangée 43 juste en face des toilettes et siège peu inclinable à côté de la cloison"

Points positifs : "ras"

Points positifs : "Efficacité de l’embarquement, staff sympa"
Points négatifs : "Retard au départ"

Points positifs : "I really liked my seat, but it was one of the only ones that didn't have a USB port."
Points négatifs : "See above. Overall, very nice experience."

Points positifs : "The cue lines per zone are a brilliant idea!"

Points positifs : "The cue lines per zone are the most brilliant idea!"
Points négatifs : "After boarding began there was a backup after the gate en route to the plane. No explanation. The plane left an hour later than scheduled but seemed to arrive close to scheduled time."

Points positifs : "Personnel plus que pro"

Points négatifs : "Baggage check in was stressful"

Points positifs : "Personnel très agréable mais collation un peu insuffisante"
Points négatifs : "Le décollage en retard (1 heure) et une annonce inexistante pour le duty free"

Points négatifs : "If you have to change planes and Paris is your middle person. Leave at least 2-3 in between the two flights otherwise you might not make it."

Points positifs : "la ponctualité du vol et les services a board"

Points négatifs : "Un peu plus d'espace entre les sièges."

Points positifs : "Everything! It was a wonderful experience."
Points négatifs : "Nothing"

Points négatifs : "Le transfert entre les vols est un cauchemard, tres peu d'indication dans l'aeroport de CDG, controle de la taille des sacs, queue interminable et deconcertante.Apres 20minutes de queue pour un controle de sac, on nous previent que cela est uniquement pour les passagers pour belgrad. Plus jamais CDG"

Points positifs : "Tous les services de la compagnie"
Points négatifs : "Ras"

Points positifs : "Extremely hot the plane"

Points positifs : "Équipage très gentils et très des bons services à bord, Merci et à bientôt"

Points positifs : "It was only 2 hours"
Points négatifs : "Small plane, no movies"

Points positifs : "L’amabilité du personnel de bord, la rapidité du vol, le service à bord"
Points négatifs : "Le dépose bagages, la non-assistance du personnel a l’enregistrement"

Points négatifs : "le vol a dû être dérouté vers Marseille. Le transfert vers Nice a été effectué en bus pour une arrivé au delà de 19h."

Points positifs : "Over all pretty good for price."

Points négatifs : "Retard et chaleur limité supportable dans l'avion. Service niveau easy jet même si les hôtesses sont très sympathiques"

Points négatifs : "Flying back to US, passsengers get charged for their luggage. Which this is not informed to us, neither On our email nor when we were checking ( for free) in Us"

Points positifs : "En deux mots, tout était médiocre, avion, « nourriture » (si on appeler ça comme ça) même les hôtesses travaillaient avec une sale gueule.. Très déçu d’Air France"
Points négatifs : "Le capitain et l’aterrisage"

Points négatifs : "Na"

Points négatifs : "Told us to get in line for boarding and review our tickets and then made us stand there for 75 minutes before boarding."

Points positifs : "L’equipage Et le repas"
Points négatifs : "Le retard, le siège à bout de course, l’ecran illisible et le son inaudible"

Points positifs : "Rien."
Points négatifs : "Le service était inexistant. On ne nous a même pas proposé à boire à moi et mes amis..."

Points positifs : "Comfortable, hospitality and wonderful service"

Points positifs : "Les attention de l'équipage de l'embarquement jusqu'au débarquement."
Points négatifs : "La collation est vraiment chiche. Même pour 1h25 de vol! Les sièges sont a la limite du supportable. Toujours aussi peu de place pour les grands, aux genoux (assise) mais aussi en hauteur (dossier trop.court de 3cm pour ceux mesurant 1m85 et plus)"

Points positifs : "Everything!"

Points positifs : "Les boissons gratuites. L’application.l’anbiance de l’avion."
Points négatifs : "Un personnel peu souriant. Il me bousculais lors de leurs passage. Un mauvais tri du chariot par leurs collègues voisins, ce qui fait que tout étais mélangé."

Points positifs : "Le port usb pour charger son téléphone à bord et le personnage très souriant et bien présents. Bonne gestion d une urgence médicale à l atterrissage"
Points négatifs : "45 minutes pour avoir les bagages à l arrivée à Berlin Txl"

Points positifs : "My seat request was granted."
Points négatifs : "None"

Points négatifs : "As far as I could tell my son, Damon Barksdale booked this flight through Just Fly. He was killed June 2 in a car accident. I canceled this flight about july 2zIt has been painful and emotionally frustrating to be reminded so many times about his final trip which was to China."

Points positifs : "I liked that the crew were very attentive and smiling."
Points négatifs : "The flight was bad because of the passengers who had no sense of personal space."

Points positifs : "as expected"

Points positifs : "seats are comfy fast boarding on time"
Points négatifs : "not enough food"

Points positifs : "3 free meals."
Points négatifs : "The flight attendants are dry and unhelpful to others not their own race."

Points négatifs : "Milk and sugar in the coffee."

Points positifs : "La gentillesse de l'équipage qui fait bcp avec peu"
Points négatifs : "Ils.ont perdu mes bagages!!!!!"

Points positifs : "Flight attendants were friendly"
Points négatifs : "The flight was delayed for an hour. At first only 30 minutes then we had to wait another 30 while on the plane. Immigration in Guangzhou was terrible the lines were all backed up and they had foreigners blocked temporarily"

Points positifs : "Nothing". I really mean it Nothing."
Points négatifs : "I was flying to Delhi & it was an emergency situation for me bcz i lost my Dad & i was flying to perform the cremation of my Dad. And thing this was informed to the China Southern officials so that they could arrange something for me. I requested them to put me into another flight for which i was ready to pay the whole amount but no one listen to my request & i had to wait so long. I was amazed to see that no one was keen to understand my problem at both he airports i.e. Auckland Airport & Ganzhaou Airport. Apart from this the behavior of your officials was so rude & arrogant it made me feel as if i was a slave or some kind of culprit. Due to the ignorance & laid back attitude on your part i couldn't reach my destination on my time. Seriously it took me "24 hrs Extra" to reach my destination & as a result of which i couldn't perform the cremation. I was pissed off by the service; complete ignorance by the staff/officials of ur airlines. I wasn't expecting this kind of treatment from a reputed company like you. I request you guys to look into this matter seriously and try to take some corrective measures so that this thing won't happen in future with someone else."

