Trouvez des vols pas chers avec Air China

DENIED TO BOARD

Points négatifs : Hi, I would like to file for a full refund for the flight which I purchased. Upon arriving at the ticketing counter at LAX, I was denied my boarding pass with the reason that I needed a transit visa. I did not need a transit visa as I hold a Malaysian passport. The ticketing agent was being unprofessional and told me to walk to the Eva air counter to purchase another ticket if I so desperately want to leave. I purchased a business class ticket and was being treated really rudely. I have contacted Air China customer service but they are not responsive or helpful in any way. I showed them the China embassy website stating that I do not need a transit visa and they called me the next day saying they are willing to reschedule my flight for another $700. I would like a full refund for the ticket I purchased. Thanks, Sue

Worse Airline, Ever.

Points positifs : The price.

Points négatifs : Flight delayed over 40 hours, in China! Nothing anyone can do about it. Totally got screwed by Air Gina. Almost missed the wedding I was officiating. Worse part is that Kayak has no customer service number to call for help. Never again. If that wasn't enough, they lost a bag on my return flight. Pay the extra money and get treated like a human being.

I did not allowd to boarding since FlightNetwork wrong booking

Points positifs : I did not allowd to boarding and Air China tell me that FlightNetwork did not book the ticket for me when I arrive airport.

Points négatifs : Is this Your service? Can I have a compensation as I have to buy another ticket and lost one day?

Pathetic. Shouldn't even bother with international flights.

Points positifs : Nothing.

Points négatifs : The flight was delayed so late that I missed my international connecting flight home despite leaving a four hour gap. The inflight service was pathetic. The food was atrocious, the media system was broken, there was not wifi, and they did not allow the use of cellphones the entire duration of the flight even in airplane mode. The ground staff was completely unhelpful. I was barely able to secure an alternative flight home after about a half hour of negotiating. I don't think I could have got the flight at all had I not spoke Chinese. None of the other foreign nationals were able to get a new flight. The flight they put on back home had to stop in Hawaii and cost me a good extra 8 hours. I got home 12 hours later than I had anticipated. I am filing for compensation. What a joke. Air China shouldn't even both with international flights if all their domestic flights are delayed and they are barely able to help customers speaking their native language (to say nothing of English).

Far below par

Points positifs : Nothing in particular.

Points négatifs : Air China does not offer wifi on international flights. They also do not allow the use of cell phones during the entire flight, even if they are airplane mode. Their selection of movies was okay, but the archaic screen and audio system yielding a barely visible / audible mess that ruined the experience. The touch screen had lost most of its sensitivity and had to be operated by a remote that was falling apart. The inflight meal was absolutely revolting harkening back to the days when airline food was a complete joke. They only thing they really did right was not delaying the flight. I wasn't so lucky on my return flight...