Avis des utilisateurs
Note globale
6,6
Bien
Basé sur 1 129 avis
Embarquement
7,1
Confort
6,6
Équipage
7,4
Divertissement
5,5
Repas
5,8
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Infos Jetstar Japan
| Code IATA | GK |
|---|---|
| Itinéraires | 34 |
| Itinéraire le plus populaire | Fukuoka à Tokyo Narita |
| Aéroports desservis | 15 |
| Aéroport le plus populaire | Tokyo Narita |
Commentaires récents
Avis des clients
112
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78
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2,0
Points positifs : I did not use this flight
Points négatifs : This flight was one of my flights going back to LA from Japan. But They canceled the flight suddenly and so my whole trip was cancelled without notifications and booked me on other flights (which was scheduled 2days later) but I didn’t receive any call or emails or anything. I bought this tickets through KAYAK (budget air) and Even kayak (budget air)did not send any emails or notifications. Budget air account page showed I didn’t have any flights in the future and that was really confusing. I noticed this cancellation on the day I was supposed to leave. I actually think notifying customers regarding flight cancellation or changes was KAYAK’s (budget air) responsibility because I bout tickets through them and they knew the flight changes. I found out the flight operating by Jet star was cancelled by myself and called customer center. Jetstar customer Center call charges expensive but always busy and they make you wait so long with charging. I was able to manage my trip eventually but this experience was very frustrating. the airflight company and this KAYAK should work more cooperatively for customers.
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6,0
Points positifs : Ticket price was cheap.
Points négatifs : Offer same price for check-in luggage at counter as when booking. Super long lines to check in, open service desk earlier.
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7,3
Points négatifs : Free water
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6,3
Points positifs : It got be from A to B
Points négatifs : Offer at least water for free. Provide something to entertain people. A lot of turbulence that seem to be manageable but it was not at the time.
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8,0
Points positifs : Extra legroom in the emergency exit row
Points négatifs : Couldn’t recline my seat
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2,0
Points positifs : Nothing
Points négatifs : I paid $170 for the ticket then at the counter they tell me to pay $240 for the baggage worst customer service 2 hours late, no water just bad, really bad
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7,0
Points négatifs : At narita airport to go through security if you are going to want any food. There is one small concession that doesnt have much of anything.
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8,0
Points positifs : Polite crew
Points négatifs : Uncomfortable seats
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6,0
Points positifs : The pilot was increíble
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5,0
Points négatifs : Not charging $45 for carry-ons over 7kg
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8,0
Points positifs : Flight was quick.
Points négatifs : The seating was uncomfortable.
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10,0
Points positifs : Staff processed us through quickly
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9,5
Points positifs : The crew was nice. the room temperature is fine
Points négatifs : increase the thickness of the lower back of the seat.
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7,0
Points positifs : I felt nice! I love it.
Points négatifs : Beter services.
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10,0
Points positifs : Clean new plane.
Points négatifs : Need to sell alcohol onboard.
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2,0
Points positifs : Horrible flight, worst flight of my life.
Points négatifs : Crew was horrible; can’t speak English, rude, have no idea how to treat customers.
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6,3
Points négatifs : The flight wasn’t on time and overly turbulent. Very nice staff
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4,0
Points négatifs : Almost one hour late in take off.
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2,0
Points positifs : I booked an round flight ticket but when I went to get on the return flight jet star didn’t have my booking
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9,0
Points positifs : Good flight. Was totally on schedule. Not a lot of people on board. The crew was pretty nice, especially considering there was only one "gaijin" (aka me). Jetstar being a low cost company don't expect too much. But it is a very short flight.
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9,0
Points négatifs : There wasn’t a lot of room at the gate, but that’s not really a complaint. Everything was very smooth and efficient.
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2,0
Points positifs : Nothing
Points négatifs : Checkin process a mess, held passengers bag for lithium batteries when they had been taken out already, happened to 4 different passengers. Arbitrary enforcement of luggage rules and 7kg for total carryon is ridiculous. Not worth the hassle for any cost.
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2,0
Points positifs : Not much
Points négatifs : Completely disorganized, inconsistent and policies oddly enforced. My carryon which was ok to bring to Tokyo was flagged saying it was too large. Carryons total weight limitation was 7kg including everything you are carrying which was enforced arbitrary. Little common sense used.
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8,4
Points positifs : The leg space
Points négatifs : Free water or tea
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9,5
Points positifs : Best cabin crew of several recent flights worldwide. Excellent blend of steely determination to get the regulatory and safety job done, with an exceptionally gentle smiling presentation. Jetstar should be proud of that particular crew. Best ever iron fist in velvet glove.
Points négatifs : Just be aware that extra legroom on emergency exit rows, comes at the cost of non-reclining seat.
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5,5
Points positifs : The seats on the plane
Points négatifs : The representative was making an announcement in Japanese. I approached the representative to ask what was said. I wasn’t acknowledged in any way. Didn’t look up and say anything. So I asked her in my raised voice as she was walking away and that’s when she said one minute. I thought it was very rud
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8,0
Points positifs : It's a budget airline. There was nothing remarkable (one way or the other).
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8,3
Points positifs : Crew
Points négatifs : Water?
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5,0
Points négatifs : When I asked for something the crew responds
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6,6
Points positifs : It was very affordable
Points négatifs : The prices for the luggage’s were very high and you could only take 7 kg as a carry on and no luggage’s, and it costs me 140,000 yen and my friend 250000 yen to check in luggage’s which is more than taking the train or the regular airlines.
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6,0
Points positifs : Seats were comfy. Cabin crew were very friendly.
