Avis des voyageurs
Note globale
7,3
Bien
Basé sur 202 avis
Note générale
7,5
Embarquement
7,6
Confort
7,4
Équipage
8,0
Divertissements
6,8
Restauration
7,1
Infos Kulula
| Code IATA | MN |
|---|---|
| Itinéraires | 14 |
| Itinéraire le plus populaire | Le Cap à Johannesbourg Johannesburg Intl (Jan Smuts) |
| Aéroports desservis | 6 |
| Aéroport le plus populaire | Johannesbourg Johannesburg Intl (Jan Smuts) |
Avis récents
- Tous les avis
- Positifs
- Neutres
- Négatifs
-
9,0
Points positifs : Excellent assistance
Points négatifs : Nothing
avis de
-
4,0
Points négatifs : No window at seat row 11, no warning about this at check-in
avis de
-
2,0
Points négatifs : My ticket was cancelled because Kiwi did not pay the airline. It cost me tons of extra money, and seriously delayed my trip!
avis de
-
3,0
Points positifs : Crew was terrible. Only 2 beverage services in 10 hour flight, and 2 in 8 hr flight. Crew did not respond to call button. Seats smaller than previous flights.
Points négatifs : Iberia messed up my flight from Windhoek to Johannesburg so I could not check in ahead of time or at airport. Stood at British Airways/Iberia desk for 2 hrs until my gate was closing. So I was told only way to get on plane was to purchase another ticket, and then contact Iberia for a refund.
avis de
-
6,0
Checking in
Points positifs : The airport staff went to great length to try and assist me but couldn't due to things not in their control.
Points négatifs : Checking in was a huge hassle as they checked by bags in all the way to Dublin but could only give me a boarding pass for one flight.
avis de
-
8,0
Points positifs : Comfortable plane, excellent feedback from pilots regarding route, changes in altitude etc We had to drop a couple of 1000m to avoid bad turbulence. We were kept in the loop reg what was going on
Points négatifs : Budget travel - so no food, entertainment or the like
avis de
-
2,6
Points négatifs : Flight was 1h 20 min late and everyone in the George area immediately commented that this was entirely normal. Thank goodness I did not have urgent meetings to go to as I would have had to reschedule or miss them altogether.
avis de
-
10,0
Points positifs : Hospitality
Points négatifs : All is awesome
avis de
-
5,3
Points positifs : rien en particulier
Points négatifs : cette configuration en tête bêche est nullisime ! Les repas et les vins vraiment pas brillanst pour une business class comparé à d’autres compagnies.
avis de
-
6,0
Points positifs : Cost and quickness.
Points négatifs : Tiny cramped plane.
avis de
-
4,5
Points positifs : Cost, speed of boarding and un-boarding.
Points négatifs : No baggage on arrival and no warning from the pilot who would of known since no one on the flight got their luggage because they were never loaded.
avis de
-
10,0
Points positifs : The frenlynes
avis de
-
3,6
Points négatifs : Delayed with no communication from the airline
avis de
-
8,0
Straight forward and predictable flight
Points positifs : Attendants are professional in their approach. Flight is typically not on time at arrival (origin) but the Kulula teams are usually able to turn the plane around and be flying back in time to meet their take off times.
avis de
-
8,3
Back in ZA
Points positifs : Hot meal a pleasant surprise.
Points négatifs : One hour delay. One piece of baggage lost, which arrived the next day.
avis de
-
4,0
Baggage stolen again
Points positifs : Relatively quick boarding procedures
Points négatifs : My bag was clearly tampered with as is now the norm when flying domestically in South Africa.
avis de
-
8,3
Bad legspace, good overall
Points négatifs : Limited legspace. I'm tall. Flysafair is better in that regard. They no longer take cash for payment, which could be a pain for some people.
avis de
-
6,3
Points positifs : Quick boarding
Points négatifs : Crying babies
avis de
-
9,6
Points positifs : The staff were fantastic, as usual.
Points négatifs : no complaints
avis de
-
7,3
Points positifs : Lots of leg room
Points négatifs : No complementary food
avis de
-
2,3
Delayed at our expense
Points positifs : Color green is nice.
Points négatifs : Flight delayed multiple times. Nothing complemtry even with long delays. Forced to pay for water. Online extra bag purchase was not working. After calling in, their system was also down. Forced me to pay extra price at the airport.
avis de
-
5,3
Same old
Points positifs : The way to do any flight is to close your eyes and dream of better days. I did just that. I was left alone. That’s all I need.
