Avis des clients
Note globale
6,6
Bien
Basé sur 15 avis
Note générale
7,1
Embarquement
7,0
Confort
7,1
Équipage
7,4
Divertissements
6,0
Restauration
6,7
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Avis récents
- Tous les avis
- Positifs
- Neutres
- Négatifs
-
8,0
Firefly Penang to Phuket
Points positifs : Very always at check in but all very relaxed. Only gave 3 for food as we'd asked for pot noodle (Rm3) only to be told they had no hot water. Not serious & we didn't use their entertainment. Otherwise all good & would recommend
avis de
-
7,6
Late take off on both sectors
Points positifs : Ease of boarding and disembarkation T2 arrival in SIN Online check in
Points négatifs : Needed to re check in in SIN, even on a same day flight Flight was late for both sectors SZB-SIN-SZB
avis de
-
2,6
Fail
Points positifs : The staff has no personality and no working knowledge of how customer service is supposed to be. I booked this as Malaysia Airlines and even though it's operated by Firefly, it should've recognized my priority status with OneWorld.
avis de
-
2,0
Firefly canceled my flight and didn't notify me
Points positifs : There was one local manager who smiled a lot and tried to promise things that it turned out he wasn't allowed to promise while his airline was screwing me.
Points négatifs : International travelers, check and recheck your flight. Firefly canceled my flight "several weeks ago", according to them, didn't notify me by phone or email despite the fact that they admitted they had both on file, didn't refund the money to my credit card until the day before departure so i had no idea of the change, and then provided no help whatsoever when i arrived at the airport and the flight didn't exist anymore.
avis de
-
5,6
Ms Lelle
Points négatifs : Hot in the plane upon boarding
avis de
-
10,0
Perfect experience!
Points positifs : Everything was smooth and easy. Check-in line was short, the whole airport experience was quick and easy. Flight was smooth, comfortable, staff was so friendly. When I checked in for my flight in Penang, the girl who helped me, Kay, was the most friendly help I've ever had.. She offered me a great seat and was patient and friendly when I requested to be moved around. She made conversation while we waited for the system to finish, and had a huge smile the whole time. She set the time for the whole airport and flight experience, and had me smiling the rest of the day. If there's a way to tell her bosses - she is a gem, hang on to her! I'm looking forward to my next trip on firefly!
Points négatifs : Boarding was delayed a bit, but flight took off within a few minutes of schedule, so no real problem!
avis de
-
3,6
Flight was delayed no ground staff bother to infor
Points positifs : the flight attendant on board was lively in making announcements!
Points négatifs : Flight was first brought forward by 30 mins. Arrived on time at the gate, but actually it's delayed by 15 mins from the original time. So in total delayed about 50 mins from brought forward time. NO ground staff at the gate bothers to inform us. Flight status screen shows "Callng", when approached, ground staff just replied "not yet" in a bad manner. Terrible ground service.
avis de
-
6,0
Points positifs : On time
avis de
-
8,0
Firefly Penang to Phuket
Points positifs : Very always at check in but all very relaxed. Only gave 3 for food as we'd asked for pot noodle (Rm3) only to be told they had no hot water. Not serious & we didn't use their entertainment. Otherwise all good & would recommend
avis de
-
7,6
Late take off on both sectors
Points positifs : Ease of boarding and disembarkation T2 arrival in SIN Online check in
Points négatifs : Needed to re check in in SIN, even on a same day flight Flight was late for both sectors SZB-SIN-SZB
avis de
-
2,6
Fail
Points positifs : The staff has no personality and no working knowledge of how customer service is supposed to be. I booked this as Malaysia Airlines and even though it's operated by Firefly, it should've recognized my priority status with OneWorld.
avis de
-
2,0
Firefly canceled my flight and didn't notify me
Points positifs : There was one local manager who smiled a lot and tried to promise things that it turned out he wasn't allowed to promise while his airline was screwing me.
