Hôtels à Puerto Ayora

Points positifs: Accueil chaleureux-Emplacement proche du centre-ville-Calme-Piscine agréable-Petit déjeuner copieux-Chambre très spacieuse avec réfrigérateur-Climatisation

Points positifs: Great eating/sitting/pool area, cozy for hang out incl. sun beds and hammocks. Large light room and nice kept bathroom. Free water and coffee. Good value/price level.

Points positifs: Le petit déjeuné était compris et il est très bon.

Points positifs: The staff were very nice and friendly. The location was good and lovely views. Air conditioning worked well. Everything very clean.

Points négatifs: The lighting in our room was very stark. Our parents had warmer fluorescent lightbulbs which were much more comfortable. The coffee was very weak and the breakfast very limited.

Points positifs: Large room and location

Points négatifs: Breakfast was juice and an egg.

Points positifs: Very much enjoyed breakfast as well as the staff at the hotel! Always helpful and kind. Willing to supply everything needed!

Points négatifs: The only complaint would be that the bathroom does not have any moving air which makes it very stuffy within!

Points positifs: We love it being off the busy strip and the breakfast was soo good!

Points positifs: I love this property. I had a private room which was nice and cool upon arrival. Staff gave a tour of the property. Nice pool area and breakfast each day with eggs made per order. I’m a spontaneous traveler at times and I booked an extra night before realizing I wanted to go to Isabela Island. I worked with the staff / main office to not incur any cancellation fees for pushing out a night. They were incredibly kind and understanding. Close to Charle’s Darwin’s research center. I spent 3/4 nights at this property and would return here if I go again. Also as a gym rat.. there’s a CrossFit gym across the street for $5!! Amazing.

Points négatifs: FYI it’s not in the center of Santa Cruz, so you have to walk about 4 mins to the main strip. But that’s not far at all in my opinion. It’s actually nice to get to pass by all the shops / restaurants before heading home.

Points positifs: The lady who checked us in was really lovely and tried her hardest to help us.

Points négatifs: The two rooms we were allocated on the ground floor were awful, very dingy with no working air conditioning in either of them which with the humidity level was not acceptable particularly as it was advertised as having air conditioning. One of them only had windows onto a internal corridor and the other onto a narrow shady walkway. We ended up finding somewhere else to stay as we just didn't feel comfortable staying here.

Points positifs: Comfortable room in a quiet area, only a few minutes walk to the town centre. The staff was very helpful and breakfast ok.

Points positifs: rapport qualité prix.Personnel tres sympa.la piscine un plus tres agrable

Points positifs: Great location, very friendly staff, hot shower and nice outdoor area.

Points négatifs: Rooms are a bit outdated and don’t look great but that doesn’t matter as everything was clean and comfortable. Shower was great. Breakfast could be better.

Points positifs: Le lit et la salle de bain était bien La cuisine du restaurant et l'ambiance Service et personnel agréable

Points négatifs: Premier jour sans pression d'eau ! Internet louche plafond de la chambre craquelé de bout en bout emplacement isolé Prix de la chambre ne valait pas la peine

Points positifs: Très bon petit déjeuner, superbe villa avec jacuzzi et vue sur la jungle, service aux petits soins

Points positifs: Etablissement propre et agréable. Les activités...

Points négatifs: Surtaxe Mon velo n avait plus de frein du tout

Points positifs: The staff was wonderful. Really accommodating and it felt like they really cared. The amount of space in the rooms were great.

Points négatifs: It seems mostly empty of guests. The food is mediocre. The rooms smell of mildew and have mildew on the curtains.

Points positifs: The villa was great, the normal staff is extraordinarily friendly and helpful.

Points négatifs: They didn’t provide an invoice in time, thus I could not get a tax refund. The tours organized by the hotel are just a tourist ripoff. The location is very far away from everything one could visit.

Points positifs: It is a very upscale and classy resort and property, although the weather is basically cloudy and drizzly all day long. It is nice change from Puerto Ayora and closer to the airport, but perhaps not as convenient as one might think because it is remote. The food is very good but it is the only choice. Finally, there are no taxis nearby. The sales staff will offer hotel transfer for $46 per person. This is overpriced. I asked to cancel my transfer and was only offered half of my money back. I feel this is a little bit dishonest and in the long run may work against the hotel. I won't stay here again because Puerto Ayora is a better value. Do yourself a favor and do not book hotel to airport transfer in advance. Instead request a taxi which only cost $25 for up to four passengers. Water taxi is $1 pp and airport shuttle is $5 pp. Taxi option is a much better value. Likewise, do not book any tours in advance -- they are way, way overpriced. Buy your tour for tortoises + lava tunnels in Puerto Ayora for $50 for half day via taxi driver. No need to pay $140 PP for same tour. This is the only lodging in three Galapagos Islands that I do not recommend and endorse. The main problem is not the hotel staff and management. The problem is the dishonest sales staff. I'm unsure whether the owners are behind their policies, but I think they should understand that a 50% "cancellation penalty" and overcharging may ultimately harm their sales.

