Parque del Lago Boutique Hotel

I liked that it was Costa Rican owned so the money I spent stayed in the country. This is why I chose this hotel instead of the Radisson... however I was disappointed over all with the experience

The service was subpar at the front desk. I paid for a upgrade, which I thought meant I would have a fridge, but it didn't. What I got was a slightly separated second sitting area which had a small couch AND what they described as a 'complimentary stocked snacks and beverages for purchase", not at all worth the extra I paid. The breakfast wasn't very good. Perhaps the most distressing thing was... the safe. I went to use the safe but there was no instructions. Since I travel a lot, I thought I could figure it out. Finally I called the front desk he said he would send somebody. I tried to insist that nobody needed to be bothered and he could just tell me over the phone. He said no he can't because I need a code. I was a bit confused because it didn't seem right that they would issue the code to me. I Waited 15 minutes, but I was meeting a tour and needed to go. I called down again, this time requesting that they just tell me how and again I was told no and that he would send the guy. I explained I was in a hurry so it would be best if he just gave me the instructions, again he told me no. A few minutes later a guy showed up holding a piece of paper with English instructions and I thought he was going to hand them to me, when I reached for them he pulled it away and walked inside. He stood in front of the safe and asked me for the code I wanted to use. I told him, no I will put it in thanks. So he stepped aside but was watching me put the code in. I asked him to leave. There was no reason for them to send someone or to input the code. The instructions were easy to understand. Close door Input 6 digit code and press #. To open input 6 digit code. Seemed shady. I left the instructions inside the safe for the next person. Curious if safes have been compromised before...

Spacious

Inconsistent with bottles of water and welcome drinks