Hôtels à Tarrytown

Points positifs: Le personnel qui s'est occupé de nous et a prolongé notre séjour quand une personne avait un problème de coeur et a été admis à l'hôpital

Points négatifs: Aucune

Points positifs: Les chambres sont belles et les salle de bain aussi. Spacieuse. Calme. Excellente assistance. Réservé une limousine de l'aéroport JFK à notre hôtel et à Manhattan

Points négatifs: L'enregistrement a pris plus d'une heure après 16 h.

Points positifs: Clean competent

Points négatifs: I feel like for that amount of money you guys should give breakfast without the person I have to pay for it

Points positifs: Order was made exactly how I asked. I asked for one turkey burger cut in half I advised the phone operator that we were sharing the meal and they split the burger and sent up extra fries I thought that was very thoughtful and the waiter was very courteous and pleasant

Points négatifs: Everything was good down to the tiny salt and pepper shakers

Points positifs: Pillows superb!

Points positifs: Rooms are large, people are friendly, we love staying here

Points positifs: Absolutely The Best !! > Can’t wait to return!

Points négatifs: Nothing

Points positifs: Location and Facilities

Points négatifs: The cleaning ...

Points positifs: Everything the bathroom and service the most

Points négatifs: I loved everything

Points positifs: Location and the staff extremely friendly.

Points négatifs: It was more like a bed and breakfast than a hotel. Few amenities, rather quaint not luxurious. Very small bathroom with a tub no stall shower just the shower in the bath. No dresser just a side table with a few drawers. Small closet.

Points positifs: Charming historic inn with nice amenities and a really comfortable bed... Breakfast was great and staff were very accommodating. Excellent location for concerts at The Capitol Theatre in Port Chester, NY which is less than a 5 mile straight shot on Rte. 1.

Points positifs: It was within easy walking distance of downtown Greenwich. It was one of the cleanest BnB's in which I have ever staid. My room was great and even had an ironing board. Lovely house.

Points positifs: Très bon accueil. Qualité des mets proposés au petit déjeuner. Chambre très accueillante et spacieuse; bonne literie, bons oreillers Possibilité de régler le chauffage. Frigo, petit évier, fer à repasser et sèche cheveux à disposition. Petits salons pour boire un thé et sortir un peu de la chambre.

Points négatifs: L'insonorisation de la chambre qui donne sur une rue passante le matin de bonne heure. Le tarif de 5$ par bagage si l'on souhaite les laisser en conciergerie lorsqu'on quitte la chambre.

Points positifs: We stayed at room 20 -Brush suite which was very specious, nicely decorated, and very homey. The Inn is beautiful and so its garden. It is located in a peaceful and calm area up the hill. Anette (during breakfast) and Colin (with great knowledge and wonderful tips for touring the area) were super nice and did their best to make our stay pleasant.

Points négatifs: I would expect to have a puffy comforter than just an old bedspread (for a $300 room per night). Bed was too soft and transferred every little movement my husband did. Breakfast was very basic, we had to wait a long time for a dish we chose from the menu, so for the decaf, which arrived after I finished my breakfast. TV screen was too small relatively to the distance it was located from bed, not a chance to read subtitles or any other text on the screen.

Points positifs: L'accueil était charmant et attentionné

Points négatifs: Le petit déjeuner était sommaire

Points positifs: Le personnel est sympa et serviable. Les chambres sont très propres et bien entretenues. J'ai bien l'intention de revenir ici.

Points positifs: La chambre était grande et le personnel a été formidable.

Points positifs: Personnel sympathique, service de voiturier, l'emplacement très pratique. La chambre était bien aménagée et très joliment décorée. La chambre était calme, pas un bruit provenant des autres chambres.

Points positifs: Les chambres étaient bien aménagées et confortables, le personnel était sympathique et serviable

Points négatifs: Piscine était fermée

Points positifs: Outre la qualité de l’hôtel, le petit déjeuner proposé en buffet est vraiment très complet et très bon.

Points négatifs: Pour un hôtel de ce standing il serait bien de proposer des bouteilles d’eau aux clients en chambre gracieusement.

Points positifs: Excellent location, central, restaurant choices unlimited, shoppers malls all within walking. Station two blocked.

Points négatifs: Minor things that got fixed upon calling the front desk.

Points positifs: Being a former White Plains Resident, we found the hotel in the heart of our wonderful city. Like being home again.

Points positifs: I really loved the area. Plenty of restaurants. Lived in NYC for many years but White Plains is my new go to when I visit the city.

Points négatifs: The view from room sucked but that isn't why I stayed at this hotel.

Points positifs: Very well located

Points négatifs: The smell of the room could have been better.

Points négatifs: Pay for buffet breakfast sb part of room charge. Parking sb included with room charge. Both of above are hard to find at this location.

Points positifs: the hotel, the location and the staff is just amazing. I don t remember the ladies at the Reception and as well the staff at the breakfast room.

Points négatifs: All was just perfect

Points positifs: Roominess of the room. Comfort of the bed.

