Ramada Plaza Milano

Awful experience with Kayak hotel broker

Points négatifs : I had to cancel my reservation and entire trip to Italy due to my wife requiring back surgery. Because of the hotel broker's extreme non-refund policy, I'm still working on getting a refund after one month of negotiations. Getting airfare refunds for a non-refundable ticket was way easier than this. I was much happier with Kayak linking directly to the airline, hotel, etc. instead of though a third party. Unless they offer a standard 48 hr prior cancellation, I will NEVER use a hotel broker again!