Points positifs : Fox kindly refunded me one day’s rental for providing me with an unclean vehicle- found a cigarette stuck in the vent, stains on seats.
Points négatifs : Cleanliness and tires
Points positifs : I believe in giving a company the chance to make it right if you have an issue with them, and Fox did just that. I had some problems picking up my rental which caused rates to go up and up sell charges to be added. When I brought this up to customer service they immediately reversed the extra charges. The staff was very friendly when I picked up and I didn’t have to wait during pickup or drop off. I really appreciated the way they handled my situation. Harley D was great.
Points négatifs : When you call the 800 number, I was on hold over an hour and never reached a rep. However, when I emailed they responded same day.
Points négatifs : The booking app told me I booked a jeep but when we arrived to Fox they only had Mitsubishi Pathfinders and these cars had very minimumal storage room and very uncomfortable seats also the rental smelled like cigarettes, had only fm radio, and there was a nail in the tire and all the tire pressures(psi) were way off so I assume they don't inspect the vehicles properly prior to renting them out.
Points négatifs : I booked a dodge caravan minivan but got a smaller 7 passenger suv. We were all crammed in there and could only fit one luggage in the back. That's my only complaint. Car was clean and ran excellent throughout.
Points positifs : The process to extend my rental on their website was pretty straightforward and user-friendly.
Points négatifs : On 9/9/20 (a day before my car was due for return) I used Fox Car Rental's website and paid for an extension. I changed the return time from 9/10/20 at 12:00 pm to 9/10/20 at 9:00 pm. I arrived at Fox on 9/10/20 at 8:45 pm and parked the rental in the return area. I went into the office and was told to go stand by the car. After about 8 minutes I went inside and they got someone to assist me in checking in the car. After checking that the car was in the same condition as it left in and that the tank of gas was full, I was told that I was late. I then proceeded to show the gentleman my confirmation email, that I had paid for which extended the return time to 9 pm. He acknowledged what I had shared with him but said that his system didn't show any sign of that and that if a few days goes by and I don't get my deposit back then I can reach out to them. I said that won't work for me I need to speak to somebody now, so I went back into the office and talked to Eric. Eric had an attitude, he kept telling me that I was late and was very argumentative with me which I did not appreciate, especially after I had alread shown him the proof that I had got an extension. I was told there was no manager on duty to help me with this issue and that I would have to call billing in the morning and they would figure it out. This was very poor service in my opinion, there should always be a supervisor or management level person on staff whenever a place like that is open for business. I will be calling billing in the morning and I will also be calling back to Fox Rental to speak with their manager Josh and explain how I was poorly treated.
Points positifs : We did not receive the car we ordered. Plus, the car i received was cheaper then the one I ordered. I wasn't offered a credit
Points négatifs : honored what I ordered. If the xar I ordered wasn't available I should of been given an upgrade not a lower grade.
Points positifs : Staff was ok but they didn't have a car available for me when I got there even though I made a reservation for one after 40 minutes of waiting and when I was about to leave I got lucky someone showed up to drop off a car then I had to wait another 15 minutes to have it cleaned and it was still pretty gross the top/ ceiling off the car was filthy
Points négatifs : They shouldn't take a reservation if there isn't a car available it can really ruin someone's vacation or plans. Better cleanliness of their vehicles
Points positifs : Nice rental vehicle. Staff was friendly.
Points négatifs : Too many extra charges/fees I wasn't expecting. Airport fee? Other fees?? Was given towing when I said I didn't need it(have AAA). Vehicle had a used can of shaving cream and candy wrapper under front passenger seat. A lot of dirt under car mats. Good deal turned into an expensive rental.
Points négatifs : 1-direct pick up from the airport to Fox office
2-since pick up is not direct....clear information on-line regarding the 2nd shuttle pick up from the initial drop off (where and how) as well the return of the vehicle
Points positifs : The staff was friendly during check in.
Points négatifs : The car was still wet when I received it.. There was no one to check out the car at the drop off. Had to wait like 10 minutes for someone to inspect and receive the car.
Points positifs : very fast, easy transaction.
Points négatifs : I would use them again.
Points positifs : The car
Points négatifs : The customer service with the people that helped me
Standard (Chrysler 200 ou similaire) est la catégorie de voiture la plus réservée chez Fox à Ontario.
Fox possède 1 succursale à Ontario. Consultez notre carte des succursales Fox pour trouver celle qui vous convient le mieux.
Non (selon nos données)