Points négatifs: Lack of coffee in the lobby on Saturday morning. Paying so much for parking. Paper cups for coffee and bathroom use (isn't this a luxury hotel?).

Points positifs: The location, hotel, facilities & staff were amazing

Points négatifs: No comment required

Points positifs: This location is second to none in White Plains. The staff is friendly and accommodating. Plenty of dining locations in the area.

Points négatifs: None

Points positifs: Hearing and cooling system was so loud no one could sleep

Points positifs: Spacious room. Love the decor

Points négatifs: Expensive parking

Points positifs: The staff was so supportive and helpful - I was there for my mother's funeral - they suggested a free shuttle service the hotel offered and made reservations for me and my family at the French restaurant attached to the hotel which was excellent.

Points négatifs: Nothing

Points positifs: Perfect location overlooking the harbour. Beautiful, spacious and spotlessly clean room and bathroom. The hotel bar and food is excellent and there's also a really good sushi restaurant just 600m up the road. All staff were friendly and well-prepared. Only 45 minutes by car to JFK Airport. Thank you!

Points positifs: Fantastic service, great location, and the room was incredible.

Points négatifs: No

Points positifs: Gréât property and location. Very convenient close to the city Center, beautiful views on the water.

Points négatifs: Location and views.

Points positifs: Old world charm with every modern amenity,

Points positifs: I liked the willingness of the staff to help and make you feel valued. The location and hotel were beautiful! . I enjoyed and valued very much the shuttle into the city and back to the hotel as my lady was dressed to the "nines" and could not walk far in her high heels.

Points négatifs: The only thing wrong was my card key stopped working and my toilet plugged up which they took care of right away I thought the free breakfast was a little skimpy no eggs or bacon or sausage or waffles, but I liked the fruit and I liked free coffee 24/7.

Points positifs: Location! Very close to the train station and things to do, such as Greenwich Ave. Room service was quick. Bed was very comfortable and the hotel looked very nice.

Points négatifs: The door in our room was very thin. I could see light coming through and I could hear every conversation in the hallway. The view from our room was just powerlines and winter storage. I was disappointed. Not worth the ratings or money.

Points positifs: Ambiance

Points négatifs: Limited and expensive room service menue

Points positifs: Me and my husband absolutely loved our stay at the Delamar. Very classy hotel amazingly decorated super clean. The staff was very professional. Upon arrival they offered us Champagne and water. They give you complementary organic snacks, drinks, Voss waters. There is a French restaurant on site Lescale absolutely amazing. Also walking distance to famous Greenwich Ave shopping and restaurants. I would definitely come back!

Points négatifs: The breakfast was a bit poor

Points positifs: Great waterside location within easy walk of Greenwich shops and restaurants and station. Love the Teslas. Super-friendly staff.

Points positifs: The spa was excellent as was the restaurant L’escale

Points positifs: très confortable quand on a une chambre au calme

Points négatifs: le petit déjeuner n'est vraiment pas terrible

Points positifs: Hi tech, clean comfortable rooms. Restaurant has good food and inspiring wine list.

Points négatifs: Rooms overlooking the parking lot. :/

Points positifs: Hôtel très agréable, Très bon niveau de confort.

Points positifs: Comfortable pillows and bed Quiet private room Japanese toilet Nice shower and towels Good coffee and tea in the morning included

Points positifs: Loved the scene at the bar. Harvey’s band was great. Sierra at the front desk was amazingly helpful in trying to help me get into the spa. She is lovely and friendly

Points négatifs: I was excited to take advantage of your complimentary facial. The spa was booked all day for the facials and massages. Would have been a treat after yesterday’s tough travel

Points positifs: Restaurant, ambience, bathroom

Points négatifs: Pricey

Points positifs: Ultra modern, chic and vibrant.

Points négatifs: Extremely busy with non residents, a local hot spot. No parking available but valet service.

Points positifs: Electronic toilet

Points négatifs: Breakfast options

Points positifs: Very modern room. Mini facial was offered for free with my stay but they were booked. Nice touch, though. Room service was excellent.

Points négatifs: The tiramisu from room service was so-so. That's the worst thing and it's not even a big deal! Great place!

Points positifs: We loved the cleanliness and clean lines of comfort this hotel provides. The bed was very comfortable and loved the bathroom mirror/tv. Even the luxury of a electric toilet was nice.

Points négatifs: Only wish there were more walkable shopping near here.

Points positifs: The size. The scale of it. I dont like huge hotels. And the valet parking staff were very welcoming and professional.

Points négatifs: television reception was horrible. There was no information/instructions in the room. Hotel was noisy well into the night. Front desk in lobby had no cash so I had to go into the bar to get change in order to tip valet.

Points positifs: Loved this hotel. Very comfortable and cutting edge.

Points positifs: Le lit était très confortable.

Points négatifs: Quand nous sommes arrivé personne n'était là pour nous accueillir. Nous n'avons pas été informé du restaurant était fermé à cause d'un événement privé. Le service n'était pas bon. On avait demandé de quitter l'hôtel tard, mais ils ne nous ont jamais répondu

Points positifs: This Ina very pretty location high above the Hudson River, it looks like a castle, from the outside, but the interior has a variety of decor. We had a deluxe King and it was large and very comfortable. We had our anniversary dinner at Equus, the in house restaurant, excellent food and service.