Points négatifs : Kulula flights have a tendency to run late as the day goes on. And being barked at by ground staff whilst waiting to board is getting too common with Kulula. There’s a way to do things professionally so we don’t feel like we’re cattle being crammed into a pen. The boarding process was cumbersome. Waiting 15 min on an air bridge is not the norm.
avis de
-
6,6
Comfortable flight on time
Points positifs : Boarded on time and for a very full flight without a hitch
Points négatifs : No complaints
avis de
-
2,6
Late, missed connection and Very POOR customer servive
Points négatifs : Missed connection by 3 min due to not booking bags through as they do not have an agreement with SAA. Absolutly no sympathy for $400USD rebooking of flights!
avis de
-
8,4
Great value
Points positifs : Crew was very nice. Boarding/unloading was efficient with both front and rear doors being used, though had to use stairs.
Points négatifs : I couldn't get miles on my American Airlines program, even though they're a partner airline.
avis de
-
4,0
Points positifs : Caring and courteous crew.
Points négatifs : Crampped more than 90mins late -- made me miss the last train and cost me a large taxi fare to get home! Terribly disappointing experience. The morning flight to East London was also over an hour late because (according to the Captain) the aircraft was late in coming out of its weekly service! Hope never having to resort to Kulula ever again!
avis de
-
3,6
No proper communication.
Points positifs : Once the boarding started, it was efficient, and the crew were friendly.
Points négatifs : The flight was delayed twice, and there was a lack of timeous communication around these delays making the process rather inconvenient. The airconditioner aboard wasn't working which made the environment extremely unpleasant.
avis de
-
8,0
On time
Points positifs : Almost only flight of the day on time.
avis de
-
8,0
On time two flights in a row
Points positifs : They can actually be on time. The best way of winning me over. Do as you say.
avis de
-
5,0
Points positifs : Friendly helpful staff
Points négatifs : Being delayed by 5 hours with a baby is not my idea of fun...
avis de
-
2,0
Points négatifs : Always delayed. Again 2 hours. No communication from Kulula
avis de
-
2,0
Points négatifs : Pathetic. 2 hour delay
avis de
-
8,0
Points positifs : Made a plan to have a BA plane ready iso of us having to be delayed. Well done
Points négatifs : Why not have the ladders ready when we arrive from Cape Town?
avis de
-
7,3
Always late
Points négatifs : Late as usual albeit due to weather conditions!
avis de
-
2,0
Bad experiment not BA standerch
Points négatifs : They give my seats to other passengers and the move me and my girlfriend to different plac, although I have been charged for the seats.
avis de
-
8,0
Food
Points négatifs : Except for nuts and regular drinks no food was available that was complimentary.
avis de
-
7,6
Points positifs : Drink Service and lunch
Points négatifs : No air!
avis de
-
2,6
Points négatifs : It was pathetic. Our flight was delayed and we had a connecting flight in Jhb. We were promised we will get priority disembarkment and there will be someone to escourt us through customs. We flight was supposed to land at 6 30 and we had to have boarded our next flight by 7:05pm. To my horrow we landed in Jhb at 7 10. Only got off the plane at 7:15 because the stairs took forever to come. There was no priority disembarkment and there was nobody waiting to escort us through customs and passport control. It was a complete nightmare having to jump queues and running to catch the next flight. Will never fly kulula again .
avis de
-
4,0
Points négatifs : Flight was extremely late. Food was pretty mediocre.
avis de
-
3,6
Points négatifs : Delayed as usual. 1 week. 3 flights. 3 delayed!
avis de
-
3,6
delayed as usual
Points négatifs : knew 24 hours in advance and still no resolve
avis de
-
6,3
Points positifs : Boarding and disembarking the plane using both front and rear doors was fast and efficient. Luggage was retrieved quickly.
avis de
-
10,0
Points positifs : excellent service
Points négatifs : nothing
avis de
-
2,0
Points positifs : nothing
Points négatifs : nothing
avis de
-
3,3
Points positifs : nothing
Points négatifs : nothing
avis de
-
6,0
Points positifs : Short and sweet
Points négatifs : Too short of a flight.
avis de
-
10,0
Great short ride to Durban
Points positifs : With a little tail wind, this flight can be as short as 1.5 hours! Crew was positive and quick with great service. Baggage collected within 20 minutes of landing.
avis de
-
8,0
Flight on time
Points positifs : On time. At long last
avis de
-
2,0
Kulula lies
Points positifs : Flight itself was not bad
Points négatifs : The lead up was poor. Lies were told about delays. Should have departed at 14h35 and eventually only left at 17h24. Due to technical issues and not systems as originally stated. Really!
avis de
-
10,0
kulula is for us!
