Avis des clients
Note globale
5,7
Correct
Basé sur 1 519 avis
Note générale
5,9
Embarquement
6,2
Confort
5,6
Équipage
6,9
Divertissements
4,2
Restauration
4,7
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Avis récents
- Tous les avis
- Positifs
- Neutres
- Négatifs
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2,0
Points positifs : Nothing.
Points négatifs : Everything.
avis de
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10,0
Points négatifs : Just had annoying drunk frat boys on the flight. But you can’t know all the fellow travelers beforehand.
avis de
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10,0
Points positifs : Great for getting from point A to point B. Didn’t need anything fancy and this is the airline for that.
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7,0
Points positifs : XL seats were well worth the upgrade.
Points négatifs : I understood the flights lacked wifi, entertainment, and food amenities. I did not realize even water cost money. Make sure you fill up a water bottle before boarding!
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3,3
Points positifs : I liked the upgraded seat on the first half of the journey but not the fact that I didn’t get the same seat on the second half without any apologies or attempts to make up for their faults.
Points négatifs : They could have properly trained customer service against instead of maladjusted robots who show zero sympathy for their passengers concerns. I will never fly this airline again.
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2,0
WOW doesn't care if you miss your flight.
Points positifs : The planes are nice and new. Prices are very cheap. If you book economy and then upgrade to "extra room" seats and buy a meal seats you're basically flying in what they call businiess class for a lot less.
Points négatifs : There was a huge snowstorm in Boston. A lot of people did not make it to the airport before the check-in desk closed. The airplane itself was grounded because of the snow for two hours. So a lot of people were in the main waiting area, while their plane was at the gate, but WOW did not care at all. They would not bring any gate agents out to check people in even though the plane was on the ground waiting. Many of us tried calling their support line - no answer. After a very long wait you get to what sounds like an India or Pakistan call center. The people there don't have any information, and the only things they can do are whatever you can do on the website. WOW has no real phone agents. I saw their gate agents later walking around and asked them to check us in - they shrugged. Would not check us in, despite the plane being on the ground. They could care less. Other airlines were shocked at how we were treated. Iceland Air was amazing. They saw our predicament and brought one of their managers out to their check-in gate to sell us last minute tickets on Iceland Air. A bunch of WOW customers ended up getting tickets on Iceland Air, and we actually ended up flying out of Boston before the delayed WOW air flight. If you get on the WOW flight - service is good. But you're taking a risk. Ground staff really does not care at all and will pretend they don't know you.
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5,6
Pretty good for a budget airline.
Points positifs : Nice newish planes. Competent but basic service in the air. Nice air crew.
Points négatifs : Ground agents are bad. Don't care about you. Won't answer questions. Don't care what happens to you. Don't care if you make your flight, or if your connection is delayed. There is no phone support. If you have a problem - you're on your own. Online checkin is broken. Does not work at all.
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6,3
More like whehhh
Points positifs : In flight staff was friendly.
Points négatifs : $46 for a carry on bag that I was not initially charged for on my flight from Cleveland. Bag had even less contents than when i came.
avis de
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2,0
TERRIBLE EXPERIENCE AT KEF AIRPORT AND WITH WOW AIR
Points positifs : NOTHING. My experience won't fit in the negative comments, so I'm starting it here. (1/4) We had a 21 hour layover in Iceland, so we left the airport for the night. The next morning, on our way to the airport, we tried to check-in online, but the online check-in service was not working. We arrived about two hours before our scheduled departure and had to wait in a long line since the online check-in service was not working. We checked our bags and ran into our first unfortunate encounter with the airport staff. He sent my friend's bags through, without checking the weight. When he weighed my bag, he then noticed that the first bag sent through was overweight, and mentioned that he had made a mistake. He decided to weigh both our bags together as one entity (to equal 88 lbs.) and made me empty out my suitcase of the extra weight from not only my single bag, but the extra weight from the first bag, as well. He said it was too late to retrieve the first bag, so my friend and I had to divvy up my stuff between our carry on bags. Had we known the first bag was overweight, we would have been able to easily taken stuff out of our OWN suitcases and into our OWN carry ons. Which would have been helpful for what was to come... We then walked through the foodcourt to buy some overpriced snacks for the plane. When we decided it was time to go to our gate, we passed a horrifically long line of people that we assumed couldn't be the line to get through customs, because the last few times we had been at this airport, there was always a maximum of 20 people in line. Once we realized that this line was for customs, we asked an employee working the line if we'd be able to make our flight on time if we had to wait in this line. He said not to worry, that we would be okay, because all of the airlines were notified of the unexpected delay at customs. We patiently waited in this line, and as soon as we were through, ran to our gates. At this point, we knew we were going to JUST miss the time for the gate to close, but were consoled by the fact that the employee at customs had told us that the airlines were notified that some of us would be late arriving due to the unexpected delay and line. We arrived at the gate, and the airport staff working the gate laughed in our faces and told us it was too late. They said they never heard from anyone about any delays at customs, and that the transportation bus to the airplane had left ten minutes ago. "Too bad!" they said. How could it have left ten minutes prior, if the gate said it had closed only a few minutes before we arrived? A lie. We asked about our luggage.
