Avis des utilisateurs
NOTE GLOBALE
7,3
Bien
Basé sur 27 avis
Note générale
7,6
Embarquement
7,5
Confort
7,5
Équipage
8,0
Divertissement
6,6
Repas
7,2
Infos Firefly
| Code IATA | FY |
|---|---|
| Itinéraires | 24 |
| Itinéraire le plus populaire | Kuala Lumpur Aéroport Sultan Abdul Aziz Shah à George Town Aéroport international de Penang |
| Aéroports desservis | 11 |
| Aéroport le plus populaire | Kuala Lumpur Aéroport Sultan Abdul Aziz Shah |
Commentaires récents
- Tous les avis
- Positifs
- Neutres
- Négatifs
-
7,6
Convenient no frills trip
Points positifs : Check in and immigration was quick. Flight was on time
Points négatifs : Even though there plenty of seats available, the auto seat allocation put another passenger next to me.
avis de
-
2,0
Points positifs : None
Points négatifs : Flight delayed 1 hour and 50 minutes. Even my inbound flight also delayed one hour.
avis de
-
5,3
Points négatifs : Flight delayed by an hour
avis de
-
8,0
Points positifs : Flight was on time, friendly attendants.
Points négatifs : Check-in took forever, another line should have been opened. Very little legroom on the plane.
avis de
-
10,0
Points positifs : Friendly flight attendant.
Points négatifs : Announcement at the airport is unclear
avis de
-
8,0
Firefly Penang to Phuket
Points positifs : Very always at check in but all very relaxed. Only gave 3 for food as we'd asked for pot noodle (Rm3) only to be told they had no hot water. Not serious & we didn't use their entertainment. Otherwise all good & would recommend
avis de
-
7,6
Late take off on both sectors
Points positifs : Ease of boarding and disembarkation T2 arrival in SIN Online check in
Points négatifs : Needed to re check in in SIN, even on a same day flight Flight was late for both sectors SZB-SIN-SZB
avis de
-
2,6
Fail
Points positifs : The staff has no personality and no working knowledge of how customer service is supposed to be. I booked this as Malaysia Airlines and even though it's operated by Firefly, it should've recognized my priority status with OneWorld.
avis de
-
2,0
Firefly canceled my flight and didn't notify me
Points positifs : There was one local manager who smiled a lot and tried to promise things that it turned out he wasn't allowed to promise while his airline was screwing me.
Points négatifs : International travelers, check and recheck your flight. Firefly canceled my flight "several weeks ago", according to them, didn't notify me by phone or email despite the fact that they admitted they had both on file, didn't refund the money to my credit card until the day before departure so i had no idea of the change, and then provided no help whatsoever when i arrived at the airport and the flight didn't exist anymore.
avis de
-
5,6
Ms Lelle
Points négatifs : Hot in the plane upon boarding
avis de
-
10,0
Perfect experience!
Points positifs : Everything was smooth and easy. Check-in line was short, the whole airport experience was quick and easy. Flight was smooth, comfortable, staff was so friendly. When I checked in for my flight in Penang, the girl who helped me, Kay, was the most friendly help I've ever had.. She offered me a great seat and was patient and friendly when I requested to be moved around. She made conversation while we waited for the system to finish, and had a huge smile the whole time. She set the time for the whole airport and flight experience, and had me smiling the rest of the day. If there's a way to tell her bosses - she is a gem, hang on to her! I'm looking forward to my next trip on firefly!
Points négatifs : Boarding was delayed a bit, but flight took off within a few minutes of schedule, so no real problem!
avis de
-
3,6
Flight was delayed no ground staff bother to infor
Points positifs : the flight attendant on board was lively in making announcements!
Points négatifs : Flight was first brought forward by 30 mins. Arrived on time at the gate, but actually it's delayed by 15 mins from the original time. So in total delayed about 50 mins from brought forward time. NO ground staff at the gate bothers to inform us. Flight status screen shows "Callng", when approached, ground staff just replied "not yet" in a bad manner. Terrible ground service.
avis de
-
6,0
Points positifs : On time
avis de
-
2,0
Points positifs : Aucun
Points négatifs : Notre vol a été retardé de 1 heure et 50 minutes. Même mon vol retour a été retardé d'une heure.
avis de
-
5,3
Points négatifs : Notre vol avait été retardé d'une heure
avis de
-
8,0
Points positifs : Notre vol était à l'heure et le personnel sympathique.