Points négatifs : "My bag didn’t make it to the final destination. I was one of many people in the same situation who made the same journey originating in SF and ending in Bangkok. We had an almost 3 hour layover in Guangzhou, so I doubt that there wasn’t enough time to make the bag transfer."

Points positifs : "Didn't know what to expect. Terminals beautiful and new in Xi'an and Chengdu. Check-in super easy. Flight was great, attendants very professional. This is what we should aim for in the US. Metro from Chengdu airport to downtown was a dream."

Points positifs : "Nice staff nice food,"

Points positifs : "Efficiency during boarding and takeoff."
Points négatifs : "Obtaining a Visa in China was a nightmare. China southern had 100 people sitting in a small room waiting hours to even get their passports back. It was disorganized and frustrating. Would never fly China Southern internationally again."

Points positifs : "Good leg room"
Points négatifs : "Two flights now that I had a touchscreen that didn't work. Flight was fine but not exceptional. The main frustrations were from inconsiderate passengers - no doubt the ones who take advantage of lower airfares."

Points négatifs : "the flight from jakarta to guangzhou has no individual tv. and the layover time in guangzhou was too long. (from jakarta to LA)."

Points négatifs : "For India-to-US journeys, China Southern routinely misses the short connection. The second flight does not wait for the connections and there is no plan for the predictably stranded passengers. The airport is littered with stranded travelers. Alternate routings often involve transit Visas which take some eight hours of queuing up. In the meantime, business and economy travelers alike are stranded without food, water or information in a BITTERLY cold terminal. There is no food or drink to buy. On top of that, officials and service people don't speak much English. Given the experience of my co-passengers today and those stuck in the terminal for the past few days, one has to wonder why the airline flies these sectors at all."

Points positifs : "Everyone is very helpful in terms of where you go. They are just so happy to help you."
Points négatifs : "The leg room really need to be increased. Its a 12 hour flight and i am 6feet person and i cant stress my legs. That sucks. But everything else are good."

Points positifs : "The service is excellent, friendly crew, unbeatable price for a round trip to Thailand."

Points positifs : "They only delay 30 minutes instead of leaving longer"
Points négatifs : "All the international flights departing and arriving in Guangzhou were ferried by bu. It's very inconsiderate for customer with luggages. Customer service representative was unhelpful at lost and found and at the airport terminal. It's always another department's problem."

Points négatifs : "Very good"

Points positifs : "Professional cabin crew."
Points négatifs : "Barely had enough time to transfer between flights. Transfer process in Guangzhou is cumbersome and time consuming."

Points positifs : "price"
Points négatifs : "Only allow one piece luggage."

Points positifs : "Number of in flight movie choices, plane was large enough to move around"
Points négatifs : "Contacting china southern customer service as an English speaker is outrageously difficult and time consuming. Out of 3 meals on the plane only one of them was edible."

Points positifs : "The staff of China Southern made our trip a great experience. We have flown with this airlines several times, and will continue to do so in the future! Thank you!!"

Points positifs : "They did work with us to help with the seating."
Points négatifs : "We flew from NYC- JFK to Siem Reap Cambodia and back with the airline. On the way back I was unable to choose seats online prior to boarding. We were placed in Row 63, which is the LAST row on the plane and does not recline. For a 15 hour flight this seating should not be used. It is completely unreasonable to think people will be ok not reclining, and honestly the seats felt more straight up than the normal seats. After discussing it with the crew for half an hour on a full flight they were able to move us to other seats. But were unable to move us to business or first for a discount. End point: these seats should not be used! It was so miserable even thinking we might get stuck with them. And if they do stick people there you should be comped, that was not worth the same fare everyone else payed for coach."

Points positifs : "China Southern Airlines flight was very clean, very friendly, and of very good ticket price."
Points négatifs : "The Kuangzhou airport should be upgraded. Many electric plugs were not working. And it's too hard to get wifi usage authorization, as the passport scanner did not work most of the time."

Points négatifs : "There was a male flight attendant (I think there were 2 male flight attendants on the flight from LA to Guangzhou) and he looked really upset and angry all the time. He never smiled at customers and did not help customers with a customer servixe mindset. Other flight attendants were really nice and helpful!"

Points positifs : "The seats"
Points négatifs : "Our box was ruined and end up to be trashed. They your officer asked us to throw it ourselves. So disappointed the FAs doesnt know how to speak english well"

Points positifs : "Price"
Points négatifs : "Flights delayed more than 1hr without information Staff not welcoming Aweful food as usual on china southern"

Points négatifs : "They broke my luggage, and refuse to pay."

Points positifs : "My flight attendant was superb. Friendly, attentive and caring. I think her name was van ling."

Points positifs : "Good food. Great price and value. You can't beat the free hotel stay if you have a layover that is 8 hours or longer."

Points positifs : "Everything was mediocre at best"
Points négatifs : "China southern line and its base Guangzhou airport is notorious for delays. I had 18 and 23 hour delay so for each of my legs of my return flight. Of course connection flights were missed and the multi-step reassignment was time and labor intensive."

Points négatifs : "the flight left 45 minutes late, food was bad"

Points négatifs : "The food!"

Points positifs : "Excellent service"
Points négatifs : "No sweetener on flight"

Points positifs : "The services was excellent. Everyone was polite. Overall was very good experience."

Points positifs : "I noticed on both of my flights that when I asked for wine with dinner I was given less than a third of a glass where Asian passengers were given 3/4 a glass"

Points positifs : "Very friendly crew. Nice standard first class seat. On time departure."
Points négatifs : "food was only so so."

Points négatifs : "Crew speaks only Chinese just because I am an asian and I am not."

Points négatifs : "I want to receive info about reimbursement"

Points positifs : "The crew was excellent."
Points négatifs : "Food and entertainment were less than fair."