Points négatifs : (2/4) They said that they would notify the plane, and the bags would be taken off, and that we could find them at baggage claim. So let me get this straight - the plane can wait for someone to sift through all of the baggage, find our bags, and remove them from the plane, but wouldn't allow us to take the probably less time to just get on the plane? We asked if there was anyone from WOW that we could speak to, and they pointed us in the direction of another gate. Once we got to that area, there was another group of people that also missed their flight due to the unexpected line at customs. They were speaking with a lady who was telling them that no one from WOW was at the airport, they all went home for the day. We also attempted to talk to this lady, but she was in a hurry to leave for the day, as well, and was very dismissive and talked to us in passing. On our way to baggage claim, we passed customs, which by this time, had no line. We spoke to three people that were standing in that area, and were looking for the guy who told us that our plane was notified of the delay. He was no longer around, but the staff standing there had said that they were unsure why we were told that any aircrafts were notified of delays because that was not true, and that they also were not even ALLOWED to tell travelers this information. So.... the guy that we spoke to in the customs line lied to my face, and was not even allowed to tell us what he did. This infuriates me for MANY reasons. If I had known that we would not make it through the customs line in time, I would have politely asked other travelers towards the front of the line if we could pass them. Most people are very nice, and would of course let us in front of them. I know I would have done that for someone. But instead, since a KEF AIRPORT STAFF told me that MY PLANE WAS NOTIFIED OF THE DELAY, I patiently waited in line. Yet another lie. We finally got to baggage claim, and spoke with one of the employees there. He told us that he was not aware of any bags coming back in, but it usually takes about 30 mins. At this point, it probably had already been that long, but my friend waited anyways. Meanwhile, I went back to the check-in area to see if there was anyone available to talk to about the circumstances, or if there was another flight we could get on because both my friend and I had to work the next day. There was no one anywhere, except for at the the Icelandair counter. The woman I spoke to there was very nice (shocker), but there was nothing she could do, that all of the flights leaving the airport to the US for the rest of the day had just closed their time for purchasing tickets. If we had not been lied to and if the staff had not been rude and pointing us in all different directions, I probably could have gotten us on a flight out that night. But yet again, we JUST missed the mark due to being misinformed and mistreated by the airport staff.
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2,0
MY REVIEW WILL NOT FIT. CONTINUED HERE.
Points positifs : (3/4) My friend finally came up from baggage claim and had told me that no bags came, and the staff member we were speaking to downstairs told us that our luggage was probably already on its way to Chicago. Note that he never asked for our names or our baggage claim ticket. We bought a plane ticket on Icelandair for the next afternoon, found an ACE Guesthouse to stay at, paid for another cab, and left with our carry-ons with nothing useful for overnight because of the first encounter at the check-in counter where we weren't able to properly remove our chosen belongings from our suitcases. The next morning after I woke up and as soon as I knew our original flight had landed, I tried to call O'Hare to confirm that our bags had indeed made it to Chicago. I was not able to get ahold of anyone that could help. When we got to the airport, 4.5 hours early, we checked in and went straight to baggage claim to double check where our bags were. We were not leaving Iceland until we were 100% sure of where our belongings were. Lo and behold, it's the same employee that was working in the baggage claim area the day before. He remembered us, and told us that he had good news and bad news. The good news was that they found our bags, the bad news was that was our bags were on their way to Boston. Boston? BOSTON?! He said they went to Boston because if there were bags left here, it was mandatory that they get sent as fast as they could to the country they are scheduled to arrive at, no matter what airport. That location happened to be Boston. We have NO idea why this was the case, when they knew that we had missed our flight and were still in Iceland. Isn't it mandatory that luggage stay with the owner? We wanted to call Boston to make sure that our bags were there, and to have them sent to Chicago so that they were in Chicago when we arrived later that day. He told us that there was nothing that we could do, that we would have to wait until we get to Chicago, file a claim, and then they would have our bags sent to us a day or so later. Note again, that he never asked for our names or our bag claim number. Begrudgingly, we left him, even more furious, and waited for our next flight. Meanwhile, I tried to get ahold of anyone from O'Hare – no luck. I tried to get ahold of anyone from Boston – no luck. Finally, I decided to call WOW Customer Service. I explained the situation to her, and told her that it was absolutely necessary to know where my bags were, and to know that they would be waiting for me in Chicago when I arrived, also questioning WHY protocol called for our bags being sent to Boston. She asked for the claim number, and told me the last time the bags were scanned was in Iceland. They were at the airport. I told her this was impossible, because I spoke to the same person the day before and today, and he said our bags were not at this airport. She insisted that they were.
Points négatifs : (4/4) At this point, a few hours had gone by, and we were running short on time. With AN HOUR left until our DEPARTURE TIME, we went back to baggage claim and told the same employee that WOW had told us our bags were scanned in here. He seemed confused, and said he was not sure how this could be possible. My friend spotted her bag behind him, and pointed it out. He seemed shocked. I didn't see my bag anywhere, and asked him where it was, and he said that maybe it got swapped out with someone else's, because he didn't see it. My friend asked him to please check the back for my suitcase. Sure enough, it was there. CLEARLY, this employee had no idea what he was doing. He gave us misinformation numerous times. If we had not been so persistent, we never would have known that our bags were still at KEF in Iceland. HOW WOULD WE HAVE GOTTEN OUR BAGS TO CHICAGO??????????? If I had listened to the guy and trusted him, we would have landed in Chicago, filed a claim, and seen that there were NO bags in Chicago, and NO bags in Boston. Our belongings would have been stuck in Iceland. We then had hardly any time to go back to the check-in counter and check our bags. We waited in another line, checked our bags, and ran to our gate. Every other KEF staff member that we tried to speak to was very short and rude, unhelpful, and in a hurry to get us out of the way. Even when we tried to find someone at a kiosk, there was no one there working the kiosk. Nearly every employee at KEF had lied to my face, and did not care that I needed help. If I had not been lied to about information regarding notifications, flights, baggage, etc. on numerous accounts, I know for a FACT that I would have made sure I made my flight. This experience is absolutely unacceptable. The incapable, rude, and dishonest airport staff and unaccommodating airlines costed us an extra $1,000 each. It also cost us the couple hundred dollars we would have made at work the next day. I will never fly WOW again. I will never fly to or through Keflavik International Airport again. I will never recommend WOW. I will never recommend KEF. This left such a bad taste in my mouth that I don't really ever want to go to Iceland again. And I know my friend feels the same way.