Points négatifs: The sales staff will offer hotel transfer for $46 per person. This is overpriced. I asked to cancel my transfer and was only offered half of my money back. I feel this is a little bit dishonest.

Points positifs: Amazing villa Nice area to sunbathe Great food Lovely staff Made to feel like an appreciated customer

Points négatifs: Gym could do with updating

Points positifs: Good place t ostay - big and nice rooms with fireplace in it. Staff can make fire.

Points négatifs: Breakfast was poor selection as for hotel of such class. Also dinner was quite expensive as for offered quality

Points positifs: Enjoyed our Preferred Guest upgrade from casitas to villas...especially the fireplace on a damp, rainy night. Our driver/waiter/jack of all trades Gustavo was terrific. The lava tunnels were very cool to see.

Points positifs: The Royal Palms Hotel is in a stunning location in the highlands above Puerto Ayora - a $10 taxi ride from the port. The hotel sits on 500 hectares (over 1000) acres of lush fauna and is even more beautiful than its pictures portray. The entire staff - I mean everyone - is friendly and helpful. The restaurant is charming; all food is fresh, cooked to order, nicely plated and reasonable for a five star location. The grounds are unusually beautiful and fun to explore. They include the most interesting and extensive lava tunnel we visited during our stay on the Galapagos. The hotel provides a hard-hat and assigns a staff member to serve as your guide through the tunnel for an additional fee of five dollars. Our stay was principally for R & R after more than a week of extensive sightseeing throughout the archipelago. However, the hotel would gladly arrange daily or extended visits to other locations on the island, or by boat or plane, to the other islands. Christina Gonzalez, a hotel manager, was off-site when we visited, but had greatly facilitated our entire Galapagos experience prior to our arrival. In summary, the hotel is a gem.

Points positifs: The location was great. If you like to be in town then this hotel is not for you. It is a short taxi to the closes town but the property is awesome and quiet. Great to have quiet after a long tour on the islands. The staff is great! We booked a tour through another venue, the hotel staff called them to make sure we were taken care of. I forgot to arrange pick up but the hotel staff sent a car to pick up the family without me asking them to, just great attention to detail. The staff walks you to your room to insure every thing is perfect. Day one our AC went out so they upgraded us moved luggage into new room. I travel a lot for my job and rarely have a seen such attention from a hotel staff. Thank you for making a wonderful trip that much better. We will return.

Points négatifs: I liked everything.

Points positifs: Le lieu avec un grand jardin, des grands espaces extérieurs, la chambre était vaste

Points négatifs: L'éloignement du site, obligation de prendre un taxi, les renseignements différents du personnel de l'accueil, le petit-déjeuner buffet supprimé en raison du manque de réservation

Points négatifs: Mejor iluminación en el cuarto.

Points négatifs: Les salles de bains n'étaient pas aussi propres que je le voudrais. J'ai dû être déplacé dans différentes chambres parce que le précontrôle de l'eau ne fonctionnait pas dans la salle de bains.

Points négatifs: Aucun égard pour le client. Les chambres ne sont pas inspectées (télé ne fonctionne pas. Tablette cassée. Problème eau chaude , pas de coussins à la piscine) et aucun service en dehors du petit déjeuner. Le m’en foutisme intégral. A ce prix il doit avoir mieux

Points positifs: La situation La piscine, les vélos en prêt, le petit déjeuner Le personnels très gentils et serviable mis à part le gardien de nuit.

Points négatifs: La chambre était très basique, sans deco, sans rien pour occulter la lumière des 6h le matin ( réveil force à 6h) après 2 nuits on nous a installer un black out ( cela aurait été bien de l.avoir sans le demander!) La 3e nuit à été horrible, un client déséquilibré et alcoolisé a crié toute la nuit et claque les portes, il tenait des propos violent et était terrifiant. Malgré 2 demandes :le gardien lui a demandé de rentrer dans sa chambre et de se calmer à 11h, notre 2e demande à 4h du matin ( excédé de ne pas dormir) n.a même pas suscité son déplacement. Le responsable a quand vu que la situation n.etait pas normale a 10h du matin et la police l.a évacué à 12h. 3 mauvaises nuits sur 3: nous étions contents de quitter cet hôtel.

