Avis des utilisateurs
Note globale
6,3
Bien
Basé sur 777 avis
Embarquement
6,7
Confort
6,3
Équipage
7,0
Divertissement
5,2
Repas
5,9
Trouvez des vols pas chers avec TAME
Aller-retour
Économique
Commentaires récents
Avis des clients
62
61
64
52
71
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2,0
Points positifs : Pasamos una situación la cual no quisieron bregar
avis de
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10,0
Points négatifs : Good airline, it’s a shame they stopped flying internationally. But I have no complaints about their service
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10,0
Points positifs : All went smooth since the check in until landing.
Points négatifs : On board service
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9,0
Points positifs : We were concerned due to the poor reviews, but this flight was absolutely adequate for our needs. It was a very short flight with no food or beverage service. The check in and boarding process went smoothly despite some language barriers. The plane was small and the seating was slightly cramped.
avis de
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5,5
Points négatifs : Tame charged me because my ID number was not in reservation when checking in. I always fly this route and never had this issue. I later spoke to another Tame agent and he said that he would have resolved without having to charge me. Poor customer service from Tame.
avis de
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4,0
Points positifs : It was quick boarding
Points négatifs : The flight was delayed. It also had a gate change.
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6,0
Points positifs : On time
Points négatifs : Entertainment onboard
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2,5
Points négatifs : I was charged and extra 11.20 for 6 people for the passport numbers not being entered ahead of time. When the flight was booked there was not even a slot open for that information. When explaining that to the person at the counter she said, "well either you pay it or you dont board the plane."
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6,0
Points négatifs : The connection in NY was over 5 hours. No place to wait in the Aeroflot terminal. No lounge. No restaurants. No sympathy from Aeroflot. 3 hours in hard plastic chairs. Check in at least allowed us access to a nice waiting area.
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6,0
Points négatifs : Seats very uncomfortable
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3,6
Points négatifs : If they would have blankets for us, the plane was too cold
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10,0
Points positifs : Yes
Points négatifs : Thank you
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9,2
Points positifs : Pilots did an excellent job. flight attendants were professional and helpful. pre flight help to get me and my backpack to the plane was excellent once they understood i could not carry anything. check in was prompt and excellent with the checkin helping to put my luggage on the weight machine.
Points négatifs : Training people to be multilingual would help the customers. Tho I speak several languages, unfortunately Spanish is not one of them. So I had a difficult time explaining that i had been mowed down by an out of control bicyclist who sent me to the ER three times for severe trauma.
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2,0
Points positifs : Nothing
Points négatifs : No leg room couldn't even move, old plane, 2 hours delayed, had to pay extra money because according to the airline I did not have my passport number on my reservation.
avis de
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6,3
Points négatifs : Food was horrible! Seat was very old and uncomfortable
avis de
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10,0
Points positifs : Great landing at JFK. Terrific pilot
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10,0
Excellent
Points positifs : Good trip
Points négatifs : N/a
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10,0
Delicious
Points positifs : Excellent customer Services
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6,6
Good price during the holiday break.Basic service with outdated planes
Points positifs : The price was really good considering it was during Christmas time. The service was punctual and the crew was polite.
Points négatifs : The planes are really outdated, even with ashtrays in the seats. There are no movies available in any flight.
avis de
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6,6
Good price during the holiday break.Basic service with outdated planes
Points positifs : The price was really good considering it was during Christmas time. The service was punctual and the crew was polite.
Points négatifs : The planes are really outdated, even with ashtrays in the seats. There are no movies available in any flight.
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8,0
Points positifs : Muy pintual
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7,0
Points positifs : La puntualidad
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2,0
Lost flight
Points positifs : Nothing
Points négatifs : The fact that I lost my flight because website vayama changed my flight itinerary and didn't airlines know
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3,3
Miserable
Points positifs : I liked that it was nonstop, but the time was terrible - 1:45am.
Points négatifs : Everything took way too long and the flight was uncomfortable. Since it was an overnight flight, I was hoping to sleep. There was absolutely no sleep to bechad. The seats were tiny, they barely reclined, so getting into a comfortable position was impossible.. One child (about 4 or 5 years old) wouldn’t stop crying or talking loudly or playing some noisy game on her parent’s phone. The flight was jam-packed. Because I was feeling lousy - tired and irritated - I just couldn’t eat much breakfast. Not in the moi to eat eggs at 6am. It’s really too bad, since the flight was fantastic from Nee York to Quito.