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6,3
Points négatifs : Seats are too small
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6,6
Points positifs : I got a seat with more leg room and it was much more comfortable
Points négatifs : Boarding was a bit frantic because of the lines at the airport for customs
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2,0
Points négatifs : Didn't take the flight. Wasn't allowed to cancel.
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2,0
Lost Money
Points positifs : Nothing
Points négatifs : Seats e not comfortable. u have to buy everything. even a water staff is not caring
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2,0
Don't think I'll fly wow again
Points positifs : Apart from over priced in flight food and drink, uncomfortable seats I was treated awfully on return flight from Newark by one attendent. I will be writing an official complaint today. I was charged a ridiculous price $100 for my carry on bag that was checked as free personal item on first trip. Lack of available information or internet at boarding gate was shocking. I explained multiple times I had the correct dimensions of bag and it was smaller then people's rucksacks who got on before me and were not charged. Besides this the whole thing was handled very badly by the boarding crew there with the lady being very rude to me, I was quite shocked and upset getting in plane. I had no money left on my visa afterward to even get food or drink in airport stop ever which was delayed.
Points négatifs : Staff rude , uncomfortable flight /plane. Over priced service. No cash accepted in flight.
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6,6
Points positifs : No frills budget carrier, mostly exactly as I expected.
Points négatifs : If you overbuy luggage allowance, there is no way to undo it, even within 24 hours. I made a mistake, thinking I needed to purchase more luggage, recognized my mistake right away, and still ended up paying for luggage allowance I didn't need.
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8,0
Points positifs : Price was very inexpensive, crew was polite and efficient and our flights were on time. The food was fine, but a little overpriced.
Points négatifs : No entertainment, but that’s how they keep costs low. Seating was not incredibly clean.
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8,0
Points positifs : Price was very inexpensive, crew was polite and efficient and our flights were on time. Airport in Iceland seems new and hip, but is small.
Points négatifs : No entertainment, but that’s how they keep costs low. Seating was not incredibly clean.
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6,0
Cheap flight
Points positifs : The price
Points négatifs : The delay
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6,6
Catching up after delay
Points positifs : Delay was minimized. Wow left enough leeway to naked up some time after a big snow storm.
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3,3
Points positifs : Crew was wonderful.
Points négatifs : My check in luggage got left behind .Didn't receive it for five days. A set of cuff-links I had in my luggage as a graduation present for my nephew was missing when my luggage finally arrived.
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3,3
Points positifs : The flight was smooth and on time. The crew was competent.
Points négatifs : For the second time my luggage was missing on arrival at Baltimore too. Didn't receive it until seven days after arrival.
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6,0
On time
Points positifs : More leg room
Points négatifs : No movie or entertainment
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6,0
Points positifs : Boarding was simple compared to the complexity of many airlines with all their zones - peasants in the back type of thing. Fare was about half that of other airlines. Delays on both planes, but weather may have been an issue.
Points négatifs : My allocated seat was so cramped my knees were compressed against the seat back in front, however I sat. I am not unduly tall. They did actually move me and that was a bit better. Had to pay for water - that's wrong!
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6,4
Cramped
Points positifs : Boarding was simple compared to the complexity of many airlines with all their zones - peasants in the back type of thing. Fare was about half that of other airlines. Delays on both planes, but weather may have been an issue.
Points négatifs : My allocated seat was so cramped my knees were compressed against the seat back in front, however I sat. I am not unduly tall. They did actually move me and that was a bit better. Had to pay for water - that's wrong!
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5,6
Cheap flights and still amazing
Points positifs : The price for the flight was very nice and the staff was on top of things especially for how long the flight was.
Points négatifs : The food and drinks were very overpriced and taxed as well.
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6,6
Plane was delayed but didn't take long.
Points positifs : This plane was much bigger and the seating was more comfortable and spacious. Also helped that this flight was less longer than my first.
Points négatifs : The bathroom was dirtier than the other plane by having tissues on the floor. Also, plane was delayed because of cold weather and another plane took our spot during our land.
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4,6
It's a cheaper flight that is run by even cheaper airline
Points positifs : The price of the ticket, initially that is, see below.
Points négatifs : You must pay for a carry-on, which wrecks the substantial price difference between Icelandair and Wow! They called for Final Boarding over 50 minutes before departure and then proceeded to not even leave the gate until actual departure time, no stated delay either. They want you to rush on and wait, and pay! Woke up the cabin to try and sell hats with over 3 hours to go on flight. Not even water or a simple snack was complimentary. The Spirit Airways of Europe....
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7,0
It was a budget flight not much to expect, service was nice.
Points positifs : It was a budget flight not much to expect, service was nice.
Points négatifs : Not enough leg room, I didn't expect to be in first class but even sitting upright I could barely sit in my seat.
