Avis des voyageurs
Note globale
8,1
Excellent
Basé sur 741 avis
Note générale
8,4
Embarquement
8,2
Confort
8,2
Équipage
8,7
Divertissements
7,6
Restauration
7,9
Infos Air Dolomiti
| Code IATA | EN |
|---|---|
| Itinéraires | 26 |
| Itinéraire le plus populaire | Munich-Franz-Josef Strauss à Turin Aéroport Sandro-Pertini de Turin Caselle |
| Aéroports desservis | 12 |
| Aéroport le plus populaire | Munich-Franz-Josef Strauss |
Avis récents
- Tous les avis
- Positifs
- Neutres
- Négatifs
-
5,6
Points positifs : Seats are pretty hard and uncomfortable! Crew was ok!
avis de
-
10,0
Points positifs : First time flying with air dolomiti, very impressed!
avis de
-
3,3
Points positifs : The seat was ok the food was horrible the staff seemed sweet
Points négatifs : It was ok better food
avis de
-
5,3
Points négatifs : Flight left Pisa late. We had 90 mins to make a connection in Munich and we barely made it after running as fast as possible through the airport. Having to take a bus between the plane and the gate in Pisa and Munich is very inconvenient.
avis de
-
2,0
WORST TRAVEL COMPANY EVER!!!!!!!!!!
Points négatifs : We ware delayed 3 times on our way to Europe and instead on LUfthansa back to USA we ware with Italian Air DOlomiti and United. I think we paid premium to fly premium not to hang in airports. Shame on you. Hope that your bosses will see this.
avis de
-
9,3
Points positifs : The crew is very good and efficient
Points négatifs : Due to timing the second meal was lunch and I feel should have been breakfast.
avis de
-
10,0
Points positifs : Seats were good.
Points négatifs : I’n 6’4” or 194cm. Legroom was ok, but could be a bit more.
avis de
-
9,6
Points négatifs : Seat was a little thin but plane was great for a two hour flight. Crew was very nice and spoke English which was a nice surprise. Chocolate cookie was yummy.
avis de
-
7,6
Points négatifs : The crew was 2 hours late to the plane
avis de
-
2,0
Points positifs : Nothing, because I didn't take this flight back. I bought these tickets through Kayak. I realized that Sunday, June 16 was father's day and i wanted to travel back on Saturday, June 15. The airline said i could not move the tickets. Kayak said there was NOTHING they could do. (see below for more)
Points négatifs : Kayak referred me to Flyus.com - neither were helpful. Was told i could not cancel the flight back. I told them they were obligated to give me the TAX even if non-refundable. The experience was terrible and i had to buy $1730 ticket from AmericanAir to come home. Won't be using FlyUs or Kayak again
avis de
-
10,0
Points positifs : Extremely roomy seats and great staff.
Points négatifs : NO compliants at all.
avis de
-
8,0
Points négatifs : Flight was delayed 25min, Had to wait 15min for baggages Bus transfer to airport
avis de
-
5,6
Points positifs : The crew seemed very nice but there was hardly any interaction, so I cannot give a definitive answer
Points négatifs : We were kept waiting at check in until the very last moment. I had booked the flights a year in advance yet we were told that because the flight was fully booked and the weather conditions were not good, the WE would be bumped from the flight, our bags were lost, we were told the wrong gate to go to
avis de
-
10,0
Points négatifs : I am hard pressed to find anything wrong with the service, but I could do without flight delays. Anyone that flies knows those things happen though.
avis de
-
2,0
Points négatifs : Same as previous
avis de
-
4,0
Points négatifs : Delayed bc of plane not scheduled causing me to miss next flight and keeping me out of work for a day without reimbursement
avis de
-
8,4
Points positifs : Easy flight, early warning on delays via text
Points négatifs : Entertainment, weather delays not controllable.
avis de
-
8,3
Points positifs : Crew was very friendly and polite. Provided excellent service.
Points négatifs : Was in Economy class, middle seat. There's no room to even straighten up my leg, being a 6'2" guy. I thought it was just the American airlines that added more rows of seats to squeeze in more people. Looks like everyone has followed the leads of American Airlines, too bad.
avis de
-
10,0
Points positifs : Yes Thanks !