Points négatifs : L'enregistrement a duré des heures. Très peu de place pour les jambes dans l'avion.
avis de
-
10,0
Points positifs : Sympathique hôtesse.
Points négatifs : Déclaration à l'aéroport n'est pas claire
avis de
-
5,6
Mme Lelle
Points négatifs : Chaude en avion à bord
avis de
-
3,6
Le vol a été retardé, aucun personnel au sol n'a pris la peine d'entrer
Points positifs : le préposé aux vols à bord a été animé pour faire des annonces !
Points négatifs : Le vol a été avancé pour la première fois en 30 minutes. Arrivé à l'heure de la porte, mais en fait il est retardé de 15 minutes de l'heure d'origine. Donc, au total, le retard a été d'environ 50 minutes par rapport au temps d'avance. Pas de personnel au sol à la porte d'embarquement pour nous informer. L'écran d'état du vol affiche « Callng », lorsqu'il est approché, le personnel du sol a simplement répondu « pas encore » de manière incorrecte. Service au sol horrible.
avis de
-
6,0
Points positifs : Le séjour
avis de
-
10,0
Points positifs : Friendly flight attendant.
Points négatifs : Announcement at the airport is unclear
avis de
-
10,0
Perfect experience!
Points positifs : Everything was smooth and easy. Check-in line was short, the whole airport experience was quick and easy. Flight was smooth, comfortable, staff was so friendly. When I checked in for my flight in Penang, the girl who helped me, Kay, was the most friendly help I've ever had.. She offered me a great seat and was patient and friendly when I requested to be moved around. She made conversation while we waited for the system to finish, and had a huge smile the whole time. She set the time for the whole airport and flight experience, and had me smiling the rest of the day. If there's a way to tell her bosses - she is a gem, hang on to her! I'm looking forward to my next trip on firefly!
Points négatifs : Boarding was delayed a bit, but flight took off within a few minutes of schedule, so no real problem!
avis de
-
10,0
Points positifs : Sympathique hôtesse.
Points négatifs : Déclaration à l'aéroport n'est pas claire
avis de
-
7,6
Convenient no frills trip
Points positifs : Check in and immigration was quick. Flight was on time
Points négatifs : Even though there plenty of seats available, the auto seat allocation put another passenger next to me.
avis de
-
8,0
Points positifs : Flight was on time, friendly attendants.
Points négatifs : Check-in took forever, another line should have been opened. Very little legroom on the plane.
avis de
-
8,0
Firefly Penang to Phuket
Points positifs : Very always at check in but all very relaxed. Only gave 3 for food as we'd asked for pot noodle (Rm3) only to be told they had no hot water. Not serious & we didn't use their entertainment. Otherwise all good & would recommend
avis de
-
7,6
Late take off on both sectors
Points positifs : Ease of boarding and disembarkation T2 arrival in SIN Online check in
Points négatifs : Needed to re check in in SIN, even on a same day flight Flight was late for both sectors SZB-SIN-SZB
avis de
-
8,0
Points positifs : Notre vol était à l'heure et le personnel sympathique.
Points négatifs : L'enregistrement a duré des heures. Très peu de place pour les jambes dans l'avion.
avis de
-
2,0
Points positifs : None
Points négatifs : Flight delayed 1 hour and 50 minutes. Even my inbound flight also delayed one hour.
avis de
-
5,3
Points négatifs : Flight delayed by an hour
avis de
-
2,6
Fail
Points positifs : The staff has no personality and no working knowledge of how customer service is supposed to be. I booked this as Malaysia Airlines and even though it's operated by Firefly, it should've recognized my priority status with OneWorld.
avis de
-
2,0
Firefly canceled my flight and didn't notify me
Points positifs : There was one local manager who smiled a lot and tried to promise things that it turned out he wasn't allowed to promise while his airline was screwing me.
Points négatifs : International travelers, check and recheck your flight. Firefly canceled my flight "several weeks ago", according to them, didn't notify me by phone or email despite the fact that they admitted they had both on file, didn't refund the money to my credit card until the day before departure so i had no idea of the change, and then provided no help whatsoever when i arrived at the airport and the flight didn't exist anymore.
avis de
-
5,6
Ms Lelle
Points négatifs : Hot in the plane upon boarding
avis de
-
3,6
Flight was delayed no ground staff bother to infor
Points positifs : the flight attendant on board was lively in making announcements!