Points positifs : E very thing, the Super friendly cabin crew,the outstanding friendliness of our wheel chair attendants, the friendly reception at check-in
Points négatifs : Zero,
avis de
-
7,6
Points négatifs : Shuttle to plane stood stationary for 15mins.
avis de
-
10,0
Points positifs : Easy check in
avis de
-
2,0
Bad communication and even worse customer service
Points négatifs : I checked in for a flight and chose my seat, which was no issue until i got to the gate. I was summarily moved 11 rows back without any explanation. normally not an issue, but when i had 1c and wanted needed to get out quickly, you can see the issue. neither the ground staff nor crew were interested in the issues and gave no reason for the move
avis de
-
6,0
Points négatifs : Very sticky, hot inside. Why are SAA passengers flying on Kulula? Baggage collection at carousel was for a SAA flight and a Kulula flight.
avis de
-
2,0
Points négatifs : we did not take this flight due to massive wildfires in Port Elizabeth and the surrounding areas (with 5+ people dead)
avis de
-
2,0
Points négatifs : Because we missed the flight from Johannesburg to port Elizabeth BA cancelled our flight to Durban and we did not find out until we arrived at the airport. We had to book new tickets at the going rate to get on the same flight. BA also told us our other 3 flights had also been canceled. Fortunately Emirates was able to fix those 3 later
avis de
-
8,0
Points négatifs : The delay
avis de
-
4,0
Bagage
Points négatifs : Tampering with my luggage. Bag was opened and lost Deoderant and Contact lenses.
avis de
-
2,0
DID NOT FLY KALULA FLEW BA
Points positifs : N/A
Points négatifs : N/A
avis de
-
10,0
Virgin Atlantic flight was the best
Points positifs : The flight crew were very helpful and insightful. The customer service and willingness to help were incomparable.
avis de
-
9,0
Points positifs : Excellent assistance
Points négatifs : Nothing
avis de
-
10,0
Points positifs : Hospitality
Points négatifs : All is awesome
avis de
-
10,0
Points positifs : The frenlynes
avis de
-
9,6
Points positifs : The staff were fantastic, as usual.
Points négatifs : no complaints
avis de
-
10,0
Points positifs : excellent service
Points négatifs : nothing
avis de
-
10,0
Great short ride to Durban
Points positifs : With a little tail wind, this flight can be as short as 1.5 hours! Crew was positive and quick with great service. Baggage collected within 20 minutes of landing.
avis de
-
10,0
kulula is for us!
Points positifs : E very thing, the Super friendly cabin crew,the outstanding friendliness of our wheel chair attendants, the friendly reception at check-in
Points négatifs : Zero,
avis de
-
10,0
Points positifs : Easy check in
avis de
-
10,0
Virgin Atlantic flight was the best
Points positifs : The flight crew were very helpful and insightful. The customer service and willingness to help were incomparable.
avis de
-
8,0
Points positifs : Comfortable plane, excellent feedback from pilots regarding route, changes in altitude etc We had to drop a couple of 1000m to avoid bad turbulence. We were kept in the loop reg what was going on
Points négatifs : Budget travel - so no food, entertainment or the like
avis de
-
8,0
Straight forward and predictable flight
Points positifs : Attendants are professional in their approach. Flight is typically not on time at arrival (origin) but the Kulula teams are usually able to turn the plane around and be flying back in time to meet their take off times.
avis de
-
8,3
Back in ZA
Points positifs : Hot meal a pleasant surprise.
Points négatifs : One hour delay. One piece of baggage lost, which arrived the next day.
avis de
-
8,3
Bad legspace, good overall
Points négatifs : Limited legspace. I'm tall. Flysafair is better in that regard. They no longer take cash for payment, which could be a pain for some people.
avis de
-
7,3
Points positifs : Lots of leg room
Points négatifs : No complementary food
avis de
-
6,6
Comfortable flight on time
Points positifs : Boarded on time and for a very full flight without a hitch
Points négatifs : No complaints
avis de
-
8,4
Great value
Points positifs : Crew was very nice. Boarding/unloading was efficient with both front and rear doors being used, though had to use stairs.