Points négatifs : Better information about the flight please.
avis de
-
2,0
Points positifs : Nothing
Points négatifs : Flight was canceled, checked bags were deposited insecurely without our knowledge near the exit, No flights available on same day, spent 10 hours in the packed Pisa airport without going anywhere. Kayak didn’t even get updates from the airline. Horrible experience.
avis de
-
9,3
Points positifs : Loved the crew! Very professional, polite and smiling.
Points négatifs : Nothing
avis de
-
10,0
Points négatifs : The best!
avis de
-
2,0
Points négatifs : Not have canceled my flight!!!
avis de
-
3,6
Points négatifs : There was a delay to the flight but they didn’t bother to tell us until we were already on the plane so we were stuck inside the plane for hours when we could have been inside the airport
avis de
-
7,0
Points négatifs : Having to board a bus to get on the plane
avis de
-
10,0
Great Customer Service from Lufthansa
Points positifs : Ones we got on the plane it left right away.
Points négatifs : The flight was delayed and could have caused me to miss connecting flight. Everyone had to run through the airport to make the next flight which was at the farthest gate away and none of the walking sidewalks worked. It would have been nice if we had been told Lufthansa would wait for us. We ended up running and then standing in line for the passport check.
avis de
-
2,0
Horrible travel experience
Points négatifs : We were emailed our flight was on time, but in fact it was moved from FLR to Pisa which caused us to miss our flight in FRA. We were left with out help for over 2 hours and missed available flights to the USA and were then put on an Condor flight with NO service, charged 100 euros for a bag already checked but then never arrived in PDX and I am told it will arrive in 2 days at the air port but they can not say when I will see it at my home. Our 14 hour trip lasted more than 27 hours of total frustration.
avis de
-
10,0
Points positifs : The entire experience was wonderful. From the time we arrived at the airport until we flew. The organization, communication and assistance with questions, etc was professional and courteous.
avis de
-
7,3
Points positifs : Was comfortable and on tjme
Points négatifs : Nothing
avis de
-
8,0
Crew is fabulous
Points positifs : Crew was so friendly and informative. Loved the experience
Points négatifs : Seats weren’t comfortable as other airlines.
avis de
-
9,6
Good flight
Points positifs : Crew were very friendly. The Captain make a decision not to land because he said it was too tight of a landing , so he circled the airport and landed beautifully. Very thankful for his expertise.
avis de
-
4,0
Points négatifs : Pricey baggage fees. 176 euros for 2 bags. Many airlines have one bag free.
avis de
-
2,0
Flight cancelled
Points positifs : If only the ground crew had made an announcement or two in the PA, we would have been rebooked quickly on the flight of our choice. Instreaf, we spend 2 hours waiting at the counter for information. We were rerouted to bologna airport, put up in a dingy hotel at the airport and given a sad buffet meal in a dingy hotel meeting room. They should have given a voucher for dinner in the hotel restaurant. They should Have announced over the loudspeaker that no flights would leave Florence the next day due to Hugh winds and we were being bused to bologna and hour away. We could have called central reservations instead of standing in line for two hours. They should have had a line for hotel voucher only so that those who called to rebook could Have proceeded quickly to bolvogna. Instead they had to repeat everything to 200 people .. how inefficient and ineffective canan airline be? And only 2 people at the counter working.. took at least 20/40 minutes per person to get rebooked. We spent from 11am until 845pm at the airport and getting to bolovgna. Sad
Points négatifs : No calls or Texts received to advise issues. Only emails that were too late. Call center was not informed quickly enough of the issues so they didn’t know not to Rebook out of Florence for the next day.
avis de
-
8,0
Points positifs : Excellent
avis de
-
8,3
Points négatifs : The flight departed 40 minutes later and no real explanation was provided only that Munich airport has not enough staff.
avis de
-
10,0
Points positifs : Excellent service! Very happy!!
avis de
-
2,0
The flight was canceled.
