Points positifs : The staff was very helpful.
Points négatifs : When I booked the car online I prepaid for the car rental. Then when I picked up the car I was charged an additional $85 for taxes and fees. This would have been nice to know when I was making the reservation.
Points positifs : The rental car conditions were clean and acceptable
Points négatifs : Customer service representatives at both pick up and delivery were cold, unfriendly, and seemed to make a simple rental experience as difficult as possible. Having just completed a rental with ALAMO, where the service was impeccable (discounted one rental day for car being dirty) there was a dramatic difference in customer service.
Points négatifs : The wife had to buy a bottle of Febreze and little air fresheners for the cars vent the car spelled horrible. The smell was old cigarette smell with covid-19 going on I felt the car should smell a lot cleaner it should have been wiped down disinfected and the smell of smoke should not have been there I hope you didn't break any covid-19 rules that would be a shame if someone got sick
Points positifs : Staff was friendly.
Points négatifs : Car must have been rented to someone with a dog before. Was full of dog hair, and smelled. Our airline cancelled our direct flight out of Newark. They rebooked us on a direct out of JFK -- but Thrifty said they wouldn't waive the change fee for the drop off charge. So much for "we're all in this together" from COVID...
Points positifs : Very friendly staff
Points négatifs : Shuttle could've been cleaner (or newer)
Points négatifs : The only issue we had was a low tire pressure indicator that registered soon after pickup. Thrifty was prepared to replace our rental, but we speculated that frigid temperatures were the cause of the warning. A quick stop for air solved the issue entirely. Perhaps, when temperatures dive suddenly, an all-around tire pressure check might be in order.
Points positifs : Yes. Excellent.
Points négatifs : Nothing! They were great and the car was great.
Points négatifs : Didn’t know it’s NOT at the airport. Wait for shuttle for long long time
Points positifs : everything was good with the car and the service
Points négatifs : I rented the car for $17.47 and added the $11.00 insurance (total $28.47) which you charged me but then the Insurance company also charged me $11.00 , so I was charged twice for the Insurance. Who will give me the $11 back, everyone blames the other one and I think the buck stops here
Points positifs : Most employees were so incredibly friendly and helpful. Shuttle driver (Tyrone?) was a particularly nice guy.
Points négatifs : Only the counter person when we picked up our car wasn’t as friendly. She was efficient and pleasant enough, but stood out because when wasn’t as friendly as her co-workers.
Points positifs : My sales clerk was nice and friendly
Points négatifs : I had a one day (24 hrs) rental in a part of the country with numerous toll roads. I asked for the prepaid EZPASS as part of my rental. However, they charged me for TWO days on the EZPASS, claiming that even though I was only renting the car for 24 hrs, the fact that those hours were spread over two days counted as a second day of rental for the EZPASS. Total b.s....
Points positifs : Nothing
Points négatifs : Counter staff seemed uninterested at best. Gave no instructions or directions for return. Very difficult to return car.
Chez Thrifty, une voiture de location à Philadelphie coûte en moyenne 48 € par jour.
Grande (Chevrolet Tahoe ou similaire) est la catégorie de voiture la plus réservée chez Thrifty à Philadelphie.
Thrifty possède 1 succursale à Philadelphie. Consultez notre carte des succursales Thrifty pour trouver celle qui vous convient le mieux.