Points négatifs : "I really had bad experience with china southern airlines. The flight from Ha noi to Guangzhou was delayed about 7 hours by mechanical problem. I got in the airplane, then had to get out by the problem. I arrived in GZ about 12am. the wheel of my suitcase was broken. I did go out and asked a staff, but she said that you should claim inside near baggage claim. So it means that i could not go inside, so i got out already. - The flight today from Guangzhou to Ha noi was delayed 1.5hours. It was really terrible experience with the airlines. The food was bad."

Points positifs : "Nice crew On time Lots of movies"
Points négatifs : "Reclining seats Seats should not recline in economy"

Points positifs : "my aisle seat was reasonably comfortable. we departed and left on time the stewardesses were polite and refilled my water glass 2 times"
Points négatifs : "The food was awful. They gave us a box containing two rolls, ,some peanuts, a container of sweetened yogurt and a sweet gooey gelatinous item that was impossible to describe."

Points positifs : "2nd time on route from ktm and all staff are always helpful,efficient, and polite. CSA does everything to help connect to your flight."
Points négatifs : "Guongzhou airport is the worst. Expensive sundries and cheaky clerks. Terrible layout, good luck getting to layover hotel via transfer desk in less than 2 hours! Attendants allowed spoiled little girl to carry on for ages and then family reunion with 2 coming from economy to play with said brat to business class after I upgraded while most were trying to sleep in whole section."

Points positifs : "During the transit ( 11 hours in the night at the guangzhou airport) ..the company offerd me for free a room in a 4 stras hotel....so wonderfull ....I think this service exist only in China..maybe in southern china :)"

Points positifs : "arrive chengdu for two days,still didn't.get our bags,all our stuffs were in those bags,and now still didn't know when can we get our luggage"

Points positifs : "Punctual departure, early arrival. Cabin crew was very attentive. Plenty of drinks to keep hydrated. Lots of movie and entertainment choices."
Points négatifs : "Seat cushioning was worn out...not so comfortable for a long flight. Limited leg room. Unless you were seated at the beginning rows of the food service, there was only one food choice left. Also ran out of snacks for the back rows."

Points positifs : "We got scammed out of the tickets from Justfly.com and Ethiopian Airlines turned us away without looking at our tickets. I am upset. Now I have to get more Covid Testing done and that will cost approx. $700 and new plane tickets. JustFly.com's customer service is misleading and deceiving. And they blocked my number."
Points négatifs : "Background check your booking agencies and their agents."

Points positifs : "Tout ce ok"
Points négatifs : "Vraiment ce complet leur service"

Points positifs : "Crew were helpful"
Points négatifs : "Food was very poor with very limited choices and no entertainment system on this flight"

Points positifs : "We had a ridiculously tight transit, arriving in Addis Ababa 20 minutes before our Madrid flight was meant to depart, and I was amazed by the outstanding support and assistance provided by the ground staff. Every single person who was meant to make the connecting flight did—and our luggage did too!"

Points positifs : "Crew was helpful, everythinf fine"
Points négatifs : "The food was not so good. Bit cold.."

Points positifs : "Way more leg room than I expected. The crew was very nice, the announcements were made in 3 languages, which was nice for the non-Amharic speakers!"
Points négatifs : "Boarding in Lomé took a long time, which I believe made us a little later at the airport. Not sure if that is something fixable or not"

Points négatifs : "Language barriers are always hard, i sat next to someone who didn’t speak English well, one of the flight crew sounded irritated instead of understanding."

Points négatifs : "1. Make duty free shopping possible. My daughter, that I was traveling withl, loved some jewellery l wanted to buy for her but it was not possible because a credit card purchase was impossible. 2. Provide entertainment on board. Flight from Lusaka to Addis was excellent. But nothing to Nairobi"

Points positifs : "The crew were ok but took ages to help you"
Points négatifs : "faster service in the plane"

Points positifs : "Yes.seat was just ok but not quiet comfortable"
Points négatifs : "I think Ethiopian is reasonably good.I travelled to Seattle via delhi .from delhi to sea I travelled by Ana the reason was the fare of Ethiopian (Enugu to Seattle,round trip)was much higher and also you spend 37 hours before u reach your destination,it is too long.why can't u fly to usa direct ,then"

Points positifs : "The crew were quite homely."
Points négatifs : "The orderliness during boarding needs more work"

Points positifs : "Très bien en général"
Points négatifs : "RAS"

Points positifs : "Très bien en général"
Points négatifs : "RAS"

Points positifs : "Tout en général"
Points négatifs : "Ce serait bien que l'équipage parle Français sur des vols pour Paris"

Points positifs : "we had an overnight stay in addis ababa so we got a free accommodation in town, that was so great, a chance to see town and get a good night sleep before our next flight. the plane is big with screens so you can watch movies, the seat is comfortable, even for a tall guy like me (1.9 m)."
Points négatifs : "It did took a lot of time since we landed until we got our bus to take us to town to our hotel. we waited in the airport for more than one hour, it was late, and we were tired. but after we got to the hotel, it was perfect"

Points positifs : "Agreablement surprise de la qualite de la compagnie."

Points positifs : "Although we had abou an hour delay, we arrived only thirty minutes after the scheduled time. The flight crew was very nice and friendly."
Points négatifs : "The touchscreen did not work very well; was only able I o see one movie but is was an overnight flight so it wasn’t too much at a hassle."

Points positifs : "Staff are friendly and pleasant. Seats are comfortable with more space than some airlines.Good choice of films."
Points négatifs : "This was probably the worst boarding I have ever seen. They called the Paris flight while people were still boarding for Frankfurt. It was chaotic, with people struggling to find which line to be in. There was no visible guidance from Ethiopian ground crew. Eventually got in line. One guy checking boarding passes for both business and economy. Very slow with again no crowd control. Children were not given priority. Eventually many people went through business queue while others had been waiting in economy. Ground staff were standing around watching and not helping or communicating. Poor show from Ethiopian!"