Points négatifs : Flight was first brought forward by 30 mins. Arrived on time at the gate, but actually it's delayed by 15 mins from the original time. So in total delayed about 50 mins from brought forward time. NO ground staff at the gate bothers to inform us. Flight status screen shows "Callng", when approached, ground staff just replied "not yet" in a bad manner. Terrible ground service.
avis de
-
6,0
Points positifs : On time
avis de
-
2,0
Points positifs : Aucun
Points négatifs : Notre vol a été retardé de 1 heure et 50 minutes. Même mon vol retour a été retardé d'une heure.
avis de
-
5,3
Points négatifs : Notre vol avait été retardé d'une heure
avis de
-
5,6
Mme Lelle
Points négatifs : Chaude en avion à bord
avis de
-
3,6
Le vol a été retardé, aucun personnel au sol n'a pris la peine d'entrer
Points positifs : le préposé aux vols à bord a été animé pour faire des annonces !
Points négatifs : Le vol a été avancé pour la première fois en 30 minutes. Arrivé à l'heure de la porte, mais en fait il est retardé de 15 minutes de l'heure d'origine. Donc, au total, le retard a été d'environ 50 minutes par rapport au temps d'avance. Pas de personnel au sol à la porte d'embarquement pour nous informer. L'écran d'état du vol affiche « Callng », lorsqu'il est approché, le personnel du sol a simplement répondu « pas encore » de manière incorrecte. Service au sol horrible.
avis de
-
6,0
Points positifs : Le séjour
avis de
Statut du vol
Itinéraires proposés par Firefly
Itinéraires populaires
Vol
Origine
Destination
dim.
lun.
mar.
mer.
jeu.
ven.
sam.
D
L
M
M
J
V
S
1433
George Town
PEN
Kuala Lumpur
SZB
1675
Alor Setar
AOR
Kuala Lumpur
SZB
1349
Johor Bahru
JHB
Kuala Lumpur
SZB
2447
Kota Bharu
KBR
George Town
PEN
1153
Kota Bharu
KBR
Kuala Lumpur
SZB
2453
Kuah
LGK
George Town
PEN
2446
George Town
PEN
Kota Bharu
KBR
2452
George Town
PEN
Kuah
LGK
1674
Kuala Lumpur
SZB
Alor Setar
AOR
1348
Kuala Lumpur
SZB
Johor Bahru
JHB
1148
Kuala Lumpur
SZB
Kota Bharu
KBR
1432
Kuala Lumpur
SZB
George Town
PEN
1256
Kuala Lumpur
SZB
Kuala Terengganu
TGG
3132
Kuala Lumpur
SZB
Singapour
XSP
1263
Kuala Terengganu
TGG
Kuala Lumpur
SZB
3131
Singapour
XSP
Kuala Lumpur
SZB
3225
Banda Aceh
BTJ
George Town
PEN
3327
Phuket
HKT
George Town
PEN
2463
Kuantan
KUA
George Town
PEN
1579
Kuah
LGK
Kuala Lumpur
SZB
3224
George Town
PEN
Banda Aceh
BTJ
3326
George Town
PEN
Phuket
HKT
2462
George Town
PEN
Kuantan
KUA
1578
Kuala Lumpur
SZB
Kuah
LGK
Aéroports populaires desservis par Firefly
- Aéroport Kuala Lumpur Aéroport Sultan Abdul Aziz Shah (SZB)
- Aéroport George Town Aéroport international de Penang (PEN)
- Aéroport Johor Bahru (JHB)
- Aéroport Kota Bharu (KBR)
- Aéroport Alor Setar (AOR)
- Aéroport Kuala Terengganu (TGG)
- Aéroport Kuah Aéroport Intl de Langkawi (LGK)
- Aéroport Kuantan (KUA)
- Aéroport Banda Aceh Kuturaja (BTJ)
- Aéroport Aéroport Intl de Phuket (HKT)
Coordonnées de Firefly
- FY Code IATA
- +603 7845 4543 Appeler
- fireflyz.com Consulter
Flightstats.com fournit les données sur les statuts de vols, les annulations, et les retards. Les données de Flightstats peuvent ne pas être exactes. Veuillez toujours confirmer les informations indiquées ici directement auprès de votre compagnie aérienne.