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7,3
food
Points positifs : My kids loved the hot sandwiches, they said, hey this is the best airline food we've ever had!
Points négatifs : Seats the seats were very hard. I had an extra cushion with me to sit on since that was my experience with Wow in the past, but even with the cushion the seat felt very hard.
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7,3
Food & seats
Points positifs : My kids loved the hot sandwiches, they said, hey this is the best airline food we've ever had!
Points négatifs : Seats the seats were very hard. I had an extra cushion with me to sit on since that was my experience with Wow in the past, but even with the cushion the seat felt very hard.
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3,3
The Spirit Airlines Of International Travel
Points positifs : The price
Points négatifs : Boarding procedures are terrible. No perks. You pay the difference in price in your baggage and other fees.
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8,0
Trip to Paris
Points positifs : I enjoyed having the whole row to myself on both flights to Paris and the crew was great
Points négatifs : I would like if there was entertainment available without having to use the iPad. It’s not comfortable to watch the TV sitting in the seat looking down. Maybe TVs in the seat back tops that you have to pay for to turn on would be better. I bet you would get more people to buy.
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6,3
Points positifs : Nothing
Points négatifs : I did not like that I was unaware they changed my flight number from 404 to 406 but because of storm warning it made sense. I did not like how they board you on the plane in Iceland. They make you take a bus and then climb up stairs into plane out of ticket order. Standing on those stairs in rain and wind is not fun. also the food selection for morning is awful.
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2,0
Points négatifs : Everything.
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2,0
Points négatifs : Everything.
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2,0
Crew disappeared when there was an issue!!
Points négatifs : There was a baggage issue on my return flight. Half of the bags did not arrive- or so we were told after waiting 45 minutes. Then we were directed to claim a missing bag. The only Wow cremember there addressed the group then disappeared for over an hour never to be seen again!!! I searched the whole terminal for a Wow employee and could not find one. Bags were eventually returned to us by another air crew!
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2,0
Their system has zero give
Points négatifs : Snow storm cancelled dozens of flights. I was told I couldn't be rebooked at the airport and needed to call in. Spent 6+ hours on hold. Following day was informed at airport that I couldn't be rebooked by customer service and was given no further options. I bought a ticket on another airline. I'll never fly WOW again.
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2,0
Would not let me board the flight
Points positifs : Nothing
Points négatifs : Would not let.me board the flight as my name was booked as Chris and not Christopher. When calling support they refused to change my name as it was 4 hours before the flight....horrible, they cost me a lot of.money!!!
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8,0
Points positifs : All comfortable & smooth.
Points négatifs : All good.
avis de
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8,0
Points positifs : All good.
Points négatifs : All good.
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7,0
hard seats
Points négatifs : The seats on my flight were very hard. I found it almost impossible to sit through the flight. I normally enjoy flying but find myself dreading the trip home. I am planning to bring an extra cushion to sit on in hopes that it will make a difference.
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5,0
Basic, basic.
Points positifs : The staff was friendly.
Points négatifs : This is a really basic airline, without creature comforts. No food or drinks are included, and what is for sale on board, is overpriced. The regular seats are really tight, don’t expect to stretch your legs.
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5,0
Basic, basic.
Points positifs : The staff was friendly.
Points négatifs : This is a really basic airline, without creature comforts. No food or drinks are included, and what is for sale on board, is overpriced. The regular seats are really tight, don’t expect to stretch your legs.
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4,0
Points négatifs : The plane was very noisy and uncomfortable but I guess that’s what you get for lower budget airlines.
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5,0
Points positifs : the staff was nice and attentive
Points négatifs : the boarding procedures at CDG were lengthy and unlcear
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5,6
Points négatifs : not agreeing with the policy that you have to buy even the WATER... that is cheap!!
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2,0
Points positifs : nothing can come to mind and unable to get connection flyer to their flight on time.
Points négatifs : staff were not experienced to control connecting flyers-should have released those passengers first
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2,0
Points positifs : non event --missed connection flight due to bad flight crew. my name is liam from new jersey
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2,0
Worst Airline
Points positifs : Nothing
Points négatifs : Poor customer service
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2,3
Points positifs : Nothing
Points négatifs : N/a
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8,0
Points positifs : Lovely planes, crew, airports. All went well.
Points négatifs : Would have preferred ceiling lights to have been completely dimmed during night flying. Would have preferred ramp (walk-on/off) exits at all airports.
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2,6
Points négatifs : Food/drinks are overpriced. Seats are too small. There’s no entertainment for long haul flights. Water isn’t even served. The front desk was very dismissive of any customer service when our plane was late.
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3,0
Points positifs : The flight was held when our previous flight was delayed so no rebooking was necessary.
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6,4
Points positifs : Great legroom, nice crew.
Points négatifs : The confusion about whether or not our flight was going to be on time was extremely stressful. Our first flight got delayed 90 minutes and our second flight got moved up 30 minutes, so our two hour delay shrunk to 0 minutes. The flight crew in Paris had no information about whether or not they were going to hold our flight, and we all sprinted through the airport in Iceland to board our second flight.
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6,0
nice flight crew - surprised they didn't charge me for that..
Points positifs : The on board crew was friendly
Points négatifs : Flights were late. I also did not like that they charge for everything. Maybe that is how most airlines are now, but I found it irritating.
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2,0
Points négatifs : No luggage included.