Points positifs : "I was a bit hesitant to fly Ethiopian Air for such a long flight (Dublin to LAX) however it turned out to be the best leg of multi-segment trip (all other flights were Aer Lingus or Delta and Ethiopian Air was far superior to both of those carriers). Flight attendants were friendly, the physical space was comfortable and spacious, the food was plentiful and delicious. Movies offered were relatively new and the IFE worked well. This flight is a continuation from Addis Ababa to LAX so when we boraded in Dublin most people were already onboard. It was a bit difficult to find space in the overhead bins but with a little rearranging of smaller packages by other passengers, we were able to fit our carry-ons in the overhead bin near our seats."

Points positifs : "la prise en charge surtout lors du changement du vol ou j'ai recu la notification"
Points négatifs : "les repas qui sont dans la monotonie"

Points positifs : "Nothing. I was 2 hours early for the flight - it was over sold. They never apologized, they just told me "I didn't have a seat" like it was some how my fault... then sent me to the airport hotel and put me on the next days flight. I realize it wasn't the people at the desks fault and nobody was doing this TO me, but it was just stupid it happened at all. I don't get how they can just screw a whole day for a group of people and not even say "sorry.""
Points négatifs : "They over sold the flight. Eight of us had tickets - I bought mine over a month ago - and they just sold too many seats or had too small of a plane or something. I've NEVER had this happen in 6 years of traveling continually. It's on my short list now of airlines that really just don't care."

Points positifs : "Oui j aime"
Points négatifs : "Oui"

Points positifs : "Cheap fare, no frills."
Points négatifs : "Too hot, crew isn’t friendly (could be cultural difference), jam packed flight with tons of small children so was unlikely to ever be super pleasant."

Points négatifs : "Rude flight attendants and desk staff that were not trained to do check in well. No entertainment available."

Points positifs : "Crew"
Points négatifs : "No way to charge a phone!"

Points positifs : "Very calm, professional and willing to help you enjoy the flight as much as possible. They show true concern and not a detached professional management that you get from most flight attendants of other airlines."

Points positifs : "Seats are delapidated and food is ok!"
Points négatifs : "Crew were very good"

Points positifs : "Meals were pretty good and a screen that had entertainment and could charge the phone. Baggage allowance helpful"
Points négatifs : "Little tight on leg room."

Points positifs : "Les facilités accordés lors du transfert à Addis"
Points négatifs : "Pas de divertissement pour les enfants"

Points positifs : "L'accueil, la disponibilité du personnel et le vol sont très bien."
Points négatifs : "Les vols sont courts, il n'y a donc rien pour divertir les enfants."

Points négatifs : "The crew kept on supplying 3 passengers with beer and wine, who obviously had too much to drink already and were obnoxiously loud and disturbing the flight."

Points positifs : "Direct flight for a good price and great service"

Points positifs : "nothing"
Points négatifs : "comfort of the seats. the made the flight early to 0730 am and still serving lunch at 0830 in the morning. All was bad"

Points négatifs : "No kosher food eventhogh we asked for it"

Points positifs : "The pretty ladies"
Points négatifs : "Lost luggage and horrible food"

Points positifs : "Comfortable, excellent service"
Points négatifs : "Nothing - everything was fine."

Points positifs : "Like the online check in and quick bag drop at the aiport"
Points négatifs : "Food could have been much better with less processed foods"

Points positifs : "USB plug, nice TV/ entertainment"

Points positifs : "The flight was on time. Staff was friendly and accommodating."
Points négatifs : "I couldn't do an online check-in. I got very hungry. We only got one main meal. I will pack more snacks for my return flight."

Points positifs : "L'équipage"
Points négatifs : "On été très en retards de Addis à abuja et arrivé à kano il fallais attendre plus d'une heure."

Points positifs : "Sleeping most of the way"

Points positifs : "Extra comfort and quiet in business class worth cost"

Points positifs : "you r best of the best"
Points négatifs : "stoping in irland only"

Points positifs : "Cost effevtive"
Points négatifs : "Crew being unkind."

Points positifs : "The food was terrible but it was somewhat editable. It could have just been because I was so hungry I could eat anything too."
Points négatifs : "The staff was rude, the boarding was a mess, the cabin was at least a little cooler than previous flight but still very uncomfortable, the amount of announcements was absolutely absurd!!! It was almost an announcement every 15 minutes. And the plane played music (terrible music) for 45 min extremely loud after taking off AND and hour before landing. It was so awful and so loud you couldn't even hear your own entertainment playing from your own headsets. I understand music while boarding and de-planing but there is absolutely no reason to have that playing that long after take off and hat soon before landing."

Points positifs : "Very helpful, attentive and kind cabin staff. New aircraft !!!"
Points négatifs : "Somewhat dirty ( and smelly ) aircraft even though they are a very new fleet. Some seats had strange patches and stains. Overall cabin experience can be improved in terms of hygiene and food quality ( food was mediocre or slightly worse)"

Points positifs : "The crew were very friendly and professional."
Points négatifs : "They lost my bag, there was no announcement that the flight was boarding."

Points négatifs : "My monitor/screen never worked; could never watch a movie despite asking the flight attendants to reset my screen several times. Pretty bad for this 10+ hour flight. I have had much better experiences with crew, staff, friendliness, responsiveness, etc, on almost every other airline."

Points négatifs : "We were delayed for 30 minutes, then for one hour, then they announced a delay for 3 hours. They changed the gate twice and the staff was not communicating what is happening and when we are supposed to board. Also, they did not add my miles for my connecting flight."

Points négatifs : "Ground staff past security at Intl departures were unhelpful and scarce. The gate number on the boarding pass and screen did not coincide. Unlike other airports the screen was not the most recent information. Even when told about the discrpancy and mix up for many passengers, the mistake on the computer was not rectified"

Points positifs : "Crew was nice"
Points négatifs : "It was extremely loud the entire trip and after traveling for more than 24 hours beforehand, it was an extremely uncomfortable trip."

