Points positifs : Drop off was super easy. Car was comfortable, clean and in good condition.
Points négatifs : The checkin process was slow and not a friendly worker.
Points positifs : Drop off was great, came out to the car, was pretty prompt
Points négatifs : Pick up was horrible. Well over an hour to get a car
Points négatifs : Car picked up was in poor condition, smelled like mold and cigarettes, axle made noise over potholes, car was not clean.
Many padded Extra charges on the bill
Will not select payless again
Points positifs : Car smelled like smoke, we had a flat tire, windshield wipers did not work at all and neither did the high beams. Customer service wasn’t helpful at all
Points négatifs : Everything
Points négatifs : Shuttle took approximately 45 minutes to pick us up from airport.
The car we rented wasn’t the one we picked online and it smelled like cigarettes.
Points positifs : Fast and easy
Points négatifs : The shuttle and off site location is 15 minute drive from terminal
Points positifs : They weren’t open
Points négatifs : Everything
Points positifs : Nothing the worst experience!!!!
Points négatifs : Everything! You let me book a car for a time that the office was closed. When I called for pick up they told me they will be on their way in 5-10 minutes twice. We waited over an hour, but the office wasn't even open.
Points positifs : If you’re nice to the staff, they’re at least broadly nice to you.
Points négatifs : The franchised location did not have nearly enough staff. The one guy behind the counter was doing his best, but could not take care of all the phone calls and numerous customers inside quickly. They needed another person at the desk. The car also gave a low tire pressure warning immediately upon being turned on for the first time. Their garage tested and gave the tire some air. At the end up the trip the tire ended up going entirely flat, fortunately right outside their drop off point. Would not use Payless again, spend a little more on another rental agency. Payless also has a lot of hidden fees that are not covered when you book online, unlike Hertz and others in my experience.
Points positifs : I waited 30 minutes outside in the heat for the shuttle. When I arrived at Payless office it was full of people. And, one Payless employee! Not enough space to be socially distant. I was getting very anxious as I had travelled for my brother in laws funeral. After 15 minutes of no one had gotten out of there to get a vehicle. I asked the employee how much longer it was going to take explaining that I had an hour drive and the funeral started at noon. He said that there were 8 people in front of me and and it would probably take to noon to get to me. I left in tears, miles from the airport and dragged my luggage to the closest thing I could find, an Enterprise truck rental! I was 45 minutes late for my brother in laws funeral. HORRIBLE EXPERIENCE with Payless! Will NEVER trust them again with my business! It’s not worth it!
Points négatifs : See above...I typed in the wrong spot.
Points positifs : Good fuel effecient cart. Was good once they picked you up, got to the airport and called them, the driver drove right by us and we waited 35 minutes for next driver after 3 calls.
Points négatifs : Pickup. Drop off was great, probably due to a different driver?
Points positifs : the young lady & the NY Giants masked man represent themselves well, and so Payless & Kayak - really worthy of strong confidence, excellent service, great engagement
Points négatifs : for me nothing, the location is great too
Grande (Chevrolet Tahoe ou similaire) est la catégorie de voiture la plus réservée chez Payless à Philadelphie.
Payless possède 2 succursales à Philadelphie. Consultez notre carte des succursales Payless pour trouver celle qui vous convient le mieux.