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2,0
Points positifs : WOW airlines canceled my flight and won't refund my money
Points négatifs : WOW airlines canceled my flight and won't refund my money
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2,0
Points positifs : WOW airlines canceled my flight and won't refund my money
Points négatifs : WOW airlines canceled my flight and won't refund my money
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2,0
Points positifs : The plane did not arrive. Could not book for next days flight. Now they are not refunding...
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7,0
Points positifs : XL seats were well worth the upgrade.
Points négatifs : I understood the flights lacked wifi, entertainment, and food amenities. I did not realize even water cost money. Make sure you fill up a water bottle before boarding!
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6,6
Points positifs : I got a seat with more leg room and it was much more comfortable
Points négatifs : Boarding was a bit frantic because of the lines at the airport for customs
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6,6
Points positifs : No frills budget carrier, mostly exactly as I expected.
Points négatifs : If you overbuy luggage allowance, there is no way to undo it, even within 24 hours. I made a mistake, thinking I needed to purchase more luggage, recognized my mistake right away, and still ended up paying for luggage allowance I didn't need.
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8,0
Points positifs : Price was very inexpensive, crew was polite and efficient and our flights were on time. The food was fine, but a little overpriced.
Points négatifs : No entertainment, but that’s how they keep costs low. Seating was not incredibly clean.
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8,0
Points positifs : Price was very inexpensive, crew was polite and efficient and our flights were on time. Airport in Iceland seems new and hip, but is small.
Points négatifs : No entertainment, but that’s how they keep costs low. Seating was not incredibly clean.
avis de
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6,6
Catching up after delay
Points positifs : Delay was minimized. Wow left enough leeway to naked up some time after a big snow storm.
avis de
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6,6
Plane was delayed but didn't take long.
Points positifs : This plane was much bigger and the seating was more comfortable and spacious. Also helped that this flight was less longer than my first.
Points négatifs : The bathroom was dirtier than the other plane by having tissues on the floor. Also, plane was delayed because of cold weather and another plane took our spot during our land.
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7,0
It was a budget flight not much to expect, service was nice.
Points positifs : It was a budget flight not much to expect, service was nice.
Points négatifs : Not enough leg room, I didn't expect to be in first class but even sitting upright I could barely sit in my seat.
avis de
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7,3
food
Points positifs : My kids loved the hot sandwiches, they said, hey this is the best airline food we've ever had!
Points négatifs : Seats the seats were very hard. I had an extra cushion with me to sit on since that was my experience with Wow in the past, but even with the cushion the seat felt very hard.
avis de
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7,3
Food & seats
Points positifs : My kids loved the hot sandwiches, they said, hey this is the best airline food we've ever had!
Points négatifs : Seats the seats were very hard. I had an extra cushion with me to sit on since that was my experience with Wow in the past, but even with the cushion the seat felt very hard.
avis de
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8,0
Trip to Paris
Points positifs : I enjoyed having the whole row to myself on both flights to Paris and the crew was great
Points négatifs : I would like if there was entertainment available without having to use the iPad. It’s not comfortable to watch the TV sitting in the seat looking down. Maybe TVs in the seat back tops that you have to pay for to turn on would be better. I bet you would get more people to buy.
avis de
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8,0
Points positifs : All comfortable & smooth.
Points négatifs : All good.
avis de
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8,0
Points positifs : All good.
Points négatifs : All good.
avis de
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7,0
hard seats
Points négatifs : The seats on my flight were very hard. I found it almost impossible to sit through the flight. I normally enjoy flying but find myself dreading the trip home. I am planning to bring an extra cushion to sit on in hopes that it will make a difference.
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8,0
Points positifs : Lovely planes, crew, airports. All went well.
Points négatifs : Would have preferred ceiling lights to have been completely dimmed during night flying. Would have preferred ramp (walk-on/off) exits at all airports.
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2,0
Points positifs : Nothing.
Points négatifs : Everything.
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3,3
Points positifs : I liked the upgraded seat on the first half of the journey but not the fact that I didn’t get the same seat on the second half without any apologies or attempts to make up for their faults.
Points négatifs : They could have properly trained customer service against instead of maladjusted robots who show zero sympathy for their passengers concerns. I will never fly this airline again.
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2,0
WOW doesn't care if you miss your flight.
Points positifs : The planes are nice and new. Prices are very cheap. If you book economy and then upgrade to "extra room" seats and buy a meal seats you're basically flying in what they call businiess class for a lot less.
Points négatifs : There was a huge snowstorm in Boston. A lot of people did not make it to the airport before the check-in desk closed. The airplane itself was grounded because of the snow for two hours. So a lot of people were in the main waiting area, while their plane was at the gate, but WOW did not care at all. They would not bring any gate agents out to check people in even though the plane was on the ground waiting. Many of us tried calling their support line - no answer. After a very long wait you get to what sounds like an India or Pakistan call center. The people there don't have any information, and the only things they can do are whatever you can do on the website. WOW has no real phone agents. I saw their gate agents later walking around and asked them to check us in - they shrugged. Would not check us in, despite the plane being on the ground. They could care less. Other airlines were shocked at how we were treated. Iceland Air was amazing. They saw our predicament and brought one of their managers out to their check-in gate to sell us last minute tickets on Iceland Air. A bunch of WOW customers ended up getting tickets on Iceland Air, and we actually ended up flying out of Boston before the delayed WOW air flight. If you get on the WOW flight - service is good. But you're taking a risk. Ground staff really does not care at all and will pretend they don't know you.
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5,6
Pretty good for a budget airline.
Points positifs : Nice newish planes. Competent but basic service in the air. Nice air crew.
