Avis des clients
Note globale
5,2
Correct
Basé sur 163 avis
Note générale
5,5
Embarquement
5,6
Confort
5,1
Équipage
6,3
Divertissements
3,9
Restauration
5,1
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Avis des voyageurs pour Hi Fly
Avis récents
- Tous les avis
- Positifs
- Neutres
- Négatifs
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4,3
Absolutely Not Worth my Money
Points positifs : The crew was kind and helpful. The flight went smoothly and we arrived safely at our destination.
Points négatifs : Incredibly old aircraft - there were no personal televisions, and I was on a 10-hour flight. Entertainment scored 0/5 stars. XL is also the only airline I’ve traveled on that weighed my carry-on baggage, and gave me a difficult time because it wasn’t under 5 kilos. Check-in scored 1/5 stars. I had to pay what I feel is an unreasonable amount to have a dietary restricted meal (vegan), whereas this is free on most other airlines I have traveled on. Even though I paid the vegan meal fee, XL still did not provide me a vegan snack about two hours before landing. They said that wasn’t included, just the “vegan dinner” without any additional snacks, even though all other airlines take my diet into consideration throughout the whole flight, not just dinner time. Meal scored 1/5 stars. XL upcharged for everything, including blanket/pillow care package, any cold beverage that wasn’t water, and snacks that weren’t “included” in the meal - all of these items are usually included in the ticket price of any 10-hour long flight. Overall, negative to mediocre experience at best. I will not be booking with XL again. Not worth my money or time.
avis de
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2,6
Points positifs : Landing at LAX
Points négatifs : The boarding process was so unorganized, which made the flight over an hour late leaving. The televisions did not work. And only played two movies, on an 11 and a half hour flight. no refreshments were offered to be purchased, nor was food. Before landing the crew hurried and delivered food, at the last hour before landing. The plane had a sour smell to it
avis de
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3,6
Points négatifs : The comfort is minimum, food is not good.
avis de
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2,0
This airlines scams people out of money
Points positifs : Nothing
Points négatifs : They denied boarding to at least 11 Americans in spite of the fact that there was more than 2.5 hours prior to departure. I'd get into the details more but I don't have time for this. Just avoid. Unprofessional, rude, and they don't have any presence at CDG. Garbage airlines
avis de
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4,3
Get what you pay for
Points positifs : The price was nice, they do give you a snack and dinner, with complimentary water throughout the trip. Flight attendant gave me medicine after I had a really bad headache towards the tail end of the flight which was really sweet.
Points négatifs : The seats weren’t as comfortable as previous long distance flights I’ve attended plus in-flight entertainment was minimal. There was complete disorganization during boarding, and lines got confusing. It’s a cheap flight so not much was expected though!
avis de
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2,0
Points négatifs : I found it very lacking in everything. the entire experience was awful.,Just from offering us minimum information on the status of our plane , as it turned 2am in the morning ...we were not any information. quality, the plane was dirty , one of our seats did not recline, and our TVs did not work, and the staff seemed to all have an attitude. I won’t be flying again with Norwegian
avis de
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3,0
Poor Experience
Points positifs : 1. Flight attendants: they were nice, amicable and doing everything possible to keep us pleased with the poor circumstances your organization put them. They were able to keep the pent up anger passengers had at bay with their professionalism. Besides that there is nothing that would make any traveler with me that paid as much as I did (over $700 one way from BCN to Oakland) “oh that was nice”.
Points négatifs : In my notes below, I will give a perspective with a friend that was traveling at the same with me but with Delta. He paid less money for the same travel, at the same time, from the same airport. 1. Boarding: repeated delays waiting in a section of the airport that is not air conditioned left us all tired and sweating with heat. Mind you, the gates are in a section with all glass walls, and there is the summer heat outside. Friends that took another airlines in another section of the airport and who paid less had air conditioning in their section of the airport. And they were boarded on-time. 2. Onboard: while onboard, we had to wait for at least an hour in the runway with no air conditioning in the plane that made it even more hot and sweaty than in the airport. At lease we could walk around or get on our WiFi in the airport. Our friends on delta had air conditioned plane, with gogo WiFi that took off on time. Ours felt like an old third world bus where everyone was sweating fanning themselves with whatever they had. It was smelly. 3. Entertainment: there in-flight entertainment devices do not work. They say they do, but they don’t. Information in them says the plane is owned by a Nigerian company. The flight info was wrong. At the end of our flight, we found out that there were iPad devices. That info was not given to us and no one knew until almost at the end of our flight. Our counterparts in delta had intuitive inflight entertainment with a selection of movies and tv shows. 4. Food: food was decent. No complaints. They was it was served was a little tacky as they poor flight attendants were going away by seas reading a list of names to give the same food to everyone. It felt like a cheesy nightclub entry list process. I honestly thought anyone in the plane deserved to eat for what they went through, and no list was necessary for that. 5. Cabins: the way the airlines separated services between different cabins was by taking away basic amenities to the economy section as opposed to adding more amenities to the premium sections. We love Norwegian, we use it all the time. But we can’t imagine how you partnered with such airlines that does not live up to your level. Overall experience was very poor and I don’t know how we can recoup anything from this...
