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The hallway my room was on smelled like complete throw up and had a horrible odor until later on in the night. Understandably, it was new years day when I came but the hall should of been sprayed or contained the smell. That is the only negative thing I have to say about my stay.
The room and bathroom were clean and comfortable. Proximity to the mall and restaurants is nice. I'd prefer free parking, but who wouldn't?
The staff were especially friendly and helpful
Nothing Parking was supposed to be free when I booked and I was charged for parking when I arrived. Our first room smelled of BO. We were moved to an alternative room, which was fine.
The rooms were beautiful, updated and huge. The bathroom was wonderful aswell.The staff were friendly, professional and extremely helpful. The front desk staff seemed to be a bit incompident with hotel details such as hours of the spa and restaurant and how the computer system worked. It seemed like there were a lot of 'new' people on staff.
The room's bathroom facilities. All staff interactions were great. Parking was $30 for the night.
HOT WATER WAS LACKING ,THE 16 KIDS IN THE ROOM NEXT TO ME HAVE A BARMITZFA, TILL 430 IN MORNING KIND OF GOT OLD BUT EVERYTHING ELSE GREAT
Sometimes my wife is right on the money. NYC congestion I can live without. I stay here I save half my money and get 2x the service...This hotel is brand spanking new...like walking onto an elegant Starship...USS Comfort...we came to nyc, felt relieved at the end iof the day....the Malls are right next door!
This is a great hotel if you want splendid service and excellent accommodations. It is a bit on the sleepy side--there's no bar owned by the hotel with a lot of activity. But you can have a quiet drink in the lobby restaurant.
Stayed for three day instead of staying in a NYC hotel. Beautiful rooms, fantastic bathroom, kind staff and great spa facilities.
Great staff very polite , helpful and friendly Bathroom had no pressure
The kitchen is nearly fully stocked This was the best stay I've ever had with my dogs.
Nothing Cumout leaked from midnight , never had this kind issue in any other place
Our room was spacious and very clean, hotel staff was friendly and helpful, bed and pillows were comfortable. Coffee was good, I usually dislike hotel coffee but Hyatt had some good coffee. Breakfast buffet could have been a little more exciting. Limited choices and pretty bland.
Piscine était envahi par 15 enfants pour une fête d'anniversaire
Le stationnement libre-service coute 12 dollars par nuit. Mais quelle arnaque, l'hôtel ne fait rien. Il n'y a pas de sécurité sur le parking.
Le petit déjeuner était délicieux. Les lits et les oreillers très confortables. Le personnel est sympathique, courtois et serviable. Coût en plus l'eau et le stationnement libre-service. Les chambres ne sont pas comme sur la photo sur internet.
Magnifique atrium. Personnel sympathique. Bruyant. Parking au tarif élevé. Une piscine pas très attrayante et pas très propre, cuisine très chère.
Lits confortables et bien situé si vous êtes en voiture. Beau jardin intérieur. Très bruyant, on entend tout ce qui se passe dans les chambres. Le personnel de la réception n'était pas agréable et pas accommodant du tout . Un service de nettoyage qui à l'air opprimé. Parking cher juste pour être garé à l'hôtel. Frais supplémentaires pour accéder à l'Internet haut débit. Piscine et salle de gym sans attrait. Cuisine très chère. Il n'y a pas de flexibilité pour un départ tardif.
Les chambres sont parfaites J'ai aimé tout ce que
Everything was good. Noisy neighbors on the room next to ours and the weird shower head design.
Clean, comfortable, modern, inviting, convenient location
Friendly staff, valet parking, convenient location. The room was well laid out and very nicely decorated. The room was quiet, no noise from other rooms.
The room was large and the staff were great.
Rooms were well appointed and comfortable, staff was friendly and helpful Pool was closed
The comfort the modern decor and the overall quietness of the place considering its in the heart of town. I liked everything
Great on all counts that matter to us: staff, design, amenities, location, and value. Works for business or leisure. Our 12 year old son and I decided to stay in White Plains on a lark (after an educational and fun trip to Sleepy Hollow), and very happy we did. Would recommend to anyone who needs "a clean, well-lighted place" to sleep.
I've stayed in a lot of Residence Inns during the past 30 years of business and leisure travel and this one was a great pleasurable stay. It started with check-in when Midinah at the desk greeted with such cheerfulness that I thought it was 9:30 AM instead of 9:30 PM. After a tough day of travel, it was nice to get a warm welcome after walking into the lobby. And it was as if she was expecting me when I walked in through the entrance. I was amazed that she could tell that I was going to be a new guest, since I didn't bring any luggage with me during check in. The Health Club was impeccably clean and spacious, which is appreciated. In most other chains, an exercise room is just a closet with with a mirror and some free weights. I like that there is room to move around and to be out other guests' way. Having the five exercise machines was a great sign to guests that this Residence Inn takes the guests need to exercise seriously. The breakfast buffet was well managed and well stocked with cooked staples like eggs, fried pepper and onions and canadian bacon. The adjoining restaurant, Aberdeen, was a hidden gem. It's a Chinese restaurant that serves dim sum all day long. On Yelp.com someone said "I've always heard that if you see Asians eat at an Asian restaurant that the place has got to be good". And it was true when I ate there. The parking is $10 per night and it is a tight squeeze to get around the garage and to park.
Chambre propre Grande chambre Jolis meubles La vue est superbe Il y avait une douche pression de l'eau est basse L'hôtel est un vrai labyrinthe de s'y rendre
Le personnel était gentil, et l'hôtel était très bien. Nous avons trouvé des punaises dans ma chambre.
Le personnel était très serviable et sympathique.
