Avis des utilisateurs
Note globale
6,5
Bien
Basé sur 166 avis
Embarquement
6,9
Confort
6,5
Équipage
7,5
Divertissement
5,1
Repas
5,7
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Trouvez des vols pas chers avec TUI fly
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Infos TUI fly
| Code IATA | X3 |
|---|---|
| Itinéraires | 232 |
| Itinéraire le plus populaire | Palma de Majorque à Hanovre |
| Aéroports desservis | 31 |
| Aéroport le plus populaire | Duesseldorf Intl |
Commentaires récents
Avis des clients
7
11
10
7
7
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2,0
Points positifs : I could not get on the flight, so nothing.
Points négatifs : I didn't get any info that I needed to register my info with Greek government 24 hours beforehand due to COVID. Very poor customer-service.
avis de
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6,6
Points positifs : Crew
Points négatifs : Check In and boardung
avis de
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4,5
Points négatifs : retard de 3 heures sans informations
avis de
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2,0
7 hours delay
Points positifs : Without previos announcement
avis de
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9,3
Points positifs : Hassle free boarding. Considerate crew.
Points négatifs : The seats were uncomfortable.
avis de
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8,4
Points négatifs : If one has not checked in in advance on internet, one is to pay 5 euro pro person at the check-in desk. This information should be communicated to the passangers in advance!
avis de
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5,0
Points positifs : The crew was very helpful
Points négatifs : It took forever to get our boarding pass because the system at the airport had problems for us .We were about to be late for the plane and not even go on the trip
avis de
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5,0
Got to our destination on time; process could have been more pleasant
Points positifs : good price; flight and baggage arrived on time
Points négatifs : Really long line at the airport even though virtually everybody does check-in ahead on internet. Found it unpleasant and stressful to estimate luggage weight and pay for checked baggage online due to heavy $ penalty if you wait until you get to the airport. I believe this is done so that they don't have to staff the airport check-in desks more adequately. Seats were not comfortable (not much cushion) and leg room was tight.
avis de
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7,0
Points négatifs : The entretaiment
avis de
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6,0
ooh yeah
Points positifs : I liked it all
Points négatifs : The flight was 1,5h late so we had to call off our planned dinner trip to Freising between connection flights
avis de
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5,6
Points positifs : The entertainment
Points négatifs : They delay the flight and boarding was very disorganized
avis de
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3,5
never ever again!
Points positifs : quite new plain
Points négatifs : Horrible comfort on the plain, too less space for legs, very uncomfortable chairs! Too hot inside, nothing to do in the 4 hrs flight time, no entertainment.
avis de
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2,6
LOST BAG ON SKI TRIP
Points positifs : Not much.
Points négatifs : Took my carry on onto the plane, it barely didn't fit in the overhead, I was told it would go under the plane. The bag was never put on the plane, and therefore I had to ski the next day in my jeans and utilize only what I had on my person in a new place I'd never been. Of all the times to lose a bag, you'd hope it wouldn't be on a 3 day trip deep in the mountains of Austria when you're by yourself. How could you take a small bag from inside the plane and then not put it underneath the plane minutes before take off? Horrendous.
avis de
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6,6
Nice crew but terrible logistics
Points positifs : The crew and food were very nice. Unfortunately, getting from Point A to Point B was a struggle.
Points négatifs : They didn't leave enough time for connecting flights (we touched down at the same time my connecting flight was boarding), and screwed over a lot of passengers by last-minute not sending their luggage to the connecting flight. I lost my luggage and still haven't found it.
avis de
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2,0
Lost the luggage
Points positifs : Delayed for two hours, that's ok but not being able to locate the luggage is a great discomfort and stress
avis de
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6,6
Flight delayed more than 12 hours
Points positifs : Crew management of the situation, reserved a hotel with a breakfast for the whole passengers. that was nice but still .!!!