avis de
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4,0
Not true Business class trip
Points positifs : Flight attendant tried her best
Points négatifs : Poor food and drink(a red and white wine choice; no other alcohol) The food was worse than I’ve gotten in economy; A heated up boxed dinner...no outlet for phone or computer; my seat was broken and a replacement was not offered. No overnight kit. To drink, just apple juice, orange juice water ant the 2 wine choices. No pillows available, just one thin blanket. During safety talk, spoke of lights on the floor in case of emergency, but this old plane did not even have them; ludicrous that they should mention it when plainly not in existence...
avis de
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3,3
Not so great
Points positifs : Crew was nice, price was good, checking was fast and crew was helpful
Points négatifs : Boarding took forever , security control at the gate as we already passed the security check (totally useless), broken seat, uncomfortable seat, space is not enough as I had to be against the person next to me and not enough room for legs, no screen, food pretty bad as most airlines.
avis de
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2,0
Terrible
Points positifs : Nothing
Points négatifs : Absolutely terrible experience. The airplane was filthy. All the seats were stained and by the end of the flight, there was trash everywhere. No wonder. The service was also poor. We asked for a pillow and the flight attendant couldn’t be bothered. It seemed that they were severely understaffed. Oh and my flight was delayed 2 hours so I missed my connection flight as well. I have never felt compelled to write a review before but I thought that this experience warranted my first. I have ridden pretty much every budget airline and sadly, this flight couldn’t even come close. Will never ride Norwegian again. I am also becoming jaded with Kayaks service
avis de
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2,0
Overall - POOR
Points négatifs : Flew Business from CDG-LAX. My table was broken. They switched me to a new seat that couldn’t recline. Purser said no other seats left. Meanwhile flight crew is taking up 6 indidivual biz class seats! That's like $20,000 worth of profits! When do all 6 crew members needs to sleep at the same time? So for the 12 hour flight, I couldn’t eat, sleep or work properly. Feel ripped off!
avis de
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4,6
Delayed and unapologetic, unresponsive
Points positifs : The staff and plane were nice
Points négatifs : The flight was delayed 3 hours, offered no apologies and didn't allow online check in/seat assignment.
avis de
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4,3
Absolutely Not Worth my Money
Points positifs : The crew was kind and helpful. The flight went smoothly and we arrived safely at our destination.
Points négatifs : Incredibly old aircraft - there were no personal televisions, and I was on a 10-hour flight. Entertainment scored 0/5 stars. XL is also the only airline I’ve traveled on that weighed my carry-on baggage, and gave me a difficult time because it wasn’t under 5 kilos. Check-in scored 1/5 stars. I had to pay what I feel is an unreasonable amount to have a dietary restricted meal (vegan), whereas this is free on most other airlines I have traveled on. Even though I paid the vegan meal fee, XL still did not provide me a vegan snack about two hours before landing. They said that wasn’t included, just the “vegan dinner” without any additional snacks, even though all other airlines take my diet into consideration throughout the whole flight, not just dinner time. Meal scored 1/5 stars. XL upcharged for everything, including blanket/pillow care package, any cold beverage that wasn’t water, and snacks that weren’t “included” in the meal - all of these items are usually included in the ticket price of any 10-hour long flight. Overall, negative to mediocre experience at best. I will not be booking with XL again. Not worth my money or time.
avis de
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2,6
Points positifs : Landing at LAX
Points négatifs : The boarding process was so unorganized, which made the flight over an hour late leaving. The televisions did not work. And only played two movies, on an 11 and a half hour flight. no refreshments were offered to be purchased, nor was food. Before landing the crew hurried and delivered food, at the last hour before landing. The plane had a sour smell to it
avis de
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3,6
Points négatifs : The comfort is minimum, food is not good.
avis de
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2,0
This airlines scams people out of money
Points positifs : Nothing
Points négatifs : They denied boarding to at least 11 Americans in spite of the fact that there was more than 2.5 hours prior to departure. I'd get into the details more but I don't have time for this. Just avoid. Unprofessional, rude, and they don't have any presence at CDG. Garbage airlines
avis de
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4,3
Get what you pay for
Points positifs : The price was nice, they do give you a snack and dinner, with complimentary water throughout the trip. Flight attendant gave me medicine after I had a really bad headache towards the tail end of the flight which was really sweet.