Points positifs : Lufthansa was able to book me on an Air France flight which got me to New York only a few hours later.
avis de
-
7,6
Points positifs : Flight was smooth. Flight Crew did a good job within circumstances. Friendly attendants.
Points négatifs : Late departure and lack of parking spot at destination caused grief at connecting flight. Had to run. herding on to buses to go to planes parked in the distance is not desireable.
avis de
-
7,6
Fast trip
Points positifs : As always the crew were wonderful. There is no food or entertainment. Quick trip.
Points négatifs : Seats are bit hard.
avis de
-
2,0
huge flight delay
Points positifs : Nothing
Points négatifs : Missed connecting flight and no communication from Lufthansa personnel
avis de
-
10,0
Points positifs : The flight was late taking off but the crew were very apologetic and offered support to those making connections.
Points négatifs : No concerns
avis de
-
9,2
Points positifs : I was shocked to find this airline offers wine complimentary, a very nice surprise after having to take a bus a pretty far distance to the plane
avis de
-
8,0
Points positifs : Roomy seats.
Points négatifs : All was good.
avis de
-
10,0
Staff and service very good
Points positifs : Just a short flight, over an hour? But in that time we received drink service and a very nice croissant plus a towelette to wash up.
avis de
-
10,0
Points positifs : Great flight - we we're lucky with good weather. Very smooth.
Points négatifs : All was good!
avis de
-
9,0
Pretty good little airline
Points négatifs : Hard to keep track of the Gate change at Venice.
avis de
-
8,0
Traveling small
Points positifs : Great service
avis de
-
6,0
Points positifs : Lufthansa is a good company overall. The entertainment system was very good.
Points négatifs : Such a short flight that it doesn't matter
avis de
-
4,6
Points négatifs : Checking bags was a nightmare. Terrible process. Airline personnel were extremely rude. Specifically at the airport. Flights were continuously pushed. Sat on plane and buses far too long. Worst travel experience of my life.
avis de
-
9,0
Air Dolomiti
Points positifs : Everything was on time
Points négatifs : N/A
avis de
-
9,2
Points positifs : good service all around
avis de
-
8,0
Points négatifs : Took about 30 min to restart the movie system then all was good.
avis de
-
10,0
Early!
Points positifs : On time, professional, arrived early.
avis de
-
6,6
Late departure due to air traffic in the area
Points positifs : Polite crew, smooth flight.
Points négatifs : Cluj-Napoca airport was overcrowded, very hot, not a pleasant experience.
avis de
-
9,6
Air Dolomiti
Points positifs : Good flight, on time, pilot informative.
Points négatifs : N/A
avis de
-
10,0
Points positifs : Good
avis de
-
5,3
Mediocre
Points positifs : Newer plane with an entire lower level for bathrooms
Points négatifs : Unfriendly staff for an 11.5 hour flight Same food with different sauce served twice and minimal amount. Boarding took an unusually lengthy time as well as distributing drinks & snacks.
avis de
-
10,0
Points positifs : Service
Points négatifs : N/a
avis de
-
9,3
Points positifs : Great staff on board
Points négatifs : Gate staff hard to understand instructions for boarding
avis de
-
10,0
Great service and flight!
Points positifs : Food was great and the staff were even better. We were served light breakfast. The staff provided great service and wonderful company. Great flight.
Points négatifs : Nothing!
avis de
-
10,0
Points positifs : First time flying with air dolomiti, very impressed!
avis de
-
9,3
Points positifs : The crew is very good and efficient
Points négatifs : Due to timing the second meal was lunch and I feel should have been breakfast.
avis de
-
10,0
Points positifs : Seats were good.
Points négatifs : I’n 6’4” or 194cm. Legroom was ok, but could be a bit more.
avis de
-
9,6
Points négatifs : Seat was a little thin but plane was great for a two hour flight. Crew was very nice and spoke English which was a nice surprise. Chocolate cookie was yummy.
avis de
-
10,0
Points positifs : Extremely roomy seats and great staff.
Points négatifs : NO compliants at all.
avis de
-
10,0
Points négatifs : I am hard pressed to find anything wrong with the service, but I could do without flight delays. Anyone that flies knows those things happen though.
avis de
-
10,0
Points positifs : Yes Thanks !