Points négatifs: Unfortunately for us they were having issues with their fire alarm, it went off 3 times while we were there, not happy being woke up at 7:30 by sirens and flashing lights, evacuated for 20 minutes and nothing was said by mgmt, we showered and checked out soon after, this ruined our relaxing anniversary weekend.

Points positifs: We found the castle a bit dumpy and in need of updating. The spa was beautiful but the day were there the women’s locker room was closed and we were in a small men’s locker room.

Points négatifs: Service , valet was missing in action at all times.

Points négatifs: I booked the hotel for my husbands birthday, i sent an email with this notification and when we arrived we didnt have any complimentary flowers, note or anything regarding this request. That was very dissapointing! The place felt very cold and empty! Like we where on our own at all times without any type of service, good welcome or anything like that. Also the restaurant service very very bad service, they didnt let us even have a sit and get a drink since the formal bar was under construction. We went at night to have dinner just 10 minutes after 8pm and they told us they were closed for the night, where we saw they were people who just sat down a bit before. It felt really uncomfortable at all times, I would definitely NOT STAY here again, and would not recommend to anyone stay neither.

Points positifs: Beautiful grounds and structure

Points négatifs: Heat system problem Could use more tv cable options

Points positifs: The service was impeccable...to the nines every time.

Points positifs: Room was nice

Points négatifs: The Castle added a $300 a day fee for possible damage that would only be refunded after we left. This was not disclosed beforehand. We have traveled all over the world and stayed in the finest hotels and never had this experience

Points positifs: The staff was very friendly and went out of their way to make us feel welcome and special. The rooms were spacious and comfortable. The food was delicious. Close to many attractions - tons to see and do.

Points négatifs: The overall cost was very high for our stay, dining, and the spa. It will prevent us from visiting as often as we would like.

Points positifs: L’endroit

Points négatifs: La plomberie largement défaillante. Le dîner qui n’est plus servi a partir de 9h du soir !

Points positifs: Professional and Courteous staff

Points négatifs: Wish I had later check out due to midnight check in

Points positifs: Grande chambre, lit moelleux. Le parc autour de l'hôtel est superbe, on peut s'y reposer. La piscine est parfaite. C'est un endroit calme, beau et reposant!

Points négatifs: Les horaires des repas sont trop courts, on ne peut pas dîner après 20h par exemple. C'est d'autant plus dommage que la cuisine y est excellente.

Points positifs: easy to get to. The Great Room

Points négatifs: Room looked like they had not finished decorating. Very generic, no personality, no effort to make cozy. The free minibar was empty except a few cans of soda. Very small amount of coffee and creamer. Not enough for morning coffee for two people. The heating unit was very noisy and kept waking us up during the night. Very poor night sleep. Staff woke me up during my afternoon nap by knocking on the door and asking" if we needed anything." There was no turn down in the evening and no treat on the pillow before sleeping. There was no newspaper in the morning by the door. Dinner was very good except everything on the chicken plate was all light brown. Not very attractive looking and not very special for the cost. This hotel is only pretending to be a luxury hotel. We were certainly not treated that way. We were so looking forward to our stay and be spoiled and it was really very disappointing. Hopefully for the hotel they treat other quests better.

Points positifs: Tout

Points positifs: La chambre et la salle de bains étaient propres et confortables. La proximité du centre commercial et des restaurants est agréable.

Points négatifs: J'aurais préféré un parking gratuit, mais qui ne le ferait pas ?

Points positifs: Le personnel était particulièrement sympathique et serviable

Points positifs: Nice location, good amenities

Points négatifs: Rooms unclean, smellsd bad. Windows should have safety protection if you're traveling with kids it's a high rise. There was no safety, on the windows.

Points positifs: Great staff and location

Points négatifs: No

Points positifs: Excellent stay. The staff was courteous and attentive. They texted to make sure my stay was as I want. The room service was excellent food and came quickly.

Points positifs: people friendly snd service good. quality food high, room big, parking convenient.

Points négatifs: no bad news

Points négatifs: Would have liked more tv stations.

Points positifs: the location

Points négatifs: no smoking areas and the place smelled of perfume from a bad stripper

Points positifs: Room size and front desk staff

Points négatifs: All fine

Points positifs: Breakfast buffet was great.

Points négatifs: No water available at ice machine. Need to install a water fountain.

Points positifs: Still haven’t refunded my money

Points négatifs: Keeping my money in my acc

Points positifs: Friendly staff and cleanliness!

Points négatifs: The cost for parking.

Points positifs: Great location. Finest facility and excellent personal.

Points négatifs: Well, the bed was tilted on one side

Points positifs: Location

Points négatifs: The surroundings

Points positifs: Le personnel est très sympa

Points positifs: Les chambres étaient très propres

Points négatifs: Un seul ascenseur

Points positifs: Bistro food exceeded expectations. So good we dined in. Friendliness of staff in particular front desk. Balcony room was a nice bonus but we needed it bc the room smelled badly on entry.