Points négatifs : Ground agents are bad. Don't care about you. Won't answer questions. Don't care what happens to you. Don't care if you make your flight, or if your connection is delayed. There is no phone support. If you have a problem - you're on your own. Online checkin is broken. Does not work at all.
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6,3
More like whehhh
Points positifs : In flight staff was friendly.
Points négatifs : $46 for a carry on bag that I was not initially charged for on my flight from Cleveland. Bag had even less contents than when i came.
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2,0
TERRIBLE EXPERIENCE AT KEF AIRPORT AND WITH WOW AIR
Points positifs : NOTHING. My experience won't fit in the negative comments, so I'm starting it here. (1/4) We had a 21 hour layover in Iceland, so we left the airport for the night. The next morning, on our way to the airport, we tried to check-in online, but the online check-in service was not working. We arrived about two hours before our scheduled departure and had to wait in a long line since the online check-in service was not working. We checked our bags and ran into our first unfortunate encounter with the airport staff. He sent my friend's bags through, without checking the weight. When he weighed my bag, he then noticed that the first bag sent through was overweight, and mentioned that he had made a mistake. He decided to weigh both our bags together as one entity (to equal 88 lbs.) and made me empty out my suitcase of the extra weight from not only my single bag, but the extra weight from the first bag, as well. He said it was too late to retrieve the first bag, so my friend and I had to divvy up my stuff between our carry on bags. Had we known the first bag was overweight, we would have been able to easily taken stuff out of our OWN suitcases and into our OWN carry ons. Which would have been helpful for what was to come... We then walked through the foodcourt to buy some overpriced snacks for the plane. When we decided it was time to go to our gate, we passed a horrifically long line of people that we assumed couldn't be the line to get through customs, because the last few times we had been at this airport, there was always a maximum of 20 people in line. Once we realized that this line was for customs, we asked an employee working the line if we'd be able to make our flight on time if we had to wait in this line. He said not to worry, that we would be okay, because all of the airlines were notified of the unexpected delay at customs. We patiently waited in this line, and as soon as we were through, ran to our gates. At this point, we knew we were going to JUST miss the time for the gate to close, but were consoled by the fact that the employee at customs had told us that the airlines were notified that some of us would be late arriving due to the unexpected delay and line. We arrived at the gate, and the airport staff working the gate laughed in our faces and told us it was too late. They said they never heard from anyone about any delays at customs, and that the transportation bus to the airplane had left ten minutes ago. "Too bad!" they said. How could it have left ten minutes prior, if the gate said it had closed only a few minutes before we arrived? A lie. We asked about our luggage.
Points négatifs : (2/4) They said that they would notify the plane, and the bags would be taken off, and that we could find them at baggage claim. So let me get this straight - the plane can wait for someone to sift through all of the baggage, find our bags, and remove them from the plane, but wouldn't allow us to take the probably less time to just get on the plane? We asked if there was anyone from WOW that we could speak to, and they pointed us in the direction of another gate. Once we got to that area, there was another group of people that also missed their flight due to the unexpected line at customs. They were speaking with a lady who was telling them that no one from WOW was at the airport, they all went home for the day. We also attempted to talk to this lady, but she was in a hurry to leave for the day, as well, and was very dismissive and talked to us in passing. On our way to baggage claim, we passed customs, which by this time, had no line. We spoke to three people that were standing in that area, and were looking for the guy who told us that our plane was notified of the delay. He was no longer around, but the staff standing there had said that they were unsure why we were told that any aircrafts were notified of delays because that was not true, and that they also were not even ALLOWED to tell travelers this information. So.... the guy that we spoke to in the customs line lied to my face, and was not even allowed to tell us what he did. This infuriates me for MANY reasons. If I had known that we would not make it through the customs line in time, I would have politely asked other travelers towards the front of the line if we could pass them. Most people are very nice, and would of course let us in front of them. I know I would have done that for someone. But instead, since a KEF AIRPORT STAFF told me that MY PLANE WAS NOTIFIED OF THE DELAY, I patiently waited in line. Yet another lie. We finally got to baggage claim, and spoke with one of the employees there. He told us that he was not aware of any bags coming back in, but it usually takes about 30 mins. At this point, it probably had already been that long, but my friend waited anyways. Meanwhile, I went back to the check-in area to see if there was anyone available to talk to about the circumstances, or if there was another flight we could get on because both my friend and I had to work the next day. There was no one anywhere, except for at the the Icelandair counter. The woman I spoke to there was very nice (shocker), but there was nothing she could do, that all of the flights leaving the airport to the US for the rest of the day had just closed their time for purchasing tickets. If we had not been lied to and if the staff had not been rude and pointing us in all different directions, I probably could have gotten us on a flight out that night. But yet again, we JUST missed the mark due to being misinformed and mistreated by the airport staff.
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2,0
MY REVIEW WILL NOT FIT. CONTINUED HERE.
