Trouvez des vols pas chers avec Jetstar

Points négatifs : They don’t offer refunds only vouchers. That robbery for anyone traveling internationally, they cannot use a voucher in a year

Points positifs : We arrived safely and on time.

Points négatifs : The pricing seems low when purchasing the ticket, but we were charged $45/bag for our carryon bags that could easily have fit in the overhead bins (and on a separate flight with another airline that is what we did). Seems like a money grab to charge for the carryon if it weighs more than 7g or whatever small amount. Just take that cost into account when booking your flight.

Points positifs : Not much

Points négatifs : Remote stand boarding

Points positifs : Both good

Points négatifs : Entertainment

Points positifs : On time arrival

Points négatifs : Horror ale checking and baggage procedure

Points positifs : Price was ok

Points négatifs : Flight was 90 minutes delayed. No updates in terminal. No apologies from crew

Points positifs : The crew were not particularly friendly. They were somewhat abrupt.

Points négatifs : The crew’s attitude to passengers and manner of communication. The flight was delayed by about 20 to 25 minutes but there were no announcements about it or apologies for the inconvenience.

Points négatifs : No leg room.

Points positifs : It is a short trip and it is easy to get on and off the flight without too much hassle. Except when it is raining as you have to walk from the terminal to the plane. No Food or Entertainment is provided as it is such a short flight

Points positifs : Value for money flight.

Points négatifs : Flight running late causing ongoing difficulties later in the evening. Flight crew could have been more aware and in control of rowdy, annoying passengers causing difficulties for others.

Points positifs : Good value flight.

Points négatifs : Flight was delayed and then put into stack in Sydney - but given the Sydney weather over the weekend maybe that was to be expected. Flight crew could be more aware of annoying teenagers and others being disruptive in the cabin and painful for other passengers.

Points positifs : Seats okay but would not recline

Points négatifs : Our flight was delayed because of poor rostering due to one of the crew being out of hours and another crew member had to be brought from Brisbane to Sydney to join the flight. Not very professional in my eyes.

Points négatifs : Boarding was chaotic. They started boarding from the back, which is fine, but never indicated that the forward seats could board and never checked to make sure people were boarding in the proper groups. Terrible process.

Points positifs : No the crew weren’t amazing & the seats were just okay. The flight was pretty full. The guy driving made two safe landings at Avalon

Points négatifs : Jetstar - c,mon, it’s an airborne bus really.

Points négatifs : I had to claim my bag between Jetstar flights and then go through security again to my second leg....I flew from Hobart to Auckland today. So at Melbourne I spent several hours in the process Of going to claim my bag, going through security again and rechecking it. Horror...terrible experience. I will never fly Jetstar again....they do not transfer bags between the flights on their own airlines which I booked under the same ticket.

Points négatifs : Flight cancelled because internet went down on site. However, Virgin Australia and Qantas airlines were able to paper book their passengers and fly to destination. Jet star couldn’t do the same. Even though the internet came back up Jetstar couldn’t complete the passenger flight check in. The Airport staff stated the internet was a risk and instead put 200 people on buses and drove us 5 hours across a 42C desert. Somehow driving across the desert was safer. The icing on the cake was the Internet stayed up for the next hour prior to our bus ride and within the flight crews crew day. So, we could all have flown home with the Jetstar flight crew who actually flew back to Sydney. Yes missed the fireworks and expensive hotel stay on New Years Eve. Finally, Jetstar rebooked is on a flight to Adelaide then to Sydney so we wouldn’t arrive until 945pm. I certainly didn’t appreciate my direct 3 hour flight being turned into a 5 hour bus ride then a 7 hour flight. Oh, please tell them thanks for the piece of cheese and two crackers, apple and apple juice for dinner. What could be done better.....eliminate Jetstar from your list of service providers. Brady Palmerino 858-386-3339

Points négatifs : Choices of food is not much of variety, not of good selection & more so not available when i decided to purchase a small beef pie that is quite costly

Points négatifs : Airline lost our bags on way to Australia so we had to buy extra clothing and personal items while here. Then airline charges us $65 because our bags are overweight with the things we had to buy because of lost bags.

Points positifs : Seat 26A had a faulty back support, with protruding metal spring/wire.

Points négatifs : Better maintenance

Points positifs : Just as same as what I expexted as a LCC.

Points négatifs : Flight was delayed and additional baggage charge was non-refundable.

Points négatifs : plane was over an hr late due to tire needing changing. Staff we unapologetic about it.

Points positifs : no amazing crew and no warm and fuzzies

Points négatifs : Pre bought meals and wasn't permitted hot chocolate for children. Eventually given and nothing said. On the journey over hot choc offered. Not a big deal. I think you fall down in customer service by not supplying a little like coffee and hot choc and a free snack. Possably will avoid flying Jetstar again. Service is paramount. And no entertainment available because it wasnt a long haul just a short haul though international. Mmmmm no to Jetstar i feel. I own a resort and i know what customer service must feel like.

Points négatifs : Flight was canceled.

Points positifs : The crew were friendly and tickets were a great price

Points négatifs : No legroom at all, very cramped

Points positifs : Seats were fairly comfy

Points négatifs : Who eats mandarins on a plane i ask you???

Points positifs : I like the lady who checked me in.

Points négatifs : First of all, your selection of food could be way better. You’re traveling between two places that have extensive access to rice - why is your gluten-free menu so poor? Your airline crew are scary and I’m worried that if there was a true emergency none of them would know how to get us off the plane safely.

Points positifs : Nothing - terrible airline

Points négatifs : In flight entertainment, free water, less strict on carry on weight