Points négatifs: Our room smelled bad...real bad. Like cheap men’s cologne. But overpowering. Like it spilled. A little detective work revealed the prior guest spilled cologne inside a drawer and on the carpet as well. But even with a closed draw the room was almost in inhabitable. Thankfully we had a balcony with a screen and could air out the room. This helped a little. We asked if the draw could be removed and the front desk sent someone up immediately to do so. My displeasure with the hotel lies here. There was NO way the next guests weren’t going to notice this smell. So why did I have to solve the problem? Housekeeping should have notified someone prior to our arrival. If the problem couldn’t be fixed then we should have been given a different room. If no rooms were available, you should have admitted the situation and offered us something as an apology. Drink or food vouchers. A discounted rate. Something...but it was as if you guys just closed the smelly draw and hoped we wouldn’t say anything. That’s bad business and definitely left us wondering why you did it? And make us second guess using this hotel chain in the future. In August in Niagara Falls I had an issue where upon returning to our room at 4:30pm (gone since 9:00am) and it was never cleaned. Front desk said they clean rooms of people checking out first and if I wanted to vacate my family who’s hot and tired they’ll come and clean. That too was unacceptable. Hire more staff than so you’re able to accommodate all guests. So this was strike 2. Not sure I’m going to wait for strike 3.

Points positifs: Very friendly front desk staff.

Points négatifs: Rooms could use a little redecoration to match the modern decor of the lobby.

Points positifs: Nice location to all events happening in the area .

Points négatifs: Elevator was a distance from front desk . So make sure you park according to the entrance to your room .

Points positifs: The reception when we walked in she was Pleasant and very nice and helpful

Points négatifs: Nothing

Points positifs: Absolutely everything.. The Staff was fantastic, the place was immaculate...

Points négatifs: Everything was great

Points positifs: Staff was friendly and helpful

Points négatifs: Room layout was not optimal.

Points positifs: The room is easy to access from outside or in. The beds are very comfortable. It is quite most of time so I sleep very well. This was my second stay and diffidently would come back

Points positifs: Quiet location; we slept well.

Points négatifs: --Pool closed to make room for new meeting rooms. --No complimentary breakfast for Marriott Titanium Platinum members. --Already using the large containers of shampoo, conditioner, and body wash in shower instead of easier to handle individual containers.

Points positifs: Comfortable beds. Quiet at night. Friendly staff.

Points positifs: Front desk and all staff are all very cordial and go out of their way to be helpful .

Points négatifs: No

Points positifs: The bed was extremely comfortable and the staff was all very friendly! Room was clean and the location was perfect

Points négatifs: It was a little inconvenient to access our room on the third floor. The elevator access was on the complete opposite side of the building

Points positifs: Hotel has a nice look from the outside.

Points négatifs: Location not the best for traveling. This is an expensive hotel however there was a sign in the hallway stating there are 'quiet hours' ..which I had never seen in a hotel before and should have alerted me to noise problems. People next door at 3am woke us up with their noise, talking, party atmosphere. Notified desk who did come up and say something to them. However at 5am they started banging on our wall ...scared us to death. Obviously their sign of 'quiet hours' is there because of under 25 year olds renting rooms. Management should better handle noise complaints and evict them with penalty.

Points positifs: Très confortable, propre et bien équipée, excellent wifi

Points positifs: La cuisine est presque entièrement équipée

Points négatifs: C'est le meilleur séjour que j'aie jamais fait avec mes chiens.

Points positifs: Très bon personnel très poli, serviable et sympathique

Points négatifs: Salle de bains, il n'y avait aucune pression

Points positifs: - Propre - Appartement spacieux - Lit comfortable - Environnement calme

Points négatifs: - pas de remarque négative sur cet établissement, à part peut être l’emplacement qui est un peu au milieu de nulle part, mais très accessible en voiture

Points positifs: Le service,les déjeuner l’accueil tout était très bien.

Points positifs: La propreté, la qualité de la literie, le petit-déjeuner complet.

Points négatifs: On prend une chambre pour 4 mais on nous donne seulement 3 jeux de serviettes, en fait tout est en extra! Le jacuzzi tiède et pas terrible. A 18h, certaines personnes sont arrivées avec des bouteilles d'alcool au bord de la piscine et se baignaient habillées. Et il n'y a absolument rien autour de l'hôtel.

Points positifs: Very clean and comfortable.

Points négatifs: Breakfast was very nice, but needed to be arranged in a larger area as guests were tripping over each other.

Points positifs: Emplacement idéal dans notre cas, très bons petits déjeuners, parking, calme et tranquille.

Points positifs: Friendly staff very heloful

Points négatifs: Breakfast said open till 930, staff said

Points positifs: The amenities provided by the hotel was better than expected.

Points négatifs: The acoustic separation between rooms could have been better. Could hear the small children and their parents in the room next to me.