Points positifs : "The crew was nice"
Points négatifs : "My tv monitor didn’t work and my wife’s chair wouldn’t stay reclined"

Points positifs : "Comfy seat"
Points négatifs : "Less salt in the food"

Points positifs : "The Xiamen reps at the SGN airport was insensitive and arrogant. We were not able to board because of a misunderstanding on the China visa-free program. I still fully believe they are wrong. I had to book 2 new one way tickets with China Southern and wait all day at the airport."
Points négatifs : "Helpful, courteous, and well-informed Xiamen representatives."

Points positifs : "I like the web that show me my travel schedules, I don’t need to look for email. But when I check in airport, they ask me flight confirmation number which I don’t know either that number doesn’t indicate. So I hope that you also include flight confirmation number too."

Points positifs : "Crew was very nice and I was happy to get emergency exit row window seat to make the the long flight more comfortable."
Points négatifs : "The food could have definitely been better too many shrimp and fish options even in the morning for breakfast. I was happy there has been a pasta served for dinner otherwise I wouldn’t have eaten the entire flight! Shrimp for breakfast isn’t an option for American folk and the movie selection"

Points positifs : "Great airplane (787 Dreamliner), comfortable seats, lots of meals, free beer and wine. Great ticket price!"
Points négatifs : "The cabin crew did not really understand english. When I asked something, it was clear that they didn't understand. I had to claim my checked bag and recheck it at every flight segment. No ability to select seats unless it was more than 72 hours before departure."

Points positifs : "Staff"
Points négatifs : "Better movies , better vegan food"

Points positifs : "RAS"
Points négatifs : "le transfert vers Tokyo"

Points positifs : "RAS"
Points négatifs : "le transfert vers Tokyo (besoin de sortir de l'aéroport et de ré-entrer)"

Points positifs : "No real problems"
Points négatifs : "Nothing significant"

Points positifs : "Very responsible and kind cabin crew. We were delayed by maybe 8-10 hours because of weather. The crew would have to work all night, but were very kind about the situation."
Points négatifs : "Short flight; so there was no real in-flight entertainment. That's really alright though."

Points positifs : "Everything"

Points positifs : "I liked playing tetris and pacman with a controller that was like that of a console. My flight had a lot of empty seats, and I noticed they staggered the seating so that there was nobody in front of me or behind me. Flight crew was genuinely nice and helpful even though we didn't speak the same language. The little cup holder was actually pretty cool. There even seemed to be ample leg room compared to other Chinese international flights I've been on. I've flown previously with china southern and China eastern, so that is my basis for comparison."
Points négatifs : "They didn't give me boarding passes for both flights (had a long layover in china). Other airlines printed both at the start of trip. This added quite a bit of confusion for me, seemingly unnecessarily. Also, I'm a bit disappointed in their free hotel room deal for long layovers. When I had a long layover previously with either china southern or china easter (can't remember which one), I got my own free hotel room, a free meal, and a free ride to and from the hotel. That was a real perk for my 12 hour layover. The deal with xiaman is you get a free hotel room, but you have to share it with a stranger of the same gender, and you have to pay for taxi to and from the hotel. Although you do supposedly get a free meal, I chose not to take them up on the hotel offer. Instead I took them up on their transfers lounge. This is a dark, quiet room full of dingy, dirty padded chairs and people sprawled out and snoring. I would have stayed more than 15 minutes if there were more phone charging plugs, but instead I went and ate mcdonalds and found a plug in at the kfc. Aside from all that, I would suggest getting some better Hollywood movies to choose from, as xiamen's competition has them beat there as well, in my opinion."

Points positifs : "Nothing"
Points négatifs : "Xiamen reps at KUL didn’t let me board because they said my middle name on boarding pass didn’t match with the name on Chinese transit visa. I got this Chinese transit visa just to transfer because of the airport layout and that part was also didn’t make sense. They didn’t accept my middle “Y” on the boarding pass and it was so much of hassle to argue and finally let me through. Will never fly again on Xiamen."

Points positifs : "The flight is easy to check gave us 23kgs check in luggage 46kgs if u have intl flight. Free hotel with breakfast. Not bad at all."
Points négatifs : "They require us to get the luggage and check in again tomorrow."

Points négatifs : "Why is my passport number wrong?"

Points négatifs : "We meet different problem in this flight. First, the boarding start late and we arrive late more than one hour. They could organize the entrance with range of number. The food was ok, but the beverage is poor, just half glass of wine or juice. no more. one small bottle should be normal fro lunch or dinner."

Points négatifs : "We meet different problem in this flight. First, the boarding start late and we arrive late more than one hour. They could organize the entrance with range of number. The food was ok, but the beverage is poor, just half glass of wine or juice. no more. one small bottle should be normal fro lunch or dinner."

Points positifs : "the order of boarding the plane"
Points négatifs : "food was dry"

Points positifs : "Nothing"
Points négatifs : "Airplane was loud not with crying babies but passengers yelling over one another. Food was mediocre, and plane had no entertainment consoles."

Points positifs : "Clean plane. Left on time. A little more seat room than many other carriers."
Points négatifs : "Poor selection of movies. Want more light comedy"

Points positifs : "Very good service. I have a bad knee and they did a good job of helping. Long layover is ok, they offer free hotel. Side benefit you can be a tourist for a short time."
Points négatifs : "Lounge could be improved. Does not compare to other Airlines Lounges."

Points négatifs : "wrong food?"