Points négatifs : Flight delayed for more than 1 hour first, then we boarded late, then they asked us to get down the flight (because of weather problems) we ended up in a hotel sleeping unitl the day after (12 hours overall)
avis de
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4,3
Uncomfortable
Points positifs : My husband and I are both tall people, over 6 feet and this was the smallest most uncomfortable seats we have ever been in. We were put in the very last seat and couldn't even fit our legs in. Then when the person in front of me tried to put his seat back I was in so much pain I had to ask him to move it back up. They also wanted to charge us $120 for a bag when our flight was only $100, which was ridiculous! Thankfully the staff was nice enough to waive that fee for us.
avis de
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2,3
120 ero
Points positifs : When we arrived at the airport and went to the counter of Air Berlin turned out that the card is returned not including luggage. The flight from Tel Aviv to Berlin included a suitcase but not from Berlin to Tel Aviv. We paid 120 euros for luggage, although we have not seen an invitation not have paid everything in advance. No one tried to help us, and to explain and attitude was cold and arrogant.
avis de
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2,0
Points négatifs : Caused damaged to my luggage and I reported and sent all the documents needed. It's been two weeks and the company still hasn't contacted me.
avis de
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3,6
Points négatifs : No service at all.
avis de
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10,0
Points positifs : Service is great def gonna use them more !!!!
avis de
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4,6
Hidden fees
Points positifs : Quick, smooth flight
Points négatifs : I ended up paying 60 eu either way for my bag
avis de
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6,0
Points négatifs : No food, no entertainment
avis de
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6,4
A good airline with a confused Identity
Points positifs : AirBerlin has always been a lovely little airline. Wonderful crew and pilots all around. A bit more expensive than the low cost carriers, but better flight times and a normal flight experience (or what used to be normal) was their forte.
Points négatifs : What I don't like. They don't know what they want to be. Not the crew or pilots, the executives. In September AirBerlin changed their policy of serving 'free' food on flights. I understand that they are competing with the Low Cost carriers (especially as O'Leary has set his sights squarely on AirBerlin), but charging flights that cost more than double of a low cost, yet offering the same experience of a low cost is a sure way to lose customers. Case and point: Flight to Vienna, we were offered complimentary sandwiches and drinks. Return flight, they charged for drinks and food. Which is it, AirBerlin? Either do complimentary food and drinks and keep your customers or keep you fares the same, charge for drinks and food and lose customers. But doing both with no rhyme or reason shows that those in charge do not understand their business.
avis de
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2,0
Like taking a bus to hell with thieve on board
Points positifs : Never did I feel that I was being mobbed at the check in this way before . The guy pretended to help but instead only was doing things harder for every body. He was asking to repack for unclear reason. Forcing people to open their suitcases on the counter to move one item from one bag to the other. Charging for a back pack the size of a personal handbag. Then on board water is 3 euro for a small bottle. Only toilet paper was for free . never again !!!
avis de
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6,0
Points négatifs : The landing. The pilot left a dent on the runway.
avis de
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9,3
I would definitely fly AirBerlin again!
Points positifs : The amount of care from the crew was enough to give 5 stars, but there was also good choices of movies to watch, and no troubles while boarding.
Points négatifs : The seats can be a little small for someone who is 6'4, but that is my burden to bear. It was a little hard to check in online prior to getting to the airport.
avis de
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8,3
Comfortable flight
Points positifs : Plane was clean and comfortable. Service was pleasant. Waiting area was also comfortable and signage was good. Check in was simple.
Points négatifs : Flight was delayed and boarding process was disorganized. Luggage took awhile upon landing.
avis de
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6,6
Bare bones
Points positifs : Flight boarded, departed and arrived on time. Flight attendants friendly and professional. Plane clean.
Points négatifs : No beverage service. Having to leave terminal A and go through security again at C.
avis de
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6,6
Change terminal headache
Points positifs : Flight arrived on time despite late departure. Friendly and professional staff.
Points négatifs : Having to depart terminal A and go through security again at terminal C
avis de
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8,0
Read the fine print
Points positifs : AB is a new efficient carrier that delivers what it promises
Points négatifs : The rules on luggage are very hard to find and punitive if you violate them. We had to pay 60 Euro to check a bag. However if we had chosen to do so when we booked it would have been 30. You can't do this when you check in online when you likely know what you will be taking. Service desk is sympathetic because many make mistake.
avis de
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8,0
was fine
Points positifs : Good short flight, with free drinks/snack
Points négatifs : It was all fine
avis de
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4,6
Baggage lost
Points négatifs : Air Berlin lost my luggage. Plus they don't pick up my call to their customer service. They are extremely poor in this regard.
avis de
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4,0
Watch out for checked bag fees
Points positifs : Quick flight with good service
Points négatifs : We were shocked by outrageous fees for checked bags -- 60 EUR for one piece that other airlines consider carry on. More than the ticket itself! Watch out for this. Wish kayak had included this info somehow.
avis de
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8,0
Short easy flight
Points positifs : Seats were comfortable leather, they served drinks and your choice of sweetbreads savory snack, flight was short, and we didn't have to go through passport control because we were traveling between two EU countries.