Points positifs: Les équipements dans la chambre, le déjeuner, la piscine, le personnel

Points négatifs: Le débit de l'eau dans la salle de bain était irrégulier et l'eau chaude était instable. La distance par rapport à Manhattan

Points positifs: La chambre spacieuse, le petit déjeuner, la piscine, les tables à l'extérieur , le parking gratuit

Points négatifs: obligation de prendre la voiture pour diner le soir

Points négatifs: More vegan options for breakfast

Points positifs: The room was nice and hotel was clean. Breakfast staff was very friendly and front desk too.

Points négatifs: I had a room accommodating a disabled person. The showers are big thing for me and wasn’t a great experience.

Points positifs: L’accueil et le personnel au bar très attentionné:)

Points positifs: The friendliness of the staff at the front desk.

Points positifs: Location

Points négatifs: Air conditioning didn’t work. They switched our rooms and the new room had TVs and phones which did not work. Would not stay there again. Not a typical Marriott level of quality.

Points positifs: I like everything. It my plane was delayed and door was locked I had to bang on door for 20 minutes Horrific This was at 4:45 am!!!

Points négatifs: No on wax at desk

Points positifs: Location was good. Room was big.

Points négatifs: The TV was a bit difficult to work.

Points positifs: Location by train l, breakfast included and very large room.

Points négatifs: Door keys didn't work, bathrooms on lobby out of order, parking is extra fee, place is dated in need of some renovation.

Points négatifs: Nothing. I absolutely like your hotel.

Points positifs: Front desk staff were congenial, helpful and hospitable.

Points négatifs: Even after reporting it to the front desk, the faucet continued to leak and the light fixture in the bedroom continued to sputter and blink. I don't know if the engineer with not capable or they chose to wait until we moved out of the room to repair.

Points positifs: The friendliness of the front desk staff

Points positifs: Location

Points négatifs: Dog policy

Points positifs: It was very roomy and well equipped. The breakfast was pretty good too

Points négatifs: There weren't many bathroom supplies, and the foldout bes was really hard.

Points positifs: Very spacious in living and bedroom and breakfast was excellent! Staff very friendly and accommodating

Points négatifs: The bathroom had little space for toiletries.

Points positifs: Chambre et salon trés larges, appartement trés équipé, cuisine complète. 2 TV, Trés grand figo, etc.. Hotel à coté de la gare de White plains, à 1 heure de Grand Terminal station de NY.

Points négatifs: Le petit déjeuné doit amélioré. Enlever SVP le plastic dans les assiétes, les couteaux,

Points négatifs: Les chambres sont en piteux état

Points positifs: Bel immeuble. Les chambres sont bien. Propre. Personnel serviable

Points négatifs: Le menu du restaurant

Points positifs: Le Crispy des draps propres

Points négatifs: Les couloirs du hall étaient poussiéreuses sales

Points positifs: Magnifique atrium. Personnel sympathique.

Points négatifs: Bruyant. Parking au tarif élevé. Une piscine pas très attrayante et pas très propre, cuisine très chère.

Points positifs: Lits confortables et bien situé si vous êtes en voiture. Beau jardin intérieur.

Points négatifs: Très bruyant, on entend tout ce qui se passe dans les chambres. Le personnel de la réception n'était pas agréable et pas accommodant du tout . Un service de nettoyage qui à l'air opprimé. Parking cher juste pour être garé à l'hôtel. Frais supplémentaires pour accéder à l'Internet haut débit. Piscine et salle de gym sans attrait. Cuisine très chère. Il n'y a pas de flexibilité pour un départ tardif.

Points négatifs: Piscine était envahi par 15 enfants pour une fête d'anniversaire

Points négatifs: Le stationnement libre-service coute 12 dollars par nuit. Mais quelle arnaque, l'hôtel ne fait rien. Il n'y a pas de sécurité sur le parking.

Points positifs: Le petit déjeuner était délicieux. Les lits et les oreillers très confortables. Le personnel est sympathique, courtois et serviable.

Points négatifs: Coût en plus l'eau et le stationnement libre-service. Les chambres ne sont pas comme sur la photo sur internet.

Points positifs: Les chambres sont parfaites

Points négatifs: J'ai aimé tout ce que

Points positifs: Personnel très professionnel et sympa, les chambres sont propres, le lit confortable. Globalement, c'est un hôtel magnifique. Le café et le thé sont servis à côté des ascenseurs tout les matins. Nous avons aussi beaucoup apprécié et au spa.

Points négatifs: Un petit déjeuner gratuit serait bien.

Points positifs: Le personnel était extrêmement sympa et serviable, en particulier Brittney !

Points positifs: J'ai vraiment beaucoup aimé les chambres, les équipements, le personnel, l'atrium

Points négatifs: L'architecture de l'étage. Qui crée une seule aire d'ascenseur ??

Points positifs: Location is good

Points négatifs: Shower was filthy, had hair on the walls

Points positifs: My happy place!

Points négatifs: The handicap room had a few glitches in the bathroom. The shower head did not fit properly in the holder and the door would not close to the bathroom. Also water spills out from the walk in shower onto the bathroom floor.

Points positifs: Atrium, some very friendly staff

Points négatifs: Some unpleasant staff but they are few and far between but unfortunate they are in management.