Points positifs : "1. Friendly crew and attention 2. Affordable direct flight from LAX to XMN 3. Good timing"
Points négatifs : "1. Seat cushion is too thin, resulting in painful butt after 12-14 hrs flight 2. The in-seat screen doesn't tilt, thus when front passenger reclined seat, the screen is right in front of your face (less than 5-inches). You need to crank your neck down to watch any programming which results in neck pain 3. Entertainment and food have much room to improve"

Points positifs : "Price and flight were great. Communicating was small problem. 5 am arrival nothing open so couldn't change money for food, taxi etc. Finally found an ATM that worked. People used their cell phones to try and communicate."
Points négatifs : "Some obstacles with early morning arrival and communications"

Points positifs : "The flight crew was kind..really hard working.."
Points négatifs : "I was not informed before hand I needed a visa to enter China..Xiamen international airport does not have transit lounge...so leaving on the 6 December from Lax to Xiamen ..I was denied to fly Xiamen so they scrambled last minute an put me on China southern airlines...upon return from Singapore I had to pay for Chinese visa since I was to return through Xiamen...it was a nightmare"

Points positifs : "Nice wide seats, well run flight. Lots of food served, though very mixed quality. The unfortunate experiences described in the negatives of this review, do not repeat on the return flight."
Points négatifs : "In the fine print is the fact that the flight includes a stop in Shenzen. On the outbound flight this was a nightmare experience with Chinese immigration. Exhausted from a 14 hour flight, passengers had their passports taken away; were put through a bizarre 45 minute finger printing process using machines that did not work; and then left to wait for an hour or more with no information. The continuation flight was in another part of the airport - a very long walk; and it turned out not to be at the departing gate that was displayed on the monitors. We arrived at the indicated (wrong) gate with no guidance. Very nearly missed the continuation flight. Once in Xiamen, our arrival was late enough that the second floor of the airport was closed. There were no ATMs on the first floor; no way to get the Chinese cash needed to take a taxi to the airport. Fortunately a kind citizen agreed to exchange some cash, using mental calculations and sign language about the exchange rate."

Points positifs : "entertainment choices were good"

Points négatifs : "They cancelled my ticket I had to purchase my ticket again"

Points positifs : "Crew from lax to xiamen were good they took care of my meal from xiamen to bkk . They offered me their food which was pretty generous of them"
Points négatifs : "I called 24 hrs prior to my flight to ask for Vegetarian meal but that was not available... There was so much problem with food . And the toilets were very very dirty :("

Points positifs : "Seat were comfortable , staff friendly"
Points négatifs : "The long layover"

Points positifs : "crew provide excellent and attentive service. food is good"
Points négatifs : "food could be better"

Points positifs : "Good was pretty good, with snack sandwich between meals. Drinks were offered often."
Points négatifs : "The flight was delayed by 40 minutes."

Points positifs : "I was forced to buy a new ticket home, which made me discover how wonderful Japan Airlines is..."
Points négatifs : "How are these people still in business? The only people answering customer service hotlines were from the main HQ who only spoke Chinese and would immediately transfer callers to a line for “forgeiners” which would just ring awhile and then disconnect. Same thing happened for at least 10 different people stranded by cancelled flights, even had people trying to call for me from the US. A travel agency was able to switch my friends flights, only to be blocked at his gate by an uninformed Xiamen agent saying he needed a visa for his layover in China, ultimately forcing him to buy a whole new ticket. Xiamen never answered, reimbursed, or recitified any of this. On the flight there, flight attendants had attitudes and SMOKED IN AIRPLANE, it STANK like an ashtray!!! And the food was the worst I ever encountered."

Points positifs : "Crews, food. Also Transfer Lounge in Xiamen is a good place without charge."
Points négatifs : "Boarding because we have to take bus at Xiamen airport.Also, security checks at Xiamen are very complicated."

Points négatifs : "XiamenAir lost one of my bags and has still not found it"

Points positifs : "Crew, comfort, food, entertainment."
Points négatifs : "Boarding."

Points positifs : "no regards for customers"
Points négatifs : "no regards for customers"

Points positifs : "I really liked the space in Business and the priority boardings in Asia. Worth every penny. Food was great. A lil slow on serving alcohol though. Very relaxing trip."
Points négatifs : "Not much. Liked I mentioned, slow on serving the alcohol. You have to push to get a drink."

Points positifs : "Crew and staff are professional and worked well together, fairly efficient"
Points négatifs : "Upon landing, there was a problem with airport customs and immigration which prevented the passengers from leaving the plane. Crew needs to be more proactive with (1) passengers getting up too early and blocking the aisle out of turn. An elder woman was trying to get her bags and exit her row and passengers from behind were not letting her collect and exit. I stopped the rude people from the back who were getting off out of turn. Instructions need to be issued, let people get off the plane in orderly fashion. and (2) crew did not inform passengers what was happening with immigration and customs holdings things up until I hit the service button a few times. Tell the passengers what is going on rather than allow tempers to heat up"

Points négatifs : "Xiamen airlines are horrible I will never fly them again. Phillipines airline was excellent"

Points positifs : "Crew was friendly."
Points négatifs : "couldn't book through from Shenzhen yp Guilin. Had to check-in again at Fuzhou and go through security again."

Points positifs : "787 Dreamliner's hardscape was new and clean. IFE was decent but had some anomalies (can't take off of pause unless you shut off screen, select same movie and resume). Food was fairly decent and plentiful. Think a cheap chinese diner & you've got it."
Points négatifs : "Crew was efficient but can't speak Englsh worth a nickel! While I have a limited ability in Mandarin (think 5yo vocab), the announcements in Engrish was almost as bad as some of the translations in many Chinese products. I pity the people who can't understand ANY Chinese: they could not possibly get most of the announcements. They should really get at least 1 FA that can speak and understand English. The signage in Xiamen (I was transiting from LAX to TPE) was amazingly poor and confusing. You basically stumble from 1 floor to another based on the signage. The airport was actually very large for what appears to be a medium size city."

Points positifs : "International carriers kick butt on US domestic carriers. As a A+ SWA traveler, I know my 787s like the back of my hand. Xiamen had a Business class section (small & unfortunately: untested by me). Economy was as expected but imagine getting a Bao (chicken) & packaged fruit, pastries, pickled cucumbers. Hey, beats a pack of peanuts. You could also get a white or red wine (didn't try them) - all for the price of admission. Take that UA, Delta, & AA! Why can't foreign carriers bring their game to the US routes and really give some competition!"
Points négatifs : "No entertainment (there was some fold down screens playing some ads) but the volume was so low that nobody paid any attention to it. At least someone can read a sentence in English (and there were pre-recorded anouncements)."

Points positifs : "Excellent, friendly service on a terrific plane. More leg room than the average (American) airline for a long flight. Had to call Customer Service. They were as helpful as they could be."
Points négatifs : "There was no computer check-in even for people with no bags to check. Long wait on line to check-in. Probably could use more staff at airport. TSA wait that night was also very long. Not Xiamen's fault of course."

