Trouvez des vols pas chers avec Jetstar

Points négatifs : Extreme difficulty in check in and bag drop process waited over an hour and combined with security almost missed the flight.

Nothing offered when flight was deterred to another airport

Points négatifs : We were on the tarmak an additional 30 minutes, then in the air for an additional hour due to the weather. It would have been really nice if they had offered us bottled water or something. I was very surprised that even to get water it was a $4 charge. I likely will not be flying Jetstar again. I appreciate a company not nickle and diming with customers.

Points négatifs : Jet star line to check in was very long with only two people working

Points positifs : Nothing.

Points négatifs : Everything. Rude service at the ticketing counter, no electronic check-in with only carry-on bags, limited carry-on weight... The list goes on.

No prewarning about luggage

Points négatifs : I knew I was going to check a bag. Jetstar sent me a text instructing me to check in, which I did. No info about baggage with the check in. Got to the airport and they charged me almost $100 for luggage. If I had prepaid it would have been $30. Staff at checking counter were rude and unhelpful.

Terrible service from Kayak and Jetstal

Points négatifs : Kayak didn’t allow me to add luggage to my booking and forced me to go through Jetstars website and alter my booking. Here, the site only let me add luggage to my trip up. At the airport, completely unaware of the situation, I was made to look stupid then hit with a $60 “amendment” fee. On top of all that, my flight home was delayed an hour. This is the second time in 2 months this flight has been delayed.