Points négatifs : Better information about the flight please.
avis de
-
9,3
Points positifs : Loved the crew! Very professional, polite and smiling.
Points négatifs : Nothing
avis de
-
10,0
Points négatifs : The best!
avis de
-
10,0
Great Customer Service from Lufthansa
Points positifs : Ones we got on the plane it left right away.
Points négatifs : The flight was delayed and could have caused me to miss connecting flight. Everyone had to run through the airport to make the next flight which was at the farthest gate away and none of the walking sidewalks worked. It would have been nice if we had been told Lufthansa would wait for us. We ended up running and then standing in line for the passport check.
avis de
-
10,0
Points positifs : The entire experience was wonderful. From the time we arrived at the airport until we flew. The organization, communication and assistance with questions, etc was professional and courteous.
avis de
-
9,6
Good flight
Points positifs : Crew were very friendly. The Captain make a decision not to land because he said it was too tight of a landing , so he circled the airport and landed beautifully. Very thankful for his expertise.
avis de
-
10,0
Points positifs : Excellent service! Very happy!!
avis de
-
10,0
Points positifs : The flight was late taking off but the crew were very apologetic and offered support to those making connections.
Points négatifs : No concerns
avis de
-
9,2
Points positifs : I was shocked to find this airline offers wine complimentary, a very nice surprise after having to take a bus a pretty far distance to the plane
avis de
-
10,0
Staff and service very good
Points positifs : Just a short flight, over an hour? But in that time we received drink service and a very nice croissant plus a towelette to wash up.
avis de
-
10,0
Points positifs : Great flight - we we're lucky with good weather. Very smooth.
Points négatifs : All was good!
avis de
-
9,0
Pretty good little airline
Points négatifs : Hard to keep track of the Gate change at Venice.
avis de
-
9,0
Air Dolomiti
Points positifs : Everything was on time
Points négatifs : N/A
avis de
-
9,2
Points positifs : good service all around
avis de
-
10,0
Early!
Points positifs : On time, professional, arrived early.
avis de
-
9,6
Air Dolomiti
Points positifs : Good flight, on time, pilot informative.
Points négatifs : N/A
avis de
-
10,0
Points positifs : Good
avis de
-
10,0
Points positifs : Service
Points négatifs : N/a
avis de
-
9,3
Points positifs : Great staff on board
Points négatifs : Gate staff hard to understand instructions for boarding
avis de
-
10,0
Great service and flight!
Points positifs : Food was great and the staff were even better. We were served light breakfast. The staff provided great service and wonderful company. Great flight.
Points négatifs : Nothing!
avis de
-
7,6
Points négatifs : The crew was 2 hours late to the plane
avis de
-
8,0
Points négatifs : Flight was delayed 25min, Had to wait 15min for baggages Bus transfer to airport
avis de
-
8,4
Points positifs : Easy flight, early warning on delays via text
Points négatifs : Entertainment, weather delays not controllable.
avis de
-
8,3
Points positifs : Crew was very friendly and polite. Provided excellent service.
Points négatifs : Was in Economy class, middle seat. There's no room to even straighten up my leg, being a 6'2" guy. I thought it was just the American airlines that added more rows of seats to squeeze in more people. Looks like everyone has followed the leads of American Airlines, too bad.
avis de
-
7,0
Points négatifs : Having to board a bus to get on the plane
avis de
-
7,3
Points positifs : Was comfortable and on tjme
Points négatifs : Nothing
avis de
-
8,0
Crew is fabulous
Points positifs : Crew was so friendly and informative. Loved the experience
Points négatifs : Seats weren’t comfortable as other airlines.
avis de
-
8,0
Points positifs : Excellent
avis de
-
8,3
Points négatifs : The flight departed 40 minutes later and no real explanation was provided only that Munich airport has not enough staff.
avis de
-
7,6
Points positifs : Flight was smooth. Flight Crew did a good job within circumstances. Friendly attendants.
Points négatifs : Late departure and lack of parking spot at destination caused grief at connecting flight. Had to run. herding on to buses to go to planes parked in the distance is not desireable.
avis de
-
7,6
Fast trip
Points positifs : As always the crew were wonderful. There is no food or entertainment. Quick trip.