Points positifs : (3/4) My friend finally came up from baggage claim and had told me that no bags came, and the staff member we were speaking to downstairs told us that our luggage was probably already on its way to Chicago. Note that he never asked for our names or our baggage claim ticket. We bought a plane ticket on Icelandair for the next afternoon, found an ACE Guesthouse to stay at, paid for another cab, and left with our carry-ons with nothing useful for overnight because of the first encounter at the check-in counter where we weren't able to properly remove our chosen belongings from our suitcases. The next morning after I woke up and as soon as I knew our original flight had landed, I tried to call O'Hare to confirm that our bags had indeed made it to Chicago. I was not able to get ahold of anyone that could help. When we got to the airport, 4.5 hours early, we checked in and went straight to baggage claim to double check where our bags were. We were not leaving Iceland until we were 100% sure of where our belongings were. Lo and behold, it's the same employee that was working in the baggage claim area the day before. He remembered us, and told us that he had good news and bad news. The good news was that they found our bags, the bad news was that was our bags were on their way to Boston. Boston? BOSTON?! He said they went to Boston because if there were bags left here, it was mandatory that they get sent as fast as they could to the country they are scheduled to arrive at, no matter what airport. That location happened to be Boston. We have NO idea why this was the case, when they knew that we had missed our flight and were still in Iceland. Isn't it mandatory that luggage stay with the owner? We wanted to call Boston to make sure that our bags were there, and to have them sent to Chicago so that they were in Chicago when we arrived later that day. He told us that there was nothing that we could do, that we would have to wait until we get to Chicago, file a claim, and then they would have our bags sent to us a day or so later. Note again, that he never asked for our names or our bag claim number. Begrudgingly, we left him, even more furious, and waited for our next flight. Meanwhile, I tried to get ahold of anyone from O'Hare – no luck. I tried to get ahold of anyone from Boston – no luck. Finally, I decided to call WOW Customer Service. I explained the situation to her, and told her that it was absolutely necessary to know where my bags were, and to know that they would be waiting for me in Chicago when I arrived, also questioning WHY protocol called for our bags being sent to Boston. She asked for the claim number, and told me the last time the bags were scanned was in Iceland. They were at the airport. I told her this was impossible, because I spoke to the same person the day before and today, and he said our bags were not at this airport. She insisted that they were.
Points négatifs : (4/4) At this point, a few hours had gone by, and we were running short on time. With AN HOUR left until our DEPARTURE TIME, we went back to baggage claim and told the same employee that WOW had told us our bags were scanned in here. He seemed confused, and said he was not sure how this could be possible. My friend spotted her bag behind him, and pointed it out. He seemed shocked. I didn't see my bag anywhere, and asked him where it was, and he said that maybe it got swapped out with someone else's, because he didn't see it. My friend asked him to please check the back for my suitcase. Sure enough, it was there. CLEARLY, this employee had no idea what he was doing. He gave us misinformation numerous times. If we had not been so persistent, we never would have known that our bags were still at KEF in Iceland. HOW WOULD WE HAVE GOTTEN OUR BAGS TO CHICAGO??????????? If I had listened to the guy and trusted him, we would have landed in Chicago, filed a claim, and seen that there were NO bags in Chicago, and NO bags in Boston. Our belongings would have been stuck in Iceland. We then had hardly any time to go back to the check-in counter and check our bags. We waited in another line, checked our bags, and ran to our gate. Every other KEF staff member that we tried to speak to was very short and rude, unhelpful, and in a hurry to get us out of the way. Even when we tried to find someone at a kiosk, there was no one there working the kiosk. Nearly every employee at KEF had lied to my face, and did not care that I needed help. If I had not been lied to about information regarding notifications, flights, baggage, etc. on numerous accounts, I know for a FACT that I would have made sure I made my flight. This experience is absolutely unacceptable. The incapable, rude, and dishonest airport staff and unaccommodating airlines costed us an extra $1,000 each. It also cost us the couple hundred dollars we would have made at work the next day. I will never fly WOW again. I will never fly to or through Keflavik International Airport again. I will never recommend WOW. I will never recommend KEF. This left such a bad taste in my mouth that I don't really ever want to go to Iceland again. And I know my friend feels the same way.
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6,3
Points négatifs : Seats are too small
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2,0
Points négatifs : Didn't take the flight. Wasn't allowed to cancel.
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2,0
Lost Money
Points positifs : Nothing
Points négatifs : Seats e not comfortable. u have to buy everything. even a water staff is not caring
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2,0
Don't think I'll fly wow again
Points positifs : Apart from over priced in flight food and drink, uncomfortable seats I was treated awfully on return flight from Newark by one attendent. I will be writing an official complaint today. I was charged a ridiculous price $100 for my carry on bag that was checked as free personal item on first trip. Lack of available information or internet at boarding gate was shocking. I explained multiple times I had the correct dimensions of bag and it was smaller then people's rucksacks who got on before me and were not charged. Besides this the whole thing was handled very badly by the boarding crew there with the lady being very rude to me, I was quite shocked and upset getting in plane. I had no money left on my visa afterward to even get food or drink in airport stop ever which was delayed.
Points négatifs : Staff rude , uncomfortable flight /plane. Over priced service. No cash accepted in flight.
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6,0
Cheap flight
Points positifs : The price
Points négatifs : The delay
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3,3
Points positifs : Crew was wonderful.
Points négatifs : My check in luggage got left behind .Didn't receive it for five days. A set of cuff-links I had in my luggage as a graduation present for my nephew was missing when my luggage finally arrived.
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3,3
Points positifs : The flight was smooth and on time. The crew was competent.
Points négatifs : For the second time my luggage was missing on arrival at Baltimore too. Didn't receive it until seven days after arrival.
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6,0
On time
Points positifs : More leg room
Points négatifs : No movie or entertainment
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6,0
Points positifs : Boarding was simple compared to the complexity of many airlines with all their zones - peasants in the back type of thing. Fare was about half that of other airlines. Delays on both planes, but weather may have been an issue.