Points positifs : "Service in flight was great ! Meals were surprisingly tast and the seatback entertainment was well equipped for the 13 hour journey"
Points négatifs : "Since the airline is so small, they don't schedule agents for check-in prior to a couple hours before boarding. That was a bit frustrating when we wanted to be at the gate early."

Points positifs : "GOOD Service, Great Priceing!!!"

Points positifs : "Price, Opportunity to check out a city I never would have visited while on extended layovers"
Points négatifs : "Lack of English or hard to understand English was a bit difficult to navigate sometimes with the airline and airports (especially I the Xiamen airport) - less of an issue for me because I'm pretty easy going and able to figure out things and plan ahead without many questions to airport or airline staff - but this could be difficult for a large amount of Non-Chinese speaking Americans with a less excited and curious outlook on travel :)"

Points négatifs : "As everyone was lining up at the gate to board, a guy came out yelling at everyone is Chinese. I have no idea what he said but it didn't sound good. We sat on the plane for 1.5 hr waiting to depart. An announcement was finally made that there was some kind of issue with air traffic, we ended up almost 2 hrs delayed. The volume on the media device in front of me was not working. The seats were terribly uncomfortable, my butt was hurting after the first hour."

Points négatifs : "Be careful with this airline if you have connections with them. If you’re delayed and miss your connection, they will not help get you onto another flight. You’ll be stranded. Because of this, I had to spend about $1000 to rebook things when my itinerary fell apart because of this one miss."

Points positifs : "Ease of boarding."
Points négatifs : "Delayed an hour without a notification of how long."

Points positifs : "Crew was very helpful with boarding and very friendly and hard-working."
Points négatifs : "Entertainment system kept resetting duing the first couple of hours during the flight but otherwise was good."

Points positifs : "the flight attendants take a step forward to offer assistance. Very friendly throughout the trip. Seats are slightly roomy than Air Canada planes. Plane has wifi included."

Points positifs : "good seat in business class. Outstanding crew."
Points négatifs : "The food for dinner was tasteless, and the breakfast was incredibly greasy."

Points positifs : "The frights were pretty comfortable. They provided drinks and food in proper time. Crews were very nice."
Points négatifs : "I wanted to gave 5 star if only some of my personal items weren’t missing from checked in luggage."

Points positifs : "Front cabin business class"
Points négatifs : "Aircraft not clean, very filthy, food very poor, entertainment almost non-existent"

Points positifs : "clean cabin, nice service, smooth connection"
Points négatifs : "some of the crew didn't understand English very well, not much movie choice on board"

Points négatifs : "Sièges trop étroits impossible de manger si le siège devant est baissé"

Points positifs : "Friendly and very helpful staff, varied and comprehensive entertainment"
Points négatifs : "No special boarding for business class, bus was overcrowded"

Points positifs : "Airline staff at the airport were super nice and helpful"
Points négatifs : "They airline can’t add your TSA pass to the boarding pass Food is definitely not as interesting compare to other flights even though mine was only rice and beef and nothing Asian."

Points positifs : "Nothing"
Points négatifs : "Poor service during checkin in and in air. Bad IFE system. No one spoke English. No wonder it has to sell its ticket very cheap."

Points négatifs : "If there was a serious typhoon and it is not possible to fly, the airline could just cancelled flight time and could reschedule for us, not just holding people more than one day at the airport. Food they served was terrible and how the crew is announcing to update the possibility of flying and to start boarding was horrible since they always announced only in Chinese. THERE WERE NOT ONLY CHINESE THERE."

Points positifs : "The staff in the airplane very polite"
Points négatifs : "I did tell the lady in the boarding area in la that we have limited time to cacht the other conection fly to phuket from chengdu. She ignore us and say we have enough time. Of course we miss the fly because a delay in migration in China. And this was a ticket of the same Airline. No one help us and even speak english. We were stuck in china for 24 hours and the staff in the airport threat us like homeless. It was worst experiencie of my life"

Points positifs : "Our flight to phuket went off without a hitch. The plane was a little cramped but it wasn’t terrible for the price we payed"
Points négatifs : "On our return flight, we arrived at the airport to the airline telling us that we were not allowed to board our flight because we didn’t have a visa for our layover. It had not been made clear by the agency that this was a requirement and so we never looked into it. We just assumed we would be able to stay in the airport for the duration of our layovers. We were forced to book and alternate and very expensive flight. Not pleased. Will not be using again."

Points positifs : "The crew was good - very attentive. The plane itself was a nice new 737 - very clean."
Points négatifs : "The business class lounge was not good. All they served was warm soft drinks and beer. Waited on the business class van for 30 minutes while everyone else went to board the plane which I found odd. Chengdu airport has 175 gates yet we still have to get on a van and board the plane on the tarmac which is odd. No wine in business class which I thought was odd too. Food wasn't god, but I am used to that."

Points négatifs : "No hotel was provided for 24 hour stay.It is mentioned on their website to provide hotel for trips from Yvr"

Points positifs : "Airline personnel very helpful. Plane was clean."
Points négatifs : "Finding China Eastern in very large terminal. Almost no signs in English."

Points négatifs : "Our flight time was moved up by an hour, and we weren’t notified so needless to say we missed out flight and two night of hotel accommodations that were paid for and went unused as well as having to spend additional money to make new hotel accommodations."

Points positifs : "The food"
Points négatifs : "I would like to try first or business class"

Points négatifs : "We spent 2 hours at the check in because China eastern changed our connecting time and we were going to miss our flight. The food was terrible, they lost my husbands luggage. We are on our honeymoon and he has no clothes. And they put us up in a very dirty hotel."

Points positifs : "I had no issues. It arrived early."

Points négatifs : "4 comsecutive delays !!!!!"

Points négatifs : "Delayed !"

Points positifs : "nothing"
Points négatifs : "delays and lies..."

Points négatifs : "My stuff was stolen from the outer compartment."