Points positifs: Noisy hallways, thin walls sounds travel

Points positifs: Le jardin était très joli.

Points négatifs: -L’enregistrement était très long. Ils se sont trompés lors de l’enregistrement et ils ont désactivé la carte de la chambre. Alors, une fois en haut, on ne pouvait avoir accès à notre chambre. Nous avons dû attendre plus de 30 min pour avoir quelqu’un pour nous aider. -Une semaine après notre départ, je me suis rendue compte qu’ils avaient chargé deux fois ma carte de crédit. J’ai dû les contacter et j’ai eu des problèmes avec ma banque. Je n’ai pas aimé ceci!

Points positifs: Clean, comfortable. Very cool interiors with all of the palm trees growing in the courtyard area. Reminded me of a property I've stayed at in Cancun.

Points positifs: The valets

Points négatifs: Rude staff, beat up furniture, few places to sit besides the bar

Points négatifs: Noise at night from the hallway & next door room you could hear everything from your room! Not sound proof! Disturbed my sleep

Points positifs: I did the reservation for a King Bed! I got there and they don’t have any available

Points positifs: Clean and convenient.

Points négatifs: The room set up was odd with the TV on a wall that was not facing the bed. Shower pressure was not good.

Points positifs: Location

Points négatifs: Needs updating

Points négatifs: The $18 for parking seems pretty steep.

Points positifs: Les lits étaient confortables, la pression de l'eau était bonne et il y avait de l'eau. Il y a plein de places de parking.

Points négatifs: Pas content de voir de la peinture écaillée au plafond au dessus du lit. Ne soyez pas dupes quand on vous a dit que vous avez une chambre avec vue sur la piscine. C'était bruyant, on ne pouvait pas ouvrir les fenêtres pour la lumière à cause de la piscine qui était là, et des gens qui ouvraient les portes coulissantes en verre pour s'asseoir directement dans les chaises sous la chambre.

Points positifs: The food at the hotel was great, I tried room service and ate in the restaurant and would recommend both. The gym was of a good size with numerous machines and weights.

Points négatifs: Overall it just feels a little tired, but for a business hotel it was fine. I don't think its the sort of place you would want to stay if you were on holiday. The swimming pool looked a very strange color and its in the middle of the hotel so people can see it from their rooms.

Points positifs: Beautiful, rooms clean, service at Cooper Mill's was excellent

Points négatifs: Lack of Customer Service at the front desk, I have machines were broken in our floor, cost of soda at the little market over priced, soda a home did not over what we wanted. Lastly, came back after a long day thought we could use the hot tub, it was clo

Points positifs: The location and the price. Just what was needed.

Points négatifs: Nothing. Just right.

Points positifs: Cool elevator

Points négatifs: Rude bartender in restaurant

Points positifs: Staff was excellent. Restaurant was delicious. Room was spotless Enjoyed bar area. Great pool area.

Points négatifs: I did not like bedspread. A nice cotton quilt would have been better.

Points positifs: I was feeling hungry at night and it was nice to be able to go to the bar at night and order food and watch the baseball game. And they let me charge the bill to my room.

Points positifs: Close to my office

Points négatifs: Room decor drab, lighting dull thus felt really gloomy

Points positifs: Overall, it was a great stay. The location and quality of the hotel were perfect.

Points négatifs: I did not enjoy one of the dishes order through room service. The salmon was expensive but I did not even want to finish it. Pizza was tasty!!!

Points négatifs: NO

Points négatifs: No

Points positifs: The room was spacious and clean. The hotel is also in a convenient location.

Points négatifs: Our room had some problems upon arrival, including the light in the bathroom not working and the TV being pixilated or blacked out for more than half the channels. Breakfast was also nearly completely wiped out when I went down at 8:30am.

Points négatifs: We drove 5 hours here and it was the first time in many years my whole family went on a trip together. We had a wonderful time at our family event and we were excited to come to our hotel to rest. But there was an issue with our booking. We booked a double bed room but was given a single bed room for four of my kids. When I approached the staff, they simply said there's nothing we can do about it since it was full. We weren't pleased but what could we do? But then the room we were given had a huge crack in the patio window and we could hear all the kids playing at the pool. We asked the front desk what could be done? Again, they said they can't do anything about it. Didn't offer to change rooms or anything. My kids could not sleep well most of the night and they have to drive back another 5 hours. As a business that provides hospitality, why is it that they simply tell us they can't do anything about it???! This has RUINED our family trip because we have full schedule of family events today with POOR quality sleep. We felt pushed aside and not taken care of. I hope this doesn't happen to others staying at this hotel, especially to the kids and parents of the staff that told us they can't do anything about it.

Points positifs: I enjoyed being welcomed with a warm chocolate chip cookie after checking in and I liked the setup of the hotel, their pool wasn't far from my room. Also, the room service wasn't too expensive.

Points positifs: Secure and clean

Points négatifs: No

Points positifs: Front desk staff very helpful.

Points négatifs: The hotel is extremely spread out and confusing to navigate, at first.