Points négatifs : I couldn't get miles on my American Airlines program, even though they're a partner airline.
avis de
-
8,0
On time
Points positifs : Almost only flight of the day on time.
avis de
-
8,0
On time two flights in a row
Points positifs : They can actually be on time. The best way of winning me over. Do as you say.
avis de
-
8,0
Points positifs : Made a plan to have a BA plane ready iso of us having to be delayed. Well done
Points négatifs : Why not have the ladders ready when we arrive from Cape Town?
avis de
-
7,3
Always late
Points négatifs : Late as usual albeit due to weather conditions!
avis de
-
8,0
Food
Points négatifs : Except for nuts and regular drinks no food was available that was complimentary.
avis de
-
7,6
Points positifs : Drink Service and lunch
Points négatifs : No air!
avis de
-
8,0
Flight on time
Points positifs : On time. At long last
avis de
-
7,6
Points négatifs : Shuttle to plane stood stationary for 15mins.
avis de
-
8,0
Points négatifs : The delay
avis de
-
4,0
Points négatifs : No window at seat row 11, no warning about this at check-in
avis de
-
2,0
Points négatifs : My ticket was cancelled because Kiwi did not pay the airline. It cost me tons of extra money, and seriously delayed my trip!
avis de
-
3,0
Points positifs : Crew was terrible. Only 2 beverage services in 10 hour flight, and 2 in 8 hr flight. Crew did not respond to call button. Seats smaller than previous flights.
Points négatifs : Iberia messed up my flight from Windhoek to Johannesburg so I could not check in ahead of time or at airport. Stood at British Airways/Iberia desk for 2 hrs until my gate was closing. So I was told only way to get on plane was to purchase another ticket, and then contact Iberia for a refund.
avis de
-
6,0
Checking in
Points positifs : The airport staff went to great length to try and assist me but couldn't due to things not in their control.
Points négatifs : Checking in was a huge hassle as they checked by bags in all the way to Dublin but could only give me a boarding pass for one flight.
avis de
-
2,6
Points négatifs : Flight was 1h 20 min late and everyone in the George area immediately commented that this was entirely normal. Thank goodness I did not have urgent meetings to go to as I would have had to reschedule or miss them altogether.
avis de
-
5,3
Points positifs : rien en particulier
Points négatifs : cette configuration en tête bêche est nullisime ! Les repas et les vins vraiment pas brillanst pour une business class comparé à d’autres compagnies.
avis de
-
6,0
Points positifs : Cost and quickness.
Points négatifs : Tiny cramped plane.
avis de
-
4,5
Points positifs : Cost, speed of boarding and un-boarding.
Points négatifs : No baggage on arrival and no warning from the pilot who would of known since no one on the flight got their luggage because they were never loaded.
avis de
-
3,6
Points négatifs : Delayed with no communication from the airline
avis de
-
4,0
Baggage stolen again
Points positifs : Relatively quick boarding procedures
Points négatifs : My bag was clearly tampered with as is now the norm when flying domestically in South Africa.
avis de
-
6,3
Points positifs : Quick boarding
Points négatifs : Crying babies
avis de
-
2,3
Delayed at our expense
Points positifs : Color green is nice.
Points négatifs : Flight delayed multiple times. Nothing complemtry even with long delays. Forced to pay for water. Online extra bag purchase was not working. After calling in, their system was also down. Forced me to pay extra price at the airport.
avis de
-
5,3
Same old
Points positifs : The way to do any flight is to close your eyes and dream of better days. I did just that. I was left alone. That’s all I need.
Points négatifs : Kulula flights have a tendency to run late as the day goes on. And being barked at by ground staff whilst waiting to board is getting too common with Kulula. There’s a way to do things professionally so we don’t feel like we’re cattle being crammed into a pen. The boarding process was cumbersome. Waiting 15 min on an air bridge is not the norm.
avis de
-
2,6
Late, missed connection and Very POOR customer servive
Points négatifs : Missed connection by 3 min due to not booking bags through as they do not have an agreement with SAA. Absolutly no sympathy for $400USD rebooking of flights!
avis de
-
4,0
Points positifs : Caring and courteous crew.
Points négatifs : Crampped more than 90mins late -- made me miss the last train and cost me a large taxi fare to get home! Terribly disappointing experience. The morning flight to East London was also over an hour late because (according to the Captain) the aircraft was late in coming out of its weekly service! Hope never having to resort to Kulula ever again!
avis de
-
3,6
No proper communication.
Points positifs : Once the boarding started, it was efficient, and the crew were friendly.