Points positifs: L'hôtel est idéalement situé proche du port. Les plus sont : le petit déjeuner, la piscine et le prêt de vélo qui facilite les déplacements. Les chambres sont de bonnes dimensions et bien équipée. Le mienne commençait à montrer des signes de fatigue (trous, moisissure salle de bain)

Points négatifs: Le seul inconvénient est que certaines chambres donnent à la fois sur la piscine et sur la rue qui sert essentiellement aux taxis. Certaines rues sont en sens unique et celle de l'hôtel donne directement accès au port. C'est une route de retour pour reprendre des clients. Le bruit commence vers 6h00 et se termine vers 23h00. Lors de mon séjours j'ai remarqué que l'hôtel est surtout un hôtel pour les croisiéristes. Ce qui se ressent dans le service à la clientèle. Peu d'informations à donner hormis de vous proposer deux excursions dont la compagnie porte le même nom que l'hôtel.

Points positifs: Beds were comfortable and the room was large. Front desk person was very helpful and knowledgeable. The breakfast food was good and the seating area was nice. The location was good.

Points positifs: L’espace , la piscine, le petit déjeuner, les chambres sont grandes.

Points positifs: The location was great close to the ferry! They had a great breakfast with eggs juice coffee bread fruit meat. Best part was free bikes to ride, we took it to Tortuga bay, saved us some effort in walking there.

Points négatifs: Very little space for a family of 4, no counter top table to keep any of our stuff. NO views atleast we did not get any even though we had asked for, not sure if other rooms had any views.

Points positifs: The price was rather good.

Points négatifs: The standard room (bed in particular) is not very comfortable.

Points positifs: Rooms were well air conditioned and breakfast was fair. It starts early so you have plenty of time to catch your tours. Beds are fairly spacious.

Points négatifs: Staff is super unfriendly and cold, there are no smiles or help to be had here! We felt like we only met glares. Shower is fickle, there is rarely hot water. There is also no security box in the room. Unlike other hotels we stayed at on the islands, there is no water refill station, so you will need to purchase bottled water everyday, which can quickly add up and is (a liter of water is about $1.50), and it’s bad for the environment.

Points positifs: The localization was very good: we had a small market very close, the pier close and several restaurants options; Pool: it has a pool and a hot tub that add a "relax" moment to our trip; Service: they storage our luggage until thew check-in time and as soon the room was ready they allowed us to access the room (1 hour before) Breakfast: really, really good breakfast. Room: good beds, good space and good air-conditioning.

Points négatifs: Travel agency: they have a travel agency that was HORRIBLE with me. A old lady (I don't know her name, she was grey haired) made me fell stupid several times and lied. I got into Ninfa Tours agency and I requested to book two tours and pay with credit card, she was nice and said yes and in the moment I was ready to pay she said the system was "out" and ask me to pay one of the tours in cash. I did it and she said to me to be back by noon to pay in credit card... guess what: the agency was closed in the time she aligned. I did come back several times and every time I found her she was "awkward" and said the system was still out and asked to be back in another time and the store was CLOSED AGAIN. Eventually I gave up, but she lied three times just to not receive this payment through credit card (this is usual in Galapagos). Shower: the heat system is integrated with the hot tub, so many times the water was TOO HOT (burning) and I needed to request to cold down (it takes ~20min). Security: the hotel is always open and with full access for anyone who want to get in. Since the rooms are in the ground floor and with an open window to the shared areas... it makes me fell insecure.

Points positifs: Nous étions un groupe de 11 personnes avec des demandes et des besoins spécifiques (arrivées décalées, gros bagages à garder ...) et l'équipe de l'hotel Ninfa a parfaitement répondu à nos demandes. C'est un sans faute ! Par ailleurs, même si les chambres étaient de qualité / standing différentes, rien à dire sur la propreté, la qualité des literies et des salles de bain. Les parties communes, jardin, piscine, cour d'accueil sont bien décorées et agréables à vivre L’hôtel est très bien situé à proximité du centre ville et du port. Le personnel est accueillant et souriant. Nous sommes ravis de notre séjour à l'hotel Ninfa :-)

Points négatifs: en cherchant bien , tous le personnel ne parlait pas l'anglais ce qui pouvait rendre difficile la communication à la réception mais rien de grave... un petit déjeuner qui peut être amélioré ...

