Points positifs : Shelia was very nice, made it very quick and easy!
Points négatifs : Nothing! Great customer service, great car, easy process, great price!
Points positifs : drop off was easy
Points négatifs : cost transperancy.. got ripped off.. becoz I was charged .40$ per mile on 300 mile trip. No indication of per mile at the time of rental. Giving out cheaper rental to beat search engine, but charging per mile. Felt really awful.
Points positifs : Long delay at checkout. Car selection at checkout was inappropriate.
Car was very undersized for what I ordered.
Drop off was easy as it usually is.
Points négatifs : I wanted a large car. Instead I got a ridiculously small mustang. Was in too much of a hurry to change it. Pay attention to what I ordered.
Points positifs : N/A
Points négatifs : Be clear on the pickup location. I selected Airport Blvd and the pickup was downtown and not the Airport. Could not use the reservation and had to pay for the third party insurance.
Points négatifs : Associate took a break despite a long line forming leaving only one associate behind the counter with a very complicated customer service issue ongoing. Took over 30 minutes of standing “next in line”. Cost was very high compared to my original reservation with Thrifty.
Points positifs : The staff was great. Cindy was friendly and really helpful.
Points négatifs : The car could have been cleaner. It was brand new, with only 16 miles on the odometer. But there was tape on the windshield from a sticker or sign, which I peeled off myself, and both the driver’s and passenger’s side windows were dirty
Points positifs : Nothing
Points négatifs : Took my money for nothing
Points positifs : The pick up was super easy and the lady was so welcoming and friendly. The drop off was awesome too the guy was very friendly and it was easy.
Points négatifs : Price went up because we dropped off in San Antonio after picking up in Austin. But it’s understandable so no complaints!
Points négatifs : When warm, the car reeked of smoke. We spent hours driving to nearby AVIS centers and on the phone with incompetent agents trying to get a replacement. In the end, we couldn't replace the car and just drove with windows down as much as possible.
Points positifs : Nothing
Points négatifs : They weren't open, didn't have my car for my reservation.
Points positifs : Reps on site were friendly and helpful
Car was clean
Points négatifs : I brought back the car an hour late. I told them I was bringing it back late ahead of time. My price more than doubled even though my contract said an extra hour was $29. I got some money back because I talked to the reps on-site, but I still paid twice what my contract stated.
Points négatifs : They charged us for 2 days at drop off and we had to get it corrected at the counter. They're counter was extremely slow, which could have impacted our ability to make our flight
It ended up costing us approximately $200 for a 1 day rental. I will never rent from Avis again.
Chez Avis, une voiture de location à Austin coûte en moyenne 63 € par jour.
Intermédiaire (Ford Escape ou similaire) est la catégorie de voiture la plus réservée chez Avis à Austin.
Avis possède 9 succursales à Austin. Consultez notre carte des succursales Avis pour trouver celle qui vous convient le mieux.