Points négatifs : Seats are bit hard.
avis de
-
8,0
Points positifs : Roomy seats.
Points négatifs : All was good.
avis de
-
8,0
Traveling small
Points positifs : Great service
avis de
-
8,0
Points négatifs : Took about 30 min to restart the movie system then all was good.
avis de
-
6,6
Late departure due to air traffic in the area
Points positifs : Polite crew, smooth flight.
Points négatifs : Cluj-Napoca airport was overcrowded, very hot, not a pleasant experience.
avis de
-
5,6
Points positifs : Seats are pretty hard and uncomfortable! Crew was ok!
avis de
-
3,3
Points positifs : The seat was ok the food was horrible the staff seemed sweet
Points négatifs : It was ok better food
avis de
-
5,3
Points négatifs : Flight left Pisa late. We had 90 mins to make a connection in Munich and we barely made it after running as fast as possible through the airport. Having to take a bus between the plane and the gate in Pisa and Munich is very inconvenient.
avis de
-
2,0
WORST TRAVEL COMPANY EVER!!!!!!!!!!
Points négatifs : We ware delayed 3 times on our way to Europe and instead on LUfthansa back to USA we ware with Italian Air DOlomiti and United. I think we paid premium to fly premium not to hang in airports. Shame on you. Hope that your bosses will see this.
avis de
-
2,0
Points positifs : Nothing, because I didn't take this flight back. I bought these tickets through Kayak. I realized that Sunday, June 16 was father's day and i wanted to travel back on Saturday, June 15. The airline said i could not move the tickets. Kayak said there was NOTHING they could do. (see below for more)
Points négatifs : Kayak referred me to Flyus.com - neither were helpful. Was told i could not cancel the flight back. I told them they were obligated to give me the TAX even if non-refundable. The experience was terrible and i had to buy $1730 ticket from AmericanAir to come home. Won't be using FlyUs or Kayak again
avis de
-
5,6
Points positifs : The crew seemed very nice but there was hardly any interaction, so I cannot give a definitive answer
Points négatifs : We were kept waiting at check in until the very last moment. I had booked the flights a year in advance yet we were told that because the flight was fully booked and the weather conditions were not good, the WE would be bumped from the flight, our bags were lost, we were told the wrong gate to go to
avis de
-
2,0
Points négatifs : Same as previous
avis de
-
4,0
Points négatifs : Delayed bc of plane not scheduled causing me to miss next flight and keeping me out of work for a day without reimbursement
avis de
-
2,0
Points positifs : Nothing
Points négatifs : Flight was canceled, checked bags were deposited insecurely without our knowledge near the exit, No flights available on same day, spent 10 hours in the packed Pisa airport without going anywhere. Kayak didn’t even get updates from the airline. Horrible experience.
avis de
-
2,0
Points négatifs : Not have canceled my flight!!!
avis de
-
3,6
Points négatifs : There was a delay to the flight but they didn’t bother to tell us until we were already on the plane so we were stuck inside the plane for hours when we could have been inside the airport
avis de
-
2,0
Horrible travel experience
Points négatifs : We were emailed our flight was on time, but in fact it was moved from FLR to Pisa which caused us to miss our flight in FRA. We were left with out help for over 2 hours and missed available flights to the USA and were then put on an Condor flight with NO service, charged 100 euros for a bag already checked but then never arrived in PDX and I am told it will arrive in 2 days at the air port but they can not say when I will see it at my home. Our 14 hour trip lasted more than 27 hours of total frustration.
avis de
-
4,0
Points négatifs : Pricey baggage fees. 176 euros for 2 bags. Many airlines have one bag free.
