Points positifs : Nothing about the experience was good.
Points négatifs : Pick up of the car was a nightmare. Spent over an hour in line and took a total of two hours to complete the rental. Really messed up our day plans and even missed a reservation. They didn't honor the prices that were online and we had to pay more for the rental insurance in the office. The EZ Pass wasn't activated and they didn't bother to tell us. The whole experience was unpleasant.
Points positifs : They didn’t have a car for me at all nor did they help me to find another option.
Points négatifs : Not taking my reservation in the first place. Assistance finding another reservation and price matching the original booking at another local Hertz.
Points positifs : Nothing. Hertz did not have an available car from me at the location my reservation time, even though I made AND PAID FOR the reservation in advance. The location not only ran out of cars hours before my reservation, but they did not think to even call me to tell me that they will not be able to honor my reservation. I had to commute almost two hours to reach the Hertz location. I only found out AFTER reaching the Hertz location that my reservation would not be honored. The location also refused to assist me with my dilemma. I am STILL actively trying to get my money back for a service they refused to provide.
Points négatifs : Confirm the location will have a car when a reservation is made in advance. I made the reservation over a week in advance. There is NO REASON AT ALL for Hertz to not have a car ready for me when I arrived.
Points positifs : They did not have a car available to honor reservation!
Points négatifs : Having a car available to rent!
Points positifs : Easy pick up and drop off
Points négatifs : Car wasn't cleaned, tires had low pressure, car didn't come with a full tank of gas, Bluetooth wasn't working properly all the time.
Points négatifs : It would have been great to the ez pass included in the car. Can you please make that possible. Thank you.
Points positifs : Brandon was really great and helpful!
Points négatifs : It's really hard to find the kiosk - specific directions inside the garage would have been more helpful
Points négatifs : They charged me $200 for unknown reason. Still in the process of getting my money back.
Jersey city - HERTZ
Points positifs : Car in good condition. KIA SOUL.
Points négatifs : Requested car drop off in Edison - which was rejected. I had to go all the way from Edison to Jersey City and come back by train to Edison. Very high insurance fees !!
Points positifs : Fast pickup and drop off
Points négatifs : Without notice the car that was reserved, and paid for, was rented to someone else because we were late for the appointed pickup time.
Points négatifs : I reserved and intermediate size car and they only had compact vehicles. The car I was given only had an 1/8th a tank of gas.
Great Service Great Car
Points positifs : Dana was excellent! Great customer service! The car was right up front and ready to drive off. Great condition, easy process. Staff was really friendly :)
Chez Hertz, une voiture de location à Jersey City coûte en moyenne 68 € par jour.
Économique (Chevrolet Spark ou similaire) est la catégorie de voiture la plus réservée chez Hertz à Jersey City.
Hertz possède 3 succursales à Jersey City. Consultez notre carte des succursales Hertz pour trouver celle qui vous convient le mieux.