Points négatifs : Checkin was a nightmare. Almost 2 hours in line just to drop baggage and complete checkin .
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8,8
Points positifs : Everyone was nice and the trip was great.
Points négatifs : The person making the announcements was saying the English parts very fast and it was hard to understand them. For the first time ever while flying I felt that I could not understand what was being said.
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4,5
Points positifs : That the flight was not cancelled.
Points négatifs : I know that flight delays are unplanned events but, i this flight delay has ruined my plans for my weekend in Nagoya.
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10,0
Points positifs : Everything
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3,5
Points négatifs : Jetstar system was down and could not check in online. The line up to get boarding pass was long and it did delay the flight by an hour.
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10,0
Points positifs : The flight was so swift and relaxing, check in was also a very easy stress-free process.
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3,5
Points positifs : crews at the counter were horrible and the flight was delayed
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10,0
Points positifs : Flight was cheap and left on time
Points négatifs : Provide at least water
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3,5
Points négatifs : Delayed flight
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4,5
Points négatifs : Flight was delayed missed connection. Took very long time for oversized luggage.
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0,0
Points négatifs : It ended up being cheaper and way more comfortable to take the train. Train was amazing highly recommend. Wifi was on fleek seats way bigger
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2,3
Points positifs : Price was ok, but they then charge you for every little thing.
Points négatifs : They would make long announcements in Japanese, most of the time followed by a 2-word translation in English, if they translated at all. We brought drinks on the plane which were then taken by the crew before takeoff. Seats were very uncomfortable and I could feel the knees of the person behind me.
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4,0
Points positifs : Crew did their jobs well.
Points négatifs : Jetstar shouldn’t have a printout saying BOARDING PASS when it’s not the boarding pass. Also the whole idea of showing your ticket once you m have entered the plane right after you have shown your ticket to get on the plane makes no sense.
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2,0
Points négatifs : I wasted my money
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2,0
Points négatifs : Be more compassionate to your passenger specially when connecting flight lost their luggage
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2,3
Points positifs : Nothing
Points négatifs : Checking process was horrible. Had to wait in 4 seperate lines
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8,0
Points positifs : It was all good except baggage policy.
Points négatifs : Not paying more for the baggage than the ticket.
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8,3
Fantastic budget airline
Points positifs : Although the rows are close, I had plenty of room to my sides because the plane wasn’t full
Points négatifs : The rows are super close. And there is no entertainment at all.
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2,0
Points négatifs : The flight attendants never asked me if I wanted a meal, beverage or snack. Very rude and unprofessional. I had my purse and wallet on my lap. I was seated in the aisle seat. The male flight attendant helps the passenger sitting in the window seat and completely ignored me.
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2,0
Points positifs : Nothing, the flight was terrible the whole time
Points négatifs : Everything, the pilot could not even keep the plane straight
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7,6
Good flight no legroom
Points positifs : Friendly staff and smooth flying
Points négatifs : Had no leg room. I am tall though so it happens
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7,3
Points positifs : Very speedy boarding process. The whole plane was on in about 12 minutes.
Points négatifs : Seats are super close to the seat in front of you. It is a newer plane and didn’t have any charging ports.
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8,0
NOTHING SPECIAL
Points positifs : I was able to use the kiosk to get boarding passes early.
Points négatifs : I didn't like that I couldn't check my bags in when i arrived. What's the point of being early if you can't accomplish all tasks.
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10,0
Good for a quick trip
Points positifs : I like to travel light so the 7 kg weight is not an issue for me
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6,3
Points positifs : The on board staff were very helpful and pleasant!
Points négatifs : We were allowed a carry on bag on our way to Narita. On the way back to Okinawa, they said it was too large (by 1”!) and we had to pay to check it. The flight was not full and there was a great deal of empty space in the overhead bins. I was not happy about this.
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8,0
No frills drama free
Points positifs : On Time KIX Terminal One
Points négatifs : Limited leg rooms Lack of pockets at seat back
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7,0
Food was all Japanese and there was no choice for non Japanese.
Points positifs : Staff kind and courteous
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2,0
MIGHT BE MIGHT LAST JETSTAR FLIGHT
Points positifs : The flight from Manila to Kansai was ok.
Points négatifs : Many things. Extra luggage I’ve paid for wasn’t registered when we checked. Also, Kix and Narita didn’t allow our stroller that is IATA certified to be on hand carry even if it was allowed in our flight outside of Manila.
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7,3
Points négatifs : No pillows on the flight, nothing to eat, was a delay on the flight
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7,0
Excellent
Points positifs : Feel asleep immediately and woke up upon arrival. Efficient and smooth journey.
Points négatifs : Typhoons close to flight path
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Statut du vol
Itinéraires proposés par Jetstar Japan
Aéroports populaires desservis par Jetstar Japan
- Aéroport Tokyo Narita (NRT)
- Aéroport Fukuoka (FUK)
- Aéroport Sapporo Nouvel aéroport de Chitose (CTS)
- Aéroport Osaka Kansai Intl (KIX)
- Aéroport Okinawa Naha (OKA)
- Aéroport Nagoya Chubu Centrair (NGO)
- Aéroport Takamatsu (TAK)
- Aéroport Matsuyama (MYJ)
- Aéroport Kumamoto (KMJ)
- Aéroport Ōita (OIT)
- Aéroport Miyazaki (KMI)
- Aéroport Kagoshima (KOJ)
- Aéroport Nagasaki (NGS)
- Aéroport Kochi (KCZ)
Coordonnées de Jetstar Japan
- GK Code IATA
- 0570 550 538 Appeler
- jetstar.com Consulter
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