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6,0
Uncomfortable airline
Points positifs : Direct fight
Points négatifs : The monitors did not work and very old interior plane design.
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2,0
Points négatifs : We were told in flight had been cancelled in their system, and had to wait 30 minutes for them to rectify a problem that we did not cause. We sat on the tarmac for two hours-the pilot did not say why. Service was. Horrible? No toilet tissue in bathrooms, plane leaking, no cushions on some seats....horrible experiemce
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3,3
Delayed.
Points positifs : They were able to get me seat up front
Points négatifs : The delayed boarding really bummed my nephew and I. We were arriving late in Guayaquil and understood the risk of arriving late but this made things much worse.
avis de
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2,0
Points négatifs : Incompetent corrupt bankrupt government run airline. They tried to switch flights canceled flights change itineraries and do whatever they could do to charge additional fees I will never travel with Tame airlines again
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3,3
Worst experience
Points négatifs : Sits are very old and very uncomfortable for long flights
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10,0
Points positifs : Flight was very smooth the flight is friendly
Points négatifs : None
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2,0
Horrible.. do not use TAME
Points positifs : Nothing. Service and quality control needs a lot of work.
Points négatifs : Flight going to Lima was horrible. 5 of us traveled on the flight together. 1. Delays with no information as to how long or what was wrong. 2. The Tame agent just said listen to the intercom. The gate changed 3 times on June 21st flight. 3. No organization and no empathy for the passengers. Tame seems to feel because they gave us a voucher to eat breakfast for $12 it’s ok. It’s not ok. 4. We get to Quito and we have to stay in a hotel 30 min away from the airport. The hotel itself was fine. But it was in a very bad area. No stores around. We could not even buy a water bottle or soda. 5. We finally get to lima 1 day later and 1 day lost due to Tame, my suitcase was missing. All my personal items, clothes, etc were still in Ecuador. We were told tomorrow night the bag would arrive and it would be delivered to my residence in Peru. Nope. We received a phone call Sunday night at 1am from Tame. That they were on their way to the house. In about 1 hour. Tame never showed up that night. I lost sleep due to being up waiting for my luggage to arrive. It was ridiculous. The next afternoon I went to the airport to pick up my luggage and Tame was closed because they only work night hours and certain days. So, I could not use get my bags once again. I will never book with Tame again and would like my money back from them.
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2,0
Pure garbage
Points positifs : Nothing
Points négatifs : Staff was rude. Flight was over 12 hours delayed. Plane was old. Food was awful.
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4,0
Stay away
Points positifs : Crew is nice and polite. Flights were on time.
Points négatifs : Old planes, very cramped seating, non working monitors.
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2,3
The worst flight experience I have ever had.
Points positifs : The staff was nice.
Points négatifs : I have never been on such an uncomfortable airplane. The seats were outrageously uncomfortable. It was like sitting on worn out cardboard for 6 hours. The plane was filthy. It was incredibly hot. I was really stunned at how horrible it was. The plane was a leftover from the late 80's, no exaggeration. And the planes from the 80's were better. They at least had a movie, drink service, were clean, and the seats were more comfortable.
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5,6
Old plane but got there safely
Points positifs : Smooth boarding with preference to handicapped and people with children. Left on time and got to the destination on time.
Points négatifs : Airplane was not week kept inside. Dirty with stains, really old seats. Looks kind of bad. Entertainment system completely useless and not at par with our current world. Even the route information had wrong labels. But the flight in itself was just like any other.
avis de
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2,0
Terrible - no warning
Points négatifs : My flight has been delayed 13+ hours with no warning until I got to the airport
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4,0
Mauvais départ
Points positifs : Le vol en soi c’est bien déroulé. L’équipage fut courtois et professionnel.
Points négatifs : Il est inconsevable de faire attendre les passagers sans les informés propement des raisons pour le délai. Nous devons conjuguer avec un manque d’information et nos transferts à destination.Pour le coût je crois qu’il y a d’autres compagnies aériennes qui desserve Guyaquil à Fort Lauderdale avec succès. Cette expérience m’a laissé un arrière goût et j’aurai de la difficulté à recommander TAME.
