Avis des clients
Note globale
6,1
Bien
Basé sur 101 avis
Note générale
6,2
Embarquement
6,4
Confort
6,2
Équipage
7,1
Divertissements
4,9
Restauration
5,3
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Avis récents
- Tous les avis
- Positifs
- Neutres
- Négatifs
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5,0
Got to our destination on time; process could have been more pleasant
Points positifs : good price; flight and baggage arrived on time
Points négatifs : Really long line at the airport even though virtually everybody does check-in ahead on internet. Found it unpleasant and stressful to estimate luggage weight and pay for checked baggage online due to heavy $ penalty if you wait until you get to the airport. I believe this is done so that they don't have to staff the airport check-in desks more adequately. Seats were not comfortable (not much cushion) and leg room was tight.
avis de
-
7,0
Points négatifs : The entretaiment
avis de
-
6,0
ooh yeah
Points positifs : I liked it all
Points négatifs : The flight was 1,5h late so we had to call off our planned dinner trip to Freising between connection flights
avis de
-
5,6
Points positifs : The entertainment
Points négatifs : They delay the flight and boarding was very disorganized
avis de
-
3,5
never ever again!
Points positifs : quite new plain
Points négatifs : Horrible comfort on the plain, too less space for legs, very uncomfortable chairs! Too hot inside, nothing to do in the 4 hrs flight time, no entertainment.
avis de
-
2,6
LOST BAG ON SKI TRIP
Points positifs : Not much.
Points négatifs : Took my carry on onto the plane, it barely didn't fit in the overhead, I was told it would go under the plane. The bag was never put on the plane, and therefore I had to ski the next day in my jeans and utilize only what I had on my person in a new place I'd never been. Of all the times to lose a bag, you'd hope it wouldn't be on a 3 day trip deep in the mountains of Austria when you're by yourself. How could you take a small bag from inside the plane and then not put it underneath the plane minutes before take off? Horrendous.
avis de
-
6,6
Nice crew but terrible logistics
Points positifs : The crew and food were very nice. Unfortunately, getting from Point A to Point B was a struggle.
Points négatifs : They didn't leave enough time for connecting flights (we touched down at the same time my connecting flight was boarding), and screwed over a lot of passengers by last-minute not sending their luggage to the connecting flight. I lost my luggage and still haven't found it.
avis de
-
2,0
Lost the luggage
Points positifs : Delayed for two hours, that's ok but not being able to locate the luggage is a great discomfort and stress
avis de
-
6,6
Flight delayed more than 12 hours
Points positifs : Crew management of the situation, reserved a hotel with a breakfast for the whole passengers. that was nice but still .!!!
Points négatifs : Flight delayed for more than 1 hour first, then we boarded late, then they asked us to get down the flight (because of weather problems) we ended up in a hotel sleeping unitl the day after (12 hours overall)
avis de
-
4,3
Uncomfortable
Points positifs : My husband and I are both tall people, over 6 feet and this was the smallest most uncomfortable seats we have ever been in. We were put in the very last seat and couldn't even fit our legs in. Then when the person in front of me tried to put his seat back I was in so much pain I had to ask him to move it back up. They also wanted to charge us $120 for a bag when our flight was only $100, which was ridiculous! Thankfully the staff was nice enough to waive that fee for us.
avis de
-
2,3
120 ero
Points positifs : When we arrived at the airport and went to the counter of Air Berlin turned out that the card is returned not including luggage. The flight from Tel Aviv to Berlin included a suitcase but not from Berlin to Tel Aviv. We paid 120 euros for luggage, although we have not seen an invitation not have paid everything in advance. No one tried to help us, and to explain and attitude was cold and arrogant.
avis de
-
2,0
Points négatifs : Caused damaged to my luggage and I reported and sent all the documents needed. It's been two weeks and the company still hasn't contacted me.
avis de
-
7,0
Points négatifs : The entretaiment
avis de
-
6,6
Nice crew but terrible logistics
Points positifs : The crew and food were very nice. Unfortunately, getting from Point A to Point B was a struggle.
Points négatifs : They didn't leave enough time for connecting flights (we touched down at the same time my connecting flight was boarding), and screwed over a lot of passengers by last-minute not sending their luggage to the connecting flight. I lost my luggage and still haven't found it.
avis de
-
6,6
Flight delayed more than 12 hours
Points positifs : Crew management of the situation, reserved a hotel with a breakfast for the whole passengers. that was nice but still .!!!