Points négatifs : The flight was delayed twice, and there was a lack of timeous communication around these delays making the process rather inconvenient. The airconditioner aboard wasn't working which made the environment extremely unpleasant.
avis de
-
5,0
Points positifs : Friendly helpful staff
Points négatifs : Being delayed by 5 hours with a baby is not my idea of fun...
avis de
-
2,0
Points négatifs : Always delayed. Again 2 hours. No communication from Kulula
avis de
-
2,0
Points négatifs : Pathetic. 2 hour delay
avis de
-
2,0
Bad experiment not BA standerch
Points négatifs : They give my seats to other passengers and the move me and my girlfriend to different plac, although I have been charged for the seats.
avis de
-
2,6
Points négatifs : It was pathetic. Our flight was delayed and we had a connecting flight in Jhb. We were promised we will get priority disembarkment and there will be someone to escourt us through customs. We flight was supposed to land at 6 30 and we had to have boarded our next flight by 7:05pm. To my horrow we landed in Jhb at 7 10. Only got off the plane at 7:15 because the stairs took forever to come. There was no priority disembarkment and there was nobody waiting to escort us through customs and passport control. It was a complete nightmare having to jump queues and running to catch the next flight. Will never fly kulula again .
avis de
-
4,0
Points négatifs : Flight was extremely late. Food was pretty mediocre.
avis de
-
3,6
Points négatifs : Delayed as usual. 1 week. 3 flights. 3 delayed!
avis de
-
3,6
delayed as usual
Points négatifs : knew 24 hours in advance and still no resolve
avis de
-
6,3
Points positifs : Boarding and disembarking the plane using both front and rear doors was fast and efficient. Luggage was retrieved quickly.
avis de
-
2,0
Points positifs : nothing
Points négatifs : nothing
avis de
-
3,3
Points positifs : nothing
Points négatifs : nothing
avis de
-
6,0
Points positifs : Short and sweet
Points négatifs : Too short of a flight.
avis de
-
2,0
Kulula lies
Points positifs : Flight itself was not bad
Points négatifs : The lead up was poor. Lies were told about delays. Should have departed at 14h35 and eventually only left at 17h24. Due to technical issues and not systems as originally stated. Really!
avis de
-
2,0
Bad communication and even worse customer service
Points négatifs : I checked in for a flight and chose my seat, which was no issue until i got to the gate. I was summarily moved 11 rows back without any explanation. normally not an issue, but when i had 1c and wanted needed to get out quickly, you can see the issue. neither the ground staff nor crew were interested in the issues and gave no reason for the move
avis de
-
6,0
Points négatifs : Very sticky, hot inside. Why are SAA passengers flying on Kulula? Baggage collection at carousel was for a SAA flight and a Kulula flight.
avis de
-
2,0
Points négatifs : we did not take this flight due to massive wildfires in Port Elizabeth and the surrounding areas (with 5+ people dead)
avis de
-
2,0
Points négatifs : Because we missed the flight from Johannesburg to port Elizabeth BA cancelled our flight to Durban and we did not find out until we arrived at the airport. We had to book new tickets at the going rate to get on the same flight. BA also told us our other 3 flights had also been canceled. Fortunately Emirates was able to fix those 3 later
avis de
-
4,0
Bagage
Points négatifs : Tampering with my luggage. Bag was opened and lost Deoderant and Contact lenses.
avis de
-
2,0
DID NOT FLY KALULA FLEW BA
Points positifs : N/A
Points négatifs : N/A
avis de
Suivi des vols
Itinéraires proposés par Kulula
Itinéraires populaires
Vol
Origine
Destination
dim.
lun.
mar.
mer.
jeu.
ven.
sam.
D
L
M
M
J
V
S
594
Durban
DUR
Johannesbourg
HLA
493
Johannesbourg
HLA
Le Cap
CPT
603
Johannesbourg
JNB
Durban
DUR
701
Le Cap
CPT
Durban
DUR
456
Le Cap
CPT
Johannesbourg
HLA
102
Le Cap
CPT
Johannesbourg
JNB
702
Durban
DUR
Le Cap
CPT
660
Durban
DUR
Johannesbourg
JNB
910
George
GRJ
Johannesbourg
JNB
501
Johannesbourg
HLA
Durban
DUR
121
Johannesbourg
JNB
Le Cap
CPT
909
Johannesbourg
JNB
George
GRJ
802
East London
ELS
Johannesbourg
JNB
801
Johannesbourg
JNB
East London
ELS
Coordonnées de Kulula
- MN Code IATA
- +27 11 921 0500 Appeler
- kulula.com Consulter
Flightstats.com fournit les données sur les statuts de vols, les annulations, et les retards. Les données de Flightstats peuvent ne pas être exactes. Veuillez toujours confirmer les informations indiquées ici directement auprès de votre compagnie aérienne.