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4,6
Points positifs : Got me from point A to point B without crashing
Points négatifs : The registration and boarding is an absolute mess.First, the agent tells us we can check in as early as 9 pm when we come at 9:30 pm the counters are empty and not a single agent shows up until 10:30 pm. By that time the line to the counter is across half the terminal. The special line for the disabled was ignored for an extra half hour. When boarding is announced they say they will board by row, but then no announcements on rows boarding are made so the boarding process is a mess too. The plane is old, dingy and stinky. Individual lights are not working. When I mention to the flight attendant that I think something smells like burning, she just walks past me without even giving it a second thought stating "no, it does not".. Just a truly mediocre quality with nobody caring.
avis de
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3,6
Points positifs : The service at check in time
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4,0
Points positifs : Check in crew provided good customer service
Points négatifs : TVs didn’t work, plane wasn’t old and uncomfortable
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2,0
Points positifs : It landed safely.
Points négatifs : In Quito, we waited over 1 hour in line to check in. The plane itself was dingy. The "entertainment" system was at least a decade out of date and barely worked. The food was medicore at best. There was no wine or beer available. There were no beverages offered on a six hour flight other than those that came with the meal.
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9,6
no food or entertainment on this flight
Points positifs : Safe, quick flight
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10,0
Points positifs : Same
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7,6
35 minute flight
Points positifs : Went off without a hitch.
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7,0
Airline can’t be blamed for a screaming baby
Points positifs : Aside from the child keeping me for most of my overnight flight, the flight was a success as far as getting me home alive in a timely manner.
Points négatifs : Screaming child, lack of wifi or entertainment options.
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2,0
Worst customer service
Points négatifs : TAME cancelled my flight didn't update me went to airport to talk to agent agent turned me away with no answers spent 6 hours total on hold on the phone to talk to an agent no refund or credit offered on a $700 flight
avis de
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9,6
Upgraded to Business Class
Points positifs : There was a problem when we tried to check in at the TAME counter in Lima, Peru. They were able to resolve the problem and upgraded our seats to business class seats. Now THAT's the way to fly.
avis de
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9,2
Points positifs : Check-in was fast, even though we could not complete a web check-in
Points négatifs : The plane was old, the seats had seen a lot of use.
avis de
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3,0
I hate this airline
Points positifs : That I landed safely and on time
Points négatifs : OLD worn cloth seats that are falling apart with material worn thin. There is NO entertainment on either flight and it’s a six hour flight, you can’t order a special meal, I wasn’t asked if I wanted a beverage until four and a half hours into the flight, there are no outlets to charge your electronic device, the bathroom smelled like urine that turned into ammonia due to a lack of thorough cleaning. SO GROSS
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5,0
Bad experience
Points positifs : I think it's in the best interest of tami airlines to get new and improved airplanes
Points négatifs : Plane overall was disgusting Bathroom were not well maintained Seats didn't have working entertainment systems Bottom of seats were bent towards the floor and were uncomfortable to sit in and head rests were ripped as well We didn't have blankets for sleeping at night nor any pillows Overall I believe the price was too expensive
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10,0
Surprised to be in first class!
Points positifs : I booked this through the notoriously sketchy Flight Network website and did find it expensive (although cheaper than Google Flights etc). Turned out I was in 1st class for my first flight. Had no indication of this upon booking, but hey it was great!
Points négatifs : No complaints!
avis de
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10,0
great service
Points positifs : great service on air
Points négatifs : wait time at airport and snacks on air
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10,0
great service on air
Points positifs : great service
Points négatifs : wait time for connection flights
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3,0
Points négatifs : Over fly tickets sold and I missed a baggage and still don’t have a answer poor costumer service I was in the airport for about 3 hours and nobody help me with luggage I going to call tomorrow again
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10,0
Good experience, direct flight didnt expect much and got everything
Points positifs : Everything on time
Points négatifs : Little old in flight equipment + seats
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8,0
Points positifs : Excelente la atención.
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2,0
The third time that they decide to cancel a flight without explanation
Points négatifs : The airline cancelled the flight, no explanation. This has happened with TAME numerous times. Their options would have meant a bus ride from Cuenca to Loja which was impossible with my own itinerary. I will try everything possible to not use TAME.
avis de
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6,0
Points positifs : Atratraso de vuelo
Points négatifs : Atraso de vuelo
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2,0
Points négatifs : No online booking or seat assignments. Desk team at JFK was terrible. Plane was very old.
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7,3
Points positifs : On time
Points négatifs : Seats very cramped (I'm 6'1")
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Statut du vol
Itinéraires proposés par TAME
Aéroports populaires desservis par TAME
Coordonnées de TAME
- EQ Code IATA
- +593 23977100 Appeler
- tame.com.ec Consulter
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