Points positifs: Location.

Points négatifs: Not really

Points positifs: Balcony

Points négatifs: The room was freezing. I couldn't adjust the temperature. This is not common as I had just stayed at this hotel two weeks prior. Perhaps the one in my room was broken.

Points positifs: Clean. Extremely pleasant staff

Points négatifs: Food was average. Will eat out next time.

Points positifs: Everything else was first class

Points négatifs: People would leave trash and food outside their doors in the hallway

Points négatifs: The first room we were given was ground level in the back so it felt a bit like being in the basement. It had a weird, musty smell that we could not get rid of, even after opening the window for several hours. The tile in the shower had slimy, black mildew on the tiles. There were not enough coffee pods in the room for two people. After we shared our concerns with the manager at the front desk (with pictures of the mildew), we were moved to a room on the first floor which was nicer.

Points positifs: Friendly staff

Points négatifs: If I had to pic something it would be the location. You have to really hunt for food if you dont like what the hotel have to offer

Points positifs: The hotel staff and the hotel itself is terrific. Little bar had a nice vibe and pretty good food. It was a nice place to hang out in general. Room was comfortable & quiet.

Points négatifs: Breakfast was pretty expensive. Better to run down the road to the diner.

Points positifs: The location was awesome!!! The hotel and grounds were beautiful!! Loved the Halloween and headless horseman decorations!!! The people at the front desk were extremely pleasant, we arrived 3 hours early and they got my number and told us they would text when our room was ready, not even 45 minutes later it was ready!!! Great experience overall and will definitely stay here again when visiting Sleepy Hollow!!

Points négatifs: N/A

Points positifs: The guest parking was close to the main entrance.

Points négatifs: The mattress was to soft and the T.V. didn't work. Front desk had call engineer to fix it.

Points positifs: J'ai vraiment adoré comment professionnel et chaleureux du personnel. Tout le monde vous accueille avec un sourire. La chambre était très branchée et le lit était très confortable. La salle de bain était très moderne et les serviettes étaient très doux. Vous avez une paire de chaussons neufs et en un bon peignoir. Il y avait une cafetière Keurig machine à café et un frigo en verre. La piscine était très agréable, propre et bien chauffée. J'ai bien l'intention de revenir ici et là.

Points négatifs: Il n'y a pas poubelle dans la chambre. Le restaurant n'a pas un bon menu dîner

Points positifs: Decor was very different and edgy.

Points négatifs: It was too noisy...could easily hear people through the walls and the highway traffic. Had a balcony room and was swatting flies, gnats and mosquitoes inside the room. Did not like how you had to leave your room key in the slot near the door in order to have lights on. :(

Points positifs: Decor was trendy and cool! Very unique looking decor in the guest rooms! Breakfast was great! Convenient location.

Points négatifs: Restaurant staff was unfriendly. Toilet handle was broken. Shower drain was clogged. Hearing/air conditioning system was difficult to operate.

Points positifs: Location

Points négatifs: No hot water, overpriced bar / restaurant

Points négatifs: the breakfast didn't accomplish my expectations

Points négatifs: Noisy music from the restaurant late at night, loud people in the hallway as well. Breakfast is a limited continental which the woman running it likes to close early. Staff did offer their apologies for the noise and gave a partial discount.

Points négatifs: This place was very nice and most of the staff was great. Sarah was awesome and took care of all our needs. My ONLY complaint would be the noise from other rooms, very thin walls. The hotel was clean and so very beautiful, we loved the balcony. As far as location YES it is an easy travel to NYC , we ubered to train station 11 dollars and then took the train into Grand Central , another 11 dollars. Travel time 45 minutes...was perfect. Will return and explore more of the area. You will not be disappointed!!

Points positifs: We loved that they are so pet friendly! It was so nice to be able to come up for a weekend and not have to board our golden retriever pup. We all had a wonderful time in our large suite. The claw foot tub was a huge added bonus. We will definitely be back to stay for future trips to Hudson Valley!

Points négatifs: Could have used some extra pillows (I found they smushed flat) and slippers available in the room for the cold bathroom and wood floors in winter. DJ music from the bar was a bit loud late into the evening, but we didn’t mind too much.

Points positifs: There was a safety concern that made cancel a part of my reservation. The manager upon check out was very responsive. I will never stay there again. Nor can I offer a positive recommendation

Points négatifs: Safety is a big problem

Points positifs: Très jolie déco des chambres.

Points négatifs: Petit-déjeuner inclu dans le prix un peu leger

Points positifs: Like how close it was to the thruway. Loved the unique decor. Hotel room was clean. Staff was friendly

Points négatifs: I wish there would have been a little better breakfast for the price I paid per night.

Points positifs: Nice decor, comfortable bed

Points négatifs: Ice cold water in the shower for 10 minutes until it finally became hot! Very thin walls...you could hear other guests’ conversations

Points positifs: Le confort de la literie, le design de l’hôtel... l’idée de réhabilitation de l’usine en hôtel

Points négatifs: La propreté de la chambre. Les draps étaient propres mais le sol pas du tout propre. Beaucoup de saleté en dessous du lit et dans les coins. Le petit déjeuner médiocre.