Points négatifs : No entertainment but flight was so short it didn't matter
avis de
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9,3
Points négatifs : Having to wait several hours to confirm my booking. I wanted an immediate confirmation my flight was booked as my associate did.
avis de
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2,0
I was kicked off of the flight and no one took re
Points négatifs : I have never seen such a failure of leadership and I will go public with this story. I am a Jewish American who lost most of my family in world war 2. This is an experience that has shaped my whole exsistance and I was almost arrested for saying the word "nazi" under my breath. The police came and when I mentioned my history And I was told that I need to forget the past and that saying the word "nazi" is illegal in Germany. I was not allowed on the flight (and any others for the rest of the day) and no one would give me their name. The supervisor who never came down to talk to me told his workers not give me his name. My husband and I were forced to buy new tickets with Luftanza. I am going public with this story and it's cruel irony. There will be consequences. Shame on air berlin.
avis de
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7,6
Good for a quick hop
Points positifs : Very prompt and curtious staff. The flight was smooth and I was seated in an exit row, so there was plenty of room.
Points négatifs : We had to check baggage last minute and it was very expensive, but we could have purchased tickets with baggage, so just be aware if you have luggage to purchase in advance. Also, only 8 kilos allowed as carry-on, mine was small enough but too heavy... :( Boarding in TXL was crowded with other flights leaving in the same area, but we got on with no problems.
avis de
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8,4
Points positifs : Nice flight, fairly standard. Met expectations, crew was very nice and snacks better than average
Points négatifs : Boarding was a bit disorganized; did not use groups listed on tickets.
avis de
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4,0
Another two hour delay
Points positifs : Eventually arrived at my destination
Points négatifs : Air Berlin is ready for closing their business. They have no idea of what they are doing and it's the worst airline I've ever flown.
avis de
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2,0
Delayed 2.5 hours
Points négatifs : Delayed for two hours with no explanation
avis de
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2,3
Not worth the money
Points positifs : Not much
Points négatifs : I had missing items when I landed back in Munich. The staff took clips off my bag and water bottle. They are climbing clips so they can't just fall off. I asked baggage representive and she said nothing they can do. So I lost 30 euro on clips. SO GERMAN. !!!!
avis de
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6,6
Points positifs : Personnel
Points négatifs : Le check-in et embarquement
avis de
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2,0
7 Heures de retard
Points positifs : sans annonce
avis de
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9,3
Points positifs : Aucun problème d'emprunter les transports en commun. Personnel très prévenant.
Points négatifs : Les sièges n'étaient pas confortables.
avis de
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5,0
Points positifs : L'équipage était très serviable
Points négatifs : Il a fallu pour toujours obtenir notre carte d'embarquement car le système de l'aéroport nous a eu des problèmes. Nous étions sur le point d'être en retard pour l'avion et même pas pour aller au voyage
avis de
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5,0
Nous sommes arrivés à notre destination à temps ; le processus aurait pu être plus agréable
Points positifs : bon prix, vol et bagages sont arrivés à l'heure
Points négatifs : Très longue ligne à l'aéroport même si pratiquement tout le monde s'est mis à l'enregistrement sur Internet. J'ai trouvé désagréable et stressant d'estimer le poids des bagages et de payer pour les bagages enregistrés en ligne en raison de la lourde pénalité de $ si vous attendez jusqu'à ce que vous arrivez à l'aéroport. Je crois que c'est fait pour qu'ils n'aient pas à faire équipe plus adéquatement les comptoirs d'enregistrement de l'aéroport. Les sièges n'étaient pas confortables (pas beaucoup de coussin) et la chambre des jambes était serrée.
avis de
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7,0
Points négatifs : L'animation
avis de
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5,6
Points positifs : Les divertissements
Points négatifs : Le retard du vol et l'embarquement qui était très mal organisé
avis de
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3,5
jamais encore !