Nice rooms, although a little on the small side. Great location while visiting Tarrytown, Sleepy Hollow, Elmsford, etc. Cooper Mill restaurant is comfortable with good food and provides the room service. Did not make use of the spa, but it looked nice. Excellent service at the front desk. Very accommodating of any request. Evenings when there are company parties and weddings in the ballroom, parking can be a problem. The ballroom can handle very large groups. There is plenty of parking available but it can be a long hike to carry your luggage. We experienced this twice during our four night stay. Coffee service in the lobby is Wednesday, Saturday and Sunday only, and then coffee is not served until well after 7:00 am. Do not plan on coffee service from the lobby.
The beds where comfortable, good water pressure and got water. Plenty of parking. Not happy that we had chipping ceiling paint over the bed. Don't be fooled when your told you have a room with a view of the pool. It was noisy, could bot open the windows for fresh light because of pool was right there, and random people walked up to the glass sliding doors to sit in chairs directly in form of our room.
Not so many people there and it is very quiet place to relax and peace. so we came at the right time!;) One mattresses is very soft and floppy which makes my back hurt. Plse check the matrress... Also needs a bigger table instead of square table so can put some food on instead on the dresser...
Comfort Beds & Room layout was nice. Double Closet with 1 door made getting clothes in & out difficult
Nice room, had everything I needed, a fridge, shower, bed, and wifi. I have no real complaints. The room was clean and had fresh towels/linnens when I arrived. I was never disturbed during my stay. Wifi was a bit slow.
This hotel was easily accessible from all major roads. The property itself is well-maintained and very clean. In the staff is very friendly and helpful too. After a very long day of touring New York City this hotel was a welcomed stay for weary travelers. The Bistro Cafe located in their Lobby is an excellent choice for breakfast. We ventured out into the neighborhood our first day for breakfast, and we were very disappointed with the food locally. We should have stayed on premises to eat at The Bistro Cafe both mornings.
The room was very comfortable and quiet. The staff at the check-in desk was efficient but not overly friendly, with the exception of the first check-in.
The staff at the main desk and in the restaurant were friendly and attentive.
Bar/restaurant. Outstanding sushi Cold water in room, hot water heater was broken for the whole hotel. Staff acknowledged but would not refund.
the staff were very helpful and gave more than was asked for, they went above and beyond. The location was perfect for me, easy on/off 95 and I had to travel north in the morning (against traffic) and south in the evening (also against traffic) a little instruction on where to find things would be great, such as the buttons needed to work the lights and shades
Cool, very chic place with lots of gadgets in room. Need a user guide to figure out the toilet. Good outdoor pool. Free wifi. I booked a king, the staff lied at my checkin which is unacceptable, ended with what they said was two Queens, they were tiny twins. Restaurant way overpriced.
proximity to Greenwich My room was not ready in late afternoon when I arrived to check in. I had to wait in the lobby. The 'continental breakfast' is not more than coffee, dry cereal, and a dry roll. I was very disappointed.
The staff was outstanding. I received a warm welcome when I arrived and the staff went above and beyond to make sure that I enjoyed my stay. The room had amazing features with the latest and greatest technology as well.
It was very updated- tech savvy. The staff went out of their way. We arrived 15 minutes before the restaurant closed and they put our food orders in immediately and brought dinner to our rooms (10:30 at night). A great experience. Not at all.
New, modern look. Privacy on the deck area. Bed was great.
I received a patio room, which is much nicer (and quieter) than the 'motel' courtyard room, which should be avoided at all costs. This was the first room I recieved with a bath and a separate shower. This was my 3rd trip to this property. On each visit, one of the evenings I ate at the hotel restaurant. The quality of the meals has not been as expected, nor commensurate with the price. Minor nit, housekeeping did not replace toiletries during my stay.
The cool vibe, high tech reputation (if not execution), great food in restaurant and bar My phone did not work in my ground floor room, and since they said the hotel was full they would not change it.
Small, comfortable with a nice restaurant/bar. Friendly staff. Other nearby alternative (Hyatt Regency) is a 'big' hotel. This was our third time here and we like it. Only negative: a little TOO modern. Toilet opens when you step in the shower. No hooks in bathroom (maybe one). Wife had to turn waste can upside down in shower to shave legs.
The toilet was AMAZING! I also enjoyed the staff, very friendly and made me feel welcomed. The bar was also a nice touch. The free shuttle was also a plus, I will be staying their again in the near future. I loved everything!
If you're a woman, you know that sometimes that time of the month can come early unexpectedly. It was after midnight, and the store was closed. The hotel's market shop was out. The guy at the front desk checked, and said they didn't have anything. The next morning, I talked to one of the other staff, and she said that they did have them after all. Anyways, it was an uncomfortable situation to say the least. I think the least they could have done was to give me like a discount code for my next stay. Nothing. Oh, and you need to pay for the wifi. Not impressed.
We stayed for only one evening but we were quite pleased. The hotel is lovely and located on the harbor with gorgeous views. It is also conveniently close to the train station which we took to and from Manhattan. The shops of Greenwich are also within walking distance and this provides a nice option. The shops are upscale and unique. I would recommend this hotel for a romantic weekend getaway. Champagne is provided upon arrival and there was a continental breakfast provided. The staff was kind and not intrusive. Awesome place! You won't be disappointed. No pool and nothing for kids to do.
A true pay-by-the-hour motel. There was a sign out front that said "Special daytime rates." Disgusting. No central air conditioning, and the room was HOT. The carpet was covered in stains, and the bedspread had cigarette burns in it. The TV remote didn't work. The microwave was so tiny that food containers or travel mugs wouldn't fit. Right next to a busy street and walls were thin so it was loud all night. Would NOT stay here again. Plan ahead and avoid this place.