Points positifs: La chambre était super et les équipements étaient bons

Points négatifs: Le gars à la piscine était louche

Points positifs: Decor Breakfast

Points négatifs: Location

Points positifs: Location was convenient. Easy to find. Room was clean.

Points négatifs: When I arrived, there was no one at the check in counter. I waited over 5 minutes before someone showed up. For a Wednesday night, I can't imagine that you needed to put me next to a family with young children. They were very loud past when I wanted to sleep. The next morning, the Mrs. was skyping with somebody and was talking and laughing very loudly.

Points positifs: Conveniently located comfortable rooms good breakfast

Points négatifs: Bathroom could use updating peeling ceiling

Points négatifs: The parking

Points positifs: Bed very comfortable.

Points négatifs: Need more space for clothes storage. We are longer term guests and little bureau space. Would be nice to have Netflix. Room safe would also be nice.

Points négatifs: A/C blows directly on the bed. It should have a shield to push up air.

Points positifs: Très bon déjeuner, propre et agréable

Points positifs: Clean rooms, clean beds

Points négatifs: Construction all over, every weekend the elevator breaks, so you walk 2-3 floors...

Points positifs: Great staff,clean rooms,fresh coffee!

Points positifs: It’s in a great location for what I needed, it was clean on the inside and outside, also a No Smoking rooms

Points négatifs: Nothing

Points positifs: Il est pratique, avec parking, hotel dans un environnement vert et calme bien que sur un axe routier majeur. Chambre spacieuse, propre et très fonctionnelle. Le petit déjeuner inclus dans le tarif.

Points négatifs: Notre chambre était située à côté d'un local technique : difficile de dormir sans boule quies ! un vrombissement constant... Petit déjeuner avec peu de choix et pas d'eau proposé ! Le personnel est peu souriant. Pas de chance : la ville a coupé l'eau de 7h du matin à 13h le jour de notre départ, et nous l'avons su la veille au soir en rentrant à 23h...

Points positifs: Clean close proximity to where we were going

Points négatifs: Breakfast was poor

Points positifs: La nourriture était bonne et très propre

Points positifs: Lits confortables et bel aménagement de la chambre

Points négatifs: Une penderie double avec une seule porte rendait difficile de faire entrer et sortir les vêtements de l'armoire

Points positifs: Jolie chambre, il y avait tout ce dont j'avais besoin, un réfrigérateur à boissons, douche, lit et connexion Wi-Fi. Je n'ai pas eu à me plaindre. La chambre était propre et il y avait des serviettes et draps propres quand je suis arrivée. On ne m'a pas dérangé pendant mon séjour.

Points négatifs: Le Wi-Fi était un peu lent.

Points positifs: The staff was very friendly. Breakfast was amazing. The pool area was very clean.

Points positifs: Location was good Leaving this hotel was better. Facility is declining

Points négatifs: Overall look is dated and maintenance lacking as if the long term plan is to shut down Breakfast was very poor and not edible. Since this is one amenities not offered by most of the competitors I'm surprised that it has been allowed to deteriorate

Points positifs: I liked that breakfast was included, the property overall was clean. The waffles were good. The staff was very friendly, and helpful. The location in proximity of downtown Sleepy Hollow was pretty good, you could Uber or drive. The pool area was okay.

Points négatifs: Overall the breakfast was okay, the eggs were NOT good. The pool area wasn’t too clean. Little details in the room was a bit irritating, for example the inside lock was inoperable. The screws that held the lock in place were stripped. The baseboards inside the rooms were dirty. The carpets could use a good clean.

Points positifs: It is a very nice place. Has everything we needed

Points négatifs: We got there a little early w/ our travel. The young lady at the counter barely looked up from her computer and said y'ou are here too early; come back at 1 or 2'. She did not offer to take the number (which has been done in the past) to tell us when a room might be available. Unfortunately, everyone cannot control their travel arrangements to come to the hotel at a convenient time for the hotel. I come to this hotel every October and this is the very first time I have encountered anything but very nice and kind staff. Maybe a one-off.

Points positifs: Great breakfast. Much better than most included breakfasts. Super friendly staff. Shuttle available to take you into town. Nice room, comfortable bed.

Points positifs: its cozy, clean and the staff are very polite and welcoming. very peaceful and quiet environment.

Points négatifs: none

Points positifs: Service was excellent, people very friendly.!!

Points négatifs: Room need some update. Suggestion, lobby should be lower level not in 3rd floor.

Points positifs: Breakfast included

Points positifs: Everything

Points négatifs: There haven't jacuzzi :(

Points positifs: Personnel gentil et c’était Près de mon travail. Le déjeuner avait beaucoup de choix.

Points négatifs: C’était vieux et démodé. Pas de séchoir dans la chambre. La piscine était très sale et le spa encore plus.

Points positifs: La suite étais très bien aménagé.

Points négatifs: Le service du bar fermé très tôt:(.

Points positifs: petit dejeuner

Points négatifs: les horaires du petit déjeuner trop tot