Trouvez des vols pas chers avec SCAT Airlines

Points positifs : The crew was nice, but the company does not treat passenges as hyumanbs

Points négatifs : Have a spare aeroplane to replace the one out of order

Very problematic trip

Points positifs : The flight changed from original 3:20 to 4:20 which is expected. But then comes 4:30 the boarding gate never opened and nobody from the Airlines was present to ask questions. I tried to go around and ask different employees of the airport and found out that our plane is not leaving due to wind pressure. At the very same time I noticed that the wind wasn’t really that bad and watched other planes took off without any delay or problems. The gate to our flight opened almost 10 am.

Points négatifs : There should have been announcement for the reason of delay. We he passengers were exhausted but due to the unknown situation, uncertainty and cariocity could not rest or get a little sleep. When arrived at the transit airport, there was no one to explain where to go or what to do about the delay of flights. I went back to the custom police who told me to hurry up because the flight of our final destination is about to take off from the second floor. I rushed to get there and after bouncing around by different windows I was told to go to another security process and read the flight information on the board. I found the board where the name of the city was mentioned but no gate number nor time of flight. Finally after asking questions from different passengers I got on the plane and sat on the seat in a very hot wheather not knowing the time of flight. After half out of exhaustive heat the plane took off. Needless to say, it was a horrible experience.

Delays and surprises ... with poor communications

Points positifs : Scat handled our baggage well.

Points négatifs : The worst part was the surprise layover to refuel. If I had known there was going to be a 2nd layover, I would not have bought these tickets. I also did not appreciate the long wait in the Almaty where the people at the counter told us a few times that we would leave in '30 minutes'. Altogether, we waited for 5 hours.

When is the flight leaving?

Points positifs : Smooth flight once we got on board. Helpful, attentive flight crew.

Points négatifs : Again, very poor communications. Although the flight had been delayed by quite a few hours, the departure board never changed from its original times. We never knew if we had time to eat ... or when we were leaving. I wish they had announced our flight in English. We almost missed the flight. This was a stressful layover.

Points positifs : L'équipage était gentil, mais la compagnie ne traite pas les passants comme des hyumanbs

Points négatifs : Demandez à un avion de rechange de remplacer celui qui n'est pas disponible

Quand le vol part-t-il ?

Points positifs : Un vol fluide une fois à bord. Personnel serviable et attentionné.

Points négatifs : Encore une fois, les communications sont très mauvaises. Bien que le vol ait été retardé de quelques heures, la carte de départ n'a jamais changé de ses horaires d'origine. Nous ne savions jamais si nous avions le temps de manger ... ou quand nous quittions. J'aimerais qu'ils aient annoncé notre vol en anglais. Nous avons presque manqué le vol. C'était une mise à pied stressante.

Retards et surprises ... avec de mauvaises communications

Points positifs : SCAT a bien géré nos bagages.

Points négatifs : La pire partie a été la mise à pied surprise pour se réalimenter. Si j'avais su qu'il y avait une 2ème escale, je n'aurais pas acheté ces billets. Je n'ai pas non plus apprécié la longue attente à Almaty, où le peuple au comptoir nous a dit quelques fois que nous laisserions en "30 minutes". Au total, nous avons attendu 5 heures.