Réservez une voiture de location chez Enterprise à Philadelphie

Points positifs : No they were not. Very nasty telling me that I could cancel the reservation because I was not in agreement with the surprise $400.00 and 20% deposit required order to rent the car.

Points négatifs : If on the contract it would have informed me about the deposits required. I used a major credit card and was still charged this deposit.

Points positifs : The staff was very good- they were well organized and working hard. There were lots of customers for limited staff. They were efficient and did their jobs well - there was no time for niceties other than polite service. They were inconsistent in enforcing the rule about "only the renter may come in the building". As a result my wife stood in the cold and watched other couples inside who elected not to comply with the stated rules. The car I got was adequate and functioned fine but was quite expensive (modest car- pretty high rate 140/2 days- tiny Hyundai) so it was adequate but not outstanding value. Return process was highly effective with good speed and no glitches. Again-staff is excellent. Overall- competent but modest value and inconsistent adherence to rules.

Points négatifs : Standardize adherence to rules. More staff on busy days. More product selection.

Points positifs : no, they were not helpful and they were misleading. Apparently they required an airline confirmation as we were paying with a debit card. 3 trips walking to the rental building in the rain the story changed slightly each time as far as what was need. never got the car and will certainly let all know that the Enterprise holding rental companies are incompetant.

Points négatifs : FIre the entire staff at the Philadelphia airport and hire a staff of concerned workers who work hard to keep their job and seek improvement, not the type that is hired and they feel entitled.

Points positifs : The staff were decent. they were friendly and somewhat understanding. The car I received was not the car reserved. and the car received had a horrible odor that the staff tried to convince me of cleaning products. IT WAS NOT!!!! and it smelled so bad the whole trip i had to personally buy air fresheners. Literally!!!! and i know some of my stuff smelled like the car after a few hours. NO GOOD!!!!!!!!!

Points négatifs : I asked for a better smelling car before i took it off the lot and they convinced me that the smell would go away. No the smell didnt. Car ran smooth.... also it woulda been nice to have some gas in the car before leaving the lot too.

Points négatifs : Didnt have a car I reserved, only a mini van and at an upcharge

Points positifs : Drop off was fine.

Points négatifs : There were no cars there when I arrived at my scheduled pick up time, and 5 other people waiting for the same reason. After waiting an hour and a half they drove me half an hour away to to a run down, dirty location in Kensington for a car with bird droppings all over and several dents and scrapes.

Points positifs : They washed it

Points négatifs : They only had a pickup truck available