Points négatifs : Flight delayed for more than 1 hour first, then we boarded late, then they asked us to get down the flight (because of weather problems) we ended up in a hotel sleeping unitl the day after (12 hours overall)
avis de
-
5,0
Got to our destination on time; process could have been more pleasant
Points positifs : good price; flight and baggage arrived on time
Points négatifs : Really long line at the airport even though virtually everybody does check-in ahead on internet. Found it unpleasant and stressful to estimate luggage weight and pay for checked baggage online due to heavy $ penalty if you wait until you get to the airport. I believe this is done so that they don't have to staff the airport check-in desks more adequately. Seats were not comfortable (not much cushion) and leg room was tight.
avis de
-
6,0
ooh yeah
Points positifs : I liked it all
Points négatifs : The flight was 1,5h late so we had to call off our planned dinner trip to Freising between connection flights
avis de
-
5,6
Points positifs : The entertainment
Points négatifs : They delay the flight and boarding was very disorganized
avis de
-
3,5
never ever again!
Points positifs : quite new plain
Points négatifs : Horrible comfort on the plain, too less space for legs, very uncomfortable chairs! Too hot inside, nothing to do in the 4 hrs flight time, no entertainment.
avis de
-
2,6
LOST BAG ON SKI TRIP
Points positifs : Not much.
Points négatifs : Took my carry on onto the plane, it barely didn't fit in the overhead, I was told it would go under the plane. The bag was never put on the plane, and therefore I had to ski the next day in my jeans and utilize only what I had on my person in a new place I'd never been. Of all the times to lose a bag, you'd hope it wouldn't be on a 3 day trip deep in the mountains of Austria when you're by yourself. How could you take a small bag from inside the plane and then not put it underneath the plane minutes before take off? Horrendous.
avis de
-
2,0
Lost the luggage
Points positifs : Delayed for two hours, that's ok but not being able to locate the luggage is a great discomfort and stress
avis de
-
4,3
Uncomfortable
Points positifs : My husband and I are both tall people, over 6 feet and this was the smallest most uncomfortable seats we have ever been in. We were put in the very last seat and couldn't even fit our legs in. Then when the person in front of me tried to put his seat back I was in so much pain I had to ask him to move it back up. They also wanted to charge us $120 for a bag when our flight was only $100, which was ridiculous! Thankfully the staff was nice enough to waive that fee for us.
avis de
-
2,3
120 ero
Points positifs : When we arrived at the airport and went to the counter of Air Berlin turned out that the card is returned not including luggage. The flight from Tel Aviv to Berlin included a suitcase but not from Berlin to Tel Aviv. We paid 120 euros for luggage, although we have not seen an invitation not have paid everything in advance. No one tried to help us, and to explain and attitude was cold and arrogant.
avis de
-
2,0
Points négatifs : Caused damaged to my luggage and I reported and sent all the documents needed. It's been two weeks and the company still hasn't contacted me.
avis de
Suivi des vols
Itinéraires proposés par TUI fly
Aéroports populaires desservis par TUI fly
- Aéroport de Hanovre (HAJ)
- Aéroport de Palma de Majorque Son Sant Joan (PMI)
- Aéroport de Francfort (FRA)
- Aéroport de Düsseldorf (DUS)
- Aéroport de Stuttgart Echterdingen (STR)
- Aéroport de Munich Franz Josef Strauss (MUC)
- Aéroport de Las Palmas de Gran Canaria Gran Canaria Airport (LPA)
- Aéroport de Héraklion N. Kazantzakis Apt. (HER)
- Aéroport de Puerto del Rosario Fuerteventura (FUE)
- Aéroport de Bâle EuroAirport (BSL)
- Aéroport de Santa Cruz de Ténérife Sur Reina Sofia (TFS)
- Aéroport de Cologne Köln/Bonn (CGN)
- Aéroport de Kos (KGS)
- Aéroport de Rhodes Diagoras (RHO)
- Aéroport de Hambourg (HAM)
- Aéroport de Xérès La Parra (XRY)
- Aéroport de Faro (FAO)
- Aéroport de Karlsruhe Söllingen (FKB)
- Aéroport de Funchal Madère (FNC)
- Aéroport de Mahón Minorque (MAH)
- Aéroport de Antalya (AYT)
- Aéroport de Sarrebruck Ensheim (SCN)
- Aéroport de Corfou Ioannis Kapodistrias (CFU)
- Aéroport de Espargos Amilcar Cabral Intl (SID)
- Aéroport de Boa Vista Rabil (BVC)
- Aéroport de Ibiza (IBZ)
- Aéroport de Arrecife Lanzarote (ACE)
- Aéroport de Dalaman (DLM)
- Aéroport de Patras Araxos Airport (GPA)
- Aéroport de Nürnberg (NUE)
- Aéroport de Malaga (AGP)
- Aéroport de Agadir Almassira (AGA)
- Aéroport de Luqa Malta International (MLA)
- Aéroport de Hurghada (HRG)
- Aéroport de Mina Jebel Ali Al Maktoum Intl (DWC)
- Aéroport de Zurich Intl (ZRH)
- Aéroport de Berlin-Tegel (TXL)
- Aéroport de Genève-Cointrin (GVA)
- Aéroport de Venise-Marco-Polo (VCE)
Coordonnées de TUI fly
- X3 Code IATA
- +49 180 5 42 41 40 Appeler
- tuifly.com Consulter
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