Points négatifs : The seats weren’t as comfortable as previous long distance flights I’ve attended plus in-flight entertainment was minimal. There was complete disorganization during boarding, and lines got confusing. It’s a cheap flight so not much was expected though!
avis de
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2,0
Points négatifs : I found it very lacking in everything. the entire experience was awful.,Just from offering us minimum information on the status of our plane , as it turned 2am in the morning ...we were not any information. quality, the plane was dirty , one of our seats did not recline, and our TVs did not work, and the staff seemed to all have an attitude. I won’t be flying again with Norwegian
avis de
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3,0
Poor Experience
Points positifs : 1. Flight attendants: they were nice, amicable and doing everything possible to keep us pleased with the poor circumstances your organization put them. They were able to keep the pent up anger passengers had at bay with their professionalism. Besides that there is nothing that would make any traveler with me that paid as much as I did (over $700 one way from BCN to Oakland) “oh that was nice”.
Points négatifs : In my notes below, I will give a perspective with a friend that was traveling at the same with me but with Delta. He paid less money for the same travel, at the same time, from the same airport. 1. Boarding: repeated delays waiting in a section of the airport that is not air conditioned left us all tired and sweating with heat. Mind you, the gates are in a section with all glass walls, and there is the summer heat outside. Friends that took another airlines in another section of the airport and who paid less had air conditioning in their section of the airport. And they were boarded on-time. 2. Onboard: while onboard, we had to wait for at least an hour in the runway with no air conditioning in the plane that made it even more hot and sweaty than in the airport. At lease we could walk around or get on our WiFi in the airport. Our friends on delta had air conditioned plane, with gogo WiFi that took off on time. Ours felt like an old third world bus where everyone was sweating fanning themselves with whatever they had. It was smelly. 3. Entertainment: there in-flight entertainment devices do not work. They say they do, but they don’t. Information in them says the plane is owned by a Nigerian company. The flight info was wrong. At the end of our flight, we found out that there were iPad devices. That info was not given to us and no one knew until almost at the end of our flight. Our counterparts in delta had intuitive inflight entertainment with a selection of movies and tv shows. 4. Food: food was decent. No complaints. They was it was served was a little tacky as they poor flight attendants were going away by seas reading a list of names to give the same food to everyone. It felt like a cheesy nightclub entry list process. I honestly thought anyone in the plane deserved to eat for what they went through, and no list was necessary for that. 5. Cabins: the way the airlines separated services between different cabins was by taking away basic amenities to the economy section as opposed to adding more amenities to the premium sections. We love Norwegian, we use it all the time. But we can’t imagine how you partnered with such airlines that does not live up to your level. Overall experience was very poor and I don’t know how we can recoup anything from this...
avis de
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4,0
Not true Business class trip
Points positifs : Flight attendant tried her best
Points négatifs : Poor food and drink(a red and white wine choice; no other alcohol) The food was worse than I’ve gotten in economy; A heated up boxed dinner...no outlet for phone or computer; my seat was broken and a replacement was not offered. No overnight kit. To drink, just apple juice, orange juice water ant the 2 wine choices. No pillows available, just one thin blanket. During safety talk, spoke of lights on the floor in case of emergency, but this old plane did not even have them; ludicrous that they should mention it when plainly not in existence...
avis de
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3,3
Not so great
Points positifs : Crew was nice, price was good, checking was fast and crew was helpful
Points négatifs : Boarding took forever , security control at the gate as we already passed the security check (totally useless), broken seat, uncomfortable seat, space is not enough as I had to be against the person next to me and not enough room for legs, no screen, food pretty bad as most airlines.
avis de
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2,0
Terrible
Points positifs : Nothing
Points négatifs : Absolutely terrible experience. The airplane was filthy. All the seats were stained and by the end of the flight, there was trash everywhere. No wonder. The service was also poor. We asked for a pillow and the flight attendant couldn’t be bothered. It seemed that they were severely understaffed. Oh and my flight was delayed 2 hours so I missed my connection flight as well. I have never felt compelled to write a review before but I thought that this experience warranted my first. I have ridden pretty much every budget airline and sadly, this flight couldn’t even come close. Will never ride Norwegian again. I am also becoming jaded with Kayaks service
avis de
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2,0
Overall - POOR
Points négatifs : Flew Business from CDG-LAX. My table was broken. They switched me to a new seat that couldn’t recline. Purser said no other seats left. Meanwhile flight crew is taking up 6 indidivual biz class seats! That's like $20,000 worth of profits! When do all 6 crew members needs to sleep at the same time? So for the 12 hour flight, I couldn’t eat, sleep or work properly. Feel ripped off!
avis de
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4,6
Delayed and unapologetic, unresponsive
Points positifs : The staff and plane were nice
Points négatifs : The flight was delayed 3 hours, offered no apologies and didn't allow online check in/seat assignment.
avis de
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