Hôtels à Rio Quente

Points positifs: The staff was exceptionally helpful. Júnia, who is the receptionist, was very, very helpful and attentive. The man who worked in the evening was too. I don't know his name.

Points négatifs: It would have been nice if they served an evening meal, but there weren't many there.

Points positifs: We know this hotel from some years ago and it has not changed at all. The gardens with their artistic sculptures and wildlife and the natural sauna and thermal pools are all wonderful. Quiet, peaceful and relaxing - it really is a little piece of paradise.

Points négatifs: Rooms a little tired maybe and food in restaurant was not as good as it used to be.

Points positifs: I enjoyed the swimmpool and the nature.

Points négatifs: I didn't like the bedroom. It was very small.

Points positifs: Great location right in the heart of the city, but yet you find yourself in a tropical oasis, beautiful hotel gardens and spa like pools.

Points négatifs: Customer service could be improved, was not provided with wifi info, breakfast info or lunch info during the check in. Food for lunch was practically identical for all 4 days, more variety in the food would be nice. Hotel also ran out of pool towels one day, and after much instance pool bar staff offered to bring the towels to us at the pool. With that said the Hotel is very nice spot for Caldas Novas, but I would expect better service for a boutique hotel, notably for 150$ CAD a night.

Points positifs: Good choice at b/fast and dinner. Pool was great temp. Supermarket next door

Points négatifs: coffee at breakfast was not great

Points positifs: Great location! Clean and nice pools! Walking distance to everything. I´d definitely return.

Points positifs: The pools are very clean, they change the hot water everyday.

Points négatifs: I think it should be modernized and the tennis courts should br more taken care

Points positifs: Carefully designed place, not too crowded, good quality installations, lot of trees and shade. Great for families.

Points négatifs: Two out of three nights were noisy, one night staff of a company were celebrating all night, the other night and lot of screaming and loud music. This kind of activities does not go well with this venue, which is very quiet and rather made for families.

Points négatifs: The staff barely speaks English

Points positifs: What I like Pousada do Ipe the most is the localization. it proportionate a relaxing natural environment in the middle of downtown

Points négatifs: nothing

Points positifs: I did not like it because the hotel receptionist was not friendly and neither very polite

Points négatifs: the hotel room curtains were moldy there were lots of insects and mosquitoes mainly mosquitoes and the bathroom was not good because it was not very clean and had poor ventilation

Points positifs: Everything’s!!

Points positifs: Hotel très propre personnel accueillant et chambre impeccable...

Points négatifs: Pas de Fontaine d eau....Ni dans hall ni bord de la piscine....-----

Points positifs: The lobby and overall facilities are very nice.

Points négatifs: The room wasn't as nice as the exterior and lobby of the hotel.

Points négatifs: There were hardly any vegetarian/vegan options. Something for the property to consider in the future. One night we ordered pizza and then they made us pizza for the next 2 consecutive nights without us even asking for it! It was not a nice pizza and I felt that they shouldn't assume that we would eat the same food night after night. I even emailed the property before we got there that we were vegan.

Points positifs: Great location and very good amenities like the pools. Staff was very helpful and the check in process was very quick.

Points négatifs: The included dinner was NOT a buffet, and the meals were sometimes not enough for one person. The selection in the restaurant was very limited. You had to buy a prepaid card to buy any drinks at the pool, which was very inconvenient. I'm not sure why you can't charge the drinks to your room.

Points positifs: Joli bâtiment ancien, bien entretenu, avec patio et piscine. Petits prix.

Points négatifs: Chambre (n°20) très simple. Hôtel sans vie : mis à mis part le réceptionniste (très gentil), il n'y a personne. Ni bar, ni snack, ni aucune animation quelconque. Pas même une télévision dans le salon.

Points positifs: Nice people at the counter. Pretty good location!

Points négatifs: Staff didnt have much clear info on how or where to get into a "club" which is the only way you can get to the pleasantly lukewarm thermal waters!

Points positifs: The park and the breakfast.

Points négatifs: It didn’t have the basic requirements in the rooms as were mentioned and charged. For a hairdryer one had to go to the reception each time to get and return. The time period to use was 1 hour each day. Also for a towel or blanket, we had to wait for more than an hour for the housekeeping to deliver to the room. Pools were not very clean at times

Points positifs: Near to city center , easy to reach

Points négatifs: Quite crowded

Points positifs: Swimming facilities were incluided.

Points négatifs: Signal of wi-fi was very poor(speed of wi-fi per a room was only 1mega bite). Gas burner(fogão) could not use for guests, can use for only owner.

Points positifs: The localization of the hotel is good, and you have access to the 3 aquatic parks (Water park, Nautico, Prive) included in the room price. The breakfast buffet is good, but the room very noisy (better to sit outside). Gym room well furnished and with good air conditioning. Nice pools within the hotel.

Points négatifs: The check-in (Carnaval weekend) was a complete disaster... 1 hour queueing ! Would have required more people at reception (and much better organization). Room was good but air conditioning placed above the cupboard was not efficient at all. We did not understand why the toboggans in the children pool closed at 17h30.

Points positifs: You can bring our own drinks ah the swimming pool

Points négatifs: Even with 5 elevators, we spend a lot of time waiting.

Points positifs: Breakfast and lunch were must. Room very comfortable.