Points positifs : "One membre of the crew"
Points négatifs : "No veg meal"

Points positifs : "Good food and servir of the crew."
Points négatifs : "Problems to check in, long lines to aboard."

Points positifs : "Good leg room. Okay meals. The price is good..."
Points négatifs : "Some flights have personal movie screens while other flights have communal screens that just show funny cat videos over and over again, then movie trailers. On the longer flights that really gets old. There was an entire section of the plane where no one bought seats because they were too expensive. After take-off people wanted to move into those seats to sleep but the stewardesses said that we would have to pay 1000 CD for the honor to use those seats...these were the same seats that we were in just a bit more in the front of the plane....people were pissed. These were not 1st class seats.... Uncertain if I would use this airline again...."

Points négatifs : "When we were checking in at the China Eastern ticket counter in MANILA, The customer service rep left the counter to talk to the supervisor. She didn't say anything to us until I asked if there was a problem. She explained what the problem was and said everything was ok., but never told us that our flight schedule was changed in Shanghai. We didn't realize until we arrived in Shanghai and they were rushing use to get to the boarding area. We were suppose to have a 10 hour layover. Airline moved our flight up to 10:45 am from 8:00pm. I am 67 years old. My body doesn't want to run anymore. Wasn't happy."

Points positifs : "The food was good and the entertainment console had plenty of options to stay entertained."
Points négatifs : "There was no way to select a seat and I was given a middle seat. This made for a very long flight since I usually prefer an aisle seat so I can get up and stretch my legs often. The person on the aisle was sleeping for most of the flight and I didn't want to disturb her so I could get out. I know the best seat assignments are probably given in order of check-in but I also wasn't allowed to check in online. Since my flight was delayed getting into LA, I was one of the last people checked in for the flight and that may be why I was given a middle seat. One other note about the flight... I was unable to hear the flight attendant making the announcements, so maybe something was said about needing to fill out an arrival card for the checkpoint. I assumed that since I was just connecting through and not actually staying in China, that I did not need this card. Needless to say, I didn't find out I needed this card until I waited in line and got to the checkpoint officer. It was not a huge problem for me since I had a lengthy layover in Shanghai, but if I had had a shorter layover, I could have missed my next flight because of this delay."

Points négatifs : "I have reserved the seats, but at check in desk, there was no information about it. I don't know what happened to my reservation."

Points négatifs : "Takeoff delayed by 5 hours. Airlines managers have to be upfront about the cause of delay. Do not make excuses. The immediate truth will serve you well. In this case was it in fact air traffic control saying fog on the ground making landing dangerous. The $20 food voucher help a little."

Points négatifs : "I couldn't use my phone on the plane even in airplane mode."

Points positifs : "The people are nice and professional. They were very helpful with the needs of the passengers"
Points négatifs : "The flight was delayed almost 5 hours causing me to miss a very important business meeting. This happened to me going to Lhasa as well as returning to Chengdu."

Points positifs : "Nothing"
Points négatifs : "Terrible service, 8 hour delay at the terminal before check in, they wouldn't tell us why our flight was delayed, didn't give us a new time, and we didn't know when the flight would be open to check in since they didn't announce anything or try to help us in any way. No sense of tourism industry, zero English, and ride personnel."

Points positifs : "I really liked the decor of the aircraft, the crew team, the temperature and the cleanliness, the hot rolls and soft butter!"
Points négatifs : "The food was NOT that great, but decent."

Points négatifs : "May be I could not buy as I was in China. My credit cards did not pass."

Points positifs : "Despite the late arrival of the inbound aircraft, the bus boarding was efficient and we were ready to go fairly swiftly. The seats were quite comfortable for a short flight, it was a visibility newish B737-800 aircraft. The food was bland and flavourless, but they did serve fruit and Haagen Dazs"
Points négatifs : "Again the food was basic apart from the ice cream. The entertainment came in the form of pop down screens that just played a Chinese drama. The single most frustrating thing about flying any Chinese airline though is the blanket ban on all mobile phones during the flight, even in flight mode. A imbisilic and embarrassingly outdated rule that is clearly one of the many achievements of the CCP. Wake up and join the rest of the world!"

Points négatifs : "Also delayed an hour leaving."

Points positifs : "boarding was good staff was nice`"
Points négatifs : "food sucked ' lack of legroom"

Points positifs : "Good price, nice staff"
Points négatifs : "It's always the same food and just one served beef rice! It would be nice if they could vary the food menu."

Points positifs : "It's easy to give China Eastern such a great review when you have such a low bar with the U.S. domestic airlines. Even so, I thought that the crew was very nice, the food was pretty good, and the entertainment offered was varied enough for all tastes."
Points négatifs : "Unfortunately, there is no app for the airlines, at least that I could see, in English, thus I couldn't check-in prior to arriving at the airport."

Points négatifs : "Kolkata to Kunming flight was delayed and we missed the connection for LAX. It was very frustrating to secure rescheduled flights. Had to go back and forth between counters and staff. Also, we were transpacific passengers to and from North America. Per CE website carry on weight limit is 10 kg. Both at Kunming and Kolkata we were forced to limit carry on weight to 5 kg. This is very much disruptive."

Points négatifs : "The food for the two leg of the flight is the same. The inflight screen showed the same gag show"

Points positifs : "There was No WiFi so I was great full that there was at least some movies and television show's to keep me entertained on my 20 hour flight."
Points négatifs : "We boarded the plane on time around 11am only to sit on the tarmac for over 4 hours!! It was a nightmare knowing that we were stuck on that plane for 20 hours! 2 of your flight attendense split on me. One being coke and one being water which made my 20 hour flight very uncomfortable on two occasions. The food was good awful. There were no alcoholic beverages or coffee for that matter."

Points positifs : "Crew was nice. Flight was an hour late getting off the ground."

Points positifs : "Cheap, ontime and good."
Points négatifs : "there wasnt anything particularly annoying or to be disliked"

Points positifs : "Accommodated me nicely."
Points négatifs : "Nothing."

Points positifs : "I liked that the crew was attentive to our needs."
Points négatifs : "I wish we had more snacks offered"