Avis récents
- Tous les avis
- Positifs
- Neutres
- Négatifs
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7,2
Travel guru
Points positifs : A good price
Points négatifs : Slow service and pick up cars are older. Dirty office.
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6,0
Less Expensive, But Old
Points positifs : The staff did a fine job, particularly at the drop off.
Points négatifs : The vehicle was old, worn-looking, and had an obnoxious buzzer that went off every time the doors were unlocked. Granted, it was slightly less expensive than the competitors, but I paid entirely too much to rent that vehicle.
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2,0
Hate them.
Points positifs : Still looking for something...
Points négatifs : This company. Not only they denied and reject my reservation, but made me change my plans of a simple relaxed time into a trouble one. Real bad.
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4,0
Points positifs : Never rented.
Points négatifs : Website for cancelling is not functional, or is poorly designed. Although I couldn't make the rental due to change of plans, I was unable to make use of the "cancel this reservation" option. Lesson learned. Also, the location says airport, but is offsite. Advertising should be more clear to the consumer.
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2,0
extra costs
Points négatifs : when picked uo the car a extra insurance was charged, liability fee when a insurance was allready paid online.
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7,6
Nice car, costly
Points positifs : Staff on arrival was very nice, gave us a great car, seemed sincere. On return the attendant seemed genuinely concerned that I felt I was snookered into charges I wasn’t expecting.
Points négatifs : I was charged for an additional driver. I was under the impression my husband was going to be the driver. I wasn’t to.d that bc I made the reservation, he would be considered additional. I never drove the car. We knew there were tolls. He told us the tolls were very expensive and he would activate the easy pass. I didn’t realize the charge was around $55. We did not need a $55 toll pkg. maybe that was the only option we had. I ended up paying $90 than I expected to pay. I just don’t feel he was honest and while I initialed and ok’d it, it wasn’t fully explained and I was anxious to leave and the place was BUSY
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4,8
Not conveniently located and not very clean
Points positifs : The woman was very nice when I returned the car and she called a taxi cab for me.
Points négatifs : My flight was delayed and I arrived late. I had to take two shuttles to get to Ace. I waited 40 minutes for the Ace shuttle at 2 am and ended up getting a ride with Fox's shuttle driver instead. When mentioning it to the guy at Ace when I got there, he did upgrade me to a full car, but never apologized.
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4,0
Points positifs : quick drop off, price was good, .........
Points négatifs : Check in was ultra slow and tedious and took an hour and half to get car from leaving the airport and taking two buses to office is terrible inconvenience. Office staff ultra slow. too much paperwork.....
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3,2
Points négatifs : I rented a Chevy traverse and got a Nissan half the size Had to pay more for a minivan
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10,0
Points positifs : The girl at the check-in desk was very pleasant and helpful. She went out of her way to make sure the experience at ACE was a good one.
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3,2
Points positifs : The car did not smell like smoke, and the A/C worked.
Points négatifs : Pick up (at FLL) was miserable; drop off was almost as miserable, including because difficult to find the drop off location at MIA; all kinds of hidden fees we weren't expecting. Just because this company comes up looking like the best deal? Doesn't mean it's going to be. You will pay way more per day than the price they use to lure you in. Doesn't matter if your credit card or homeowners covers liability or any other kind of insurance, if you don't have very specific proof, they are going to charge you, it is company policy. They robbed me once, I'm never renting from them again.
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6,0
Understaffed
Points positifs : Great car, staff was polite but stressed. You get what you pay for.
Points négatifs : Not enough employees meaning shuttle pickup was very delayed and rental process was very slow. Almost two hours to pick up car (start to finish), and long wait to drop off.
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7,2
Travel guru
Points positifs : A good price
Points négatifs : Slow service and pick up cars are older. Dirty office.
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7,6
Nice car, costly
Points positifs : Staff on arrival was very nice, gave us a great car, seemed sincere. On return the attendant seemed genuinely concerned that I felt I was snookered into charges I wasn’t expecting.
Points négatifs : I was charged for an additional driver. I was under the impression my husband was going to be the driver. I wasn’t to.d that bc I made the reservation, he would be considered additional. I never drove the car. We knew there were tolls. He told us the tolls were very expensive and he would activate the easy pass. I didn’t realize the charge was around $55. We did not need a $55 toll pkg. maybe that was the only option we had. I ended up paying $90 than I expected to pay. I just don’t feel he was honest and while I initialed and ok’d it, it wasn’t fully explained and I was anxious to leave and the place was BUSY
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6,0
Less Expensive, But Old
Points positifs : The staff did a fine job, particularly at the drop off.
Points négatifs : The vehicle was old, worn-looking, and had an obnoxious buzzer that went off every time the doors were unlocked. Granted, it was slightly less expensive than the competitors, but I paid entirely too much to rent that vehicle.
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2,0
Hate them.
Points positifs : Still looking for something...
Points négatifs : This company. Not only they denied and reject my reservation, but made me change my plans of a simple relaxed time into a trouble one. Real bad.
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4,0
Points positifs : Never rented.
Points négatifs : Website for cancelling is not functional, or is poorly designed. Although I couldn't make the rental due to change of plans, I was unable to make use of the "cancel this reservation" option. Lesson learned. Also, the location says airport, but is offsite. Advertising should be more clear to the consumer.
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2,0
extra costs
Points négatifs : when picked uo the car a extra insurance was charged, liability fee when a insurance was allready paid online.
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4,8
Not conveniently located and not very clean
Points positifs : The woman was very nice when I returned the car and she called a taxi cab for me.
Points négatifs : My flight was delayed and I arrived late. I had to take two shuttles to get to Ace. I waited 40 minutes for the Ace shuttle at 2 am and ended up getting a ride with Fox's shuttle driver instead. When mentioning it to the guy at Ace when I got there, he did upgrade me to a full car, but never apologized.
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4,0
Points positifs : quick drop off, price was good, .........
Points négatifs : Check in was ultra slow and tedious and took an hour and half to get car from leaving the airport and taking two buses to office is terrible inconvenience. Office staff ultra slow. too much paperwork.....
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3,2
Points négatifs : I rented a Chevy traverse and got a Nissan half the size Had to pay more for a minivan
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3,2
Points positifs : The car did not smell like smoke, and the A/C worked.
Points négatifs : Pick up (at FLL) was miserable; drop off was almost as miserable, including because difficult to find the drop off location at MIA; all kinds of hidden fees we weren't expecting. Just because this company comes up looking like the best deal? Doesn't mean it's going to be. You will pay way more per day than the price they use to lure you in. Doesn't matter if your credit card or homeowners covers liability or any other kind of insurance, if you don't have very specific proof, they are going to charge you, it is company policy. They robbed me once, I'm never renting from them again.
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6,0
Understaffed
Points positifs : Great car, staff was polite but stressed. You get what you pay for.
Points négatifs : Not enough employees meaning shuttle pickup was very delayed and rental process was very slow. Almost two hours to pick up car (start to finish), and long wait to drop off.
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