Réservez une voiture de location chez Alamo à Philadelphie

Points positifs : There was nothing over and above what was reasonably expected of such a transaction.

Points négatifs : I requested to extend the rental period, however, the customer "service" person stated the rate for the days during the extension was twice the rate I had for the initial rental. He could do absolutely zero, nothing, utterly not empowered as a frontline customer facing representative to even attempt to make it feasible for me let alone achieve "customer delight." When ending the call the representative asked if he could do anything else for me, I responded, "No, your competitor is going to." The representative had no response other than to read the script on his screen and say, "Thank you, have a nice day." A bot has more decision making power and understanding. I went to an Alamo competitor, rented for an extended period of time and started a corporate account with that competitor. And that's how easy it is to loose the lifetime value of a customer. You can do better.

Points positifs : Staff was friendly

Points négatifs : Having a vehicle when arriving Having a vehicle that works Doing oil change instead of having client deal with the light and consistent warning signal Change windshield wiper so i dont have too!!

Points négatifs : Staff was rude when I questioned 50% increase in price versus quote from Kayak.

Points positifs : Not much

Points négatifs : Pick up was ridiculous we had to wait In The rain to be picked up to be taken for our rental car Overpriced for what we got

Points positifs : The drop off was easy

Points négatifs : The car smelled like cigarette smoke the driver side side mirror was malfunctioning

Points négatifs : No one answered when I called to confirm a car was available and no one was at the rental counter when I arrived to pick up the car. Totally unprofessional.

Points positifs : The rental process was fine and quickly done.

Points négatifs : The Rav 4 we rented seemed underpowered and kept dropping into eco mode. The car also smelled a lot of smoke like cigarettes and the wiper blades were worn enough to make driving in rain tough. Not a good value for the cost of $585.