Points négatifs : My allocated seat was so cramped my knees were compressed against the seat back in front, however I sat. I am not unduly tall. They did actually move me and that was a bit better. Had to pay for water - that's wrong!
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6,4
Cramped
Points positifs : Boarding was simple compared to the complexity of many airlines with all their zones - peasants in the back type of thing. Fare was about half that of other airlines. Delays on both planes, but weather may have been an issue.
Points négatifs : My allocated seat was so cramped my knees were compressed against the seat back in front, however I sat. I am not unduly tall. They did actually move me and that was a bit better. Had to pay for water - that's wrong!
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5,6
Cheap flights and still amazing
Points positifs : The price for the flight was very nice and the staff was on top of things especially for how long the flight was.
Points négatifs : The food and drinks were very overpriced and taxed as well.
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4,6
It's a cheaper flight that is run by even cheaper airline
Points positifs : The price of the ticket, initially that is, see below.
Points négatifs : You must pay for a carry-on, which wrecks the substantial price difference between Icelandair and Wow! They called for Final Boarding over 50 minutes before departure and then proceeded to not even leave the gate until actual departure time, no stated delay either. They want you to rush on and wait, and pay! Woke up the cabin to try and sell hats with over 3 hours to go on flight. Not even water or a simple snack was complimentary. The Spirit Airways of Europe....
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3,3
The Spirit Airlines Of International Travel
Points positifs : The price
Points négatifs : Boarding procedures are terrible. No perks. You pay the difference in price in your baggage and other fees.
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6,3
Points positifs : Nothing
Points négatifs : I did not like that I was unaware they changed my flight number from 404 to 406 but because of storm warning it made sense. I did not like how they board you on the plane in Iceland. They make you take a bus and then climb up stairs into plane out of ticket order. Standing on those stairs in rain and wind is not fun. also the food selection for morning is awful.
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2,0
Points négatifs : Everything.
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2,0
Points négatifs : Everything.
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2,0
Crew disappeared when there was an issue!!
Points négatifs : There was a baggage issue on my return flight. Half of the bags did not arrive- or so we were told after waiting 45 minutes. Then we were directed to claim a missing bag. The only Wow cremember there addressed the group then disappeared for over an hour never to be seen again!!! I searched the whole terminal for a Wow employee and could not find one. Bags were eventually returned to us by another air crew!
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2,0
Their system has zero give
Points négatifs : Snow storm cancelled dozens of flights. I was told I couldn't be rebooked at the airport and needed to call in. Spent 6+ hours on hold. Following day was informed at airport that I couldn't be rebooked by customer service and was given no further options. I bought a ticket on another airline. I'll never fly WOW again.
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2,0
Would not let me board the flight
Points positifs : Nothing
Points négatifs : Would not let.me board the flight as my name was booked as Chris and not Christopher. When calling support they refused to change my name as it was 4 hours before the flight....horrible, they cost me a lot of.money!!!
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5,0
Basic, basic.
Points positifs : The staff was friendly.
Points négatifs : This is a really basic airline, without creature comforts. No food or drinks are included, and what is for sale on board, is overpriced. The regular seats are really tight, don’t expect to stretch your legs.
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5,0
Basic, basic.
Points positifs : The staff was friendly.
Points négatifs : This is a really basic airline, without creature comforts. No food or drinks are included, and what is for sale on board, is overpriced. The regular seats are really tight, don’t expect to stretch your legs.
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4,0
Points négatifs : The plane was very noisy and uncomfortable but I guess that’s what you get for lower budget airlines.
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5,0
Points positifs : the staff was nice and attentive
Points négatifs : the boarding procedures at CDG were lengthy and unlcear
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5,6
Points négatifs : not agreeing with the policy that you have to buy even the WATER... that is cheap!!
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2,0
Points positifs : nothing can come to mind and unable to get connection flyer to their flight on time.
Points négatifs : staff were not experienced to control connecting flyers-should have released those passengers first
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2,0
Points positifs : non event --missed connection flight due to bad flight crew. my name is liam from new jersey
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2,0
Worst Airline
Points positifs : Nothing
Points négatifs : Poor customer service
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2,3
Points positifs : Nothing
Points négatifs : N/a
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2,6
Points négatifs : Food/drinks are overpriced. Seats are too small. There’s no entertainment for long haul flights. Water isn’t even served. The front desk was very dismissive of any customer service when our plane was late.
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3,0
Points positifs : The flight was held when our previous flight was delayed so no rebooking was necessary.
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6,4
Points positifs : Great legroom, nice crew.
Points négatifs : The confusion about whether or not our flight was going to be on time was extremely stressful. Our first flight got delayed 90 minutes and our second flight got moved up 30 minutes, so our two hour delay shrunk to 0 minutes. The flight crew in Paris had no information about whether or not they were going to hold our flight, and we all sprinted through the airport in Iceland to board our second flight.
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6,0
nice flight crew - surprised they didn't charge me for that..
Points positifs : The on board crew was friendly
Points négatifs : Flights were late. I also did not like that they charge for everything. Maybe that is how most airlines are now, but I found it irritating.
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2,0
Points négatifs : No luggage included.
avis de
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2,0
Points positifs : WOW airlines canceled my flight and won't refund my money
Points négatifs : WOW airlines canceled my flight and won't refund my money
avis de
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2,0
Points positifs : WOW airlines canceled my flight and won't refund my money
Points négatifs : WOW airlines canceled my flight and won't refund my money
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2,0
Points positifs : The plane did not arrive. Could not book for next days flight. Now they are not refunding...
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Coordonnées de WOW air
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