Points positifs: L emplacement Le personnel Grande salle de bain

Points négatifs: Le lit de la chambre double est un peu petit ainsi que la chambre en elle même

Points positifs: Loved the Pool areas

Points négatifs: Room too small

Points positifs: Pool area was nice, breakfast was good and location was central. Entrance to hotel is beautiful with many flowers

Points négatifs: Rooms are small and need update! Lots of construction in the yard

Points positifs: Le cadre général de l'Hôtel est très accueillant, l'espace ouvert pour prendre le petit déjeuner, la proximité du centre ville et des principales attractions

Points négatifs: Un accueil un peu "limite" au niveau humain, la principale préoccupation de notre interlocutrice étant de nous encaisser avant toutes palabres... La même "hôtesse" d'accueil oubliera de nous rendre nos passeports... et c'est la seule fois pendant le voyage que nous nous ferons contrôler par la police touristique sur le port de la ville, pas de chance... Une information erronée concernant le prix du taxi pour retourner à l'aéroport (survalorisé de 60% au profit de l'hôtelier)

Points positifs: Emplacement

Points négatifs: Le personnel peu souriant Chambre sommaire

Points positifs: Un personnel au top du top! Une chambre superbe, spacieuse avec une bonne literie. Une piscine très agréable et un petit déjeuner excellent. Nous reviendrons, encore merci!!

Points positifs: Tres bien placé, a deux minutes du centre à pied. Piscine agreable.

Points négatifs: Petit déjeuner un peu léger.

Points positifs: Very accommodating receptionist. Let us check in early as the room was available.

Points négatifs: Shame they were doing some building work during the day but bad luck on timing I guess.

Points positifs: Excellent location, nice pool area, large and confortable room. Breakfast is tasty.

Points négatifs: No bathroom amenities. No beach towels available.

Points positifs: Ping pong, billiard, pool, good breakfast.

Points négatifs: Slow wifi

Points positifs: Nous avons passé un bon séjour, disponibilité du personnel, belle piscine avec table de billard et Ping pong, la chambre était spacieuse, bon déjeuner également

Points négatifs: Humidité dans la chambre due au climat

Points positifs: Belle piscine et excellente propreté Gentillesse du personnel

Points négatifs: Wifi un peu limite dans les chambres

Points positifs: The location is quiet and an easy walk to restaurants and shops. The pool was an added bonus on a hot afternoon.

Points positifs: We have stayed there for 2 nights， everything was so nice. Great location with short walking distance close to almost everywhere in town; Rooms are extremely clean and peaceful; Facilities are very thoughtful and fullfill with all day service; Front desk is welcoming and helpful. Basically they are the best in town for a boutique hotel could provide, couldn't ask for more!!!

Points positifs: Anna and the other staff great help. Comfy bed. Everything you need

Points négatifs: Nothing

Points positifs: Nice place, friendly reception; roomy with good quality beds; good catering

Points négatifs: Barking dogs

Points négatifs: Price for quality is a bit high

Points positifs: The best stuff I have ever experiance. Best location- 30m from the mid. of the main street and in the begining of the restuarants street.

Points positifs: - l accueil - qualité du lieu, a priori recent, qualité des equipements - propose remboursement tva - notre meilleur logement pour nos 3 semaines en equateur

Points négatifs: rien

Points positifs: I really liked the breakfast, staff, huge bathroom and spacious shower

Points négatifs: N/a

Points positifs: Tres bonne situation. Le personnel vraiment très aimable et serviable. Très bon petit déjeuner. Acceuil très chaleureux. Leur "moto" est "your home in Galapagos", et bien, ils le réussissent très bien!

Points négatifs: La vue de ma chambre n'était pas terrible, mais rien vraiment à Santa Cruz n'est beau, si ce n'est la côte, et l'hotel est dans une rue perpendicularire au port.

Points positifs: Le petit déjeuner

Points négatifs: La salle de petit déjeuner à côté des vos chambres donc si vous voulez dormir après 6 h du matin...c'est pas le Bon hôtel !! Hôtel trop cher ! Vous êtes pas pour vos sous! La vue est minable ..malgré les notifications sur le site internet

Points positifs: The staff was pleasant and informative. All was exactly what the website describes. No hidden surprises. Only negative is there is no elevator and stairs to rooms where a bit much but all else was a great experience.

Points négatifs: Too many stairs. No elevator.

Points positifs: Staff was helpful, full of information, accommodating and pleasant. Staying there was a real treat.

Points négatifs: We only stayed one night.

Points positifs: L'emplacement juste sur l'eau est le point de cet endroit. Douillette jusqu'aux lions de mer et aux iguanes pendant que vous avez un cocktail sur la terrasse. La propriété se sent imbriquée avec la végétation et les roches qui sont fraîches.

Points négatifs: En raison de la fenêtre et de la disposition du sol, notre salle de bain a eu peu de ventilation qui a conduit à un peu d'odeur de moisissure.

Points positifs: Sympathique et serviable. Dans un quartier calme, mais à proximité du front de mer du centre-ville et du centre de recherches de Darwin.

Points positifs: It is a good value considering the limited choices in Puerto Ayora and that the hotel is newer than most.

Points négatifs: The location is not the best, as there is a mini-slum across the street with two or three very poor houses. It is worth noting however, that this did not cause any problem other than visual during my stay.