avis de
-
2,0
Flight cancelled
Points positifs : If only the ground crew had made an announcement or two in the PA, we would have been rebooked quickly on the flight of our choice. Instreaf, we spend 2 hours waiting at the counter for information. We were rerouted to bologna airport, put up in a dingy hotel at the airport and given a sad buffet meal in a dingy hotel meeting room. They should have given a voucher for dinner in the hotel restaurant. They should Have announced over the loudspeaker that no flights would leave Florence the next day due to Hugh winds and we were being bused to bologna and hour away. We could have called central reservations instead of standing in line for two hours. They should have had a line for hotel voucher only so that those who called to rebook could Have proceeded quickly to bolvogna. Instead they had to repeat everything to 200 people .. how inefficient and ineffective canan airline be? And only 2 people at the counter working.. took at least 20/40 minutes per person to get rebooked. We spent from 11am until 845pm at the airport and getting to bolovgna. Sad
Points négatifs : No calls or Texts received to advise issues. Only emails that were too late. Call center was not informed quickly enough of the issues so they didn’t know not to Rebook out of Florence for the next day.
avis de
-
2,0
The flight was canceled.
Points positifs : Lufthansa was able to book me on an Air France flight which got me to New York only a few hours later.
avis de
-
2,0
huge flight delay
Points positifs : Nothing
Points négatifs : Missed connecting flight and no communication from Lufthansa personnel
avis de
-
6,0
Points positifs : Lufthansa is a good company overall. The entertainment system was very good.
Points négatifs : Such a short flight that it doesn't matter
avis de
-
4,6
Points négatifs : Checking bags was a nightmare. Terrible process. Airline personnel were extremely rude. Specifically at the airport. Flights were continuously pushed. Sat on plane and buses far too long. Worst travel experience of my life.
avis de
-
5,3
Mediocre
Points positifs : Newer plane with an entire lower level for bathrooms
Points négatifs : Unfriendly staff for an 11.5 hour flight Same food with different sauce served twice and minimal amount. Boarding took an unusually lengthy time as well as distributing drinks & snacks.
avis de
Suivi des vols
Itinéraires proposés par Air Dolomiti
Itinéraires populaires
Vol
Origine
Destination
dim.
lun.
mar.
mer.
jeu.
ven.
sam.
D
L
M
M
J
V
S
8243
Bologne
BLQ
Munich
MUC
8221
Bari
BRI
Munich
MUC
8861
Florence
FLR
Francfort
FRA
8854
Francfort
FRA
Florence
FLR
8040
Francfort
FRA
Linz
LNZ
8844
Francfort
FRA
Turin
TRN
8041
Linz
LNZ
Francfort
FRA
8218
Munich
MUC
Bari
BRI
8292
Munich
MUC
Pise
PSA
8256
Munich
MUC
Turin
TRN
8202
Munich
MUC
Venise
VCE
8293
Pise
PSA
Munich
MUC
8851
Turin
TRN
Francfort
FRA
8257
Turin
TRN
Munich
MUC
8827
Vérone
VRN
Francfort
FRA
8828
Francfort
FRA
Vérone
VRN
8011
Graz
GRZ
Munich
MUC
8010
Munich
MUC
Graz
GRZ
8207
Vérone
VRN
Munich
MUC
8242
Munich
MUC
Bologne
BLQ
8201
Venise
VCE
Munich
MUC
8212
Munich
MUC
Vérone
VRN
8198
Munich
MUC
Florence
FLR
8193
Florence
FLR
Munich
MUC
8278
Munich
MUC
Milan
MXP
8279
Milan
MXP
Munich
MUC
Aéroports populaires desservis par Air Dolomiti
- Aéroport Munich-Franz-Josef Strauss (MUC)
- Aéroport Francfort (FRA)
- Aéroport Turin Aéroport Sandro-Pertini de Turin Caselle (TRN)
- Aéroport Florence Peretola (FLR)
- Aéroport Vérone (VRN)
- Aéroport Venise-Marco-Polo (VCE)
- Aéroport Bologne-Borgo Panigale (BLQ)
- Aéroport Pise Galileo-Galilei (PSA)
- Aéroport Graz (GRZ)
- Aéroport Milan Malpensa (MXP)
- Aéroport Bari Palese (BRI)
- Aéroport Linz Hoersching (LNZ)
Coordonnées de Air Dolomiti
- EN Code IATA
- +39 045 288 6140 Appeler
- airdolomiti.eu Consulter
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