Points positifs : assez nouvelle
Points négatifs : Le confort horrible sur la plaine, trop peu d'espace pour les jambes, des chaises très inconfortables! Trop chaud à l'intérieur, rien à faire dans les 4 heures de vol, pas de divertissement.
avis de
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6,6
L'équipage est agréable mais la logistique est horrible
Points positifs : L'équipage et la nourriture étaient très bons. Malheureusement, passer du point A au point B était une lutte.
Points négatifs : Ils n'ont pas laissé assez de temps pour les vols de correspondance (nous avons touché en même temps mon vol de correspondance était à l'embarquement) et nous avons vissé beaucoup de passagers en n'envoyant pas leurs bagages à la dernière minute au vol de correspondance. J'ai perdu mes bagages et je ne l'ai toujours pas trouvés.
avis de
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2,0
Perdu les bagages
Points positifs : Retardé de deux heures, c'est ok mais ne pas être en mesure de localiser les bagages est une grande gêne et le stress
avis de
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6,6
Vol retardé de plus de 12 heures
Points positifs : La direction de l'équipage de la situation, a réservé un hôtel avec un petit déjeuner pour tous les passagers, c'était bien mais toujours...!!
Points négatifs : Le vol a retardé de plus d'une heure d'abord, puis nous sommes montés en retard, puis ils nous ont demandé de descendre le vol (en raison de problèmes météorologiques) nous avons fini par dormir dans un hôtel sans passer la journée après (12 heures dans l'ensemble)
avis de
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4,3
Inconfortable
Points positifs : Mon mari et moi sommes tous deux des gens de grande taille, plus de 6 pieds et c'était les sièges les plus inconfortables que nous ayons jamais eu. Nous avons été mis dans le très dernier siège et ne pouvions même pas monter nos jambes. Puis, quand la personne devant moi a essayé de remettre son siège, j'ai été tellement douloureux que j'ai dû lui demander de le déplacer de nouveau. Ils voulaient aussi nous facturer 120$ pour un sac lorsque notre vol n'était que de 100$, ce qui était ridicule! Heureusement, le personnel était assez gentil pour nous faire renoncer à ces frais.
avis de
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2,3
120 ero
Points positifs : Lorsque nous sommes arrivés à l'aéroport et sommes allés au comptoir d'Air Berlin, nous avons découvert que la carte était retournée sans bagages. Le vol de tel Aviv à Berlin comprenait une valise mais pas de Berlin à tel Aviv. Nous avons payé 120 euros pour les bagages, bien que nous n'ayons pas vu d'invitation à ne pas avoir payé tout à l'avance. Personne n'a essayé de nous aider, et d'expliquer et l'attitude était froide et arrogante.
avis de
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2,0
Points négatifs : J'ai endommagé mes bagages et j'ai signalé et envoyé tous les documents nécessaires. Cela fait deux semaines et la société ne m'a toujours pas contacté.
avis de
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3,6
Points négatifs : Aucun service.
avis de
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10,0
Points positifs : Le service est excellent sans allait utiliser plus !!!
avis de
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4,6
Frais cachés
Points positifs : Rapide, avion sans problèmes
Points négatifs : J'ai fini par payer 60 € l'aller simple pour mon sac
avis de
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6,0
Points négatifs : Rien à manger. il n'y avait pas de divertissements
avis de
Statut du vol
Itinéraires proposés par TUI fly
Aéroports populaires desservis par TUI fly
- Aéroport Duesseldorf Intl (DUS)
- Aéroport Hanovre (HAJ)
- Aéroport Francfort (FRA)
- Aéroport Stuttgart (Echterdingen) (STR)
- Aéroport Héraklion Níkos-Kazantzákis (HER)
- Aéroport Palma de Majorque (PMI)
- Aéroport Munich-Franz-Josef Strauss (MUC)
- Aéroport Rhodes (Diagoras/Maritsa) (RHO)
- Aéroport Puerto del Rosario Fuerteventura (FUE)
- Aéroport Las Palmas de Gran Canaria (LPA)
- Aéroport Kos (KGS)
- Aéroport Granadilla de Abona Ténérife Sud (TFS)
- Aéroport Nuremberg Nurnberg airport (NUE)
- Aéroport Hurghada (HRG)
- Aéroport Funchal Madère (FNC)
Coordonnées de TUI fly
- X3 Code IATA
- +49 180 5 42 41 40 Appeler
- tuifly.com Consulter
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