Points négatifs : International travelers, check and recheck your flight. Firefly canceled my flight "several weeks ago", according to them, didn't notify me by phone or email despite the fact that they admitted they had both on file, didn't refund the money to my credit card until the day before departure so i had no idea of the change, and then provided no help whatsoever when i arrived at the airport and the flight didn't exist anymore.
avis de
-
5,6
Ms Lelle
Points négatifs : Hot in the plane upon boarding
avis de
-
3,6
Flight was delayed no ground staff bother to infor
Points positifs : the flight attendant on board was lively in making announcements!
Points négatifs : Flight was first brought forward by 30 mins. Arrived on time at the gate, but actually it's delayed by 15 mins from the original time. So in total delayed about 50 mins from brought forward time. NO ground staff at the gate bothers to inform us. Flight status screen shows "Callng", when approached, ground staff just replied "not yet" in a bad manner. Terrible ground service.
avis de
-
6,0
Points positifs : On time
avis de
Suivi des vols
Itinéraires proposés par Firefly
Itinéraires populaires
Vol
Origine
Destination
dim.
lun.
mar.
mer.
jeu.
ven.
sam.
D
L
M
M
J
V
S
2169
Alor Setar
AOR
Kuala Lumpur
SZB
2142
Johor Bahru
JHB
Kuala Lumpur
SZB
1005
Kota Bharu
KBR
George Town
PEN
2067
Kota Bharu
KBR
Kuala Lumpur
SZB
2055
Langkawi
LGK
Kuala Lumpur
SZB
1002
George Town
PEN
Kota Bharu
KBR
2209
George Town
PEN
Kuala Lumpur
SZB
3572
Singapour
SIN
Kuantan
KUA
3516
Singapour
SIN
Kuala Lumpur
SZB
2164
Kuala Lumpur
SZB
Alor Setar
AOR
2147
Kuala Lumpur
SZB
Johor Bahru
JHB
2240
Kuala Lumpur
SZB
Kota Bharu
KBR
2054
Kuala Lumpur
SZB
Langkawi
LGK
2208
Kuala Lumpur
SZB
George Town
PEN
3525
Kuala Lumpur
SZB
Singapour
SIN
2100
Kuala Lumpur
SZB
Kuala Terengganu
TGG
2101
Kuala Terengganu
TGG
Kuala Lumpur
SZB
3400
Banda Aceh
BTJ
George Town
PEN
3401
George Town
PEN
Banda Aceh
BTJ
1015
Langkawi
LGK
George Town
PEN
1014
George Town
PEN
Langkawi
LGK
3547
Ipoh
IPH
Singapour
SIN
3573
Kuantan
KUA
Singapour
SIN
3546
Singapour
SIN
Ipoh
IPH
3605
Phuket City
HKT
George Town
PEN
3604
George Town
PEN
Phuket City
HKT
Aéroports populaires desservis par Firefly
- Aéroport de Kuala Lumpur Abdul Aziz Shah (SZB)
- Aéroport de George Town Penang International (PEN)
- Aéroport de Singapour Changi (SIN)
- Aéroport de Kota Bharu Pengkalan Chepa (KBR)
- Aéroport de Johor Bahru Sultan Ismail Intl (JHB)
- Aéroport de Alor Setar (AOR)
- Aéroport de Kuala Terengganu Sultan Mahmood (TGG)
- Aéroport de Langkawi (LGK)
- Aéroport de Ipoh (IPH)
- Aéroport de Kuantan (KUA)
- Aéroport de Phuket City (HKT)
- Aéroport de Banda Aceh Blang Bintang (BTJ)
Coordonnées de Firefly
- FY Code IATA
- +60 3 7840 4241 Appeler
- fireflyz.com Consulter
Flightstats.com fournit les données sur les statuts de vols, les annulations, et les retards. Les données de Flightstats peuvent ne pas être exactes. Veuillez toujours confirmer les informations indiquées ici directement auprès de votre compagnie aérienne.