Points positifs : The rental price was very reasonable.
Points négatifs : Through KAYAK I was quoted "Unlimited Miles," however when I arrived to pick up the van, I was told that there was a 375 mi/day limit and that I would be charged $.45 for every additional mile. Apparently, there is a discrepancy between what KAYAK quotes and what AVR quotes - and the customer is responsible for uncovering that discrepancy. The address that I was given by KAYAK to pick-up the vehicle was incorrect... closed due to COVID-19. Luckily, there was someone at that closed location who was able to direct me to the proper address (which was only 2 miles away). The van was clean... sort of. There was a noticeable amount of sand in the carpets from the previous users who, most likely, went to the beach. In light of COVID-19, I was told that all the surfaces were sprayed with Lysol.
Points négatifs : The first van I picked up failed to start after I brought home and packed the van with my luggage. It took me about 30 minutes to reach someone to report the issue. I had to drive back to the location and exchanged out for another van. The overall experience was a bit frustrating.
Points positifs : Horrible experience will never use AVR.
Points négatifs : For starters, I made a reservation and the office was never open. I waited 2 hours and called the number and no one ever answered or anything. Not even an apology or anything. I had to go to another agency and had to pay more because it was a same day reservation. So upset. Never using Kayak again either.
Points positifs : When we went to pick up our van, no one was on property. My husband called the number provided. When a lady answered she stated they had no vans available and all reservations had been cancelled. She stated everyone was contacted the day before. I can assure you NOONE from any company contacted us to cancel our reservation. This was for our daughters ‘drive thru’ graduation so we could take our family to see her graduate. This company ruined that experience for her and our family. We spent the entire morning scrambling to find another van, ending up spending 400x the money. Our attorney is contacting this company. What a horrible experience. I would NEVER recommend such an unscrupulous business!
Points négatifs : The business should have honored their reservations. The corporate office should answer their phones and emails. I’ve yet to receive a response from their corporate office as to an explanation. Do Not Trust this rental company. We were not the only customer standing there.
Points positifs : Absolutely nothing.
Points négatifs : This place was shuttered and in the ghetto and did not answer our many calls previous to and during our pick-up time. It is literally a shell of a rental company and a scam. We were left high and dry on a van rental for a family vacation and had to scramble to figure something else out for ourselves after we spent much time driving out to them and trying to get them to respond. Disappointed and angry!
Points positifs : Super easy super friendly great gal
Points négatifs : The cost Of the car insurance was very high regret getting it otherwise I was very happy and will use your company again in the future
Points positifs : Wasn’t given instructions in after hours drop off.
Points négatifs : Could not get a hold of the location by phone. Out of 16 tries, they answered once.
Points positifs : The price was good
Points négatifs : The staff was not available upon pickup or drop off. The van was old and not clean.
Points négatifs : Should make booking ability unavailable or write on Yelp “Temporarily Closed”. Did not inform customer until the day of the booking that they’re closed. Caused much inconvenience!
Points positifs : Staff was very helpful. I had a dilemma and I needed to pick up the vehicle earlier than scheduled, Erika was able to make this happen. Upon return, Alicia was very personable and professional. I left my gate card in the rental vehicle and when I returned to pick it up she came curbside to give me the card. I was impressed with her all around customer service. In fact I was very impressed with the two ladies courtesy and professionalism in making this an excellent car rental experience. I will certainly use them again.
Points positifs : Staff was helpful and friendly. Vans were nice and clean.
Points négatifs : No comment.
Points positifs :
Standard (Chrysler 200 ou similaire) est la catégorie de voiture la plus réservée chez Airport Van à Ontario.
Airport Van possède 1 succursale à Ontario. Consultez notre carte des succursales Airport Van pour trouver celle qui vous convient le mieux.