Points négatifs: The 3 children swimming pool were in service and they didn’t tell me. The room side was too noise by music from the condominium beside and couldn’t take a nap. The cleaning lady was rude when she came to clean after I had asked more than 3 times. No one helped me with the bags since I had a senior and a baby with me. WiFi be paid if used.

Points positifs: The room was ok I guess.

Points négatifs: The location isn’t bad but if you don’t have a car you need to walk at least 10min to get to restaurants and shops. The AC remote wasn’t working. Sometimes when I went to the pool area there was no music or anything, it was just silent and there were no other people so it wasn’t very fun staying there. At the time of the checkout I asked a taxi to get to the bus station. I’d already informed that would take 10min at the most for a taxi to arrive at the hotel so I did checkout ahead of time to make sure I can get a bus on time. They said “it’s coming” and 15 min later I asked again if it was arriving then the guy called them and said “he is on the other side of the hotel. Do you wanna walk there, or call another taxi?” I was by myself pregnant with two little kids taking a suitcase and stroller. There was no way walking across the street, and to avoid walking any distance I’m calling a taxi! There was no apologize and he called another taxi. And again he kept saying it was arriving and at the end said it wasn’t their fault, there was traffic and whatever. There wasn’t any traffic by the way. At the end taxi arrived, just 15 min before my bus would depart. I still had to buy a ticket and the bus terminal was full. I had to run because of their wrong information and lack of hospitality. I was really disappointed because I saw a lot of positive comments and the rate wasn’t bad on the site. Maybe I’m comparing to other international hotels but it really didn’t worth 4 or even 3 stars.

Points positifs: Spacious room, comfortable bed, big balcony, car parking, breakfast and lunch included, not wow just ok.

Points négatifs: Very slow check in, terrible WiFi and you need to pay for it, very slow and small lifts, depending of the time there are loads of stuff missing for breakfast and lunch, the biggest pool wasn't hot, from 2pm the building shade covers almost all sunbathing area, TV works very badly, no toiletries and some of the bedding were stained. People drink around the pool and don't throw their rubbish on the bin. There are so much to be improved.

Points positifs: Le personelien accueillant Propreté des lieuX Petit déjeuner convenable

Points négatifs: Besoin plus choix repas du soir Buffet chaud ou froid par exemple

Points positifs: Das piscinas.

Points négatifs: Do check-out as 11 horas.

Points positifs: Chambre bien co comfortable.

Points négatifs: L'eau pas vraimment chaude!

Points positifs: Nature

Points négatifs: All the remaining.

Points positifs: The food was of very good quality and there were changes every day, no way we could get bored with it. It was really lovely to be able to have our own little route to the pools. This hotel's location is really great within the complex.

Points négatifs: It was ALWAYS noisy, even after 22h, when loud music could still be heard from the pools. When checking out, the staff had no access to change and had to phone around for ages to get someone with money, what sort of business is this??

Points positifs: Location inside the complex, walking distance from Parque das Fontes.

Points négatifs: The food could be better.

Points positifs: Third time here, the location is great as always, next to the hot pools and the hot park, clean hotel and good food with very friendly staff and reasonable cost , some issues i had with the room were resolved swiftly

Points négatifs: Sometimes you hear too much noise from the park and the pool area - last night kids were making LOTS of noise in the corridors until 1:00am , no one did anything about that.

Points positifs: This was our second time at rio quente resorts hotel tourismo, Traveled there with a friend who is visiting us in Brazil and his son, we had great time at the hot park and in the hot pools in the hotel, the service was great, the food was great and the prices are reasonable, the location is amazing, highly recommended.

Points négatifs: No net in the bathroom window so many bugs entered the room during the night.

Points positifs: Very dirty muito suja

Points négatifs: Booked for 4 people but only 3 beds, the 4th person had a very old and horrible mattress on gthe floor

Points positifs: Très bon rapport qualité prix Petit complexe avec piscine et jacuzzi. Chambre de bonne dimension Excellent restaurant "BISTROT MORADA" Gentillesse du personnel Bonne situation dans le centre

Points négatifs: Salle de bains très petite

Points positifs: Did not liked it.

Points négatifs: 4 members of my family got sick at the resort. We had to spend money with doctor and medicine.

Points positifs: Les piscines et toboggans sont sympas, malheureusement l’eau est vraiment trop chaude.

Points négatifs: La prise de lampe de chevet était cassée, donc dangereuse. Le wifi dans la chambre inutilisable faute de signal. Le personnel en salle pas toujours très souriant. Les horribles bracelets qu’il faut porter en permanence pour être identifié comme client de l’hôtel, dans l’hôtel ça passe mais lorsque que l’on sort, se promener en ville avec ce bracelet n’est pas agréable et vous marque comme touriste partout où vous allez. La literie pas fameuse.

Points positifs: Very attentive staff, excellent food with many choices.

Points négatifs: Room fixtures and fittings dated and worn. Very noisy guests returning to their rooms past midnight

Points positifs: I made the reservation to my mom and dad. It was my father's birthday and I gave him the stay as a gift. They had a great time. They told me many times how much they enjoyed the hotel, specially the staff that allowed him check out a bit later. I really appreciated that because my parents took the bus back home at 5pm. Quite a long time to wait at the bus station. Thanks for that!!!!

Points négatifs: what I don't like is the payment process. I make the reservation through booking but because the reservation is for someone else, in this case my parents, I have to send copies of my credit card and also a signed document to the hotel allowing the charge. That's a bit annoying:(