Points positifs: Breakfast was excellent and staff very friendly

Points négatifs: WiFi connection was not very strong (but found this all over the Galapagos)

Points positifs: Sonia cooked our amazing breakfasts. The food was delicious and the room was very elegant with classical music in the background. There was nothing the staff couldn’t do to please us. We were very impressed with their dedication. The walk to the waterfront was a short one but taxis anywhere in the town cost $1.50.

Points positifs: Perfect all around Jose Miguel and Amy provided excellent customer service Excellent facility !

Points négatifs: Nothing

Points positifs: Super friendly staff, good recommendations on travel agencies and things to do, very clean and safe

Points positifs: The hotel associates were more than welcome to go above and beyond to provide us excellent customer service especially Amy and Jose Miguel

Points négatifs: Nothing

Points positifs: WiFi OK, considering it's not good anywhere on the Galápagos Islands (it's better to buy a SIM card for mobile internet). Difficult to stream video's but steady and good enough for browsing. Rooms were very nice and spacious. Bathroom also spacious and nice. Very friendly hosts!! You can get beach towels, and you can fill up your water bottle at the reception.

Points négatifs: Breakfast was good but could be a bit more diverse. There was a small kitchen in our room (microwave and cooking plate), but no cutlery neither glasses, plates, kitchen utensils, pots, ... Didn't need it so didn't ask for it either (this is just FYI).

Points positifs: The apartment with the kitchen is dated and needs work but the other room that we stayed in was very nice. Their cheapest price rooms are tiny! The staff were great and helped out with whatever we needed. They went above and beyond to ensure our stay was perfect. Thank you Diego.

Points négatifs: The place needs updating and for the amount it charges, I think one expects more.

Points positifs: The rooms & hotel were beautiful. Water taxi was very easy to the central area. Las Grietas was a nice hike from the hotel. It was a little pricey but the views were amazing!

Points positifs: pleasant room, nice outside furniture, excellent housekeeping

Points négatifs: everything to do with the restaurant was below par. Untrained, uncoordinated personnel, talking to each other in loud voices/screaming until 2200 in the evening - bad for someone with room at the ground floor! Busy with each other, not with the (few) guests. Dinner low quality and overpriced: breakfast not at 5* level, and with chaotic service. In the week I was there, Management was invisible, with (restaurant and kitchen) staff clearly unsupervised.

Points positifs: Meals

Points négatifs: Prices

Points positifs: L'emplacement magnifique, la suite spacieuse à la vue extraordinaire. Le personnel charmant. Le petit-déjeuner en terrasse au bord de l'eau avec les otaries, les raies, les iguanes. La plage à 3mm

Points négatifs: Ce bel hôtel déjà très cher, fait payer les serviettes de plage et les masques de PMT. Je trouve ça lamentable. Sans compter le transfert de l'aéroport facturé 90 $, soit plus du double si vous venez en taxi.

Points positifs: Stayed just before corona virus hit Galapagos, Arrived by boat, wanted a couple of days ashore to relax. Great location, away from town, but easy to access with water taxi.Very friendly staff.

Points négatifs: Restaurant service was a bit slow, a very limited menu (before Corona),. The room was clean and comfortable, yet lacking those little details. Toothpaste for us$ 12??

Points positifs: Staff is incredibly attentive Property is constantly being cleaned

Points négatifs: Owner of the property (Mr. Angermeyer) reprimands staff in front of patrons— bad form

Points positifs: Absolutely unique experience right on the waterfront with views in every direction. Sunsets on the top patio were inspiring. Staff went above and beyond to make our stay top notch and the owner even provided us with some amazing history! Snorkeling Las Grietas was beautiful as well and only a short walk away.

Points négatifs: We would have liked to have had more time to spend here!

Points positifs: Location, staff and decor were perfectly acceptable

Points négatifs: The hotel owners had scheduled extensive maintenance work during our stay - we were one of only a few couples staying at the time. The refurbishment was noisy, lasted all day and created clouds of dust which meant the public areas of the hotel were unusable throughout our stay.

Points positifs: Logement super Je recommande

Points positifs: in the hostel we were only for one night. the staff was very friendly and we even spoke in English (which is sometimes a problem with other hostels) helped us to call a taxi to ferry

Points positifs: Great value accomodation. Great hosts. Great location. Thank you

Points positifs: Liked it as much, if not more, during our second stay here. Great value. Great hosts. Thank you.

Points positifs: Accueil Sympathique du propriétaire. Très proche du centre et du port. Propre. Quartier calme. Proximité de l'accès à Tortuga Bay. Lit immense. Frigidaire.

Points négatifs: Pas d'accès à la fontaine à eau en dehors des heures d'ouverture de l'accueil.

