Points positifs : I wasn’t even able to rent the car. I reserved it online with an Apple credit card. When I was dropped off at the airport to pick up the car with the SAME CC I used to reserve it I was told I couldn’t rent it because they don’t take that CC. I had no ride home, no other CC’s. I was forced to use a different rental company that was more than twice the price. And the guy was a jerk about it to boot.
Points négatifs : Update your systems to take CC that online allows. It was a terrible inconvenience and put me in a financial bind considering I have to pay almost $400 more for a rental. I’m beyond disappointed.
Points positifs : Clean vehicle, well-maintained. Counter staff were friendly. Phone agents helpful at the time of reservation.
Points négatifs : We arrived at the Rental Car Center at Ontario Airport at 11pm to find the line stretching back almost to the door. Turns out the computers were down, so the poor agent had to do all the paperwork by hand and call in each credit card authorization over the phone. She was doing the best she could, but took 45 minutes to get through the line and out to our car. They didn't have the car we had reserved, lot was nearly empty, and had to take a larger one (which was fine with us, but I am pretty sure the folks at the end of the line way behind us didn't end up getting a car, if they even got taken care of before the counter closed at midnight!).
Points positifs : New car, fast and easy check in
Points négatifs : nothing comes to mind
Points négatifs : The .
Mini van was comfortable, had alot of space. Driver well. Cost was good too. I would buy this car.
Points positifs : The person Sarah who I encountered at Alamo was rude and refused my reservation!! The reason given was that the reservation was made within 24 hrs and it was not! There was no options given to us by her not until we contacted the 800 number and asked for a supervisor we got our reservation! Also we had booked for 3 days and set the return of the vehicle to 12 midnight and Sarah change it 948am! Extremely dissatisfied with Alamo
Points négatifs : Better friendly customer service by Sarah as she definitely wasn’t a happy camper
Points négatifs : Couldn't have been easier and friendlier,both on pickup and dropoff.
Points positifs : The staff was accommodating.
Points négatifs : The price could have been better.
Points négatifs : There was not enough vehicles when I went to rent my vehicle. I had too settle due to a vehicle recall so a lot of the vehicles were taken out of rotation.
Points positifs : The guy who helped me was very friendly and wished me happy birthday!
Points négatifs : I guess the only thing would have been more details on setting the car up (e.g. bluetooth, seats and mirrors)
Points positifs : Everything! in the experience was great, great customer service enjoyed my stay here in California
Points négatifs : Nothing at all really, The return pricing could maybe be adjusted a little more overall, I have no complaints...good job!
Points positifs : easy, fast, friendly, informative, effortless
Points négatifs : nothing!
Points positifs : Nothimg
Points négatifs : Vehicle would have been better
Standard (Chrysler 200 ou similaire) est la catégorie de voiture la plus réservée chez Alamo à Ontario.
Alamo possède 1 succursale à Ontario. Consultez notre carte des succursales Alamo pour trouver celle qui vous convient le mieux.
Non (selon nos données)