Points positifs: The location was excellent. It is a 5 minute walk to the dock and to the Charles Binford kiosks. Our room had a comfortable king sized bed and air conditioning. Rafael, the host, was helpful with information about the area and also sells ferry tickets. It’s a great place to stay.

Points négatifs: Nothing

Points positifs: Location is central

Points négatifs: I arrived and they wouldn’t give me my room because it had two beds and I was only one person. I had paid the full two-person rate for the room and so this explanation didn’t make any sense but the person on duty said it was out of her hands. My reservation was printed out right in front of her but she wouldn’t honor it! Getting to puerto ayora is a big effort for most people and spending my first hour dealing with this totally nonsensical situation and not being able to check in to the room I booked was super annoying and nothing like I’ve ever dealt with before. I booked this place because of its high reviews but this situation was really inexcusable. Solo travelers stay away, I guess.

Points positifs: Not luxury but professional!

Points négatifs: No real breakfast offered

Points positifs: Bon emplacement. Chambre propre et bon équipement

Points négatifs: La clim faisait beaucoup de bruit. La fontaine a eau n'est pas accessible aisément le soir, il faut sonner pour entrer dans l'accueil où elle ce trouve

Points positifs: The staff / owner is lovely. The rooms (and bed) are very large. The location is good

Points négatifs: The wifi is not great, but it isn't good anywhere on the island

Points positifs: The owner was very helpful

Points positifs: The beds were large, the A/C good and we liked the patio in front of our room

Points positifs: They have a kitchen with essentials, hot showers, and free drinking water you can grab with a bottle. The staff is super nice and always willing to give directions, suggestions and accommodate any need. Willmer in the reception was truly a great host

Points positifs: Rooms are huge and very clean. A/C is loud but thank god there is one because it’s incredibly hot. Willman at the reception is great! He gave us great insight of the island, what to see by ourself, what to our to for for. Very friendly, we loved him. The place is extremely clean. There is always someone around cleaning

Points négatifs: Nothing

Points positifs: It was clean and tidy.

Points négatifs: A/C sounded like an outboard motor.

Points positifs: Big rooms

Points négatifs: Hear everything

Points négatifs: Security is very poor in this hostel, so it is very bed hostel from my point of view.There are no lockers.Money were stolen from my backpack. It is located close to the school, so it is noisy during the day.

Points négatifs: Wifi

Points positifs: Personnel cordial. Cuisine avec frigo. Proche du port Bon rapport qualité prix Propreté ok

Points négatifs: Équipement un peu vétuste.

Points positifs: The location is great. It is a nice building.

Points négatifs: The beds were a bit uncomfortable. It was very hot but the air-conditioner sounded like a plane taking off so we couldn't use it. There was a humid smell in the room that the air-conditioner could have improved but it was impossible to sleep with it on.

Points positifs: L'hôtel est idéalement situé, entre le centre ville et le point de départ pour Tortuga Bay.

Points négatifs: De l'extérieur, hôtel a un charme, mais de l'intérieur certaines chambres sont vétustes et avec de gros problèmes d'humidité. Le personnel est souvent absent, et peu enclin à la discussion. L'hôtel reste ouvert toute la nuit, si bien que des personnes en état d'ébriété se sont introduites dans le lobby et on fait du bruit pendant un long moment. En l'absence des gérants qui quittent les lieux à 19h, voire avant selon les jours, difficile d'intervenir.

Points positifs: Very friendly staff always ready to help. Very good location only few minutes from centre and Tortuga beach.

Points négatifs: Au rez de chaussée les chambres sont sans fenêtres.quand il faut chaud (+30 degrés dans l chambre) il faut la clim La climatisation fait plus de bruit qu'un tracteur. Impossible de la laisser plus 10 minutes.elles ont au moins 20 ans. La famille a côté de nous a déménagé le lendemain. Payons 1;ou 2 euros de plus et c'est amorti en 2 ans

Points positifs: Basic accommodation in Santa Cruz just off the central area. Very good value for money compared to other places. Willman was very nice and explained to us what free activities we can do on the island. A pleasant stay on Galapagos.

Points négatifs: None

Points positifs: I really liked this place! The room was really good and very comfortable. There was cleaning every day. There is a place to sit outside of the room, which was good. The staff was really friendly and helpful. Location was very good as well - up to 5 minutes to a see market and 10-15 minutes to the pier.

Points négatifs: I liked everything!

Points positifs: The property itself feels like a little oasis from the relatively busy 'city.' Upon walking in the front gate, you are in a courtyard which has a peaceful garden, 3 comfortable hammocks in which to rest and plenty of other sitting areas. The activity at this property feels like the perfect amount of quiet with just the right bit of life. At night, there were sweet twinkling lights, making the outdoor space inviting even in the evening! The family that owns Lava House is lovely, always someone around willing to help. The cook/cleaner is very sweet as well. The rooms were cleaned daily, beds comfortable, shower water pressure good and plenty of space to spread out a bit. Breakfast was in the 'main house' and was served buffet stye, although eggs were sometimes brought straight to the table. There was hot coffee and juice, fresh local bread, eggs, cheese, meat, granola, homemade yogurt and fruit. The tables were already set when you arrived and it was an extremely pleasant spot to sit and chat and prep for the day! I honestly could not say enough good things about Lava House! We have been traveling for about a year as a family and if every city had a Lava House, I wouldn't complain. If you need a home base for Santa Cruz, this should be it!

Points négatifs: Not a thing -- loved everything.

Points positifs: Lava House is an excellent place to stay on Santa Cruz. It is in a great quiet location not far from town. Isabella and her family (and Cesar) are very friendly and helpful. We had a group of 22 and she was able to accommodate us. To use a credit card, there is an additional 10% fee to be paid in cash.

Points positifs: Juste ce qu'il faut à l'écart du centre ( 10 minutes à pied), voilà un hôtel à ne pas rater à Santa Cruz. Une belle ambiance familiale, un petit déjeuner tout en fraîcheur, des informations claires sur les excursions à faire aux Galapagos. De grandes chambres spacieuses et impeccables , le tout dans un joli jardin d'arbres fruitiers.

Points positifs: Excellent full breakfast in open air dining area. The staff is of the highest quality and service (Michelle, Rosita, Isabel, Richard, & others) These people went miles beyond the expected during the COVID-19 pandemic. Without their help we would not have been able to get a change in our return plane reservations. They made the trip special.

Points négatifs: I'd have to stretch to find something we didn't like. If you have children be aware the pool is a small above ground unit. Still a treat after a day hiking or being in a beach location. For some people the distance to the malecon may be an issue but for us the 15 minute separation from the crowd gave us a piece of tranquillity.

Points positifs: Our room was really big with four beds (not necessary), WiFi and breakfast was okay- nothing special.

Points négatifs: Our room was next to the street and next to the facility - or storeroom so it was really noisy most of the time. Furthermore they have a building site at the moment so the noise starts early in the morning- so no silence at all. For this price - no way (especially at the moment... maybe in an other room its better)

Points positifs: The staff are wonderful. Very helpful & all around great! They help you set up drivers and tours and are so warm and welcoming. We loved being there!

Points négatifs: The shower is either freezing or scalding hot.

Points positifs: Good location, good breakfast with granola, plain yoghurt, and some fruit. Owner is very kind and sweet, though she does not speak much English. But there are usually others around who can translate. Or you can use google translate. Relaxing environment and good vibe. Good air conditioning. Laundry facility is close by if you want to take in your laundry. I brought it in about 5pm and it was ready the next day at 5pm.

Points négatifs: On the first night the air conditioner was a little loud, but she switched me to another room, which was nice. My room could use a tray to put soap and shampoo, but not a big deal. Not much counter space in bathroom.

Points positifs: Le personnel très agréable, la chambre très propre et spacieuse, la douche chaude, le jardin, l'emplacement proche de tout.

Points positifs: Quiet, clean. It has a very nice garden with hammocks. Hot water and wifi.

Points positifs: Quiet, clean, comfy, free snorkel equipment

Points négatifs: All good, even the fact that it's not in the busy area.

Points positifs: Le propriétaire est très gentil et nous a donné des infos sur les choses a faire. Chambre propre et confortable. Cuisine bien équipée. Petit jardin avec hamacs pour se reposer et on peut même louer des vélos !

Points négatifs: Rien tout était parfait

Points positifs: The little garden at the entrance is nice! In 10-15 minutes walk You can arrive to the center! The bed is comfortable, we appreciate it after a long flight from Europe! The staff was nice and helped us coordinating a pick up of our bikes with the taxi driver (they rent bikes).

Points négatifs: Is not well located, not for distance but because is in a secondary street without lights. They could better the entrance because if you arrive with the bus you can walk up and down the street looking for the name of the hostel until you realize there is a door and the name is written in black in a photo attached at the other side of it. The bathroom was so dirty, and the light didn’t work.

Points positifs: They were very helpful

Points positifs: Great location, very helpful & friendly staff.

Points positifs: La cuisine collective, la literie confortable et grande, l emplacement proche des restaurants et du port (10 minutes de marche), l amabilité du staff!

Points négatifs: La salle de bain pourrait être améliorée.

Points positifs: What can I say? When I got there, I found that they have moved 4 km from the city center which was not what I was looking for.

Points positifs: A beautiful place with a great staff. Renato was an excellent concierge and the staff were very friendly. The pool was warm and open 24 hours. We got to swim with a pair of Galapagos Pintails. The food was superb.

Points négatifs: The room was small but the common areas in the resort were excellent and we spent little time in the room.

Points positifs: The food of in-house restaurant will worth the money spent. The nature, beach and hospitality are great. The swimming pool will be a delight surprise as you can swim with ducks.

Points positifs: Fantastic quiet spot. Food is excellent. Breakfast is a bit different every morning. All staff were very friendly and helpful. Very nice to have dinner outside. Fish was delicious , pasta dishes as well.

Points positifs: Beautiful, peaceful setting. Hammocks on the patios. Elegant dining room with varied menu.

Points négatifs: The simply furnished rooms are a little tight on space. This was fine for a one night stay. Access is via a water taxi from the centre of Puerto Ayora followed by 500m on foot. Puerto Ayora is accessed from Baltra airport by bus, ferry and taxi/bus. Would be preferable to stay here following a Galapagos cruise rather than prior.

Points positifs: It's a nice hotel, very well situated close to everything: pier, food street, main street etc. There is a swimming pool. They reorganise the area and it definitely becomes better

Points négatifs: There is no safe in the room, there is TV but no remote control, maybe you can take it at the reception, but the reception is constantly closed. I liked the people. when you can find them,the staff is very helpful though you don't quite understand how to find them

Points positifs: There weren't any bugs.

Points négatifs: There was no hot water for showering. Their excuse was that you "have to run the water for 20 minutes" which was not only a total lie to save face but would be a criminal waste of clean water if every room had to do that every day. The front desk staff doesn't speak English and were otherwise incompetant, also inaccessible after outside regular business hours. Hotel is a 3-sotry walk-up. They have NO amenities such as soap or shampoo. Towels are not provided without asking. No fridge in room, no bottled water. Also right now there is insanely noisy concrete drilling and construction on the property nonstop during daytime hours. The staff brings their small children who are quiet at times but running around screaming at other times. A really horrible place to stay for the premium price. I moved out even with the no refund policy. Would never recommend.

Points positifs: La salle du petit dejeuner et la taille de la chambre très spacieuse - accueil agréable

Points négatifs: Eau chaude capricieuse mais souci récurent sur les îles

Points positifs: Breakfast was good, overall comfortable room

Points négatifs: Noise: the property is under construction, there are construction workers on your personal balcony and pool is not possible to use. In addition there is a Bar/Restaurant with loud music across the street and insulation is poor, Light: the street lights in front of the hotel shine into the room the whole night and the curtains are poor, so it feels like daylight 24/7 Service: almost non-existent, very little presence of staff. Forgot our boxed breakfast in the morning on the last day

Points positifs: It was perfectly located, breakfast was awesome, staff were great.

Points négatifs: The bathroom smelled weird but it was clean

Points positifs: The location and breakfast are fantastic. As well, the staff at the restaurant next door where breakfast is served are wonderful.

Points négatifs: After talking to lots of locals feeling like I was paying way too much for how little the hotel was providing they said I was indeed getting ripped off. I paid over $100/night for the same as most places charge $30. I almost never saw anyone working at reception. I didn't have hot water until I emailed the hotel (because I didn't know what else to do to contact someone) and they must have turned it on because it worked after that. The rooms had zero amenities, no safe, no iron, no blow drier, no storage, only 3 hangers. For over $100 they could at least throw a piece of art up on the wall. There's a lot the hotel needs to do to charge so much.

Points positifs: The staff were friendly and helpful and the room was a good size, we wanted to book out early and the staff were very kind and helpful

Points négatifs: A swimming pool was being built so it was very noisy on arrival and the shower did not work properly it was only a drip of water and the tap came off in my parters hand. The room was a bit tired

Points négatifs: unfriendly and incompetent personal, whole day over construction noise, rooms do not correspond to the pictures.

Points positifs: Nice, clean, simple rooms.

Points négatifs: Payment with card was not working properly, the breakfast was rather simple.

Points positifs: Qualité des chambres et de la literie

Points négatifs: Parfois difficile de trouver quelqu’un à la réception

Points positifs: Large room - good location

Points négatifs: We were refused and early breakfast pack when we had to go diving - requested the previous day - even though staff were scheduled to be there On Sunday night we got back at 6.15 and we’re told that they were only serving residents - when we told them that we were residents they said that we did not have a reservation and that the chef was leaving - the tennis was on so we stayed to watch the outcome and 5 people were served food The room was very spartan No refrigerator The cab booked for the airport did not arrive ( probably wasn’t booked at all ) Advertised washing machine not available Huge noise from a venue very close by until about 5am Sunday

Points positifs: The location is near everything

Points négatifs: The internet was down, there’s no elevator so you should take your baggage upstairs, there’s a lot of noise it’s hard to sleep; you can hear everything from the other rooms.